We were very happy with our vehicle and it was actually a pleasure dealing with them. Not the normal car buying hassle. I would recommend them if you are in the market for a vehicle. read more

Ok, so we went to this Hyundai dealership and I must say we expected the worse but it turns out, they were AWESOME!! We went in there on Christmas Eve close to closing time and they took care of us, I mean broke all cost down to us let us view every car and didn't complain when we changed our minds at the last minute. Honestly we couldn't have asked for better service. Make sure you ask for Carlos, he was funny and very helpful! read more

I have to say after a very long day of searching, I wish we would have started here first ... It was exceptional service from the moment we pulled up .. Alec was wonderful to deal with and made sure we left with the perfect car.. Dealing with my Mom ( a very hard sale) isn't easy but he went above and beyond to make sure even she left happy . I love my new Sonata and would highly recommend giving Conroe a pass! Save your time and energy because this is your dealership !! read more

Olga is your Top Gun! The day was cold, the network was down due to a cut cable in the area and she was the only salesperson to approach us in the lot. Despite the cold she retrieved several sets of keys for us to test drive several cars and stayed with us answering questions until we settled on a car. Despite the challenges of the network being down we still wraped up the deal in a reasonable amount of time thanks to outstanding teamwork amoungst the staff. Outstanding Job North Freeway Hyundai! you earned a repeat customer! read more

Best Hyundai dealership in Houston, with a top of the line service department. I took my Genesis in for a cosmetic check, and they gave the car a free allignment, battery and tire check. I was shown that my car was out of allignment, even though another shop had done it only weeks before. Took it back to the shop, and, sure enough, it was out. The service department is beautiful and spacious, with a gourmet coffee machine, one of those fancy coke dispensers with every coke product, and free wi-fi while I waited for my car. I don't know anything about the sales experience, but my advice is simple...the sales person isn't the person about to take on a 5 year, thousands of dollars debt. It is imperative that you know mor about the car you're choosing than the sales person. read more

Had the best experience buying my new Tucson with Donny Lee! Excellent service, I'm a customer for life!!!

I just bought a new car from this location. And my sales guy Dan was amazing. This is the best experience ever had. I suggest everyone go see Dan he is the Man at Hyundai Spring location. read more

I recently bought a car from Hyundai North Freeway and was the worst decision I had made. First my sales guy Paul Clos that was selling the car was too busy with other customers to fully help me with the cars that I wanted to look at which I set up an appointment with. When I found one car that I liked the trunk did not open and I went to talk to Paul and he told me that he would have to charge 250 dollars to fix the trunk. Which was ridiculous because they are going to have to fix it anyways. After I found another car that I liked I talked to the financial guy and could not get a loan through them because I am a first time buyer. I decided to go through a credit union, but I already singed the paperwork that states that the car is on hold for 15 days so I can get payment for the car. The next day I got a call from the dealership saying that I need to pay or that they are going to put my car back onto the market. That this caused me stress because of waiting on the credit union that nothing was in my hands. After dealing with the credit union and getting the car I was told that there were not problems with the car. When I received the keys for the car and asked if there was another key and told that there is only one if I wanted another one I should have worked it into the deal but I was not informed of this information. After receiving the car and having it for two days I realized that there were problem and I went to pep boys and told that I need new tires and a alignment ASAP. Disappointed I emailed the dealership telling them of my situation and was told that they never said the car was in "good condition" that it my problem not the dealership. NEVER GOING TO THIS DEALERSHIP read more

Excellent car buying experience twice with Mark S. He was great with my sisters car that I decided to come back for mine. Highly recommended! read more

Go see Chris Westfall! After a terrible experience at another dealership he went out of his way to make the car buying process easy!

The last car I bought was a Hyundai Tuscon 11 years ago! My daughter and I went to the dealership on Friday where we were greeted by Chris Westfall. I explained that I wanted to look at the new Tuscon's and Santa Fe's, and that I had been looking at them online for a very long time. He showed me both, gave me advantages of each, then he brought one of two Santa Fe's around for me compare. I could not decide if I wanted the 6 seat or the Sport. I test drove the Sport and told him I would think about it overnight. The next day, my husband joined us, and we drove the Santa Fe Ultimate. I love it, and then we spent the next 30 minutes in the 90+ heat looking at all the color combinations. They did not have the interior/exterior combination I really wanted, but that was not a problem for Chris. After 11 years of waiting, Chris said I should not settle, and he found the exact vehicle I wanted in Irving. He offered a loner vehicle until my car I wanted was delivered from Irving. We worked out the price, and I was on my way! Chris was very patient, and he was atypical in his sales techniques. He did not try to convince me to take what was on the lot, and he was willing to spend as much time as I needed to make my decision. I won't be waiting 11 years for the next new car! read more

