If I could I would give Northshore Toyota 0 stars. Bad communication. Lady in service department was very rude. Went to pick my car up at 4pm after dropping it off at 6am. Had to call to check on my car. My car was ready but nobody had called to tell me. When I got there the problem wasn't fix and the lady in services also didn't car to fix it. read more

Warning to all as I should have killed someone. DO NOT BUY OR GET YOUR TOYOTA VEHICLES SERVICED HERE! I purchased a vehicle from a trusted buyer, flew down to New Orleans to pick up the vehicle with the plan to drive it back to Virginia. The Tundra is in immaculate shape with perfect service records. I've never seen a truck this well maintained. The owner warned me that the vehicle shook a little due to some service Northshore had performed (less than 3 days before I picked it up!). Less than 225 miles after the , the lug nuts fell off while I was driving on the interstate and 1/2 the tire/wheel fell off the wheel bearing. I lost complete control of the truck going 70 mph. I SHOULD HAVE KILLED SOMEONE! Northshore is claiming they didn't service the wheel/tire that fell off, but I hope everyone here is smart enough to connect the dots. It's only recorded that the serviced the front tires and it was the rear driver side that fell off. This was 100% due to negligence on Northshore Toyota's part. I feel like an idiot not checking the wheels better, but I can say with confidence that this never would have happened if Northshore had better service. Be safe everyone! read more

Looks like the story continues with this dealership. I went to get an oil change and after checking in with Damian, he told me it would be 2 hours due to several in front of me. At 9:30 I see the vehicle hasn't moved and I checked with Damian. He said it's going to be longer and I asked how much longer. He said "your guess is as good as mine". Manager said they were short handed and didn't seem to care much about customer service. I won't be back there again. Supreme Toyota in Hammond is the place I'll be going. Northshore Toyota should have their franchise revoked. read more

Stay away from Northshore Toyota! Ripoff artist. I decided to enjoy my July 4th weekend and not get dirty working on my cars. I brought my 2010 Scion XB in for an oil change, air cabin and engine filter change tire rotation and new wiper blades. I printed a coupon from Northshore Toyota for a synthetic oil change, air and cabin filter change for $89.95. I made an appointment and brought the car in on Friday July 2, 2021. I handed the coupon to Jennifer the service writer and told her to make sure they used synthetic oil. I even have a tag I made strapped to the hose near the oil cap that specifies Synthetic Oil Only!! I received a call a few hours later and was told by Service Advisor Damian Harris that I needed an oil pan replacement because the plug was stripped out and needed to be replaced. I asked if a taper plug could be used and he said they don't use taper plugs. The car has not leaked a single drop of oil since I purchased it (from NS Toyota) in 2010. He said they could not put oil in the car without the replacement. Cost Material and Labor $541.00 plus tax. I asked if they could give me a price break since the car was fine when I brought in in and he said I could speak with the manager when I picked it up. I ok'ed the work. I then got a call on Monday July 5thfrom Damian to tell me my car was fixed and ready. I arrived at 8:42 am. I asked to speak to the service manager for a possible break on the oil pan and was told he was gone but returning in 45 minutes if I wanted to wait for him. I paid the invoice $788.96. When I got home, my wife said the wiper had fallen off. I snapped it into place, and popped the hood to notice the wiper fluid cap was off and the reservoir was empty. I looked on the receipt to see if that was on a checklist and it was not. It was then I noticed that I received and was charged for a conventional oil change with Bulk 5w30 oil not synthetic oil as I had requested. I call Damian Harris and explained this had happened to me before and he apologized and said to bring the car back and they would fix it. I returned the car and told them this happen to me before and the mechanic said he thought he put synthetic oil in the car and I demanded they change it. I was assured the oil and filter would be changed. I left the car with them; however I didn't mention that I had put a seal on the new oil pan plug and the filler cap. I also let the wiper bottle cap off and put a piece of scotch tape on the hood and fender of the car. I got a call from Damian Harris and hour later and was told my car was ready. When I arrived, he greeted me and I asked him did they change the oil and use synthetic oil? He answered yes sir. I asked if they also changed the oil filter, he answered yes sir. I told him I had this happen before and he said No Sir they were all changed, sorry this happened. When I inspected the car, the scotch tape was not broken, The seal on the plug and the cap were in tact and the washer bottle was uncapped. I went in and asked him again if the oil was changed and he answered Yes Sir. When I told him the hood was never opened on the car he then said that he was told it was done. He then blamed it on the parts people that they made a mistake on the invoice and I was getting a deal. He offered to look at the car and I assured him I wanted him nowhere near me or the car. I said now I don't believe I even needed an oil pan replacement. I told him he lied to me and left. I went to Toyota Supreme in Hammond today and purchased an oil filter and synthetic oil and will change the oil myself. I had a bait and switch at this dealership on a new car purchase several years ago and swear I will never deal with them again. I've owned 7 newToyotas over the years. I would like a full refund for this episode, but don't think they will even respond. I guess since they're not selling many cars in the front house, they're trying to make up for it in the rear house. read more

Great dealership to work with. The sales team is very professional and the service center is always on point.

