0 stars. Very, very, very upsetting experience. We have a vacant place needs to be cleaned for rental. We called this company to clean the bathrooms. The cleaner came over and wiped the counter top and floor that has layer of dirt on them, then WASH THE DIRTY CLOTH IN THE TUB!! now the tub is completed clogged. We didn't realize that until 1 week later we have tenant come to sign the lease. The drain was working perfectly before because we always use hair catcher and never wash dirty cloth in it. We tried the drano, the water shows tons for dust bunnies in it, no hair. When the cleaner was there, I heard they flush my toilet like once per couple minutes, I was wondering why was that, now totally make sense, they were flushing all the trash into the toilet drain and tub drain!!!!! We called the company to explain the issue, 1. They asked for a photo and we sent, no response 2. We called back, and they refuse to admit it was their responsibility and give all sort of the excuses, e.g. it has been 7 days, although the place was vacant the entire time, or, they are rules that they don't allow cleaner to wash cloth in the tub. 3. They are not even willing to offer help to checkout or cover any of the plumbing cost The most crazy and dishonest part is: they claimed that the tub was already clogged before they started to clean!!!!! This is such a crazy, upsetting, disappointing experience!!!! read more

NoSpot Cleaning Services - Home Cleaning Near Me

They were quick and timely! This was my first time using them and I requested them to focus on the bathrooms and floors and they were able to get it done plus our kitchen in 2 hours! I love how they were in and out and the quality of their work was also wonderful. I look forward to using their services every other week! read more

The teams do a consistently great job on cleaning our 2 bed/2 bath condo. We are on an every other week schedule and have been for at least a year. The office communicates well, confirming the time window the day and cancels occasionally but not enough to be concerning. They've also been understanding when we have had to cancel or reschedule due to work, illness, or travel. Happy customer over here! read more

My home had not been cleaned well for a few months. It was a removed when the NoSpot team thoroughly cleaned it. It's wonderful to live in a fragrant, dust and dirt free home. Thank you very much! read more

Highly Recommend Them! I requested a deep cleaning and they disinfected everything like brand new. The ladies were very nice and did an excellent job. They also accommodated my requests and paid attention to every detail. I will be continuing services and recommending them to my family and friends. read more

Will randomly not show up to a scheduled cleaning without any warning or notice, can't reach anybody live on the weekends, are routinely late to the agreed upon window, or will only show up with a portion of the workforce requested and thus require a lot more time to finish the job. Only reason this isn't 1 star is that the cleaners themselves are very professional and do their best read more

I wish I could give more stars, I have been using NoSpot cleaning for quiet some time, the professional crew, they are by far the best cleaning service in Danville, having a large 3 story home, there is always many corners and spots that get overlooked, but these guys take their time and do what is needed to leave the place spotless. I am so happy that I have found this company, they are worth every penny. and I highly recommend their services to everyone that is looking for a reliable and friendly house cleaning company that truly cares about their customers Thank you team #24, see you soon! read more

HORRIBLE experience, this service is a scam. I am currently in the process of reporting them for consumer fraud. I explicitly arranged to pay in cash -- $210 total with tip. They then proceeded to still charge my credit card so that I ended up paying more than twice the price that I was supposed to. It has now been a week since I flagged this mistake to them. They were supposed to send me a check as reimbursement for the extra money I paid by the end of last week and I have yet to hear back or have my phone calls answered. Unacceptable and illegal. read more

Once again NoSpot cleaning comes out on top, excellent job. And reasonable I won't go anywhere else

I'm very pleased by choosing the right cleaning company that can give me good service. No Spot has be cleaning my house for over 2 years and i can't complain of how a great work cleaning they have done. I would said they've done a Great Job! Everything was explained and covered before starting the job. Their attention to details and customer satisfaction is remarkable. Thanks! P.S. Something that i appreciate that they will give me discount when recomending friends. read more

Very disappointed. NoSpot left our brand new stainless steel stove and hood range all scratched up. It's clear that the cleaners used an abrasive cleaning pad and carelessly scrubbed a surface that (1) didn't need to and (2) very haphazardly. Shocked that this is even an issue from a professional cleaning company. Such a basic service, not sure what happened. Was looking forward to using their service, hoping they are able to address this issue. read more

