Do not trust them to take any of your event photos. They missed capturing the handshake of my daughter's high school graduation (!!). Due to their limited operating hours, it took me 2 days to get anyone to pay attention and then I had to provide evidence that they missed it (what she was wearing and my own video from behind). Upon recognizing that they missed it, they came back with a "this is a common mistake" excuse. There was no sincerity in her tone or explanation. When I objected with the rationale that this is not a common mistake as schools would not employ them, then the manager put me on hold, came back several minutes later with a softer and kinder apology that seemed scripted (AI?) That sudden turn in her tone did not make sense to me. I asked to speak to or get a call back from the owner and then she got angry and her original tone/lack of concern came out. I will be reaching out to their staff again because as a family owned studio, I expected better. I will be informing the school as well. read more

My kid just did the senior photo shoot there. We had Victoria as our photographer. She was very patient and efficient at the same time. She was able to work out how to catch my kid's facial expression better than any others student photo photographers in the past. Highly recommended. read more

I don't have any real complaints about how the photos were taken--the process seemed organized and ran efficiently that night. However, the final results are only average, and the pricing is extremely high. We're not interested in their add-on products; a simple digital download option would be much more reasonable. read more

One more star for my son because his picture is decent. However the nickel and diming! It's all digital - should not cost that much!! Ridiculous. Then the shipping...$11+ for shipping, $3+ for handling?? $15 on top of tax. Wish this wasn't a requirement for yearbook. So glad my kids are done taking school pictures! read more

My son had a 5:20 pm appointment, and although the studio is difficult to find and the area has heavy traffic, we left an hour early to make sure we arrived on time. Unfortunately, as soon as I walked in, I was met with hostility and rudeness from the person at the front counter. She refused to speak to me until "the student" was present, even though my son was just outside grabbing his props. When my son walked in, her tone and attitude were just as disrespectful toward him. He was so uncomfortable he couldn't even answer her, and I had to intervene. At that point, I requested to be helped by someone else because I did not want to continue dealing with her. She then threw my paperwork at her coworker and proceeded to use the same rude tone while answering the phone. We were eventually checked in, and while walking to the dressing room, another employee stopped us to apologize and even offered to reschedule the session with the props, as it seemed there was confusion. I explained what had happened, but it appeared that this behavior was not unusual to them. Based on our experience, I will NOT be recommending this place to anyone. No customer should be treated with such disrespect. This employee's behavior was unacceptable, and it needs to be addressed. read more

Boy is this place hard to find. You don't even see any signage from the street. Thank goodness for Google Maps, otherwise I would have been driving back and forth on this road wondering where this studio was located. We came here to take photos for my daughter's senior photos. This is the studio the school decided to partner with. You check in at the front desk and get charged a session/sitting fee. I can't recall if they informed us about the fee before arrival. The fee was $38.24. We wait for a bit and are then called into a room where you can do a last minute check of your appearance, fix your hair, makeup, etc. Then you're called into another room where the your photos are taken. Several poses are taken. The process is professional, yet a bit impersonal. They send you email notifying you when the photos are ready for viewing. You go to their website to choose the pose for the school yearbook, and also have the opportunity to order photos. Boy are they expensive! Front desk : https://www.yelp.com/user_local_photos?select=5HaIyRrzze1Cl_0pqOding&userid=isQotFiKU_S_TI4Qt4MtMQ Tripod: https://www.yelp.com/user_local_photos?select=PuHQyTTZBfvBXgjFXqcBtw&userid=isQotFiKU_S_TI4Qt4MtMQ read more

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Supposedly this company took graduation ceremony pictures of students receiving their diplomas which was advertised to parents on the tickets received from the school. I excitedly went to go look to order and their site is STILL down and they aren't taking orders. I had already tried to order announcements and couldn't. This is the worst possible time of the year to have website maintenance. The website says it would be back up end of May and it's now 2 week in June. I can't believe this. Already had issues with the actual senior photos taken as well. Also their shirts they use for the senior photograph are really gross and dirty. They really need to wash them daily. Wish I went somewhere else and not where the school sent me. read more