Had my Tundra in for maintenance covered by warrantee . I was informed the truck needed a BRAKE JOB $400 for all four wheels. I authorized the repair. When I picked up the truck on my ride home the brakes felt spongy. Two days later one of the wheels started making a loud chattering noise. I returned to this dealer and was told the bolts had backed off one of the calipers and they tightened up the bolts and fixed the problem. I asked if all the other wheels had been checked and was told "Yes they had." Several weeks later same thing happened on another wheel. For the third time I returned and was told the same thing had happened on another wheel. I reiterated that after the second time I had asked whether they had checked the remaining wheels and was told they had. I can only assume the service rep lied to me. The brakes are still making a loud squealing noise when brakes are applied. I called and asked to speak with the service manager and was told he would return my call. He never did! If this dealership can't perform a simple brake job they don't need to be in business. read more

STAY AWAY FROM THIS DEALERSHIP! Liars and thieves work here. I was overcharged after being told one price. Adam lied and put false information on my receipt stating he recommended something to me, he never did. I was told no one cannot give you updates on your car except your personal service advisor. They continued to lie about when my car would be ready, called me a derogatory under their breath. They thought I did not hear it. I have spoken to the service manager, Nick, and the CRM- George. They simply backed up the lies of the employees. Do yourself a favor and go somewhere else. After I paid for the repair, my engine light came on. I was told I need to bring it back in to see whats wrong. HOWEVER, I will have to pay another diagnostic fee. They simply want more money. Worse experience ever. They should be ashamed how they treat loyalty Toyota customers. read more

Have had horrific experiences with BOTH the New Car Sales Department (Manager Colin Morris and Salesmen Nicholas Bloemer) AND the Service Department (Service Advisor Daniel Hansen). Colin and Nick are liars and unethical cheats, and Daniel not only failed to do anything to help my car in the SIX DAYS he had it, but his crew re-installed the windshield wipers incorrectly, cracking my windshield. Although Toyota ranks high in new trucks, my family will likely not buy one because our local dealer is so GOD AWFUL at their jobs. Plus, their response to the pandemic is scary at best. read more

Bought a truck from them, and the wheel lugs were damaged during pre-purchase service. This was frustrating; however, I brought the truck in, and they agreed to make it right. read more

On my third car from north shore I wouldn't go anywhere else for a new vehicle Service is far superior than any other dealer service department I have ever experienced read more

Worst place to purchase a great brand! Service Department here will squeal the tires in front of customers when pulling the car out of the garage and if you have a simple warranty issue they will fight you over it rather than honor. The sales department is classless and not above insulting a potential sales client. Do not buy or service a Toyota here or you will more than likely be disappointed sadly because Toyota is a great product. Make the drive, you won't regret it, this dealer is subpar and that's being generous. read more

Despite my daughter having a 10:30 appointment exclusively for an oil change, they were just getting to it 3 hours later and only because she returned expecting it completed. No COVID excuses here because my son experienced the same thing pre-covid a year ago after waiting for an hour and a half with an appointment for also only an oil change. He had to go to work and asked for the car back leaving without the oil change. Both times the excuse was "we got a lot of cars today". I purchased both of these Toyota vehicles from Northshore but will no longer consider having any service done there. read more

I brought my car in for service at 12:20 this afternoon and did not get it back until 3:08. Almost 3 hours for an oil change (which was free because they messed up the oil filter installation the first time and nearly ruined the engine) and change an air filter and fix a tire with a nail in it. The manager was less than interested in my complaint, he apologized halfheartedly and walked away. They have no respect for a customer's time!!! read more

Rip off artists! Never take your vehicle for service to this location! 515.00 to replace a window after telling me it was 390. And telling me this included the 180.00 fee to install. The service guy was clueless and knew absolutely nothing. I should've listened to the other reviews. read more