NoSpot Cleaning Services - NoSpot left permanent scratches on brand new range and stove - Home Cleaning Near Me

After my poor experience, the owner reached out a day later to rectify the situation, and offered to have them come back once again. We re-scheduled, and I must admit that I was impressed with the end result as well as the efficiency and professionalism with which it was carried out. At the end of the day, I don't have enough information to say which of my two experiences was the common one, but I'll err on the generous side for the proactive way they reached out to fix things. read more

I held off reviewing this service for several months because I didn't want to post a poor review in anger. We had moved into a new house and it needed a thorough clean. A full-day with the cleaning team was booked. The cleaners arrived much later than scheduled, and as a result they had to come back, and they ran out of time to clean the downstairs windows which they had earlier offered to do. They also refused to clean the upstairs bathroom because there had been some broken glass in there - although we had already swept this up. This seemed over cautious to me; what are we supposed to do, call in a hazmat team? The job that they did was so-so. I was still finding many unclean surfaces after they left. I ended up having to clean these myself. And to top it off, the price seemed high. I will not be hiring this company again. read more

I have been using this service for quite a while. They are prompt, professional, and reliable. In addition, they are also pretty reasonably priced. 100% satisfied with their services. read more

My and my roommate have used this service twice (reason below), and were underwhelmed once and felt cheated the other. Be aware they try to bait you on pricing saying it's $30/hour, but really it's $30/person/hour. So if they have two people cleaning your house for two hours, it's a total of $120, not $60...they try to hide this until it's time to pay. The first time they cleaned our house they were supposed to send a 2-person team. However, one wasn't able to make it so this one woman was tasked with cleaning the whole house. She didn't stay the full time, which resulted in basically half the place being cleaned since it was just one person for what should have been the full two person time. We complained to NoSpot about this, and they offered us a free hour of cleaning to make up for it. Time goes by and we decide to use the free hour to have the house cleaned. This time two people show up to do a 2-hour cleaning of the house (1 for free). However, when it was done we were told they'd actually worked a total of 4 hours (2 hours x 2 people) so the total was twice what we were lead to believe it was. On top of this, in the full two hours they basically just cleaned the kitchen (not well) and bathroom between two people. We really felt like we'd been baited once again into a service that delivered far less than it promised, and was dubious in their pricing. When we complained, they offered to come clean again but not on the weekends even though we said that was the only time we're ever available (seemed like a hallow offer). Anyways, decided to leave it since it didn't work out the time before when they were making up for a bad cleaning. tl;dr Shady pricing scheme and subpar cleaning service read more

Awesome deep cleaning. I'm talking C-L-E-A-N! Every surface. Windows. Baseboards. Shelves, Plate rails. The top of paintings. Everything spotless. Highly recommended if you want a cleaning service that delivers what it promises. And, ask for Ana and Fernando. They are awesome! read more

We had our old house keepers for over 12 years. We thought we had the best. Do to some unforeseen issues, we had to let them go. After hiring NoSpot we now realize we didn't have the best. NoSpot made our house look like it never has before. Professional, courteous and GREAT at that they do. Their finishing touches (pillow arrangements, tissue boxes, paper towel holder, towel arrangements, etc.) around the house are just icing on the cake. I would recommend them to anyone, anytime. read more

I got in contact with No Spot through Thumbtack and liked the quote they provided me. I called and set up an appointment for someone to come out and give me a estimate to clean my home for Friday, March 11th between 6-7 pm. Friday 7:00pm no call no show!! I called the office and left a message that I had been stood up Friday night and received a return message on Saturday that the person had an emergency and was so caught up in the emergency that she forgot to call me. Ok. So I called Monday to set up another appointment which was set for today March 16th between 6-7 and guess what they no called no showed AGAIN!!! Grrrrrrr! I am very surprised to see so many reviews because it seems to me that this company isn't interested in gaining any new business. I can't believe so many people actually got this company to come out to their homes! Why did you stand me up TWICE?! HORRIBLE CUSTOMER SERVICE! read more

