I had a very poor experience with Nuvia and I received quotes from 3 different water filtration companies. A man named James Ramert told me he was the manager. I could tell he didn't want to be there and give me a presentation. He said other people were supposed to be working but they called off because of the rain. I could tell that he loves his family very much because he was talking about his wife the entire time (my contractor was there working in the house and he can confirm). James gave me the bare minimum about the water filter and was not transparent about the financing. He kept telling me that signing the papers did not mean that I was locked in and it was not a commitment... I learned that he was very wrong after speaking to the other two water companies. I called James to cancel the filtration installation system but he did not inform his technicians. Due to James' lack of empathy for me, I had a credit check on my record, a finance account that was almost opened and a lot of stress trying to cancel the installation and paperwork. I had to talk to three different departments and people in the company just to get it canceled and only 2 of the 4 people I spoke to seemed to even care. I tried calling James Ramert 3 more times to help resolve the issue but he never picked up the phone again or called me back. I'm sure the water filtration is a great product but if you want to be treated like a decent human being, I recommend picking another company. read more

Edger was awesome. Represents the company very well If you need a technician. Please call him read more

We just got this water filtration/softener system and like it so far. We are a new build and hard water was an issue. This is makes a huge difference. Our rep Matt was knowledgeable, and answered all our questions and tested the water after install. Highly recommend. read more

Since moving, I've received at least 4 "postcards" claiming there is a parcel on hold that I need to pick up. Some even state "Final Notice" but the cards keep arriving. This was very stressful to my family since we just moved and are working to get our mail forwarded and have a lot of other concerns with utilities getting transferred, etc. These postcards are misleading and take advantage of people when they are vulnerable. The owner claims they are "reducing their carbon footprint" by sending a small "postcard" but this makes no sense. If they really wanted to reduce the amount of trash generated, why not send a single postcard instead of many? The owner also claims that they aren't pretending to be another company (or the USPS) but they don't indicate anywhere on the cards which company they are from, so they are engaging in deceptive marketing. I received postcards on these dates (actual images from USPS Informed Delivery attached): 9/23/2022 9/30/2022 10/14/2022 10/21/2022 So they are arriving pretty much exactly on a 7 day interval. I believe one was also sent on 10/7 but I don't have an image of it. I understand Yelp's policies where reviews can get flagged and removed for the customer not having a relationship with the business, but I believe I've received enough of these cards and spent enough time researching their origin and reviewing them that this review should remain live as a warning to others who may be deceived by these mailers. There's plenty of evidence of these deceptive practices and additional info on Snopes here: https://www.snopes.com/articles/400613/notice-parcel-hold/ Also, the Better Business Bureau (BBB) has many complaints about this on their website: https://www.bbb.org/us/ca/corona/profile/water-purification-equipment/nuvia-water-technologies-inc-1066-89073563/complaints read more

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4 years later things changed They don't answer the phone, all my contacts left the company, its hard to schedule an appointment but you do, then there is a big change they won't show up. Simply terrible Go with a local company with a physical location read more

I just bought a new house and received a notice In my mailbox of a "final notice" for a missed delivery and a parcel number with instructions to call to schedule pick up. I call and am told the representative is with a "water company", and since this is a new build, they need to come out to "make sure the water is up to city standards and drop off a care package containing a gift card". I set up an appointment for later that day, which started an hour long sales pitch that sounded like they were selling a time share or a used car. The rep that came out was nice and gracious, but this company is using disgusting and predatory business practices to get in your door. I would never buy, based solely on the lack of respect and lies this company puts out. Plus, no package or gift card to speak of. read more

Bill Pinillos did an excellent job in getting an older system going again! Throughly explained the system!

Me and my neighbor also received the fake parcel hold postcard. This is definitely unacceptable and unethical. This won't let people want to buy their service, please stop doing this negative marketing and consider some alternatives marketing strategies. read more

We had such a great experience with Nuvia! We highly recommend this company and the whole house water system! It was Especially great working with Hector F Ovalle . He was very professional , so kind and down to earth. He worked with us and made sure we were happy and all of our needs were met. He was fantastic to work with! Our water system was better than we could have imagined! We immediately tasted and felt the difference in our skin. I am so pleased to finally have clean water throughout our house for my entire family! Please ask for Hector Ovalle and he will take care of you and your family ! If you were on the edge of maybe or maybe not getting the water system THIS IS YOUR SIGN :) read more

I received a notice in a the mail that looked like it was from USPS saying I had a final notice for a parcel to pick up. I called to see what it was about, which it was not USPS but rather this scummy company trying to illicit business. I got the most condescending and rude "agent" possible. When I told him that I would not be interested in a water treatment, be told me to talk it over with my husband. I told him I can speak for the household and that we don't want anything. He continued to say that he will call back in a couple of day completely disregarding my wishes that he do not contact us. How about a new sales tactic? NEW HOME BUYERS BEWARE! You have nothing on hold at the post office... don't waste your time calling. read more