We had a wonderful experience! The staff was professional, kind, on time, and very organized. We got all her photos (senior) in a reasonable amount of time and it was just a great experience. read more

I called to ask how to purchase the pictures and the person name Cindy was extremely rude and short temper. She raised her voice when I explained that I couldn't find where to purchase the picture online. I was shocked by her altitude and short temper. It was completely unprofessional. It is not as if they are providing anything free. The behavior was unacceptable. I will never come back. read more

A complete ordering and system shutdown before graduation from a company that specializes in senior portraits is HORRIBLE planning. There's no way to get photos, deadline was the 15th that got missed. read more

So lots of COVID changes and one we never thought about is school pictures. This is one of those automatic things you get finished in the first week of school but these days its a bit more complicated. As such we took a trip to Los Gatos to get his Senior pictures taken. The studios are in an industrial park so there is plenty of parking. The staff was friendly and polite and the checkin quick and efficient. The photographer was also polite, patient, and efficient. All staff observed COVID precautions. Not much more you can ask for. read more

Now & Forever Studios - Session Photography Near Me - Los Gatos, California

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My kid's dance studio uses this photo studio for their yearly photoshoot. There are a lot of kids, classes and a couple of studio locations and it's managed as organized and efficient as possible. The associates who work there are friendly and guides us through a super busy day. During this yearly photoshoot, it may seem chaotic so please arrive early to make sure your kiddo is ready to go as they are usually on schedule and gets groups ready. Also, parking tends to be scarce so give yourself plenty of time. read more

Now & Forever Studios - getting directed to pose - WVDC photoshoot - Session Photography Near Me - Los Gatos, California

Was disappointed that our photographer couldn't find a way to get the shadow off my daughters face. He didn't give her the right size drape and then didn't tell us how it was supposed to look. I saw the other student's pictures after the shoot and noticed my daughter's drape was not draped correctly. He also did not know how to correct her smile. I had to to tell my daughter to fix her smile and told the photographer to retake the photos. I think I need to ask for a retake. I wasn't happy with the results. read more

We signed up for photos and paid for what I thought were the cost of the photos ($175). When we arrived I found out I had paid for just a sitting fee. The photographers were nice but once we received the photos online, the quality of the posing in some were not the greatest, clothes were not straight and then you are shown the pricing. WOW!! It was beyond expensive, totally a bummer because had I know it was just a sitting fee I would have done the bare minimum and went to a private photographer. Just to order a few poses with minimal quantities will cost close to $600 read more

Took my son here for his senior pictures in August 2024 - great experience! It was easy to make an appointment, they ran on time and everyone treated us beautifully. The staff is friendly, knowledgeable and fun - both in person and via phone. Thank you and see you again in a couple years with our next kiddo. read more

Today I went in for an appointment an hour before close (5), on the website it says they close at 6. I called to let them know I was running late and they assured me that they closed at 6. When i got there they were rushing me the entire time, saying that they closed at 5. They also whispered to each other, very rude read more

Horrible experience from beginning to end. Personnel on the phone are very short with you and lack quality customer service. Perhaps because they know the high school student and parents have no other option but to use the vendor the school has chosen. We never were even given the option to have the photo shoot taken at the school. Had to go out or our way and drive to the studio for pictures. Good luck with the staff giving you appointment options or working with you. They redirect you to the website and whatever is available online, is what you get. Also, they send you an email to choose your yearbook photo once you've completed your photo shoot. However, the email is vague in steps on how to choose your photo. Also, their website is not mobile phone friendly. Once you choose your picture online, there is no way of confirming your choice unless you call the studio and speak with someone who is not interested in listening to your concern. But please be persistent and confirm your choice of image chosen. read more

Now & Forever Studios - Vague instructions. No picture in email. Which photo are they referencing in their instructions? How do you confirm photo was selected? - Session Photography Near Me - Los Gatos, California

