This is regarding the service department: we all know dealerships can really suck. I used to be a service advisor for a Sewell dealership and although they are widely considered "the gold standard", even they have their flaws. With that said, I was very pleased with my overall experience despite one hiccup. My service advisor Janell was professional, communicative and thoughtful. She worked with my extended warranty company to get repairs covered and got my vehicle back to me as quick as possible. Even when she was off one weekend, her counterpart Alex stepped up and was very accommodating as well. They even washed and vacuumed my Jeep before I picked it up, and Janell had it started and running with the AC onbefore I arrived so i didnt get into an oven with the summer heat. I would definitely return for service here in the future. Great job read more

Return for Maintence oil change for my panda. Waiting at the coffee bar, enjoying a muffin and waiting on my white chocolate mocha. While my car is complete with service, hopefully it's vacuum and washed this time. I want everything I paid for. The oil change package went up in price yet again. Started at $149 for 3 pill change services, washes, tire rotation, went up to $189, last package purchase $200, NOW it's $220. I'm aware they upgraded from semi synthetic to full synthetic. But that was the second increased. Damn give it a couple years before the next increase. It'll be nice to have some grace for loyalty customers who purchased their vehicles from this location to be grandfather into the same price, as long as it's the same vehicle. This is the type of grace that kept me with Verizon for nearly 18 years. Now I'm thinking of just purchasing oil changes (& car wash) only packages for 2 services for $130. read more

Houston Dodge Chrysler Jeep Ram - Coffee bar - Car Dealers Near Me - Houston, Texas

Deceptive and misleading experience. I purchased a 2025 Ram 1500 from Houston DCJR after clearly explaining that I needed a truck capable of towing my fully equipped commercial food trailer for my business, The Birria Queen. I relied on the dealership's recommendation when selecting the vehicle. Less than 24 hours after purchase, I hooked up my trailer and immediately discovered the truck was not adequately suited for the towing application I had specifically described during the sales process. I returned to the dealership the same day seeking a resolution. The dealership's solution was to install an air suspension system. While the modification helped level the truck, it did not resolve the underlying issue--the truck still struggled with the load of my trailer. I questioned why a brand-new truck needed modifications to perform the job I purchased it to do in the first place. Despite making my intended use clear before the sale, I was never advised that the vehicle may not be the right fit for my towing needs. The only resolution offered was for me to trade the truck, which would require me to absorb a significant financial loss. As a small business owner, I depend on my vehicle to generate income. I trusted the dealership's expertise and recommendations, and I am extremely disappointed with how this situation has been handled. I hope Houston DCJR will take accountability and work toward a fair resolution. read more

My first review was DELETED, which is shady. Two things: test drive the vehicle longer than they suggest and get everything in writing. Do NOT trust the words of the salesperson. They just want the sale. They don't care about your position as the buyer. Hannah was my salesperson. We test drove a 2019 RAM. She didn't know anything about the vehicle we came specifically to test drive, which should've been the first red flag. There were some concerns that I brought up: the tire pressure system did not update and the a/c blew inconsistently. She assured me that they would check out the vehicle if we were interested in buying it. The mileage was decent and there didn't seem to be any other problems, so we agreed to purchase. After we signed the contract, Hannah acted like we never had any conversations about the issues. In fact, they scheduled an appointment to check out the vehicle but expected me to pay for the preexisting issues even though Hannah assured us that it would be handled by the dealership. It's been a week since our purchase, and the truck ran hot two days after the purchase, and there's a slow leak in one of the tires. Hannah worked hard to build rapport and then became snarky in text messages when I asked about the repairs. Do yourself a favor and find another dealership. read more

Houston Dodge Chrysler Jeep Ram - Tire system shows "unavailable." - Car Dealers Near Me - Houston, Texas