I brought my vehicle in for a routine oil change. There was a 3-4 hour wait time so I agreed to drop it off. The service technician (I didn't catch his name) took my car keys and stated that they would give me a call when it is done and ready to be picked up, this was at 2 p.m Fast forward To 6 p.m I hadn't received a call so I decided to give them a call to check on my vehicle I figured they were just really backed up. A lady named Charlene I believe was her name answered and said that the service department was closed and left for the day. i told her my situation she stated that "they don't call when your vehicle is done and ready I'm supposed to just show up" meaning what if I had shown up at a random time and my car wasn't done or next in line then what? Charlene had an attitude with me as if I was the problem then stated that my car is ready but I better hurry and get there before 7 pm to pick it up. Bad communication at this dealership, rude receptionist. The service technician who took my car keys even repeated my phone number back to me to confirm that this is the number he'd be calling when it is READY FOR PICK UP. read more

Never again! After purchasing my Camry SE, I was immediately hounded multiple times daily by their marketing department wondering what advice I could give them to better run their business. Repeatedly asked these morons to stop calling me during business hours. I had to threaten legal action to get them to stop. Then, after I had my car for almost a solid month, the moron finance manager, Kenny, called and said the finance company did not want to include the extended warranty in my financing. He told me he was changing the contract. I let him know, in no uncertain terms, he absolutely did NOT have my permission to alter the legally signed contract and maybe he should do a better job of verifying that information before signing a contract! Because of the phone calls, I called them morons on Facebook and Kenny threatened to sue me because I called them morons. After I stopped laughing, I tried to inform him on the difference between calling someone a name and making an accusation. I begged him to sue me. This is a terrible company. They are every cliche you have ever heard of. They have no problem doing a terrible job and asking the customer to pick up the tab. I don't trust them as far as I can throw them. Learn from my experience! Avoid this horrible company like the plague! read more

If I could give their service department NO stars I would. Just to explain they had a special online for 34.95 for an oil change. Sounded like a good deal. Went to pick up the car and the total came out to roughly 45 dollars. So there is a 2.65 shop fee and 4.67 for taxes. I'm sorry that doesn't equal out to 45 dollars. So me being the mathematical person I am.....I ask them why it's wrong. After a couple of minutes I'm literally being told by the so called manager that I'm wrong. Um no it's literally adding numbers, that's it. They changed the price to .85 cents lower that what they should have. Not only did they lose a customer, but I was going to have them do my wife's vehicle right after mine. No thanks. I know it's two bucks but keep in mind if everyone tried to charge you 2 dollars more for everything it would add up. Guess I'll have to drive to Hammond. read more

I paid $4,000 to have a Master Gasket kit installed on my Tacoma and engine rebuilt. All they did was pry off the heads and cram sealant in the gaps and over fill the oil so the oil pressure was high enough to run. When I got it back to my shop and found out what they did, they denied everything and refused to fix it. They even refused to give me the gasket kit I paid for that they never installed so that I could rebuild the engine at my shop! The lawsuit is still pending in district court. DO NOT DO BUSINESS WITH THESE CRIMINALS! read more

I went with my boyfriend to look at the RAV4 and the salesman spoke directly to him and only him. When I asked questions he replied to my boyfriend. Little did the salesman know I'm the one buying the car. Extremely rude I won't be purchasing a car from them. read more

When I thought it was my brakes I said go ahead and change the oil too. Then charles said cheerfully it's the prius battery. I said I have a warranty on it so leave it outside. He said "they never last". But they last better than $5k those guys want. Instead of leaving it outside they changed the oil. I said I said to leave it outside. He said I said to change the oil. So you decide whether I am a happy customer or not. read more

Pathetic! On my prior visit for routine maintenance they only rotated the tires and did not do the oil change because the mileage was a few hundred miles short of the 20k mark which I understand is the requirement. So I basically wasted time for a simple tire rotation. On today's visit again they only did a tire rotation again. I was told that the service advisor skipped the 20k service & did the 25k service. WTH Can they not see that the oil had not been changed! So I waited 30 mins for the tire rotation & now I have to wait probably another 30 mins for the oil change. Terrible service dept. I will not be returning. read more

Very bad experience with service department do not go to Northshore Toyota. Took vehicle in for radio Bluetooth problem told I needed a break job was told needed air filter replacement. When service adviser called, he mentions it with a bunch of other things, and I did not catch the air filter part. The air filter that was in it only had 5000 miles on it. It was marked with the date I changed it and the mileage written on it with marks a lot. It was a brand new Fram top of the line air filter. They charged $37.50 for a cardboard paper filter. Spoke to Nick the service manger he sent me to George some sort of customer service expert. He told me that I approved the filter and there was nothing he could do. Anybody that is a mechanic could look at it and know it was a brand-new filter. So, the way I see it they stole and lied not good for a customer service business. Stay away from this place they are not there to help you they are there to make as much money off of each transaction and not to help fix your problem for a fair price. Honesty and integrity do not live there.. read more