Horrible service! When I went into the photo studio, no one told me that I had to manually crop my photos online before ordering them. This is the first and last time I will ever use their service. I have never in my entire life ever had to crop a photo before ordering it. What are we paying the photo studio for then? I noticed my daughter's graduation photo was cropped improperly and they wouldn't do a courtesy fix it after realizing the expensive package I paid for was to waste. Do not order from them and go find yourself a more professional studio! read more

Buyer Beware! We used the link provided by the school to sign up for photos and paid extra to have the Vasona shots. NOWHERE anywhere did it say that we were only paying for a sitting fee. In fact, I asked the photographer how many of the photos we got and he said "all of them". Turns out it was an extra $600 for all of them! Now I have a heartbroken teenager who liked the photos... but that's a total of $750 for 40 pictures! If I could go back I would have used a private photographer instead. Learn from my lesson read more

You've got to be kidding me. They give you 24 hours for free shipping forcing you to buy or pay extra fees. 2 Poses DIGITAL for $325. One picture he was holding a sign and his jacket is open. He told me the front didn't have buttons so he had to hold it together in the other pictures. They just throw the kids in front of a camera without helping the pose to make the pictures nicer. Horrible and they should not be in business. He was in and out in 15 mins. read more

Hated both of my sons' senior pictures. Lousy poses and backgrounds. My daughter's pictures never arrived. I emailed the office letting them know and the response was "tracking says you received it" - did you? I replied no. Had I received the pictures I wouldn't be writing them. Their response - tracking notes it was delivered. It took one more E-mail - now three total for customer service rep to respond they would send again. Meanwhile, I get Spam emails daily, weekly asking me to purchases my daughters pictures for "this sale price, only for today,,,,,," Still haven't received the "reprint". It's been 2 weeks since she said she issued my "complimentary reprint.". I should have gone with my first instinct and not ordered them in the first place. read more

Really great experience for my first time Jackie was really helpful and really nice and Trini was really helpful also thank you guys

I recently went in to take my senior portraits and my photographer, Wisdom, was beyond respectful, professional, and personable. It was my retake appointment and I was nervous I wouldn't like the pictures again but he made sure I was happy with them and let me see the mirror like 50 times to make sure my hair was exactly where I wanted lol. I'm very picky about my pictures and he was so unbelievably patient he made the whole experience so lovely we were laughing and joking around the entire time and the pictures came out beautifully. Thank you Wisdom!!!! read more

We booked my daughter's senior portraits here per the school's direction and I paid extra for an outdoor shoot. The outdoor photographer asked if she had any ideas for poses and we didn't. We didn't know we should come with poses or ideas. Once that was over we headed back inside for her senior portraits with another photographer who posed her. When he was taking photos you could see them come up on the screen and at a glance they seemed fine we weren't up close and analyzing them. A few weeks later we got the link to review the photos. We were not pleased with any of the outdoor photos, they were awkward and the angles were not flattering some areas her dress was bunched up. I thought the photographer would have noticed and fixed it. I was there but i wasn't paying attention to them because I didn't want to distract my daughter. I did use the contact form online to let them know we didn't like the photos and didn't hear back from anyone. We weren't interested in a reshoot since my daughter had her make up professionally done but it would have been nice to hear from someone. Her senior portraits we so so. She didn't like any of them but I asked her to pick 2 photos for her graduation announcements. Having to pay shipping after spending a certain amount is ridiculous. But our items came quickly so there's the positive I guess. read more

I think they are incredibly overpriced. $99 for one retouched digital download and they don't even describe what it means to retouch it. Is it a human doing it and if so how much time do they spend? It's too bad they have this monopoly in the South Bay and are exploiting it with high prices. read more

Tara the manager returned my call and was courteous and helpful in trying to resolve the issue. Appreciate her effort to make the customer happy. read more