Nuvia Water Technologies - FAKE Notice - Water Purification Services Near Me - Corona, California

Marcellus came to my house to test the water. He is very professional, thorough, funny, and nice. Marcellus explained what each item was, quizzed me on my knowledge (I'm a closet nerd, so it was fun for me.), provided references online for me to read and review, and options for when I am ready to purchase. This experience was very eye opening. I know we have hard water in our area, but holy smokes!! And it makes sense because I started smelling chlorine in our water a few years ago and thought something changed. I would recommend everyone to schedule an appointment to learn of the quality of your water and how their products can improve everything from your health to your house appliances. Thank you Marcellus and I look forward to doing business with this company! read more

After rejecting your services the water specialist left with saying a very demeaning comment after seeking advice on If should or should not purchase your product. This equipment is incredibly overpriced! You can find other and better equipment and services for less than a fraction of the price! This is not a good representation of their brand read more

Like others have mentioned, Nuvia uses deceptive marketing practices. I got a mail that looked like an official mail from the United States Postal Office. The title said "NOTICE OF PARCEL ON HOLD" and said "FINAL NOTICE" so I thought it was something that urgently needed my attention. However, after calling the number and talking to the customer service representative, i realized this was not from the post office, but from Nuvia that is trying to sell water filters. There is no parcel that is on hold really. I asked if they have some type of relationship with the city; and they said no. They said they would give a $50 gift card if you allow them to test your water, but that is not something i was planning to do. I will not be going with Nuvia because wasting potential customer's time with deceptive mail is not something i like. read more

Predatory marketing. The postcard mailer made me think that the post office had a package on hold for me. Called in and realized that I was duped and did not schedule for them to come in to test our water. No reason to trust companies like this that are willing to scam to get peoples attention. read more

Nuvia Water Technologies - Predatory marketing mailer. - Water Purification Services Near Me - Corona, California

I really dislike their sales tactic. They send you a post card in the mail making it look like it's from the USPS and you have a parcel on hold and it even says Final Notice with a checkbox and other stuff to make it look urgent and legit from USPS. They dont even put the name of the company on the post card. Only a number to call. They really almost got me to call. After some researching, it leads up to this company. Very shady to do this. They should just be clear on what they are selling instead of tricking people. I dont know how you can defend that this isnt a trick to call in. Regardless of if their actual product they are selling is good or not, I already lost a lot of trust with their initial approach of trying to trick me just to call them. read more

Predatory marketing. Sent multiple post cards saying I had a parcel waiting and this was a final notice without any other info on the post card. This is totally unethical and unwelcome. read more

Nuvia Water Technologies - Unwelcome notices claiming final notice. - Water Purification Services Near Me - Corona, California

As many other reviewers pointed out, this is a shady business with suspect advertising practices. They sent me an official-looking post card with no company name that said I have a package on hold. When I called they just asked for the parcel # and got annoyed after I refused to give it. And they only told me their company name after I specifically asked for it. They said they have a "welcome package" for me, without even knowing who I was. Very misleading and unethical business practice. read more

Nuvia Water Technologies - Misleading sales tactics. Do not have company name and masquerading as USPS. - Water Purification Services Near Me - Corona, California

We are very satisfied with nuvia water technologies Inc and with Edward Ovalle as our water specialist. He came out and tested our water and answered all our questions in a very professional manner. Thanks to Edward, he is not just a sales person, he really wants to help people, we became aware of the importance of having clean water and Edward helped us make a decision. read more

BEWARE! As many reviewers mentioned I was also misled by an official looking failed parcel delivery notice at my new place (they've even tried to copy the USPS logo in the postage area!!). When I called the number on the notice they were unclear on what it is they're offering & kept saying my water needed to be tested! So I agreed to a meeting out of curiosity to see how deep this rabbit hole goes! As expected, sales person showed up with a giant briefcase full of test tubes & blah blah blah 30 min pitch on why my water is horrible & I should invest in a water filtration/purification system with Nuvia, because they are the best! He offered financing, but couldn't give me any information on financing terms, & insisted I first commit to buy, and then they will figure out the APR and other terms (lol). The marketing catalogues he gave me were extremely vague & did not describe the product st all. The sales person didn't even have a legitimate company card when I asked for his contact information! When he saw I wasn't biting he threw in a one year supply of soap for the household and a couple of restaurant.com gift cards LOL! Truth be told I was interested in installing a water filtration system, BUT I would never do business with a questionable company who uses unethical & false advertising tactics to begin with. I even left them a negative review on the better business bureau website. There are a lot of similar companies out there, do yourself a favor and skip this one! read more

