Omera Ford is the WORST dealership to deal with, they refuse to honor warranty work they've done, refuse to honor ford safety recalls. I wouldn't trust these guys to wash my car. read more

I would not send my worst enemy to this dealership. This Ford dealership does not know how customer service or sales work. Every experience I have had with them has been absolutely horrible. Starting with the day I purchased my car to getting my car serviced. Please reconsider before coming here to buy a car or taking it to service. I have worked with other Ford dealerships before and never ever have experienced this before. read more

Maybe the worst service and sketchiest expressive I've ever had. I had a recall for an airbag. I called for 3 weeks trying to speak to someone, kept bring told I needed to talk to Heather. First she was in vacation. Then she just got back but was catching up from vacation, so I wasn't allowed to be transferred to her. Finally, I was allowed to leave her a voicemail. She never called me back. Finally I asked for her boss and he said he'll order the part and Heather will call me in a week when it's in. A month later Heather never called. When I finally got someone they said that my order still wasn't filled but they have someone else's order that I could take (also, wtf for that guy?), But after more than 6 weeks of trying, I have an appointment. I brought it in and they said it was a quick fix and Heather would call when it's done the next day. Three days later, I called to check and they said I could pick it up. When I got there, they couldn't find the keys and tried calling Heather to ask her but never got her. After 30 minutes, they found the keys and when I get in the car, there's a temporary drivers license of some woman on the floor. Assuming it's one of the service people, I call them and they say no one by that name works there. So why was she in my car? So they're currently investigating. I've still never talked to Heather once. I don't think she exists. read more

Terrible customer service. Terrible repair service after buying a 100000 mile bumper to bumper warranty. Sales needs to study what they sell. Go somewhere else read more

I have taken my vehicles to O'Meara Ford for years, and they were very good about service for most of that time. The last 3 interactions with them have convinced me I should never take a vehicle back to them. If their service techs have the same attention to detail as their Service Writers, they may be forgetting to put oil in peoples cars!!! They are the absolute WORST in the industry!!! They almost always take a message, and NEVER call you back. They must have all the service work they need because they have no desire for more!!! 1st appt- Wifes oil change. They claimed they checked the air cleaner and it needed replacement. I decided to do it myself, and when I got home there was so much cotton from parking under a cottonwood tree around the air cleaner, there is no way anyone could have removed it to look at the air cleaner. 2nd Appt-I had an issue with Omeara Ford. I have a 2017 F-150 with the transmission. I made an appointment with Joey on the Omeara Service Desk. Joey didn't tell me I will be leaving the truck for 2 weeks. So I ask for it back so I can drive it until they can look at it. Mark Maldonado promised to call me in 2 weeks when I can bring it in. 3 weeks later I call. He promises to check and call me back. 4 days later I call again. He says bring it in Tuesday and he will have a rental waiting for me. I took it in this morning and waited an hour for the rental and it was not there. I took my truck back because I need to work. They have no concept of anything other than what they are doing. No concept that people might own cars because they need them. 3rd Appt attempt- I called on Monday July 25th, 2021 and was transferred to the Quicklane. It rang for a while and then I left a message. No return call. So I called on Thursday July 29th, 2021, and left another message. I called on Saturday July 31st, 2021 to try to get an oil change, and tire rotation. It took me 4 transfers, and 20 minutes to get a person who screwed up my last service to answer the phone. He transferred me to the Quicklane, and they took 7 more minutes to answer. I told them I am DONE!!! I will not beg for service. They don't want the average customers, and so I will take my business elsewhere!! read more

I was contacted by text by a salesperson from O'Meara and this is the text conversation between him and i. On October 12th Adrian: Hey Ron you off of work yet ? Who is this? Adrian: oh sorry this is Adrian F , I few weeks ago you applied for an auto loan. Are you still in the market for a vehicle ? Adrian: still in the market ? On October 27th Adrian writes this. Ugly you off today ? I wrote back. R u really contacting a possible customer and calling me Ugly? Adrian: YES , Sorry trying to get a response out of you and it worked ! .. I'm not sure if you are or not but this approval is getting ready to expire are you still in the market ?.. Really I wish i could just screen shot his text. Anyways don't buy a car from Adrian. read more

