When they first opened everything was great now this place has turned out pretty ghetto and unfortunately unorganized! I don't understand if you order online why do you still have to wait in a long line , the nug in San Leandro CA have a whole vip area if you order online there's no wait ! I'm going to start taking my business else where with fast and great customer service cause this nug location is not it but the security guard are dope asf always good Energy read more

I thought the place was cool until they started selling bogus weed. What I asked and paid for is not what was in the package when I opened it. read more

The representative and security are rude, they kept denying me from speaking to a manager. As a loyal customer who's been going for over a year it highly discouraging and makes me not want to go to this location. read more

NUG is a vibe, chill staff I remember Larry because he's so chill. Sometime the lines are long.The prices are overall the best in the bay. Nice selections! read more

Had a really bad experience this time . Bad customer service. She charged me twice and didn't even gave me receipt when asked. When I went for refund made me wait for 1 hour and asked me come again to get my own money. Very upset about it. I think her name was Fresh. read more

They have a poor attitude problem and act like they don't know crap about their products. Got an attitude over a bag and a receipt! It's kind of sad. The best ppl work in this line of work and it's sad to see that they don't care and don't want people to have a good experience read more

My go to since I found out about it! Great deals and great quality! Haven't been disappointed just yet.

Security guard needs a raise, maybe it'll change his attitude. Ain't nothing but a door greeter making up rules LoLz. Update: Almost forgot to add, first time here I used my debit card which is fine but the next day I had fraudulent activities on my card, bank notified me right away. I thought about when the last time I used my debit card which I couldn't recall cause I only use credit for rewards. But then I thought, I used it for some drugs! Not saying NUG did fraudulent shit with my card, but isn't that odd?? Only debit/cash is allowed, no credit. They need to update their address to Richmond, CA it ain't El Cerrito that's for sure! read more

I usually have had no problems coming in here, i always come out satisfied and with what i want. And usually come with other people too to have them get something. However this last time I went, i bought two carts ( i usually only get one every visit) & i saved one for when i finished the first so I can save a trip. When the time came, i opened the box and there was absolutely NOTHING IN IT! Just lost a customer. read more

Three stars is "ok" and that's okay. I shop the EC store a lot for it's convenience. The staff is friendly and helpful enough, usually. They always have some good to great deals and they alway seem to also have some ridiculously high priced, over-packaged nonsense as well. Take your pick. My main issue with this store is consistency of products. Several times I have found a product (temple ball hash, a 14-pack of pre-rolls, certain edibles, etc.) that I really like but when I look for it on a subsequent visit, it's no longer stocked. Very disappointing. Not sure why this happens. It keeps me from adding that 4th or 5th star. That said, their own brand is always available and well priced. Maybe a 4th star for that? read more

I went to shop for coldfire products. The employees that helped me didn't grab the correct flavor so when I left, not even 10 seconds I realized she didn't give me the right cartridge . Not sure what the policies are for giving out the wrong product but that's what happened . They refused to exchange for the right flavor and I had to spend more $$ to get the flavor I wanted . Don't come shopping hear and if you do bring a megaphone so the employees can hear what exactly it is that you want . Terrible experience will be telling everyone I know and other Budtenders not to shop at this location . I didn't get a receipt either for my purchase until I asked for it which is unprofessional on their end . They don't treat you with respect period!!! read more

It was my first time at a dispensary so I was unsure of how it works. I asked the guy who was helping me for strictly sativa bud, this man brings me out two bud strains and a cart. I politely said oh no I don't do carts only flower. Should've been the first indication that he wasn't fully present (man was high as a kite). He said these two are sativa strains. I asked to see it but he said I'm not allowed to touch (which I guess is fair) but would not show me the back. After purchasing them and looking at the back it literally says that is an indica dominated hybrid strain. Couldn't even return it since I'm already out of the store and they wouldn't refund me or exchange. Very irritated I spent x amount of dollars on the wrong strains especially asking for ONLY sativa. Not coming back but wanna let people know how shiesty they are here. Go to coco farms out in Antioch if you can. read more

NEVER come here. This place has the WORST customer service!!!!! They make you feel intimidated coming in. They don't help you when you ask questions. I've tried countless times giving this place a chance and every single time they disappoint. The man literally told me he didn't care enough to help. It's sad to have a cool spot with so much potential be so TRASH. They treat you horrible and are lazy to help in any matter. Go any where else but here. read more

I was just in here a few minutes ago. I specifically asked for a SATIVA strain of flower. They give me hybrid. I didn't open the package at all and returned it within 3 minutes and they tell me I cannot exchange it. Every single time I come to this dispensary there is a problem with what I'm trying to get, and their customer service is horrible. Done with this place. read more

i've come here many times, and most of the time it is smooth. but sometimes the staff have attitude issues. i'm not the type to complain about this to them but it's happened on at least three to four DIFFERENT staff that seem to be plain RUDE. i have had a couple of staff that were very kind to me on the other hand. i guess it depends on the time & day i come :/ read more

OMG, FINALLY! A walk in dispensary in El Cerrito. Super clean, great prices, their staff is awesome and selection incredible. I'm especially excited they carry my favorite flowers from @CoastalSun. read more

They were nice enough, but pretty incompetent. Machine down? Fine I ain't picky. But they got me walking between these registers and the girl doesn't lookup from her phone while I'm asking for help. They tell me the machine is back on. Sweet. Nope turns out it's still off. Why did I have to talk to 4 different people and wait around to figure out they don't have their shit together? I absolutely could have brought cash but it said cards were fine. First time here, last time too. Sticking with 7 star holistic up the way. Disappointed. read more