My husband and i have been using Mark Ferrow to purchase our cars from for about the past 7 or 8 years. i trade my car in often. i walk in see Mark tell him what i want and walk out with it within 1 hour. no hassel no nothing but a great time. yes we will use Mark from now on. i would not even think of going somewhere else or using another salesperson. We love Mark and are so glad he is there. Have never had anykind of a problem with him or the dealership. My Hsband and I Pray when we drive in and when we drive the new car out. We love Marks sweet and God Loving spirit. Mark we will see you around Christmas if not sooner. Carroll and Betty Burrage Greenspoint Area read more

I recently purchased a sonata sport from this location.The Sales person Mr Noble was great.There was no rush from him to buy.He told us to check any car on the parking lot and was willing to bring the key to test drive.We first settled for the sedan,this was a saturday then we told him we will be back on Monday.We returned a few hours later and told him we need to check some sonata sports models.He did not show any signs that we may be wasting his time.He showed tremendous patience and concluded the deal towards the end of day. Noble - Your patience resulted in your sales of the vehilce. read more

My wife and I visited this dealership on a Sunday to avoid the regular car salesman pressure tactics that are often received when looking. We were on the lot when we were approached by a salesman, Mr. Al Prisco, (AKA Big Al). Al was very pleasant and NOT pushy in the least. He answered our questions for the new car we were looking for and showed us what was available on the lot. He was attentive and understanding. In closing he presented us his card and told us to call if any further questions arose. We went home and discussed what we had been shown and how Al was not pushy and how he had answered our questions. The following day (Monday) we returned, found Al, and proceeded to purchase our 2nd Hyundai Sonata from North Freeway Hyundai. The sales went well, they (NFH) even matched our offer from CarMax for our trade-in, and the paper work went smoothly. The finance dept. was easy and all questions were answered. No surprises or price changes or finance occurred. As stated before, this is our second Sonata purchased from North Freeway Hyundai. Our first one was a 2006 which ended up with 122,000 miles on it. The Service Department here at North Freeway Hyundai as well as at the Humble Store (same family) is GREAT. From Richard Hrozek the Service Manager to the Service Advisors Ellory Davis (who has been there since we purchased our 2006), and Bruce Haefner . The mechanics in both shops are always willing to talk to you and answer any questions you might have. These service advisors are also easy to contact by phone if the necessity might arise and you wish to make an appointment by phone with a live person vs. online scheduling. read more

Bad service, they changed the oil and didn't wash my car, they usually do a free car wash after an oil change. I drove out of the dealership in a dirty car. Horrible. read more

My wife and I went in to look at a used Challenger SRT-8,,,test drove it and liked it so we decided to buy it.We had a 2013 Mustang GT to trade and it was paid off with low miles they offered us 8000 dollars and the book was 20 grand....so we walked out and sold it to Texas Direct for 19500,, with cash in hand we decided not to go back.HELL if they want to pay less than half for my trade I'm not interested in buying a car from them. read more

Go see Chris Westfall or JR! They were both fantastic to work with and I got the car I wanted. Both were responsive to all my questions and very knowledgeable about the selection of cars. Chris was especially helpful through the whole buying process. Great experience!!! read more

A great place to buy a car. They will work with you and try to get the best deal possible without being pushy. Also you are done pretty quick. read more

I had to pay $115.00 to have a remote I owned programed. And, In addition, I found the service rep unfriendly and disorganized .

Took the car for an alignment, work was originally not done to our satisfaction and they immediately brought the car back into the service bay and corrected it. Came back out to completely explain what was done originally and what was done to correct it. read more

WTF!!? I brought my 2013 Equus in for a routine service (oil, tire rotation and balance) I left with a shake/shimmy in my steering wheel? They repaired the shake/shimmy and left me with an odd electrical sound coming from my steering wheel when I shut the car off? I do not know what is going on in the service dept. but I will not be back to find out! The next closest dealership in 30min further, hopefully I will have a better experience. read more

Can't say enough good things about my experience here. I had spoken to one of the salesman (Victor Gutierrez) earlier that day telling him I would arrive sometime around mid afternoon. When i arrived, he was there waiting for me! He was very accommodating and I immediately felt at ease. He was pleasant to work with and very knowledgeable with regards to the car i was interested in. No question went unanswered. By the time I left there I was very happy with the vehicle I purchased and the price I paid for it. I would recommend North Freeway Hyundai to anyone. Very happy with my new car too! read more