Nuvia Water Technologies - USPS dupe parcel delivery failed notice - Water Purification Services Near Me - Corona, California

SCAM ALERT! POTENTIALLY DANGEROUS!!! This company initially contacts you through a fake "parcel" notice to newly purchased homes. No reputable company markets in this way. To make matters worse, the sales rep asked if I was a woman living alone before scheduling a time to have a rep visit my home. I've contacted APD to ensure they are there when the fraudulent rep arrives. read more

We bought our first place and received multiple postcards in the mail saying we have a package waiting to be picked up and to call the number on the card. We called and it was Nuvia offering a free consultation to test the water quality in our new home. Ryan, the sales rep, offered us a deal that included a $50 amazon gift card if we signed up that day, this was on Friday, 1/21/22. He gave a presentation where he put different types of water into different tubes (tap water vs. Brita water vs. bottle water) and added something to them that made the water turn different shades of yellow to show how much chlorine is in the water. Ultimately, he sold us on the reverse osmosis water system and we also added the alkaline filter. However, when the installer came the following Monday, 1/24/22, he said they ran out of the alkaline filters. We called Ryan and he said someone would be coming by to install the alkaline filter on Wednesday, 1/26/22, but no one came. We told Ryan and he apologized for the delay and since he hadn't sent us the amazon gift card yet, he offered to send us $75 instead of $50 to make up for the delay. We eventually received the alkaline filter, but it has been over a month and he STILL has not sent us the gift card that was promised in the contract. We have reminded him multiple times and he says "sorry about that I'll send it over" but never does. Seems like he promised us the gift card as a selling point to sweeten the deal, with no intention to deliver. This company definitely preys on new homeowners and uses a predatory marketing strategy by sending a postcard claiming a package needs to be picked up just so you'll call them. read more

Just had my (overdue) annual service on my reverse osmosis system. Edgar was extremely kind and helpful! He thoroughly explained what each of the filters do and which do/do not need to be replaced. Thank you Edgar! read more

I had my water system installed 5 years ago. The water was constantly running, and increased my water bill. I called Nuvia and they knew immediately that the valve wasn't working correctly and needed to be replaced. Then they charge you $120 for a house call to come fix a valve that is broken. Seems like robbery to me. They know that their valves don't last, and then charge the customer for having to come fix it $120. Definitely do not recommend using them read more

As emphasized in other reviews, we received three misleading advertisements in the mail from Nuvia (disguised as official notices) in order to get us to arrange for the representative to come out to our home for a sales pitch. This is entirely unethical to advertise in this manner and a major red flag for myself. The next red flag was the fact that the sales representative started discussing our water quality and then entirely forgot which city he was in and had to clarify where we were. Seems to me that you should not be discussing the supposed "poor" quality of water when you do not know where you are. The service they offer is entirely unaffordable for the average consumer and unnecessary. I inquired about whether or not the system filters out fluoride. I am a dental professional and know that fluoride is safe and beneficial in many ways as proven in evidence based research. The sales representative told me all fluoride was filtered out and that fluoride "is a hoax" and "the only thing it has been proven to do is lower IQ in children". He said all of these statements very seriously as fact and not opinion, which is terribly unfortunate misinformation. Not sure if that is what the company thinks or his own opinion, but again he stated it as fact during this pitch representing Nuvia. Overall, I felt that it was a scam. Of course, do your own research on water quality and read the reports in your city. Personally, I read the reports and will be continuing to drink the "superior" rated water from the tap as reported by the state in my own area. Hope this information helps people to think twice about Nuvia's claims and research! read more

David Ortiz is the best! He provided education and fast service and worked under the house!! Thank you!

I'm dinging them for predatory sales practices. They sent a misleading post card to my mail. The upside was the sales rep on the phone answered promptly and was helpful. However the mailing was very deceitful. read more

I regret buying a system from this company We had to move when our system was sold to us they didn't disclose nor does it say in the contract if we move it would cost almost $900 To Transfer the system and they system cost around $8000 dollars so out of $8000 sale they could not accommodate transfer of equipment poor customer service read more

We have their signature installation for whole house water purification and drinking water. Have it for almost one and half years now. Have no trouble with the system, works really well. They also gave us free supplies for soaps, detergents that work great with the soft water. Highly recommend getting them too. Contact Steve. He was great at explaining how their system works and all the benefits we get with it. He tested our water and showed his hard and bad it was. read more

I love my water softener from Nuvia. Already feel an improvement in my hair and skin. Technicians David and Cruz thank you for answering all my questions and making the process pleasant. You guys were awesome. 100% recommend. read more

Hector Fabio Ovalle was the Nuvia rep was very knowledgeable and informative. Super supportive throughout the consult and willing to answer any questions and offer options as well. He made himself available for all my questions and was quick to respond. He even called a week after install to check in. read more

Top notch customer service from Edgar. He knows the product and is really helpful when answering my questions.

