Went to The Surge with my kiddo and we had an absolute blast! The place is huge and there's music…read moreplaying in the background which really adds to the fun atmosphere. There's so much to do and they even offer party hosting if you're looking for a spot to celebrate. We played for about an hour and a half and spent around $40 for the both of us (including socks, I think). One thing I really appreciated was the area reserved for kids three and under it's nice knowing the little ones have a safe space away from the bigger kids. Overall, we had a great experience. My only downside was the restroom it was pretty disgusting, smelled bad, and definitely wasn't clean. Other than that we really enjoyed our time and would come back.

I went in with very low expectations after reading the reviews. I went for a kids birthday party on…read morea Saturday afternoon. It was exactly what you would think. Kids everywhere, very loud and lots for them to do. It did look like a lot of fun. They have sections for the younger kids - 4 and under. Lots of trampolines and foam pits and climbing walls and hoops, dodgeball.....It did seem like the lines were long to get into the place - tickets, socks etc. There was a place to buy water and soda and also what looked like a room in the back for birthday parties. Couches and tables throughout but hard to get on a busy day. I did see staff walking around. I am sure parents like taking there kids here - they probably sleep hard later.

Here for the second time, and my son loves it! There is so much for the kids to do; between ball…read morepits, slides, trampolines, basketball hoops, etc. It is a good size and my son doesn't sit still for two minutes while in here. There is a good amount of activities for toddlers and school aged children to do. As an adult, there are plenty of places to sit down and relax. Lol It is slightly pricey but the kids do enjoy and stay busy the entire stay so it's worth it.

It's a fun place but dangerous for little ones if not supervised and I didn't see one employee that…read morewas not at the front desk enforcing rules or even barely paying attention. My 4 year old got in the roller ball and the staff member proceeded to roll her over without strapping her in. I cut it short when he rolled her on her head. The staff just paces back and forth watching kids break the rules that are in place for safety, like having one jumper per trampoline. The toddler zone is not actually reserved for toddlers bc again, no enforcement of rules. Could be a fun place if your kids are tough and you're not a worrier, but overall I don't enjoy visiting places where the staff does not do their jobs or watching posted rules be ignored.

This is an amazing place for toddlers as well as older children…read more I am so pleased with the cleanliness,as well as the friendliness of the employees. This is a well run,and fun place for children to have a grand time, running,jumping,bouncing,and honing their skills in agility.

Trex Playland was so fun for our 4 year old and 2 year old grandkids that LOVE to climb!!! We…read moreclimbed, ran and will take a good nap later!!! Well priced and CLEAN!!! The staff were helpful and friendly!

I had the pleasure of of visiting this location on June 9th and speaking with Miss "Neyomi" I…read morebelieve I spelled her name correctly. She was not only so patient with me and all my questions but so interactive my littles! Since our visit they have told everyone about their experience and want to come back. She is a great addition to the team! Thank you so much for a positive experience! 10/10 recommend!

Very spacious and fun for the kids to make slime. Great indoor activity on a rainy day…read more Needed to find something for the kids to do and out of the house/hotel. Location/ at the mall, by JC Penny entrance Cost/ not bad for the slime experiment effect $25 What you get/ make slime of choice and free slime jar by the store Service/ helpful. The guy was there to help when needed, otherwise, my kids had fun independently making slime and adding all the glitter, puffy balls, and charms. My daughter had an axolotl (spelling?) charms. Overall, if we lived here, my daughter would've wanted to have her bday here.

Had a little birthday party for my son here. It was great! The environment is pretty laid back and…read moreit's a safe place to let your kids run stand burn off some energy. Plus the price is right... we will definitely be back. I've noticed the recent reviews were pretty negative, I'm not sure why or what they expect from a trampoline park. But we were hap

My kid had fun but please do something about broken arcade games and machines that take your money…read more The motorcycle arcade game my kid was on completely went black-screened and started to do a system reboot mid-play. This machine did this three times while we were there and another child had the same experience while we were there. When I went to the front desk to inform the associate, she said they couldn't do anything about it. I suggested an out of order sign and this was shrugged off. I was also very disappointed to find out the tickets my son earned from the games he played he was unable to spend. We went to the front to ask to select a prize and were told their scanner for the game cards was broken. My son was extremely upset. To try to make him feel a little better I gave him two quarters so he could get a toy from one of those little gumball machines, and wouldn't you know it, that thing took his money too and no bouncy ball came out. Luckily, my child bounces back pretty easily and still managed to have a good time on the trampolines and obstacle course apparatus. I do think management should look into how they can offer refunds or give credits back when games don't work. The prizes earned need to be available the same day. It is ridiculous that I was told I could come back tomorrow when their scanner supposedly would be working. Not doing that. Here's hoping next visit will be better.

I attended a 1 year old party!! This is a hidden Jewel! The inside is kid friendly and staff was…read morepleasant and professional.

Huge shout to Bri(Bree, Bre, sorry girl if I spelt it wrong). Let me begin by saying how phenomenal…read moreof a human being she is. So humble! I brought my mini me here to have a play date with her cousin. Ended up having pizza, got my hair done numerous times in the Barbershop area and even built a prestige house before leaving. I'm talking about we had the construction zone on lock! You hear me!!!! Lol! One of the best things there is there Lactaction Room for nursing moms. Talk about exquisite! It was set up by a mother for sure. I took my daughter in there to use the changing table provided and actually had a minute to truly decompress. There are snacks laid out for the mothers who need a little nourishment to nurse. Superb Coffee flavors. I tried a caramel macchiato as well as the blueberry lemon and again, made with pure love. Super creamy and flavorful. Cant wait until my next visit!

This location is no longer in the mall since it has closed down. It's at the shopping center next…read moredoor between the bingo hall and the Dollar General. Doesn't have a sign either so it's hard to tell which space it is. Small space that only can fit 2-3 small toddler bounce houses. Need a good sweep before the kids run around. I was pulling a lot of hair out of the kids mouth and hands. Could be great like it once was.

Went here after several moms recommended it. Said it opened at 10am. Was there at 10:45 and it…read morestill wasn't open. I don't know how much they charge but I wouldn't pay more than $2 to play there. Didn't look like much but some old toys from someone's garage. Very confused why anyone recommended this place. I know there's not much to do in Norfolk but I'd rather go to library or play in a park in 30 degree weather than go back there. The location is so sketchy. Don't go!!