I absolutely love NUG. Great customer service and the smoke is always cool. Reasonable prices as well. I definitely recommend this club to anyone. read more

Top tier club always well stocked and a cool vibe. The inventory is enormous! Go take a look!

Delilah was very helpful and friendly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have a daughter with cancer that uses cod for pain. I was in line last night for about 10 minutes when the security guard came out and stated they weren't taking anymore. I questioned why would you let people stand in line like that if your not taking anymore people and he points to the door and says "It's right on the door it's not my fault you can't read" I then asked for his name and he refused to give it me. after leaving I called the nug asked what company they use for security and was refused that information I then asked for a manager and she put the security guard on the phone who still refused to give his name and then proceeded to hang up on me this happened 2 times..These are kids with no respect whatsoever. I have a sick daughter and the people working there need to be fired. the people in line are paying customers who pay your wages and yet you feel the need tto be rude and disrespectful not even knowing my situation you don't see nurses coming out to the waiting room of the emergency room saying we're not seeing anybody else. This isn't someone in line looking for a cheap pre-roll to get high. This is medicine for my sick daughter.. I will be calling not only the owner but i will find out who the security guard was and he will have to answer for his actions. Unbelievable way to treat people. Without people like myself you have no job. . By far the WORST behavior I've ever experienced at a business before.. read more

F**k this place. Bought meds here for some while & used to come almost everyday. Unfortunately received horrible customer service today & they made a mistake on their behalf & gave no f**k about fixing it & brushed me off. Sucks cuz some of staff is really cool. Bad business. Won't be coming here anymore sadly. read more

Customer service is wack , never coming back. Ghetto attitude what's not even necessary.

Their security is worried about dumb shit. I parked in reverse in the parking lot and this overpaid door greeter came up to my window to tell me I needed to park the correct way. I asked why? I've been coming here since they open, spend hundreds of dollars here a month and this was the first time I've heard of this rule. He ignored my question and just repeated "you need to park the correct way" I saw someone backing into a spot right across from me, so I said "okay are you going to tell them that too?" To which he responded "it's just this side". I took my business to 7 Stars. NUG lost a loyal ass customer I know plenty of the bud tenders on a first name basis, this WAS my favorite dispensary in the bay until this encounter. read more

I honestly like the store and the products but they need to update their system. For the month of july ALL nug vape cartridges are $40. So for the first 2 weeks of july I order online and the correct price is reflected when I show up.l. Towards the middle of july I notice the products went back to original price $51. When I mention it to the bud tender she gets a manager and they correct the mistake no biggie. I was thinking this was a 1 time thing and they'd correct the menu to reflect the promotional price. Nope I order again online and when I show up a manager has to correct the price. Now I don't mind a mistake or 2 but its obvious you guys have been charging customers the original price instead of the promotional price. I mentioned to staff they should change it to reflect the right prices in order to avoid conflict but they refused. I went yesterday 7/31 to get 1 more cartridge before the promotion ended and had a horrible experience. As I was explaining to the bud tender the situation he goes to get a manager to confirm the info I'm telling him. No biggie this has become part of my july routine. As I'm explaining to the manager the story he has the most blank uninterested look in his eyes. As if he isnt listening or paying attention. After I finish explaining he continues to have this blank stare. I do have a mask on so I assume he didnt hear me by his lack of a response so I proceed to repeat myself. Same tone of voice. Very non-confrontational. He then says I don't appreciate your attitude and pulls me over to the side. I explain to him I'm not being rude and there's no attitude. I really like this club's product but I don't like the vibe/energy I received from management. On top of that yesterday the management didnt fully apply the discount to my product smh. I've already been meaning to take a break. Thanks for the push nug management. Not saying I won't be back but it'll for sure by a while.. from a customer who literally stopped by 4-5x a week faithfully. read more

Best place to go to if you ever wanna get beat up by their hostile security guards. The staff are liars saying I can still buy something as long as I come before 10PM and I got there at 9:55PM and I can't even go inside so all that driving just to get thrown out of my own car by their security guards, honestly I find it pretty funny. See for yourself: https://youtu.be/4AnqhHoAO-E read more

Everytime I walk into NUG El Cerrito the whole staff even security guards are so welcoming! Love it ! My favorite spot to go to ALWAYS. The bud tenders are so helpful and always recommending products and giving their honest review! Everytime I walk out I'm always left with satisfied :) thank you guys for always being so attentive and super nice! read more

The chubby girl with the black & blonde hair was super rude when helping me, she was making it a hard & unpleasant experience. it was my first time at the location & she don't make me feel welcome to come back. read more

I usually have had no problems coming in here, i always come out satisfied and with what i want. And usually come with other people too to have them get something. However this last time I went, i bought two carts ( i usually only get one every visit) & i saved one for when i finished the first so I can save a trip. When the time came, i opened the box and there was absolutely NOTHING IN IT! Just lost a customer. read more

Love the prices. Not so great management. Twice I come in with coupons and they tell me I have to wait or use it next time cause manager is busy to punch in his "password". Would be great if management cared about the customer a little more. read more

