Had a great experience with NWP Heating and Air Conditioning. They were incredibly responsive coming to our house a couple hours after I spoke with them. Cesar, the owner, even came himself to handle the matter. Cesar and his employee were both very knowledgeable and competent. They figured out the problem quickly, did a thorough assessment of the AC and furnace. They explained to me the issues, walking through the problem, and outlining the cost. Then they got to work quickly and resolve the issues. This is our third or fourth year having issues with this unit. If we would have gone to Cesar in the first place, I feel like we would have saved a lot of headache. read more

I just had my old furnace & ducts replaced. Cesar & Maria were very helpful in my decision making. Great quality work done by their team! I will definitely recommend them to my family & friends! read more

I made two appointments with NWP and they did not show up to either appointment. Not only did they not show up but the first time they did not call until well after the appointment window and the second time I had to call to ask if they were going to make it and they said no and offered to come the next day but the world does not work like that, my wife and I made time out of our work schedule to make sure someone would be home during the appointment window twice and they did not show up! TERRIBLE CUSTOMER SERVICE. read more

Desperate to have my AC repaired in this heat, I called NWP because they had great reviews on Yelp. I am so disappointed and feel totally taken advantage of. Our capacitor was toast. They replaced it and the "relay" to the tune of $600. After the repair was done, I found out the capacitor costs $40-$65. They charged me over $200 for that and $200 for the "relay", whatever that is. Then to top it off $200 for the 1/2 hour service call. Do not use this company unless you like to be ripped off! read more

NWP just finished replacing my AC Unit and Condensor Coil. A big job. I'm very happy with NWP's service and quality of work. The crew was knowledgable, accommodating, and left the work area perfectly clean. Its obvious they take great pride in their work. Thank you Cesar and team! read more

#1, When I needed an AC company, the name NWP Heating and Air Conditioning was given,....I found them to be VERY unprofessional. #2, While I was speaking to them, I could hear them speaking to someone else!!!!! and they never came back to me! How is that any way to run a business!!! Soo I called back and was told they cannot stay on the "phone" with me! WOW!!. #3, I will NEVER call them again as there are soo many other Heating and Air Conditioning companies available to choose from. #4, I would NOT recommend them to anyone!! Including my worst enemy!!! read more

What a pleasure. Jonathan arrived promptly and was courteous. He quickly diagnosed the problem with our main air conditioner and fixed it for a reasonable price. Then he checked our other unit which had stopped cooling. He found it just needed some more freon, and topped it off. He also found a loose fitting which explained the leak. This was welcome news, as another HVAC company had come out, looked at it, and insisted the whole unit needed to be replaced. I couldn't be a happier customer. Maybe just doing their job promptly for a reasonable price shouldn't deserve five stars but, based on other experiences I've had ... it does! read more

I recently had my very old furnace and AC system replaced, and after getting a few estimates, I decided to go with NWP. They underbid the other two companies that I got quotes from, and offered me a very solid quality system with a full install, without being high pressure or selling me more than I actually needed. They were flexible with scheduling and on time for all appointments, and I felt like they were very respectful of me and my home. They tried to keep my costs down by using the old line that went through the cement from the AC compressor outside to the furnace inside my home, but they realized that would not work when they pressure tested it. They worked diligently and figured out a work around that allowed them to run a new line, and they worked into the evening and even came back out for a second day to finish the job right. I really appreciated that they took such pride in their work even though I know it cost them to send the crew out for a second day. Definitely consider this company for your heating and cooling needs! read more

We used NWP to add an electronic filter and replace the ducts in our house right after we moved in last year. The ducts were full of dog hair from the previous owner and our daughter has allergies and asthma. They were very professional and efficient. They also contacted us to schedule our free yearly service. We used Moore Mechanical in our last house to replace a furnace and no such service. In fact they had not done work to code (we found out after adding A/C from other contractor). I would highly recommend NWP! read more

I requested several bids for a complete heating/air conditioning replacement in my 1975 built home and was impressed by the quality of several businesses that responded. O those, I selected NWP because they gave me many fully explained options to select from, were very price competitive, fully explained the process requiring building permits and the reasoning behind such, clearly stated the differences in heating and air conditioning sizing as well as efficiency ratings of the equipment, provided details of insulation R numbering and recommended ratings to be used. The project was started two days after I signed the contract and was completed in two full work days. Upon completion, they sent an independent business to test all duct pressures insuring minimum leakage and to complete the necessary forms for the building permit. They also verified that the appropriate smoke detectors and carbon monoxide sensor were installed, all covered in the original estimate. This project was completed several weeks ago and I found that I now was living in a well insulated, heated and air conditioned home. I rarely am aware of the devices operating (very quiet) and have never heard the attic fan that was also part of the contract. read more