I had a really great experience with them ! They were professional from the get go, very accommodative to my needs and worked really very hard. Price wise, they are competitive and most economical! Nina is so sweet and coordinated perfectly. I got an initial deep cleaning done. They were very thorough, meticulous and I loved that the crew was so happy and lovely to work all through out. I got my entire home and kitchen deep clean, with so many cabinets ! Deep cleaning included windows, shades and everything you can think of. I loved how flexible and accommodating they are. They worked around my needs and showed up on time always. I'm going to work with them for my regular monthly cleaning too. Highly recommend ! Note: I did not have any scratching issues with my brand new appliances. They were cleaned professionally and really well. Looks spotless and new! read more

Do not hire. Maids left house because they felt threatened due to airsoft (toy) guns in my office. Actual guns are in my garage in a locked safe. People that did my walk through didn't mention it would be a concern, people that did the initial call and estimate didn't mention any policy of the sort. When the manager called to inform me of the decision, he simply said "I'm not there, so I don't know. Good luck finding a cleaning service." Refused to look at the situation himself, send out other house cleaners, nothing. Absolute insanity. I guess at least I don't have to pay for the hour they were there? Seriously, DO NOT HIRE. read more

After reading the mixed reviews I decided the good outweighed the bad and to give NoSpot a try. We just moved into our apartment and my boyfriend has been having crazy allergies, so we decided we needed to hire some professionals. We hired NoSpot for a Deep Cleaning service for 1.5 hours ($100) for my small 2 bedroom, 800 square feet apartment. After doing so I'd say that I'm pleased with the service but definitely not Wow'd. Pros: -Customer Service: I contacted NoSpot and the next day we had an appointment. They were very responsive. Also, the two maids (one male, one female) arrived right on time. -they made my bathtub sparkle -they made my refrigerator sparkle -they made my kitchen sink sparkle Cons: -most everything else was meh -I asked them to make the floors a priority, carpeted and tiled: This didn't happen. I essentially had to re-mop the tiled floor, it was still slightly sticky -Window sills weren't cleaned at all :( Overall attention to detail wasn't really there. There was still dust behind the toilet, walls etc. read more

Service was ok until about a month ago...and since then we have had repetitive no shows from No Spot on our scheduled cleaning day when we needed service. Unreliable and disappointing. read more

After reviewing these reviews i think to myself darn it just must be my luck. Today is my only day off. My husband and i work everyday long hours and dont want to come home to clean. No way. Well i made an appointment with nubia because she was the one writing back to me on thumbtack.com. i was precise and specific of what time i wanted them here. Your a business i shouldnt be scheduling around your time it should be around my time. When i called the first time asking why they are late and spoke to someone she told me that theres a window gap they come which was never explained to me at all. For being late i missed my sisters appt. To see what gender the baby was going to be.. thanks.. Punctuality is very important to win a client over as well as a reminder call of where your at and explaining why your late... Lost me as a client for sure. Thanks a lot. read more

They started great in terms of quality and punctuality but went downhill after. Ever changing crews, not adhering to checklist and cutting corners became the norm. There was also a day when the crew demanded additional money than what was agreed to. Cherry on top was being hounded by the owner for not paying our invoice from February and threatening to take us to collections. Wierd given that they kept serving us for five months without a question and we always paid the day of. They have terrible records of who paid what and it is a sheer mess. Never again and time to move on. read more

It's been a few years since I've had a regular housecleaner. My prior housecleaner moved away, and life just hasn't been the same. I've tried a few, over the years and was generally disappointed with the results, opting to just clean it on my own. After hearing about NoSpot (and needing a really good cleaning...just because I do it myself, doesn't mean I do it well!), I decided to give them a try. Setting an appointment was easy, and they showed up right as scheduled (actually a few minutes early). The team of 2 spent 2+ hours in my two bedroom flat. They did a fabulous job, getting into every nook and cranny. The place looked fabulous when they left. After the cleaning, I received a courtesy email from their Customer Service Manager, Joaquin to check in and make sure I was satisfied. Nice touch. I definitely recommend NoSpot, and plan to continue using them. Next time, I think I'll see if they do carpet cleaning too, and save me from having to rent a carpet steamer from Safeway. Thanks for the great service! read more