For event photography, I've now used these folks twice. Both times they've been very professional, AND very accommodating. When you are in a pinch because graduation day is a few weeks way, there is only so much a professional studio can do last minute. On occasion #1, we weren't completely satisfied with how the pictures came out, be they were quick to resolve the situation and offer options to make things right. At the end, everything worked out perfectly! On occasion #2, they were the only studio willing to take on a last minute project. Announcements were ready on time and they were flawless! Overall, there is really nothing I can complain about. I could potentially whine about its location being in the cuts, but I will save that for another review. read more

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My daughters (as well as probably every other parent who's kid attends every high school lined up/down Highway 85 or perhaps a majority of schools within the Santa Clara County) probably have been instructed to report to this studio for their senior portraits. If so, then they've probably monopolized the local market and are making a great deal of profit-margin in the process. Although their services, facilities, and photographer were nice to deal with at this location during the time of our sitting, my review today is going to be based on my online ordering experience and involving the company's exorbitant pricing which I feel as a consumer, really hits you with a low blow not only to your stomach but also in your wallet. Now and Forever Studios will nickel/dime you for every little side-option if you're trying to get that perfect photo. Although there are some items that the studio has no control of (see below), I still don't agree with all these image-options they charge you on the side. The studio should make every effort to provide you that near-perfect photo instead of charging the customer upfront to have these imperfections corrected in the first place. It's already 2020- Software has gotten better, faster, more efficient, which can instantly touch-up your photos with a few clicks here and there instead of employing someone to spend hours and hours meticulously trying to edit your photo to come out right just for you. Look at your cellphone- how difficult is it to make quick and simple edits to photographs and instantly post them on your favorite social media websites. Even a 10 year old can do this. Here are some of the extra charges listed on their online order page that were offered to me at the time (when selecting individual photos): Whiten Teeth- $19.99 Reduce Facial Shine- $19.99 (shine is not caused by the person's face) Minor Face Scar Removal- $19.99 (uncontrollable factor) Glass Glare Removal (Simple)- $27.99 (give the student the option to remove glasses. This isn't the 80s still- this style should no longer be in fashion) Tan Line Removal- $24.99 Yikes! If the lighting wasn't set properly during the time of the sitting, then by all means the studio should take responsibility for making these corrections on the photo rather than having the customer foot the bill to have these errors corrected. Also, word of advice for those who procrastinate like what I did: Apparently there is a window in which you need to make a purchase for your child's senior photos. If you happen to miss this window, the code for the link they provide you via email will no longer work and in order for you to retrieve these photos, you need to pay them $15 to have them "reactivate" the link. The photos in the new link are not named the same way as how they were listed on the order brochure. Seems to me they were manually selected at random. Again, it's 2020- how difficult is it to retrieve the copies of the photos and generate another access code? It's not like the photos were sent up to the mountains where someone has to use a special key and retrieve it in the same warehouse where they keep the lost covenant like that in the Indiana Jones movie. read more

staff is incredibly nice and friendly, super respectful! :) I believe the photographers name was trinity im not sure but she was a 10/10 made my experience 10x better and was just the best over all I appreciate her help through out everything and made sure not only I was happy but my family as well with the pictures that were taken! She was incredible!!!! read more

HIGHLY RECOMMEND HIRING A PRIVATE PHOTOGRAPHER and *NOT* using Now & Forever. It's just a big money-making machine without any personal care or investment whatsoever in making your or your kids' pictures special. The prices are outrageously high for non-personal, non in person service. In hindsight we SO wish we had used a private local photographer for our Senior's photos. Now & Frvr is SO SO very expensive considering what you get as a customer. And for example with our senior photo, they didn't even have/use the correct color grad robe - just brushed us off by saying "our robes are better quality" (huh? it's still the wrong color for the school!!) The online order process itself is very confusing (and once again, no personal or in-person ordering allowed!) and you have to "Agree" to their disclaimer that Now & Forever is NOT responsible for mistakes!! (So they'll TAKE the photos, but won't take RESPONSIBILITY for the photos!) They don't even let you come to the studio to review photos with a real person, or ask questions, or provide any customer service (except answering brief questions on the phone only). ALSO - the customer has to EDIT THEIR OWN PHOTOS during the online ordering!!! Including cropping, editing the photo, etc. For paying literally HUNDREDS of dollars for Senior photos - this is ridiculous that the studio doesn't do cropping, editing, provide any in person customer service, or offer any assistance whatsoever. What a racket!! The Senior photo session was like an assembly line - and rushed. Back to back to back appointments and very little time allowed. It felt VERY robotic and impersonal. And, this studio doesn't even process their own photos locally! They get them from back east (so when ordering extras, we had to wait for extra shipping time). Again, a local photographer typically does their own processing and can provide better service. You will get better photos for your money, and more personalized service with a private, local, photographer. We have SO much regret for forking over HUNDREDS of dollars to this company. read more