I was very pleased with the friendly service and competence of this company. We received this service in a timely manner. Our Central Air was replaced after the first heatwave in June.I recommend them to anyone. read more

We just had a great experience with Jonathan and NWP. We have had some rat issues, and they got into our heating unit and did some significant damage. Called NWP on a recommendation from a friend, and was completely pleased by the entire experience. They came out quickly to give us an estimate, then did the repair two days later. It would have been a day sooner but a part we needed didn't come in so we were pushed back a day. The work was done well and carefully, and Jonathan was great to deal with at all stages. We will use them again (already talking to them about more general check up on other systems), and would recommend them without reservations. read more

this business stands up on customers for no reason, over and over again. never use them if you really want you unit fixed in time. my AC unit was broken down during the heat wave in June and i got the their number from a friend so i figured i would call them up. the call and scheduling all went well until they stood me up TWICE. i did not get a call for reschedule for both times. i called back the first time they did not show up, got a reschedule after wasting 2 hours waiting. and the second time, again, no show. so i figured why bother. i called up another company later and got the AC guy show up right on time and my AC fixed. really don't understand how hard it was for NWP to keep their schedules. read more

I have my heating and air conditioning units replaced with NWP and NWP offered a 2 year service plan with the installation. Cesar does not hesitate to replace a part if he thinks it will make the unit run more efficiently. I am so glad I did this with NWP. read more

Ceasar and his team were prompt and professional. They helped us out with a new ac unit during the first heats of summer. They worked well under less than ideal circumstances and were very reliable and courteous. read more

In mid-January I was in the unenviable position of having a 1980's forced air furnace on its "last leg". The house was cold, the ran unreliably and the PGE bill just kept going up. I called NWP and they dispatched someone within a day. Cesar looked over the old unit and confirmed what I already knew: that it was DOA. Cesar presented some options without any pressure or sales pitch. He presented a Trane 95% unit with complete installation at a very competitive price. I selected that option and he said they were ready to start that day--now that is service! Jonathon and his crew removed the old unit, installed the new unit, and installed new venting and electrical service by 7:30 pm that evening. By 8:00 pm, the house was warm and cozy. Jonathon returned a week later and sealed the ductwork. His work was thorough and superior, with the unit performing even better and more quiet. Finally, the ductwork testing firm came today and the unit passed with no hitches. With all this cold weather, I needed a company to "deliver" and that is what NWP did! They exceeded my expectations with a competitive price and superior execution. Bravo!!!!! read more

Had a problem with my A/C leaking water under the chiller. I called NWP and a tech was sent out that same day even though it was 90 - 100 degrees out. The tech, Jose, checked several things and then found the drain line was clogged. He blew the line out and it hasn't leaked since. read more

I had my heating installed by NWP. I had 4 estimates. I selected Ceasar from NWP because he showed knowledge and sinceriy. He explained the whole process, no pressure. His team were great, very respectful and had excellent quallity of work. I highly recommend them. I can't thank them enough for a job well done..and the price is right! read more

Recently my hot water heater stopped providing any "hot" and only provided "water". NWP Heating & Air Conditioning, under a previous company name, had helped me about 6 years ago by working on my air conditioner on a Sunday, so they were my first choice for this new problem. They came out the same day I called and installed a new unit to replace my 25 year old one and brought everything up to current code for earthquakes. The price was reasonable and I have had no problems with the new unit. I heartily recommend this company to anyone needing help with heating and/or air conditioning. The people are honest and do excellent work. read more

I received excellent service from NWP Heating and Air Conditioning when my old heating system died and needed to be replaced. I also decided to have an air conditioning unit installed, the installation of both resulting in a very cost effective, efficient heating/cooling system for my older home. They were very thorough with their explanation for the entire system, and inspired confidence in both their knowledge and service. They were friendly, courteous, professional, left me with a clean home and yard, (no debris left behind at all) and have provided maintenance service on a timely basis. Highly recommended. read more

My A/C went down and the heat was unbearable. However, I called NWP and they came to fix it that same day. They were quick, cost-effective, and very friendly. Would definitely recommend NWP to a friend. read more