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Beware of service - Took my promaster city truck in for transmission not shifting correctly, I had issues in the past when truck was under factory warranty. When in warranty it was been the valve body the issue and work then stop. Well after the warranty was up I brought it back in for the same issue, now we must replace the transmission. Well, I paid 4k for the transmission, then I get a phone call saying it not the transmission it the Body Control Module it would be another 1800 dollars. I picked up my car because now im second guessing the dealership. Well, I got a phone call from the service manager to bring it back in, thinking to myself he is going to make it right as a business owner myself. NOPE says it the BODY CONTROL MODULE what the Mopar Engineer's are saying. Not even we are sorry for replacing the transmission, let's make it right (slap in the face with another 1800 dollars ). So, I take car back from them to send the Body Control Module off to do a reset since the dealership have no really technician just people that swap parts. Get part back from the reset the module and still not the issue so now I'm thinking in my head wow this dealership is a scam. Long story is I found the issue and it was something I just need to remove that cause the transmission not to shift correctly. You guys are a joke read more

Northwest Dodge Dealership uses scummy advertising. The Dodge dealership at 19616 Northwest Fwy mailed some scummy advertisements. You scratch off a number and if it matches a number under specific "prizes", you win. However, even though each prize has different numbers with an arrow pointing to the specific prize, you don't actually win that prize. There is no fine print indicating this. If you go to the dealership, you match a different code on the flyer to different codes for the prizes. I would never give business to such scummy people. read more

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Very dishonest dealership! False advertising on their website to get you in the door. Website listed dealer discounts plus manufacture discounts but none were honored. In addition, multiple dealer add-ons that weren't listed on the website and most weren't even necessary. We will never go back. Definitely bait and switch advertising. read more

I purchased a Jeep on Saturday, November 29, 2025, at Houston Chrysler Dodge Jeep RAM, located at 19616 Northwest Fwy, Houston, TX 77065. The salesperson, Vo, promised that the vehicle would be delivered to my home within one to two business days -- meaning Monday or Tuesday. However, the car never arrived. I followed up by sending him a message, and although he read it, he did not bother to reply. When he finally responded much later, he told me the car would be delivered on Friday evening. Then it was delayed yet again to Saturday. On Saturday, the confirmed delivery window was 9:00-10:00 AM, but it was pushed back to 12:00 PM without any proper communication or apology. These repeated delays wasted a significant amount of my time and caused unnecessary frustration. This experience was absolutely terrible from start to finish. The service was slow, careless, unprofessional, and completely irresponsible. There was no respect for my time, no commitment to the schedule, and no accountability at all. The way this dealership handled the entire process was unacceptable and extremely disappointing. Honestly, this is one of the worst dealership experiences I have ever had. I strongly regret purchasing a car from this place, and I would not recommend Houston Chrysler Dodge Jeep RAM to anyone. read more

Highly recommend this dealership if you're looking for a quick, smooth and hassle free experience. Ask for Terrance Allen in Sales and Gill in Finance, you won't regret it. read more

Bad experience, Shopping for a used truck, spotted a great deal online. Gave them a call and was connected with Kevin, I asked him if i could test drive the truck, he said come on down to the shop. I ask for Kevin and he said he'd be sending a salesman, Richard, out to work with us, meanwhile i was followed by another salesmen which i had told him i was set up with someone already. These two salesmen argue about who gets the sale 10 feet from us, and richard tells this guy off. Turns out the truck wasn't ready to test drive, after being told it's available over the phone, due to needing its 200 whatever point inspection, despite it being at the dealership for almost 20 days at this point. I check it out to the extent that i can, it was a great truck from what i can see. Cut to the negotiating, they asked if I'd be financing with them, and informed me it would be an extra $3,000 dollars on top of the listed price if i didn't finance with them. I ask if they'd match my APR, and Richard said they should be able to, Richard brings in one of his higher-ups and i was told they can't match my APR. I questioned him why they would list a price for A amount knowing they cant fulfill that offer, and he explained that this was a competitive market and they list their vehicles online lower than what they plan to sell them for. I asked why they aren't transparent on the online listings that financing with them was the only route to get their listed price. His reply was "We're not the one's who list them online". They're playing games over here. read more