Terrible. Pretty sure my 12 year old takes better shots. The team photo is blurry, and overexposed you can't barely make out the faces. There is only 1 shot of these available and its terrible quality. The photographer told the team he's only taking 10 photos total.....well there is 51 team members!!! If your taking some group photos or individual- all 51 should be in them. The kids were all lined up to take an individual or group picture, and low and behold... he told the kids he's done at #10. No more. There are 0nly about 21 photos in complete portfolio of the team, with many, Many kids not in any 1 shot. Many photos that have the Same Kids in them, and 2 of just One girl- same photo shot. Uh, dude,.....you have plenty of kids to choose from and since your the pro, you should be arranging the kids in the photo to get most bang for your time and the buck. You should also get some interns or someone to help you with your digital exposures....or if you don't have he time to give it your all that day, you should reschedule the appointment when you can be available to give 100%. One girls head looks photoshopped on because its way bigger then her body. poorly enhanced. Thank God we can take our own photos with our phones at events because I think all the parents and siblings have taken better. read more

As an update - another employee was able to resolve the issue quickly since Joshua couldn't resolve it over the 6 weeks going back and forth. The quality of the photo was terrible and photoshopped where the bodies look distorted. read more

Beautiful large studios, organized efficient checking, accommodating, took multiple shots for senior school photos, smooth streamlined professional process, Thank You! read more

Had no choice but to come here. Easy to make an appointment online but the old lady at the front was rude and had an attitude. Worse customer service. read more

The photography staff (photographer and staff arranging the dress) were hurried, rude, and condescending. Efficient but rude service.

My daughter made a slight mistake when she ordered her graduation photos online. When I picked up her photos, that's when I found out the mistake she made. When I told Marlene my disappointment, she was able to suggest that I can exchange the photo sizes and poses. I was happy to hear that. Thank you Marlene for your professionalism and showing a good example of customer service. This is the second time I used the service of this studio and we are always satisfied with the services rendered. read more

I placed an online order for my son's baseball photos and missed the option to purchase the download at a reduced price. This is an offer for anyone who buys a portrait package. I called the studio to modify the order and they wouldn't do anything to help me. Basically said I need to go back online and purchase it at full price now. How hard is it to just place a separate order for the download and honor what their site says? Extremely lazy and terrible customer service. read more

Had my daughters (4yrs) dance photos taken here. The studio does not take the time to help her with poses or take the time to review photos after they are taken. She's not even doing the pose in one and her eyes are closed in the other! The level of quality is absolutely terrible. AVOID THIS PLACE AT ALL COST!! read more

Great studio! Employees were friendly and kept to the schedule. Wish we would've gotten the name of our photographers... they were both females and one had pink hair. They were so nice and accommodating. We brought our two dogs to be a part of my daughter's senior portraits. Both dogs were super squirrelly but both women were so kind and patient. The quality of their work looks great. I would highly recommend them! read more

Pictures taken were mediocre. Senior photos are unbelievably expensive. I have twins and had them take photos together in the hopes of making announcements with some of those photos but they put all the photos together in one of the boys galleries and wouldn't let me use them for both boys. When I asked if they could help, the person who replied via email was not helpful at all and kept saying that same thing which had nothing to do with what I had asked. I'm sorry our high school forced us to take senior photos here. read more