The sales part was great 5 years ago when I bought my car. but the service department is beyond HORRIBLE!!! First they had my car for over a month working on repairs. The week of Thanksgiving they called and said my car was ready to be picked up. I live 45 miles one way from this dealership. When we arrived three diffent repairs issues were not completed. They claimed they couldnt duplicate the repair issues, yet when we got in the car 1. the window got stuck and would not roll up. 2. electric seat got stuck and wouldn't move. 3. The glove box was broken. So yesterday I went to pick my car up and they called us that morning and said that the front passenger tire keeps going low and they have to add air to it. When I arrived at the dealership, I asked them was there a problem with the tire and they showed me that they had to put a plug in it...and do so without communicating back to us or our approval. Come to find out they have ran over something at the dealership and then when I called and said y'all ran over something they claimed that I had ran over it yet I have not had my car over a month. The type of plug that they used, destroyed the tire so when I took it to Discount Tire they said that the tire has been damged with the plug that North Freeway Hyudai used to "fix it"... also the dealership metioned, before I realized the tire was destroyed, had offered me $1,100 worth of new tires. North Freeway Hyundai are CROOKS! When I drove my car off of the dealership parking, my gas gauge showed BELOW E...EMPTY...in other words I was running on fumes and they could not even put $2 worth of gas in my tank. I returned the loaner car with way more gas than when I got it. When I received the loaner car they only had a quarter of a tank of gas but yet I returned it with a half a tank to three-quarters of a tank of gas... sorry sorry dealership! Please don't have your car repaired here! read more

My wife went here to get her oil changed in her Sonata. 3000 miles later she went to the local shop for another oil change. The guy showed her the oil, which was black and below the minimum fill line. He also showed her the oil filter which he said had not been changed in a while. He said that there was no way the dealership could have changed the oil and filter. read more

According to my salesman, Chris Westfall, I bought the last black 2017 Hyundai Sonata Limited "Ultimate" (option group 4) in Texas. It was a much better experience than two years ago at another dealership when I settled for a new Elantra when I wanted a Sonata but all of the ones in stock had dark interiors, which was a deal-breaker. By the way, my new Sonata has a light grey interior. I rate Chris Westfall 100%!!! read more

What an awful experience. The first time I visited the dealership, I test drove a vehicle I was very interested in purchasing. It took approximately 45 minutes for the salesman to bring around the vehicle for me to test drive. I assumed it was because I stopped by on a whim and hadn't made an appointment - no big deal. Three weeks after my initial visit, I was ready to purchase the vehicle. This would be my first ever new car buying experience (had only ever purchased used), and I did a lot of researching. I came to the dealership pre-approved for X amount from my credit union. I asked to be approved for a certain amount because I knew the MSRP, the sales price and I had price-checked and found out how much the same vehicle had been sold to other customers. Three days prior to coming to the dealership for the second time, I emailed the salesman I had visited with when I did my test drive. I told him the VIN's for the vehicle I wanted (their online records showed they had two in-stock). I knew there would be a chance the exact vehicle wasn't available since online records aren't always accurate, but I emailed him so that he knew what exactly I was looking for. Plus, I had already test driven the exact vehicle I wanted. The day I visited the dealership (10/21), I yet again waited for 45 minutes while they attempted to "find" the vehicle I wanted. I brought my dad with me for extra support, so we walked around and walked around, until finally the salesman drove up with a car. It was the wrong color, but the correct trim, so I figured I would give it a shot. I opened the front door, and there was already a tear in the seat. The salesman acted shocked and said, "Well here's what I can do, we can fix it for you or I guess I can find you another vehicle." We then test drove it again, and I noticed that the dashboard display said, "764." And I thought that was strange. When we parked, the display said, "766." So I asked my salesman if that was number of miles on the vehicle, and he said no. Then he checked and retracted his statement and informed me that the 766 I was seeing was indeed the number of miles on the vehicle. I said between the tear and miles, there was no way I would be taking the car. I was a little offended that I said I wanted a brand new vehicle, and he had the audacity to show me a car that wasn't even the one I wanted and had nearly 1K miles on it. Maybe that's the norm for dealerships, but it was rather off-putting to me. He said he found the exact model that I wanted at a sister dealership and would have it brought to their dealership. My dad stepped in and said let's talk numbers first. The salesman started talking financing, and I told him my financing was in place. He didn't look pleased. He started adding paint features and more to the cost, and by the end, the vehicle was marked up about 2K before taxes, title and fees. I told him I had no interest in the special paint he was trying to sell me and that I wanted a lower number or the best offer they could give me. He laughed, went back to the financing department, and came back with the same price minus the paint features. He didn't even entertain the idea of trying to lower the price, and when I gave a number to put out some feelers, he said, "Uh no one in the city will sell you that car at that price." He then began to ramble about how they're a competitive dealership, etc. I said I would probably go look at Toyota and his exact words were, "You do realize Toyota had a massive recall today right? Even 2015's and 2016's." He then called over to the next cubicle next to him and said, "How many were recalled?" "6.5 million," was what the other man responded with, and then my salesman said, "See. While here at Hyundai we have the best warranties. 10-year warranties." And my dad is frustrated by this point and said, "Well I have an '08 Elantra that's AC went out right after its warranty, and no one was interested in helping out, so don't talk to us about how great your warranties are when the product fails once the warranty runs out." The salesman didn't respond to my dad's comment and kept talking about how unreliable Toyota is. The fact he was willing to trash-talk Toyota was very petty and concerning, especially since the information he gave was utterly and blatantly FALSE. He refused to deal with us, so my dad said we were leaving, and we got up and left. Because of his attitude, I drove straight to the Toyota dealership by my house and purchased a brand new 2015 Toyota RAV4 Limited with only 9 miles on it (4 were mine). I didn't have to wait and see if the one I wanted was in stock. My salesman drove me in a golf cart around the property to see what inventory they had. He played no games, showed me everything on the vehicle again (had test driven it before too). While it's not a 2016 (won't come out 'til Dec.), it has everything the Hyundai vehicle has. Great experience! Would NEVER recommend North Freeway Hyundai. AWFUL service. read more

