I had North Pacific Mechanical look at my A/C after it broke, and after I had multiple other companies try to fix it. North Pacific Mechanical was knowledgeable and professional. They fixed my unit and explained to me why previous repairs that I had done with other companies had failed and what they did differently to fix it. It's been a couple months now and my unit works perfectly. I appreciated their honesty and knowledge. They will be the first company I call next time I need help with my furnace or AC. read more

Our air handler unit in the attic broke and leaked into our ceiling from an overflowing drip pan. We had Jim come out and tried a solution. It ended up not working so they ended up coming out 3 more times. It's totally fixed now and they were very committed to seeing it through, even though the hours added up for them and the core issue was evasive. Very grateful for that desire to make it right and their posture throughout the ordeal. They were easy to get a hold of, and responded quickly to getting someone out to us. Appreciate their honesty and thought they were very reasonable. read more

Ahead of schedule, under budget and no BS. These guys are here to get things done and shake up the HVAC industry. They send the actual installer to bid the new install job, not some sleezeball sales guy who has never turned a wrench, they give you the real facts on what you need and don't try to sell on stuff you don't. Jim and Zac were an all star team that made my wife and I very happy with our new AC install. Cannot wait til it's warm enough we can use it. Book now before it's too late! read more

About a year ago, I hired North Pacific Mechanical for a project. The experience did not start off well because the work was rushed and sloppy. However, I called the office and spoke with Isaac. He quickly addressed the issues and ensured that they were corrected by coming out personally to supervise the repairs. I was impressed with his level of professionalism and his willingness to make it right. read more

Fair pricing, no nonsense (ie don't tell you to replace your furnace as a first resort) service. I deducted one star for not having the part on the first call and a little lack of communication on the return time the next day. But they got me up and running for a fair price, a lot sooner than a lot of other companies could. read more

Brian did a great job. Friendly, on-time, great communication. Will definitely use again for our AC needs.

Had North Pacific mechanical out to work on my furnace. Jim was the technician that showed up. He was on time, professional, and best part left my house clean. All work was performed in a timely manner. He fixed my burner before leaving, which fixed my heating issues. read more

When I setup the appointment I gave instructions to enter on the side of the house. A technician showed up and told us that no one told him to enter through the side of the house. The technician was rude the minute he walked in the door. I told them don't bothers sending us a quote on a new installation read more

Brian and the team at North Pacific Mechanical are fantastic at what they do! Starting with their. Us timer service team members all the way through to the time they spend in your house, they are the consummate professionals!!!! They did what they said they would, when and how they said!!!! Job site was left clean and better than when they arrived as was the furnace!!!! WELL DONE!!!!! read more

I am writing this to say what an asset Brian Castleberry is to NPM. He came out to give me a quote on a new furnace and his knowledge was very helpful and since this was all new to me it was great. I didn't end up going with them and the only reason is because of a family friend referral otherwise I would feel very comfortable choosing them. Great price and truly professional. Isaac who set up the appointment was very easy to work with as well. Thanks so much Brian and NPM Katie P read more

Brian was great and even the gentleman I dealt with via phone. Sorry I can't remember his name :( But super polite and gave me a heads up at all points in the process. As a new homeowner Brian spent as much time with me as needed to answer all of my questions and in fact I learned a lot about HVAC that I did not know about. I would definitely use again. Thanks NP! read more

Very pleasant company and people to work with from beginning to end. I got quotes from 6 contractors for this job (remove old gas furnace + AC, install extended capacity heat pump). Jim and Isaac from North Pacific were very friendly and very patient answering all my questions. They were willing to work with me to quote a system that really fulfills my needs, and they knew what the various units can (and can't) do. Install took place a week after I accepted the offer, and within 2 days everything was done and working. Pricing was reasonable and very detailed (I knew exactly how much I paid for the hardware and the install work). They took care of all permits, inspections etc. - very pleasant experience, would definitely hire again! read more

After waiting 3 weeks for an appointment they then call me to cancel with an hours notice. Horrible customer service! I would NOT recommend.