Bought a 2020 f150. Had a noise when starting cold, so I took it to my local dealer O'Meara. Service rider told me to drop it off. I then asked him if I could have a loaner, he said nope because first they needed to check out the truck and see what was wrong with it. I then said I'm sure it's going to be cam phasers because I've done the research and it has happen to me before, he said it doesn't matter but he will let me know when this happens. Four days passed and I called back the dealer because I haven't heard from them. Same service rider answered the phone and I asked him about my truck, he said no one has look at it and that he had told me that for a tech to look at it it was going to be from 5 to 10 days!!! He was telling this on the phone like was upset that I didn't know. Asked him about the rental, he said again I can not give you one until we check out the truck so I told him that I was going to pick up the truck because they haven't got to it. When i got there, he was at lunch so another service rider attended to me. I told him my truck had been there for four days and no one has looked at it, I told him that I wanted to pick it up because the wait to get it check out was too long. He then proceed to go to the back and took 20 min to bring back the truck and said there was no noise or they couldn't find anything. Waste of time. Bad experience, bad customer service. I then called Phil Long in Denver! They told to drop it off, the service rider was very nice and helpful. Asked me if I needed a loaner car, gave me one. Told me he was going to make sure the truck was going to get seen next day. It ended up being cam phasers, truck got repaired in 3 days! Wow, what a change of experience!! read more

Yeah, typical car dealership! Tried to wear us down, make us sit as they 'work the numbers', refused the deal and they go back to 'see what they can do'...we even made them an offer on a late model used explorer, had a decent trade in and cash in hand for the rest...never even bothered to call us back or negotiate! Oh well, bought a brand new Honda Pilot instead at a dealership that treated us like we mattered. read more

I really do wish I could give a zero. I was wanting a new truck and it was between 2 different ones. I was looking to see who could make the better deal. They did make me a helluva deal. And I was happy when I walked out. And that's where it stopped. I was supposed to receive a call the next week to set up a time to come by and get my extra key and to get my bed liner installed. Well here we are 6 weeks later. No call. No follow up. I called and asked to speak to my original sales person and was put on hold. After 7 minutes on hold I just hung up. They too asked for a good review. Didn't give it. Ford Customer Service even sent another email asking if my issues had been resolved. I answered they had not. STILL not response or call for O'meara. I guess even Ford HQ can't get them to take care of their customers. I like my new truck. But I will NEVER buy another Ford. I've got the bumper to bumper guarantee. I'm afraid if anything ever goes wrong it will never be taken care of. O'meara family, you need to get your people in line. There are hundreds of other options and people reading these reviews will never shop you. read more

I bought a Ford Bronco from Lucas and was totally satisfied with the service I received. I had an issue with the tires and I was all prepared to argue my case, but it wasn't necessary, as they were very accommodating and I was more than satisfied. read more

Bought a used car that was supposedly in good condition, looked over and no repairs needed. Either their shop is incompetent or they are dishonest slimy used car salesmen as there was quite a bit of repairs needed. read more

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Nice when you buy. VERY rude if you need warranty work done. I told the person in service that I was going to record this conversation and was told go ahead with a smug look. I was told they had so many cars with the same deffect, a transmission control module (TCM) that there was no room to park mine and they would not write a service/warrenty order until they have space to park it They did say if I had It towed to them they would diagnose the problem but I would have to have it towed away and stored until they contacted me some Monthhs in the future. When I got a little annoyed I was asked to step outside. I guess they did not want others to hear what was said I did not raise my voice or use bad language they told me a (69 year old) to go to another dealership and that they did not need people like my kind in their place of business. I guess an elderly and poor looking person who stands their ground is not their kind. read more