FLOODED CARS! Do not buy from them! I bought a Chevy ssr from this dealership! This truck only had 27000 miles on it and I have evidence that this vehicle was flooded before I bought it. They swear up and down that their business was not flooded and they do not want to do anything about helping me. Do not listen to them. My truck is in the shop to get my flooded transmission rebuilt amongst many other things. I have over $3000 in repairs! Do Not buy from north freeway Hyundai! read more

Poor customer service rep. Avoid working with Meya. She sucks at her job. She takes all day to return calls. Extremely overpriced for the work needing to be done. Was charged $125 to have a key cut, that might start my car, and no other work done. Trying to charge $800 to replace an alternator. After eating the $125 I will still be able to get it fixed for less. read more

After researching the top 5 list for "cars of the year" and sitting through several. "let me go talk to my manager 27 times" type shopping experiences at Toyota dealerships, I changed my brand loyalty. I needed a new car, highly rated for safety, great mileage, and a few conveniences like satellite radio. After sitting down with Ramiro, my needs were met. Finanacing was not a rigamarole- straight talk from the guy who wrote the papers and had me sign them. I loved my vehicle so much, that my husband chose the same model in a different color a few months later. The only slight negative was a promise to me for tinted windows that hasn't come through, granted, I hadn't been in except once for an oil change. But maybe someone will see this review and remember me? Overall, a very satisfying dealership experience. read more

I was contacted by Bruno after requesting direct offers on AutoTrader. Bruno contacted me thru multiple emails and phone calls with a fair offer and then lowered his offer by $1000 when I arrived at the dealership. Customer service was also very poor, upon my arrival with appt time Bruno asked another employee to assist me that did not know why I was there or the details. The reason given for lowering the offer was because my offer had expired although I was not informed this prior to his calling me multiple times to come in. I received a much better offer with excellent customer service at CarMax. read more

Despite some of the negative reviews I had an excellent purchasing experience. I requested information regarding a used vehicle online and Kerry Smith responded. He provided the complete car fax report and allowed me to take the vehicle to my mechanic for a pre-purchase inspection. One issue came up during the inspection, which Kerry worked with the service department to have it repaired for less than my mechanic offered. He negotiated with me on price as well. Although I paid more than I initially wanted, after factoring in repair, I still came out under KBB and was satisfied with the overall experience. I will update when I service the vehicle if applicable. read more

I had been considering trading in my car for the past year but I hate spending all day at the dealership and dealing with salesmen and such. I love my Elantra and it had been running great with no issues until this past week. It was not a major mechanical issue but I felt it was time to trade it in. A big thank you to Kerry Smith internet manager for a painless car purchase I was in and out in about 21/2 hours with another beautiful new Elantra. Kerry is straight up , sincere and at no time pressured me into this purchase. Kerry is knowledgeable and listens to the customer. Thank you Kerry for the most painless purchase ever. I would also like to thank Chris Thomas sales manager and Larry the finance guy who I found completely entertaining. Nicest group of guys you could ever meet. As for Hyundai itself, best car I have ever had. read more