Beware; unprofessional and exploitative business practices and customer service. I was looking for a regular cleaning so I hired 2 cleaners for 2 hours, the rate was for this was $120, I left the house and returned after 2 and a half hours and the cleaners were still cleaning and not finished, ended up costing me over $180. The cleaners also used the phone and were stopping to talk often during the time I was home. After I contacted customer service 3 weeks ago they promised to send a cheque to refund the extra hour, this never arrived. I contacted customer service again and they promised to paypal it, still nothing, so far I have contacted customer service several times over several weeks and all I get is promises. Would definitely not rehire them for regular cleaning or once off cleaning. read more

I was recommended this cleaning service through thumbtack, booked them once and they required we do a deep cleaning. Price was $150 for the deep cleaning.This was May. We have a monthly house cleaner who charges us only $100, but this month we had to go with someone different. They only clean the communal areas in our house, living room, kitchen and 2 bathrooms. That is all. Did a decent job, same as our other normal cleaners.Then the on going monthly price was going to be $125. We went back to our normal cleaner, because they are cheaper. Anyways, Sept rolls around, and we need a different house cleaner again, I call no spot, naturally they "require" another deep cleaning, even though we have a monthly house cleaner. i sat here with the house cleaners the entire time, they were here a little over 2 hours, charged us for 3, and the price was now $180. I called and spoke with the manager, since I was quoted 30 an hour, but BE CAUTIOUS it says 30 per hour, per person, and they send 2 people, so really they are charging $60 an hour. Manager tried to negotiate with me, and charge me less for this service if I booked a regular service with them. Why on earth would I do that? This is bad business to have different prices all the time for the same services, same amount of space, and to have to be shocked when I get my invoice. Overall- decent cleaning, bad business and will try and screw you on the price, so be very cautious! read more

NoSpot gets the job done! I recently hired them to clean my house and i was surprised at how well they cleaned. It was definitely worth the money. They are very friendly and polite. I love the way they clean! read more

Excellent service, Thank you so much !!! I was worried about getting my place done before everyone showed up, because I had so much other work to do. You folks made it happen, and I love the results too. I will definitely call you again. Even if I'm not in a pinch for time. Thanks again..! :) read more

I am a big Fan of NoSpot Cleaning Solutions, the service they offer is incredibly polite and direct.Nospot Cleaning solutions always does a great job wether is deep cleaning or just freshning up the house. Always leaving everything very clean and organized.I have been a customer for quite a while and I dont think of changing to another cleaning agency. NoSpot makes sure that everytime I come my home is spotless and fresh. The team of people working are one of the nicest people I know.NoSpot Cleaning solutions also has incredibly fexible hours. They also have a system where you can pay online and its very combinient because I dont like to carry cash around. Not to mention their prices are very reasonable.I recommend for everyone who is reading this review to look this cleaning agency up. It would make your home spotless at a time that is combinient for you as well as a very good price. read more

I would love to be able to rate their cleaning services, however, I never got the chance. I scheduled an estimate with them for 3-4pm. No one showed up. I get it, stuff happens. I waited until 4pm to call just in case I was confused and the person was supposed to show up between 3pm and 4pm. The customer service representative was nice, assured me I was on the schedule and stated she would find out what was going on and call me back. She called back a few minutes later and stated the estimate specialist had been delayed and would it be okay if they came the following day at exactly 3pm. I was a little put off by the fact that no one had communicated anything with me until I called them but was willing to give them another chance. The next day, exactly the same thing happened. 3pm comes around, no one shows up. No communication from the company. I am usually a really accommodating person and totally understand people run late sometimes. But the complete lack of communication and unreliability is not acceptable. read more

NoSpot Cleaning Solutions was (supposedly) hired by my property management company (Stephens Property Management) to clean my home after I moved out. I was charged excessively for their "light cleaning" and our property managers explained that NoSpot will not give any kind of detail around what was actually cleaned. It's hard for me to know who is being deceitful, but if NoSpot actually has a policy that they will not disclose any information, then I would suggest taking your business elsewhere. read more