This dealership is a prime example of why people dislike and mistrust car dealers! I submitted a price request for a 2024 Hyundai Palisade on their website, and was contacted around 10:00 a.m. by a salesperson named Doug. The price was $42,052. I offered a price of $40,000 for the vehicle, and Doug said he'd call me back. A few minutes later Doug called back and was very curt and condescending, declining my offer. No problem, the search continues. About 10 minutes later I got a call from Coby, who represented himself as "one of the sales managers", among a few other job titles. He said he'd overheard the conversation with Doug, and didn't approve of his approach. He asked what I was looking to spend, and I told him $40,000 plus taxes, title, and license. He crunched some numbers and agreed to the terms. He finalized the deal by following up with a text specifying the $40,000 plus TT&L. I told him I would be there first thing the next morning. I contacted Coby again around 5:00 p.m. to confirm they had everything they needed, and that we were still good for the next morning. He said he had everything, so we headed up early this morning for the 3 hour drive to Houston. Fast forward to this morning, and about 2 hours into a 3 hour drive we get a text from Kevin, who represented himself as the Internet sales manager. He wanted to go over the numbers, and in the process added $2497 in dealer fees. That sounds unusual for a used car, so I called him on the cell number he provided. At this point he tried to gaslight me into accepting the fees, implying I misunderstood that the fees were required, even though I had the terms spelled out in a text from Coby. Kevin made clear they weren't going to honor the terms Coby had agreed to, acknowledging that Coby had agreed to the terms. At that point I just turned around and headed home. Though it's a little too late to make a long story short, the takeaway from this experience is that Houston DCJR is comprised of the kind of shady operators that has given the car sales industry the bad reputation they've earned. While I'm sure there are honest and ethical dealerships out there, it's clear to me based on this interaction that Houston DCJR isn't one of them. Had I read their Yelp reviews in advance, I would've passed on the deal from the start. read more

19616 US 290 Frontage Rd Jersey Village, TX 77065 United States this place are some scammers they mailed some prize picks and you had to scratch a number and whatever number you get you win that prize we got a number that match a prize of 2,500 , and we went up there they said a whole different type of pin match the prize and it said we won fake AirPods , they could've at least keep the word with the 2,500 they use this flyer for they can bring people to the dealership and buy cars they some liers they have all this money but can't keep the word on the actual flyer and if they are going to lie at least give out real stuff not no fake AirPods don't come here and if you receive that flyer don't believe it they are scammers read more

Wouldn't buy another car from this location. Very unprofessional and selection of vehicles suck. Sales people don't know how to actually make a sale, managers are just as dumb and everyone working there is just trying to make as much as they can off you. Not a friendly place nor welcoming environment. Big thumbs down! read more

Manager was racist and yelled at my mother while we were just shopping he said"go back to Mexico ur kind doesn't belong here" definitely don't recommend here read more

was going to go purchase a car from here , but after seeing the social media from one of the sales working I couldn't believe my eyes ! not only does he not have any regard for human aspect, just straight hateful and disgusting behavior! Noe doesn't deserve to have work there and won't be getting my hard earned money as a Latina ! Please do better ! read more

I was contacted by this dealership and an attempt to sell me a new Dodge. I explained the horrible I had experience I had previously had but like a dummy decided to give them another try. Even though I told the sales team they did have my permission to go into my vehicle. I tell they had because the liftgate was left ajar. The sales lady first completely herself by acting like she could get the payment close to what I typically pay. She later told me she mistakenly thought I paid over 800 a month yet I had never told her that. I pay $500 a month and I'm in no position to take a larger bill on. The fact they went into my car without my permission with a gun inside and a computer and some jewelry is unforgivable, they completely tried to dupe me... Yet again. Did I say the last dodge I bought was brand new and died three days after I bought it from the dealership... This dealership? Run for your life as fast as you can and never look back. They just confirmed that with me yet again today by the way, don't even think about using their service. You'll see more reviews about that as well. read more

We Purchased a 2500 Dodge Ram. From the get go, we were attended to quickly by Leahand Jacob . She was very patient helpful and friendly with all of us. Entered into a raffle while we were waiting and won a 55" TV! Everyone here is friendly and took very good care of us. read more

the disrespect i got from noe was staggering i walked into the dealership looking for a truck i met with noe showing me around but he got on a call with someone and walked away but not far enough to where i can hear him i heard him talking bad about me and the way i am built and started body shaming me on the phone you really need to situate and talk with your workers and fire noe read more