I've just had the easiest and smoothest water softening system service ever! Sam Padilla was so helpful and kind. He kept everything neat and clean... Honestly, he left the areas in the house where he had to check the equipment in better shape than when he came in. I always freak out a little bit about the dirty shoes and toolboxes coming in and out of the house but this guy was top notch. read more

I recently chose Nuvia Water Technologies for installing a water softening system in my home, and I'm absolutely delighted with the decision. Customer Service: Cruz and David at Nuvia Water was outstanding from the start. Their professionalism, knowledge, and customer care were evident throughout the process. They answered all my queries with patience and provided detailed insights into their services and products. Installation Process: The installation was scheduled at a time that worked best for me. The technicians arrived punctually, conducted themselves professionally, and completed the installation with remarkable efficiency and tidiness. Cruz and David also provided a thorough run-through of the system's operation and maintenance. Product Quality: The impact of the Nuvia water system on my home's water quality was immediate and impressive. The water is noticeably softer, which has enhanced soap lathering and eliminated mineral buildup on fixtures. The difference is palpable in the softness of my skin and hair, and even my laundry feels softer. Overall Experience: My experience with Nuvia Water Technologies has been excellent. Their dedication to customer satisfaction is clear, and their expertise in the field is undeniable. I would highly recommend their services to anyone seeking to improve their home water quality. The professionalism and quality of the products offered by Nuvia are unparalleled in the water softening industry. A big thank you to Nuvia Water Technologies for their exceptional service and for significantly enhancing the quality of water in my home! read more

I recently chose Nuvia Water Technologies to install a water-softening system and it works fantastically in my home. It fits perfectly with my lifestyle and expectations. From customer service with Rickey Solorio to the installation; the process when super smooth and clear. Rickey took care of me by explaining all my questions in detail and providing me with the best deal. The value of the system is worth it since it comes with numerous benefits and life warranties. I am happy with the service and product. The installation was scheduled at a time that worked best for me. The technicians were helpful and professional and completed the installation with detail. He also explained the system and how it works for future reference. The impact of the Nuvia Water system on my home's water quality was detailed and impressive. I would highly recommend Nuvia Water Technologies since they are professionals in all aspects and care about their customers. If you need help with an honest and fast representative ask for Rickey Solorio. It is a 5 star all around. read more

Edgar Luna was the tech who came and did the annual service today and he was so great. He took time to explain everything and make sure I was educated on the important items with the system. Just a very nice person to work with and he did a great job. Thank you!! read more

Very knowledgeable. Clean install. Customer service was great. Ok with my barking dog too!

Dishonest marketing, Call said it was for water testing and a free gift certificate. I suspected some marketing but figured "hey if I don't want it then I've got water tested." Nope... apparently the guy that showed up expected me to listen to his 45minutes jargon as he explained how my municipal water was dangerous. I was as polite as I could as asked for a brochure but he wouldn't even let me read the brochure. On top of that his breath smelled so bad I had had it and asked him leave after about 20 mins. I then aired out my kitchen, luckily the damage was contained there. read more

If you buy this system good luck. I've been waiting over a month for them to fix my system 2 excuses why they couldn't come out and I've been waiting over 2 weeks for them to get the part in I've always had problems with this company so if buy their system be prepared to be disappointed read more

My husband and I recently had a softer water system installed, along with the water filtration system in the kitchen. It has been a couple weeks now and we do not regret it one bit. Our skin and hair has never felt softer and there are no longer water spots on our glasses. Gil Lara helped us out with finding the right size system for our home. There was no pressure and we were not talked into the top of the line model, our home is small and it would've been excessive. Gil also ordered the matching drinking water faucet to our current kitchen faucet, which is an antique bronze. Installation was done next day after the paperwork was completed. We did have to wait for the kitchen faucet, initial install was a brushed nickel, since our sink was special order. Replacing the faucet was very quick, less than 20 minutes once the new one arrived and the technician showed up. If we ever move in the future, we will definitely be getting another system from Nuvia. read more

Nuvia Water Technologies - Water softener system - Water Purification Services Near Me - Corona, California

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So we got this 'FINAL NOTICE' of a parcel on hold... I called and it's a water filtration company trying to trick you into purchasing their systems. That said 'parcel' is a $50 dining gift card that can only be received if one of their workers can infiltrate into your home and test your waters so that they can tell you that your dirty durty waters must be additionally filtered. I'd rather filter y'all out! I'd have been much more receptive to an actual advertisement in the mail but now I hate y'all Wasting my time with these phone calls. No thank you :-) I'll be drinking my contaminated water. :) Please put me on the 'do not call' list :::) Do not mail' list :::::) read more

Nuvia Water Technologies - Scam - Water Purification Services Near Me - Corona, California