When I go out and begin formulating reviews in my mind, service is always at the forefront. My…read moreopinions live and die by the staff, and it's with that in mind that I want to dedicate this review almost entirely to Kasey, who was our incredible server.
From the moment we stepped inside Kpot, Kasey went above and beyond with service; she was so very kind and accommodating. Without prompting, she immediately created a space for me to keep my wheelchair safe and accessible without it being in the way at our table, which is always something I have to worry about myself when I go anywhere.
I have dietary restrictions and she was very enthusiastic and willing to swap out the BBQ trays multiple times as needed. I never once felt like it was a bother. It was my loved one's birthday, and when we told Kasey, she completely understood the assignment. She made sure that we were having a wonderful time, was ninja-like in making sure our unused dishes were out of the way, she made wonderful, positive conversation that helped make our entire table feel welcomed + relaxed like we were old friends, and she had the most excellent timing with bringing out a surprise birthday treat at the end of our visit!
I have never felt like a staff member at any place of business, no matter how wonderful they were otherwise, was as sincerely invested in making our experience unforgettable as Kasey was. at Kpot. Kpot is incredibly fortunate to have found such a warm, bright human being to work there. We went on a Saturday, and when any of us ever return in the future, we will absolutely be sure to come on Saturday again in hopes of having Kasey as our host again!
The food itself was very good, and the value cannot be understated. It's a great bang-for-your-buck! Once you pay for the hotpot/bbq, you also have access to a variety of food by the sauce bar. (I specifically got some chicken wings and French fries and dipped them in the delicious chili sauce!) Every one at my table had very positive reviews of their food (which were, of course, only bolstered by their raving about Kasey! Seriously, I cannot overstate how this review is glowing because of her, haha! We all agreed that we will be coming back again, in a large part due to the service; KPot has found itself four loyal customers because of her. )
The food being brought to the table was also very timely. There were no delays and everything came right out, fresh from the kitchen. Absolutely nothing tasted bad or off. The atmosphere inside of the restaurant is pretty conducive to feeling social and open, yet perfectly private for your party. It feels like a really good spot to catch up with friends you haven't seen in a while, or to celebrate special occasions with a small group.
I do also wanna mention how convenient it was to get food. They give you an iPad with names and pictures of all the food items. It is extremely easy and intuitive to use, and it's probably the best means of ordering food I've had at a buffet-style place. Very hygienic and timely!
I truly cannot overstate how the excellent service made our experience as amazing as it was. The food is great and Kpot itself is, of course, quite nice, but the service elevated it into the position of being my FIRST choice when it comes to dining out with multiple people again. I wholeheartedly recommend dining here, if not for the insane value you get in terms of food, then absolutely for the excellent service -- be sure to come on a Saturday so that you're more likely to have such a wonderful, warm and professional person providing your service!
Endless thanks, again, to Kasey. You made this experience what it was, and as someone who does not get to see my loved ones for occasions like this often, it means the world to me that we had such incredible service from someone that made everything feel special. I am so glad that we chose here as our birthday dinner spot.