In April 2013 I needed to buy a car for the very first time in my life and was interested in purchasing a used car, but also considered some new cars too (I had relocated from NYC and hadn't even owned a car in over a decade!). I had a list of specific years, brands and models that I was interested in and shopped on the Internet. I'm an older woman, and I had visited a few dealerships in the New Orleans metropolitan area to test drive cars on my list, but I never got a good vibe from any of the sales consultants I worked with. One disappeared entirely after asking me to wait!! You can imagine the excitement of waiting for him and what a good use of time that was. Then I met Chad Wiggins of Northshore Toyota. Somewhat late in the day, and he was subtle with his words and not overbearing or pushy even though he was closing another deal. Chad was cheerful, easygoing, was a total pro and didn't give BS answers. I test drove a car on my list, and it was a good match for me. We negotiated the price satisfactorily, Chad even went over & beyond the call of duty to make a special arrangement for me (re: picking up the car). Ladies, if you are in a similar position, buying a car on your own or even with a friend, first trust your judgment about the car and then go see Chad. He will not steer you wrong. As well, I had a Very Positive experience with Jimmy Comeaux in the finance department. There were precisely NO errors in the paperwork -- the terms and price were correct as well as my personal information. Jimmy was a joy to work with too! Lastly, I love my car. Thank you, Chad, Jimmy and Northshore Toyota ! read more

If I could give this place 0 stars I would. I ordered a car in July that was due to come in at the end of September. I didn't get my car until the last week of November. I also had requested they add leather seats to my new car. I was told it would take 4 days to cut the leather and 1 day to install. I didn't get the leather put in until a MONTH later. Lo and behold not even a month having my car a rock hit it and cracked the windshield. I got the windshield replaced and took it in to have the safety features recalibrated with the windshield. Was told it would take about 3 hours so I dropped it off at 8:30 that morning. Called around 1:30 (5 HOURS LATER) and was told it would be ready "sometime this afternoon." I am NEVER going back to this place again. read more

I could not be more happy about my buying experience. The dealership is clean and well organized. The staff is professional and respectful. My sales person was attentive to my preferences and budget. He was very knowledgeable about the vehicles and spent considerable time explaining the different capabilities and how they worked. I highly recommend this dealership. read more

I'll been bring my 2006 Tacoma regularly to this dealership for service since purchased in 2012. The last 2 times they didn't perform a multi-point inspection on my truck. All they do is change the oil and filter. In fact the last time in Feb 2018 I had a coupon from them and they charged me for 2 extra quarts of oil that wasn't used and had to get the bill corrected. Then I ran outside to checked my oil to make sure they didn't overfill my crank case and notice my radiator reservoir was empty. The manager did fill it up, but I didn't get the impression they cared even worse I wrote a letter to them and never received a response. Customer service not here. read more

Sales manager very rude and unprofessional. Salesman said they go by NADA when appraising my trade. Offered 5K less. When I questioned the sales manager about the discrepancy he yelled "tell NADA to buy your car " read more

I own a 13 year old Toyota and it runs great! I've had (2) occasions to travel to this dealership to buy parts. Both times, everyone has been friendly and helpful. Prices on parts are reasonable. I do all my own regular maintenance, so I haven't had a chance to use their Service department. When the time comes to buy a new car, I'll stop by! read more

We recently bought a car from Northshore Toyota. Roger, the manager of the certified used car division was and still is extremely helpful in answering any questions or concerns I might have. He was honest and took the time to work out a great deal for us. We will be buying our cars from them in the future. read more

Trying to buy a 40,000 car and all the dealer wanted to talk about was his "clothing line about to launch" and how he sold "400 cars last year". When it came down to trading in my "Toyota that holds its value" they low balled me". Terrible customer service. read more

We purchased a Prius from this dealership. The buying process went fine, but the car started to produce an error message 7 months later. When I took it in, they said they couldn't reproduce the code so they sent me home. After a bit of back and forth, it was finally discovered that there was a problem with the braking system. I was very frustrated with the service to this point (I won't go into it all here) and reported my problems to the customer service manager. He contacted me the same day, arranged to meet with me personally with the service manager, and had the car detailed. I appreciated their efforts to correct the problem with the service to that point. I am hopeful that my future experiences will be solely positive. read more

