Great family owned and operated business. It's great to have a local business we can all work with

This company came out to look at my air conditioner. It wasn't cooling. He looked at my filter and said it was dirty. He wouldn't let clean it and he didn't either. It was a reusable filter. He took the filter when he left. I called the twice, no answer and still have not gotten my reusable filter back. read more

One of my AC units was on the fritz. It could not seem to stay on for any period of time. Call Benicia Heating & Air and scheduled an appointment for the next week. They called back the next day and was able to come out. The AC just needed a single replacement part. Cheap, fast, and no funny business. read more

Back in February 2019 was quoted from a different HVAC company over $2300.00 to fix my furnace. They suggested to just replace it with a new one. I wanted to shop around and ended up with Benicia Heating and Air, instead of quoting me a new furnace they wanted to look at it first. It ended up being a $875.00 fix!!! Now my heater is working like a champ, ready for the winter. These guys are awesome, honest and fast. Thanks Willie and team. Will only do business with Benicia Heating and Air when I'm ready to install that AC unit. read more

Our house was built in 1995 and because it's "old" they won't even come inspect my heating unit. My heating unit is functioning properly. Sad i can't even get a professional opinion from an "expert". read more

...So glad we went with Willie and his crew instead of Home Depot's contractor! Since the situation at our place made the installation a tough and unusual job, this local company took the care and diligence to get the job done properly. The first time I called, Willie was already familiar with our situation and knew exactly what needed to be done. Jim and Kevin were both very professional, polite, and we're so thankful for the hard work they did! Now we're relaxing, cool, and ready for the next heat wave or long days of bad air quality from wildfire smoke ;) A/C is now essential here for these reasons, and these guys will get it done! Thank you! read more

Willie & his crew added A/C to my forced-air heating system last fall, and did a fantastic job! They were fast, clean, courteous, and offered an excellent price. I wholeheartedly recommend them! read more

Our AC went out last week. We had several people come out and they all said we needed a new AC. Today, Benicia Heating & Air Conditioning came out. The technician told us that we needed a new capacitor (small part and not very expensive). We are thrilled!!! The technician replaced the capacitor, ran several tests and all is working well. I can tell you one thing, when our AC DOES need to be replaced, we are calling Benicia Heating & AC, not the other companies that only cared about making a huge profit and ripping us off. If you want honesty and integrity, call Benicia Heating & AC and save yourself the frustration we went through. read more

Our family has been using Benicia Heating and Air Conditioning for many years. Our home has a 21-year-old HVAC system and for the four years we've lived here, Willie's crew has been able to keep it running. Every time we call them, our experience is the same: outstanding. Willie and his technicians are all professional, courteous and knowledgeable. They always suggest the course of action that will solve our problem with the least amount of time and expense. We never feel pushed to purchase equipment we don't need. In fact, quite the opposite. Willie is genuinely interested in serving his clients, not his bottom line. He runs his business like a good neighbor. Recently, during very hot weather, we decided that it was time to replace our A/C unit and furnace. Willie made sure to staff the job so they could finish in a short amount of time, with the least disruption to our schedule. Also important right now: They are observing Covid-19 protection protocols and were very good about sticking to the guidelines. For integrity, professionalism and expertise, we highly recommend Benicia Heating and Air Conditioning. read more

These guys are great! Prompt, friendly service with honor. Our furnace went out. I called one place who came out and charged us a service call while telling us we needed to invest more than $12k in a new furnace. They were supposed to call with a quote. Thankfully they never did. I tried another place and they needed three days to come out. Benicia Heating and Air came out the same day I called. The technician was professional and knowledgeable. Informed us we simply needed a new part. Had it installed and furnace back up and running later that evening. And for a fraction of the cost. Call these guys. You won't regret it. read more

I called yesterday to set an appointment for them to look at my broken furnace. They tell me that they would be at my home between 8:30am-11am; so I tell my job that I will need a couple hours off to take care of the problem. 9am passes.....10am, 11am then noon - still no show. I call Benicia Heating and AC at 12:15pm and they say "Oh sh*t, we forgot!". Stay away from this company! Horrible customer service! read more

If you have a heating or air condition need, look no more. These guys are LOCAL and AWESOME! They dispatched a young man who was friendly, polite, knowledgeable and professional and he went right to work. Pricing was fair. Highly recommend. read more

I strongly recommend Benicia Heating and Air Conditioning. Willie and Jim are committed to ensuring that everything works as it is supposed to - and that the customer is satisfied. Both gentlemen are extremely professional, know their business well and will go the extra mile if needed. read more

I had a much different experience than the last reviewer. I am a Realtor in town and had 2 other HVAC companies flake on me. Willie at Benicia heating and air was at the property the same day I called and had a bid for me later that same day. The bid was very affordable and he was easy to work with. I will definitely use him for future jobs. read more

Willie and his men did an excellent job for us. We used this company 27 years ago and when we had a new problem, called them again. Willie gave us a fair bid, his men did a professional job. I would recommend this company to anyone. Don M. read more

As a 20-yr news reporter, I'm not prone to pass out reviews of business operations. However, as a consumer, when something good (or bad!) happens, it needs to be reported. Way back in 2002, after 22 years in my Benicia home, it was time to upgrade my furnace AND finally bite the bullet and install A/C. I called Benicia Heating & A/C because they were local. They offered a good quality package at an excellent price. While installing it, they discovered that my flue had collapsed on itself and I'd been heating my attic for who knows how long!? Excellent work; PG&E bills went down. Then, during the recent heat wave and after 13-yrs of trouble-free operation, my A/C stopped cooling the air! I didn't hesitate to call...late on a Friday night! Very early Saturday morning, Matt showed up, diagnosed a blown capacitor, replaced it with part on hand, at a very fair price with no extra charge for weekend service! There's a reason that "service" companies last...or don't last! I wouldn't hesitate for a moment to recommend Benicia Heating/AC to anyone. Good work, fair price, honest sensible advice! Jay. read more

My compliments to Willie and his crew at Benicia Heating & Air Conditioning, Inc. Some 16 years ago they installed a new heater and added A/C at the same time. We had gotten several bids and his was the best deal. They arrived promptly did a very neat and professional install and we were more than happy. About ten years after the job I called and asked if I needed to have it serviced (after reading all the adds for the companies that come out and do a "tune up / service) and his reply was nope, nothing needed other than keeping the filter clean. So after another six years this Saturday when it was hot it started making a lot of noise and not much cool air, I shut it down and called them first thing this morning. They arrived early this afternoon and much to my surprise after watching them troubleshoot and rule out various causes they discovered a bad start capacitor in the blower that was not allowing the blower to run and thereby causing the evaporator to freeze up causing the noise I heard. They installed new capacitor and total bill was $204 for a considerable amount of time they spent getting to the bottom of the problem. We were prepared for a lot worse so needless to say we are more than pleased with their professional and honest approach to business. I highly recommend them if you ever have need of heating or A/C service give them a try, you won't be disappointed. read more

in my opinion Benicia Heating is strongly aware of customer needs. After calling another contractor, who criticized me when they did not respond; I called Benicia Heating on a Thursday. I was given a firm appointment for Monday (4 days away). However the owner called Friday and offered to move the appointment up to that afternoon. We did, the technician did a complete inspection of my furnace, explained his results, and did not attempt to sell me something I did not need. I will be confident calling Benicia heating, if I require furnace or AC work. read more