We have used No Spot for about a year for all our cleaning needs. They have been really easy to work with, fair with their prices and do an amazing job. Recently we had put our house on market, they were very flexible with their schedules to give us a spotless home for the open houses. I have worked with few of their crew, very trustworthy, reliable and hard working. They are very down to earth and are willing to go the extra mile to keep you happy! read more

They charged us for 3 hours of cleaning for $150. I was present during the cleaning and they were only there for 1.5 hours. Despite repeated attempts at clarifying the time discrepancy they demanded that we pay for twice the duration of the cleaning they actually performed. This business is terribly dishonest and not up front with pricing. It was lucky that I was around to verify their dishonest charging policies. The cleaning job was only acceptable as I left the workers to themselves. They later claimed it was a deep clean though the mop job they performed was pretty cosmetic and quick. Do not be tricked by the low up front cost as it is most likely bait to price gouge you later. read more

Finally a company that knows what homeowners want. These people work very hard and are extremely thorough. Backed up by a small management team that is responsive and responsible. I have had several cleaners over the last 12 years and often I find they "slack off" or "skimp" on time after a few months. (Now I only pay by the hours actually spent at my house working) All indications are that this will not happen with No Spot. I am very confident in their commitment to do a good job on a regular basis. read more

I have used NoSpot on a weekly basis for the past months. Overall, I really like the service. They are very professional, show up when they say they will, and do a thorough / consistent clean. Being able to coordinate with someone when you have special requests and also having online payments is really nice. My recommendation to folks that are just starting your relationship is to be very clear about the work you want done. Some things you would expect like emptying a dish washer won't get done unless you specifically ask. I assume this is because you might not have the same crew every week. It took us a month or so to figure out that we needed to tell them regularly about a few tasks. Once we did that, we are getting exactly what we want. Overall, I would go for it and discount some of the negative reviews. Sounds like those people have unrealistic expectations of what you need to pay for quality service ($30 per hour for wages / mgmt / cleaning supplies is not bad). read more

NoSpot did a great job cleaning our apartment. Way beyond my expectations. Everything was spotless, they even arranged my wife's many shoes. Our stove range was a mess, but after they were done it looked like when we first moved in. Would highly recommend. read more

Worst experience I have ever had with a vendor. Not joking. Move out cleaning. New tenants moving in tomorrow. These cleaners told us they'd be there between 2-3 and likely close to 2pm. My 37 weeks pregnant wife waited at the apartment for them. 3:15 and no cleaners. It was WE who had to call and find out they were going to be an hour late, which was essentially 2 hours late. They apologized but all we care about is letting us know. How can you be that oblivious and rude? Then the carpet cleaners arrive. Tell us the cleaners can't use the stairs to clean the apartment once they clean the carpet. But the cleaners are no where to be found. Awesome. My wife is upset, which is completely understandable due to inconsiderate cleaners. So when they show up, instead of apologizing they were laughing about it. The scheduler on the phone was at least trying to help but the cleaners were idiots and not sorry at all. Then they actually leave and don't clean at all. Why? Be chase my wife was 'upset and yelling'. Well maybe if they spoke English (which none of them did) they would know she was not yelling but raised her voice to be heard over the surface train running by outside. Complete. Idiots. The manager failed to find another crew to do the work. Offered us a free cleaning in the future. Wtf? We needed it now. Not next month. Ridiculous. As if we'd use you ever again. Stay away. read more

They were really wonderful. We had the advanced cleaning service (4 hours for the first cleaning, 2 hr afterwards on a monthly basis) for our 2 bedroom apartment and it was IMMACULATE. I can't say enough good things. read more

Had such an incredible experience! They did a free consultation before the cleaning to assess my needs to ensure they provided the exact services I needed. The crew that came was so sweet, detail oriented, and thorough. I am writing this review because the whole experience was great, and their customer service is unmatched. Truly they went above and beyond to make sure I was completely satisfied and all of my issues were resolved. Definitely will use them again! read more