Bought my 3rd Camry from Northshore Toyota this weekend. I had a great experience. They really make buying a new car easy and enjoyable. I also always have my car service with them and they are always quick and always take the time to explain exactly what they did. I would highly recommend any body go there next time they are in the market for a car. I live in Slidell and it is well worth the drive. read more

Overall I've good experiences with vehicle purchases after they figured out I wouldn't tolerate the typical car sales rhetoric. The salesman I dealt with for years is now in finance and I just haven't found anyone that can figure out that I don't like playing the typical games. Years ago I had a terrible experience with someone in finance after he tried to change the terms of the loan on my then fiancé to something different than agreed upon. After a shouting match in the lobby the sales manager finally apologized after I showed him paperwork proving her side and they honored the price. The service department is pathetic though, always has been. Overpriced and honest like a politician.....I had an ongoing issue with a door switch in my wife's van that would randomly activate saying the door is open. I brought this to their attention no less than 6 times and the always said "everything looks fine". Before it went out of warranty I reminded them of this issue and they said if it gives me trouble they'll fix for no charge. Well it started acting up again, now they want to fix it but charge some absurd price for a part I purchased off of eBay for $18 and changed in 5 minutes. The service advisor even went as far as implying that I'm fat that's why the switch activates when I lean on the door. After I informed him it happens when no one is in that seat he changed his story and started to tell about he would never say anything about someone being overweight because he was marrying "fat" woman, his words. So, after a screaming match in there I left with the usual unsatisfactory feeling from the service department. My wife loves Toyotas but I'll never do business there again because of the pathetic slimy service advisors. This wasn't the first issue I had with the service advisors either, I sold my Tundra so I didn't have to deal with them any longer. They need to clean house in there. I've also heard them in the service lobby trying to sell stuff to women and old people that you don't really need so by all means don't turn your wife loose there if she's not mechanically inclined. read more

Northshore Toyota is horrible. Our purchasing experience was proving the old adage you need a man with you to purchase a vehicle. Once my husband was involved things went smother and they honored the online price. On to service, we bought the extended warranty , which never covered any needed repairs, but some labor. They keep your car days not hours for rudementary problems other shops could fix in a day. But the absolute worst was when I brought my van in for a problem I had brought it in for before, but they told me didn't exsist , and my extended warranty had expired, so I was going to have to pay for the repair. Ok, not happy, but moving on. After voicing that to the service man, he says " we don't HAVE to repair your vehicle " . I said you are correct, you don't. I walked out and will be buying Hondas from now on. On average we buy a new van/ suv every 5 yrs over the last 24yrs. we are due for a new one, too bad they were jerks. I had another Toyota years ago we purchased in Metairie. Much better experience / service , and price , go there. read more

I took my 2004 Matrix into the service center on 7-18-2017 for a scheduled 8:45 am appointment for a power problem on the AC/Blower circuit i.e. no power to blower motor or ac switch. While waiting at the service lounge area at 5:00 pm Brad informed me that the tech he had assigned to my car that morning had been pulled off my car numerous times to work on other vehicles and that they would have to keep the car another day for the tech to find the problem. On Wed, after not hearing any updates from Brad, I called that late afternoon and was informed that they had found a bad relay and fuse on the AC/blower circuit and that they had to order the parts. No calls or updates were given on Thursday. Friday morning, Brad called and said the car was fixed and ready for pickup. Four days without the car for finding what should have been a fairly simple electrical trouble shooting task and slow parts delivery/updates makes this a terrible experience no customer should have be subjected too. read more

Service department. I had my 4Runner in the service area for an issue. It took awhile to identify it but they finally identified my problem was my starter. They told me $700+ for a rebuilt Toyota starter replacement which included one year parts and labor or a non Toyota brand rebuilt starter for $500+ which came with one year warranty on parts only. I didn't know any better and opted for the rebuilt Toyota starter. Today, I was in a NAPA shop in Bogalusa, La and while there I asked how much it would have cost if they did the work and was told the starter with 3 year warranty and labor would be $275.00. I am just saying there are better alternatives to Northshore Toyota for auto repair. Needless to say I will not be going back to Northshore Toyota. Oh, BTW Charles was friendly and smiled the whole time. One more thing there is no point in telling me to call anyone to discuss the situation. You knew full well you were screwing me when you did it there is nothing to discuss. read more