They were great, able to book appt quickly, fixed problem on site. Explained what was wrong and cost saving options, and recommendations for future. Friendly, on time. read more

Amazing company! Our A/C went out during the hottest part of the summer. They sent someone out same day! Isaac was extremely friendly, and knowledgeable, he had it repaired in just a few hours. Our A/C has never worked better. Thanks for the great service! Highly recommended! read more

Absolute pleasure working with North Pacific. Brian came out and quickly diagnosed what was happening with my mini-split unit and was extremely knowledgeable on the subject. Scheduling was a breeze, the work was quick and effective, and the cost.... the cost was ONE TENTH of my next lowest bid. I am sure you are reading that and saying that's BS. I wish it was. North Pacific wanted to work with me and helped me start up a unit that had been installed by someone else who left the job and never finished. No other company would even touch the job without an extreme mark up for the "liability" the were taking on. Everything was basically done, just needed a couple of finishing touches. Brian gave me things to watch out for in the future and was happy to answer all my questions. He even gave me a low cost quote for some corrections they could do to the unit where the original install had not been great. I will 100% be using them for that work and they will be my recommendation for anyone looking to get A/C work done. read more

Isaac came out and gave a competitive bid. Scheduling was further out than we would have liked but that's to be expected in summer. Price was lower than the other bids and he helped us get what we felt was the best unit for our needs. read more

Working with North Pacific Mechanical was fantastic. Zach was super responsive and got answers to all my questions. Jim was fast and friendly, and wore and n95 mask while inside. Overall fantastic experience and definitely recommend. read more

I was plead to find an electrician who who come so quickly for a small job . My husband is convalescing and cannot to the small things he used to do . Good , Thoroughly done and fairly priced read more

Thankful they were able to fit us into their busy summer schedule. Needed to have our Hvac/Furnace inspected and serviced. Jim Was punctional, personable, walked us through the whole process and got the job done. The price was as promised and easily accessible email invoice and step by step txt communication was a plus. read more

Sorry guys, maybe not a fair review but when someone calls and asks to have a new furnace install quote and you can't even call them back in 48 hours to discuss or schedule an appointment is not good custom service in my book. How would an issue get resolved if it was a warranty or emergency call? read more

We got a rapid response to our trouble call and a time was set up for service of our AC that stopped cooling. Brian called 1/2 hr before scheduled time and said he would be there on time. A super nice guy. He explained what was wrong. Showed me the capacitor that had gone bad and replaced it quickly. He suggested we remove gravel and soil that had accumulated around the base of the A/C unit. He said everything else looked fine. It didn't need more coolant. I would definitely use them again. read more

Wonderful experience with Brian who not only called early to make sure he had what he might need to fix my AC, but he was the third tech sent by my home warranty company and he was the only one who took the time to see if the heat pump and furnace were fixable (in 113 degree heat). The other two companies have left me hanging for two months saying both were dead and needed to be replaced. He saved the insurance $10,000 to not replace the units and earned my gratitude for getting my house cool in our heat crisis. He will be replacing my HVAC systems when they finally do go. Great work, Brian. read more

I am very impressed with this company. They responded immediately to my initial inquiry. Their communication was really good from beginning to end. Thank you Issac and Zack for answering all my questions. Brian your service was terrific. Thank you. read more

These guys are fantastic - very professional, friendly and communicative. Isaac took the time to reach out and let me know when the tech was arriving later than expected so that I was aware. I truly appreciated the personal approach of their business and felt like we were a top priority. Jim fixed our AC in no time and explained everything in detail so that we understood what had gone wrong and how to prevent future issues. Really impressed with how smooth and easy everything was. Can't recommend them enough! read more

AMAZING! My heat went out. They were at my house within an hour and had it all fixed within 2 hours. I had to wait days for an appoint from other contractors and their call out fee was way higher. I would highly recommend. read more

I called North Pacific Mechanical for an A/C issue. They were able to get us a tech fairly quickly. Their tech, Brian, was able to trace the issue and resolve the problem. He was professional, patient, and personable. The charges for the work were very reasonable for what I was expecting. Couldn't even think of anything to complain about if I was being picky. read more

If you are looking for a company that does things the right way and are honest with their clients- these are the guys for you! Isaac took the time to help me really understand the needs of my system and my options. I've been very pleased with my interactions with them and will definitely reach out to them for future hvac needs! Thanks so much for running your business right! read more

Technician Jim was fast, courteous, and knowledgeable. Happy to recommend. They responded very quick to request and I was able to schedule next day, very convenient. read more

Fantastic experience! Brian was our Master Technician that came out to service our furnace and change our air filter. I had expected a long wait since the cold temperatures just started but was able to get same day service. Brian was very thorough in discussing my allergy issues and potential solutions. When inspecting my furnace and air filters he showed me that they are filters that you need to clean, not change. This is the first time I had heard that and we have lived in the house for 2 years and had it serviced by a different company that claimed they had changed the filter! Brian taught me how to clean them (they were absolutely clogged). Thank you Brian for your superb customer service skills and for being just an all around nice human. We have found our company! read more

I contracted North Pacific Mechanical to install a 2nd floor HVAC system. They worked with me through the design process to the install with complete professionalism. They explained the process, answered all of our questions and trained us on the system. I have nothing but good things to say about the quality of their work. If that isn't enough of reason to contract their services, then perhaps I should also tell you that their bid was very competitive! read more