The negative reviews here have to be fake because this club has the nicest staff and the most chill security guards. The prices are amazing! 15$ 8ths of actually good good. Need I say more? Ask them to show u the good for the low it's a whole table of it! read more

What a difference a day makes. Last time here all smooth and gave a quality review. This visit? Same friendly staff and warm welcome. That said.... I Pre ordered and did not receive a confirmation. Called after a few hours and staff said "we are packaging your order now." Waited another hour went in for pick up. Order not ready. Katherine ran around the store trying to fill my order. Half my order was out of stock. WTF? Lastly, when your staff pack an order concentrates must be placed top side up. Nobody wants to have to scrape product off the lid and threads of the container. Simple shit matters. read more

First time I came here I had a great experience. Pretty cool that there was a new spot close to home. Unfortunately on my second time I purchased an Oz online that looked decent, picked it up then when I got in my car I opened it to take a look/smell and it was way below average nothing like what was advertised as you can tell from the pics. It was just bad and I know $170 for an Oz is not top of the line but I've gotten better and not all dried up it was straight bammer just horrible. 27% thc? Really? So after literally a minute I walked back in and complained. They told me I couldn't return it or get any type off credit and all they can do is give me 15% off my next purchase? Really? They gave me a free cartridge for a pen I don't even have.This place played me for $170 bucks and wouldn't make it right. They didn't bother to look at the online pic I showed them or the buds. For those reason I will NEVER go back here because no club has ever played me in such a messed up way like THE NUG EL CERRITO read more

See all

I have been a customer of Nug since their grand opening and have had nothing but a great experience. Today, not so much. After spending a great deal of money for some edibles and a pre-roll, after arriving home I discovered that one of the items I had purchased and PAID FOR was not included in my bag. I immediately contacted the store and after being placed on hold, was told that I had NOT purchased the edibles in question. I informed the individual that I was speaking to that I most certainly had purchased the item and it was listed on my receipt. After going back and forth with this person and after being told that I should have returned to the store immediately, I realized that they were not interested in correcting their mistake. They just lost a customer and will not recommend them to friends in the future. read more

Cool. Give low rating because the long line all the time. Almost a hour wait every time after 5pm.

I am not certain if I am comfortable there or not; I sense they have help that is not well informed and will wait a couple of more months before returning to see if the help is more knowledgeable; but it is a very clean place and well situated. I bought a couple of things and am not certain they are really good items read more

Pretty good product. Absolutely Horrible customer service. Like they only hire you if you hate your life and the world type of service. Would never recommend even to an enemy. read more

Weedmaps has been very informative on the deals @ the clubs near me. Ive been to both Nug clubs (Oakland & El Cerrito stores) & my experience with both has been satisfactory. The staff knows their products. I have recommended these clubs to people when asked. read more

Just recently went in .... I understand rush hour but the service is horrible, I got helped by a tall employee with locs , worst customer service , had a bad attitude and also rushed me out , not listening to the full order , I highly recommend 7 star holistic more organized and friendly staff read more

Nice location, great hours. Beyond great inventory at the same time not over whelming. Everyone there is amazing Delilah helped me out she's great. read more

Great deals, They also have some pretty bud tenders (that's a plus) The manager, the big Samoan looking guy does not care at all. Or maybe I just caught him on bad days. Security is okay. I like this place because they don't try to upsell you. You want a $70 eighth you get one you want a $15 eighth you get one! read more

Why are folks leaving 3 stars? The people at Nig are super friendly, their prices are super competitive, and the product is 5. 6 stars in my opinion! read more

Great place to get great deal. They have great collection of flowers from top growers. Love this place.

This a great dispensary all staff friendly helpful i love this place i always get pretty good deals

i used to be a regular customer a long time ago before the stiiizy not even 5 minutes down the street opened up but i went back a couple days ago and the service in there is so bad the guy told me that their card machines weren't working and made me use the atm when in the passed they just had me move to another register, AND the dude next to me was literally paying with card, his lazy ass just didn't want to move a couple feet, they act like they've been working in the heat all day, just put the weed in the bag bro. read more

Got good weed for good price clean nice place nice parking spot nice staff a lot different weed

Employees are always professional and the hours are awesome. Great product prices and employees are super friendly and don't leave you waiting. Thaks read more

Quick easy and friendly staff & security not to mention hottest prices in town can't beat the price anywhere def recommend to anyone getting any type of 420 items this is the stop read more

One of the best selections and fairest-priced product lineup. Most of the people that work there are coolio. I highly recommend for experienced peeps seeking top shelf and those on a budget =) read more

Friendly, knowledgeable and clean! Nice to have a new store closer to where I live! Thanks NUG!! And...10% off first time buyer and a gift

NUG El Cerrito is a great place for your Medical/Recreational needs. I just saw this place while driving down San Pablo Ave. I didn't know how bad the east bay needed a place dispensary like this! I could tell once they are done setting up at 100% capacity they will do marvelous at aiding my community. The prices are average for a cannabis dispensary but customer service is supreme! They were all eager to help me with my needs and made sure I had a great time, which I did! Nilesh helped me through out my purchase and was very knowledgeable about all products. Even the security were good people! Only thing they have to do know is implement more deals and create a system where they can notify us about said deals via phone number. I am excited to see how NUG can become a staple in our community ! :) read more

Place is off the hook. Friendly staff and prices are reasonable. Would recommend!!!!!

That white dude at the front was extremely rude, he walk around not helping the long line, and try to piss people off, he treating the customers like a criminals read more