YO-YO DEALS, AGGRESSION & MISREPRESENTATIONS PUNISHABLE BY COLORADO LAW This review was put together from recorded conversations we had w/ O'Meara staff (not illegal in the state of CO). We started out working w/ Kaid, Isaiah & finance mgr. Kehmary. Our agreement authorized them to secure a financing rate of 5.9% w/ $2K down + trade-in. They assured financing & allowed us to take the vehicle. The following Tues, Mark (new to deal) contacts us, saying "we're not having luck w/ the banks," and wanted to discuss "additional money we could put down" for a better rate. We ask the rate, he says he doesn't know, but would check on specifics. He calls back to tell us he could get us 0% financing w/ addt'l down pymnt. He gave no other info, and asks to meet on Thurs, since the Finance Director would be out Wednesday. Arriving Thursday, Mark explains we had been approved at 6.24% and that we needed an additional $2,800 to get us down to the agreed-upon 5.9%. We ask which bank had approved the financing, and he said he didn't know, but his mgr. does. We said we weren't interested in putting down additional money & that the deal wouldn't work for us. He leaves, then brings over another financing "manager" who asks what the issues were with the deal. 1) The rate we agreed to - with a down payment & trade-in - was set at 5.9%, they came back to us with a higher rate, and asked for additional money down. 2) The CarFax on our trade-in listed $9,500 as the value. Their appraisal promised us $9,200, but when we were in with Kehmary, the amount of my trade-in was listed at $9,000 on the agreement. I asked Mark about the reduced value from the Carfax listing, who said "...you have to understand that CarFax doesn't actually buy cars, so..." 3) During negotiations, Kaid painted a picture of the terms we were comfortable with - the most important being $30K out the door. After all of their pricey add-ons, the cost was $39K, and after financing, would end up being $47K. Admittedly, we should've caught that, but after after 3+ hours of having complex equations thrown at us, clarity escaped us. 4) The vehicle had high mileage, and no warranty, so Kaid offered a 3yr/36K mile bumper-to-bumper warranty at "their cost," later revealed to be $2,750. From EnduranceWarranty.com, "the average cost of an extended car warranty would be around the range of $1,800." So "their cost" was still extremely marked UP. Next, Mark introduces us to Josh, his immediate supervisor & used car sales desk manager, who begins by telling us that the bank approved us at a higher rate and they were working to buy it down, however he does not know who approved the loan - only his Finance Director knows, and he's out at a golf tournament w/ the GM & GSM, even though Mark assured us the Finance Dir. would be in when we spoke 2 days before. We explain to Josh that Mark actually offered us 0% w/ more money down, Mark disagrees, claiming he "wasn't even working that day." Then we mention that he told us to call him back because he was with a client. He replies, "Oh yeah, I was working...with Teresa." My wife says, "I'm Teresa." Mark replies, "There were two Teresas, then." At this point, Mark gets angry, slams his hands on the table saying, "You know what? This conversation is over, you can go home! Guess what? You bought a truck. Leave!" He walks back to the financing desk saying, "these people are mad because they can't get their way." We ask Josh if we can just know who approved our financing, he responds, "oh yeah that's easy I can get that for you." He leaves, then returns, explaining the buying down of the rate, again, so I ask Josh, "were you able to find out the approving bank?" He responds, "oh yes, Capital One." I ask that if I call Capital One, they will confirm an approved loan application @ 6.24%, he confirms, but explains that they won't give back-office information to customers, and assures me, "I'm not trying to bullshit you." I call Capital One, to find that no financing application had been submitted for either of us - thus NO LOAN AT ANY RATE. I approach Josh w/ that info, who becomes defensive, asking, "You calling me a liar?" I say, "Yes." Josh begins shouting at me, "Well guess what man? You bought a truck, you can go home now, because it's yours. You can go." Now, we're w/ our original financing manager, Kehmary, who confirms there is no financing, "it's still being worked on, but there has been no approval." Later, "well there is financing... We're working on the rates at: Alliant, Columbine, Bellco & Aurora Schools." The next morning, I call all of them & find that 3 of the 4 have DECLINED our application. Alliant CU confirms no application received, but due to their relationship w/ the dealer, O'Meara is allowed to give approval upfront & submit for financing later. It took 2 days to get that "answer." O'Meara called us in to ask for more money on a worse deal, then bullied, lied & backpedaled when we declined. read more