Definitely don't go into close to closing had a very bad experience the other night , pre ordered a weekly deal , when got the store I asked to add a second item same as the one I pre ordered. The budtender carelessly charged me regular price for the second item and gave me 30% only in the pre ordered item when all item from that distributor wee discounted that day . Soo I was almost an extra 20$ and when I questioned the budtender gave a bogus answer & gave me a receipt that only reflected one item so for all I know the budtender could have pockets that money .. I then ask the manager about and he further more insults my intelligence by saying all kinds of bs telling me I got "hooked up " totally over looked my receipt and took it as far as ringing up a bogus Order and completely removing the days deal to make it look as if they were correct.. seems like they all get high on there lunches or breaks and when it times for closing they're all burnt out and rude to customers.. definitely the last time I'll spend money there . read more

I've visited this dispensary a few times and every single time the customer service is the worse! Never greeted past the check in counter. I usually order online and just stand in the line as budtenders walk past me without anyone acknowledging me. Never get asked to redeem any of my points or offered the deals. I've left without being given back my receipt and budtenders don't seem completely educated on the product. The security is more helpful and friendlier. Please take the time to re-educate your employees on good customer service especially since so much money is spent by your customers and help keep you in business. read more

Horrible customer service & a complicated shopping experience. The concept of the dispensary is unstructured & chaotic. 3 other people were helped before I was, even though I had been standing in line before all of them. The staff did not approach me to see if I had any questions or to ask if I was ready to order. Instead, it seemed like they were avoiding me/didn't want to assist me. I wasn't even given a bag to put my purchased items in. Forget this place & take your money to 7 Stars Holistic Healing Center in Richmond. read more

These ppl or so un professional and must be high because twice I've ask for one thing just to get home and find out it's not what I asked for SAME PACKAGE so I can understand how you could mistake the 2. But once it's sold its on the buyer they refused well Adrian the manager at the time told me all he could do was talk to the sales person. First manager told me as long as I returned it the same day. BAD BUSINESS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

NUG El Cerrito is an excellent go to place for all of your cannabis needs. The staff is professional and the management is the best business. read more

I cannot support a company that does not comfort their guests. I was being rushed out the door, and given attitude because I was "taking too long" to choose my choice of product. I've been a regular costumer for the last couple of months, always spending over $200 on cannabis products. Even though the cannabis isn't great at this location, nor does it change, I would still go to support my local shop by being a regular costumer. I will no longer be shopping here because of the treatment I received. My advise drive the extra miles to the next shop. read more

The dispensary itself was cool. My experience with Osiris (I think that's how you spell her name) was horrible. Absolutely terrible. Had some questions but she didn't make me feel welcome to ask and was not helpful at all. I felt rushed and she was extremely rude throughout my entire experience. I couldn't believe how bad it was... I really like the spot. Not sure if I'll be back because the vibe was negative and rude. Everyone else seemed friendly tho! read more

i Went in to get a cartridge, the budtender with tats on his hands was simply: incompetent, inadequate, and just didn't want to help Or work. Its hard to imagine how he passed the interview to get hired with such obvious poor work ethic... read more

the big overweight white guy (I think his name is Michael) overcharges, has tried to leave discounts off my order multiple times and gave me nonsense excuses like "oh you ordered it online that's why" even though I order online every time. only leaving this review because i saw another review complaining about the guy which confirms my suspicion that he's doing it on purpose. either very scummy or completely incompetent, either way bad news. read more

got a pod and the next day i hit it and noticed a bunch of the wax came out so i went back the same day and the big manager with a pony tail had terrible customer service. he saw that it wasn't full (obviously bc it leaked) and basically told me off, what a waste of $60! hopefully they hire someone else who can actually listen to the customer. read more

ignored by workers chatting and joking with each other. i finally went to the counter to ask for help and was told they had other customers. nobody was being served. Go anywhere else. i may give them one more chance since previously was better, but this experience--i eventually walked out without purchasing anything (and i came with a list). read more

Super friendly staff and I was in and out today. Adrian was hella dope and had me laughing from the moment. Walked in. Showed me some top shelf product for a great price. Will definitely be back! read more

Katie was my bud tender and she was down right amazing! Best customer service every time I step through the door and they always have great deals. Don't waste you're time anywhere else! read more

Shopping at Nug El Cerrito was easy. I ordered online and a couple hours later picked up the order. I enjoy the cartridges I bought. Overall, the staff are friendly and experience was enjoyable. However, I'd shop here more if they carried my favorite brand, Brite Labs vape pods. read more

This review is in response to several yelperes getting mad at security for backing their cars into the parking lot spaces. There is a reason why they don't want you backing ur car in -- since the business doors and windows are adjacent to the parking spots if you back in your car the smell from the exhaust seeps into the business and the whole place inside smells like diesel or gas emissions. It's worse on hot days or those certain individuals who still have old classic cars that have no emissions control review their cars when they start them. As respect to the workers inside if everyone kept backing in it would pose discomfort for everyone inside every few seconds the smell of gasoline would come. Prolonged exposure can cause cancers or other health effects. As a customer I agree with this rule and anyone complaining should try to better understand why. Keep ur tailpipe facing the street peasant read more

I live in Richmond right by hilltop. It's either green remedy or NUG for me. Quality services, quality products, very professional unlike most places in Richmond. read more