I purchased a 2017 Hyundai Tucson from North Freeway Hyundai in March. John Lewis provided friendly and exceptional service. All my questions were answered and I never felt pressured to buy. This is the second vehicle I have purchased from them and I would recommend them to anyone! Service and facilities are higher than expected from a car dealership! read more

I am really upset about the service I received from this dealership, I took my wife's to have it fixed under the warranty; sure enough the dealership did not fix my wife's car and I was charged $125 for nothing being done on the vehicle. Not to mention the runaround and the headache the dealership give me. read more

Went in to get my wife a new car, Chris Westfall helped us out, with all our needs, no hassle at all, got the car at a great price. If you go there make sure to ask for Chris Westfall, he answers all your questions, doesn't try to push you into something you don't want, a nice easy transaction. All in all, a great place with a very friendly Staff. read more

I have owned three Hyundai cars, all have been new cars under warranty. I have only had to taken them in for mechanical issues less than ten times. I have never been told by a Hyundai service department that if they find that the problem is not a warranty issue, like a rat chewing through a wire, or hitting a curb and knocking something loose, that I will be responsible for paying over $100 for them taking time to look at my car, whether they fix the issue or not. I can understand the cost of fixing the issue, but not the cost of just looking at it. I can understand if I was bring in a 2001 Toyota. But I am bringing in a Hyundai to a Hyundai dealership while under warranty, It is implied that while under warranty the dealership for that brand of car will check your car when it has mechanical issues for free, and if it isn't a warranty issue charge you for the repairs. I mean they sure do talk up how good having a warranty is when they talk you into buying that 10 year 100,00 mile extended bumper to bumper warranty, but if you want to get it looked at, you better bring $200, just in case the problem isn't under warranty. Because whether they fix it or not your paying. This was my experience at North Freeway Hyundai in Houston TX. The service consultant Bruce Haefner, didn't even test drive my car to see if he felt what I was feeling, until he first told me that just to look at my car, I basically need to have the money to pay, just in case it isn't a warranty issue. read more

First, I don't like going into a car dealership...for obvious reasons. But in the case of the North Freeway Hyundai, it was one of the most pleasant. I was purchasing a car for my nephew. Howard Bass was my sales person. He did not waste my time with a long sales pitch. More importantly, he wasn't dismissive or disrespectful as some sales people are when you aren't dressed a certain way. All in all, I had a very good experience, no waste of time, and because he knew the inventory, Mr. Bass was able to show me a few other options without spending a lot of unnecessary time walking around the lot. I left feeling as though I made a sound financial decision. Mr. Bass' advice was sage, and he made purchasing this Elantra a wonderful experience. My nephew loves the car. I would definitely recommend this dealership if you are in the market for a new car. read more

Our dealings with North Freeway Hyundai have been excellent. We have purchased 2 vehicles from them before and had the need to lease a vehicle. Our salesperson Jeff, found us the perfect vehicle at the right price. If you are looking for a Hyundai, this is the place to go! read more

I worked with Martin and his manager and had a great buying experience. I will be going back to them for my next purchase. They helped me buy a car for my daughter who is going to college. Great car, great deal, no haggling. Easy experience for the first time in many purchases over the years. They treated me like family! And we are not related. Very patient and informative. Thanks guys!!! See you soon! Kim read more

I purchased a used Hyundai Veracruz. I had previously owned one that I bought new and traded for a newer model. I love Hyundai's and will continue to purchase them in the future. I will however NEVER buy from North Freeway Hyundai again. I purchased a "certified" pre-owned car. A week after I bought it I took it to the carwash and water started coming in the closed window. I called the dealership and they sent us to an outside shop to have the door adjusted. We were told by the shop that the car had been wrecked and that they couldn't fix it, that we had to go back to the dealership. I made an appointment and met with the used car manager. He came in with a huge file ready for a fight. I just wanted my car fixed. At that point I had no idea how damaged my car actually was. He had the nerve to tell me that, yes it was certified and had been checked completely, but they never saw that the car had been wrecked. But not to worry, the wreck wasn't on car fax so when I want to sell it, I could sell it as a clean car. 1 month later I had a flat tire. When the tire was pulled off, it was completely bald on the inside. Obviously, the tire had not been checked either. Now, I go to have my brakes fixed as they just started grinding. I'm told by the mechanic that not only was my car wrecked but that it had been fixed with salvage parts. Nice. Buyer Beware! read more