This is by far the worst customer service experience I have had in a very long time. I made an appt online to get my door lock fixed and to have a recall on the toe link fixed. I dropped off my vehicle at 0700 and my service advisor was Miranda. She didn't say much; however, I did tell her that I was going home to sleep ( I work night shift) and that they could have the car all day. I gave her the keys and figured that the service would be complete when I woke up. I sent her a text around 5 pm and she informed me that they were still waiting on diagnostics to come back and would let me know when she has more info. Around 0800 the next morning I asked for an ETA and I received a response about how she needed to check with dispatch. 2 hours later when she didn't follow up I asked again and informed her that I needed my car back in the afternoon. She then informs me that they wont have any information until the next day at the earliest, but I could pick up my vehicle and bring it back at a later time. I then headed to the dealership to pick up my car. When I got there I asked if they have done anything and she said no. I was pretty annoyed and asked why if they have had the vehicle for over 24 hours is nothing done. She then starts getting a attitude telling me that she previously told me that it was going to take awhile and that she has been in communication with me keeping me updated. I could tell this was going to go no where, I interrupted her and said fine whatever and proceeded to wait where she told me my car would be brought to. While waiting she made a point to come out and inform me that the ticket has been closed and that I can reschedule service somewhere else. I don't know how old she is, but if I wanted to deal with a moody teenage attitude I would have hung out with my niece. I guess even if I wanted to I am not welcome back. I am now out around 30 bucks in Lyft fare and my car is exactly how it was when I dropped it off. It is also important to note that the recall notice I received states that the repair would take less than half a day. Again I was not informed that the service was going to take so long until 1100 am the following day after dropping my car off. The only reason I gave it 2 stars is because of past experiences. Two amazing service advisors I have had in the past are Allison Skelly and David Maldonado. They both went above and beyond. They were friendly and actually kept me informed. If you choose to get repairs done here I would highly recommend picking one of them. read more

Wish I could give 0 stars. This is by far the worst customer service experience, and car service, I have ever experienced in my life. I dropped my car off and they told me it would be 2-3 days, and it ended up being 3 months. 3 months filled with no communication, and no resolution of the car's issues except a reprogram and to constantly plug it in to see if there just happened to be codes or not that day. Then, when I came to pick up my car, it wouldn't even start for the technician. The second time I came to get my car, it was on 15 miles to empty, and they refused to give me a check or fill it up for me, after driving it for 3 months. My family is from Detroit and has bought ford forever, and we are literally never again because of how bad Mike and Mark (manager) were to us. read more

I purchased my vehicle from Omeara ford early January 2020 and when it came time to get my plates in early March the county said they sent my title back to Omeara in February since The title wasn't filled out correctly. Called Omeara to get it fixed, but nothing was completed. I called the county and they still have not received the title. It's only been 6 months since I bought the car and still have temp tags. Don't purchase a vehicle here!!!!!! read more

Beware the huge and undisclosed amount of the DOC fee. This hidden profit center is unveiled at closing by the finance person.

So far service is good... got in right when they opened to get an oil change and tires rotated and balanced. Quoted for 45 min to an hour. ---- Got out in an hour :) Vehicle is happy, husband is happy, so I'm happy :) read more

O'Meara Ford - showrooms - Car Dealers Near Me - Northglenn, Colorado

I bought a 2017 f150 at thia dealership. The other day the engine light came on so i took it to the service center all they did was charge me for nothing they did erase the codes from the computer to state that there was nothing wrong with the truck. Also they says that the problem was the oil that it was over flow at leat 1/4 and they were asking for 360 dls to flush the oil thats stupidly expensive i didnt let let do it but they still charge 160 dls for idk what... So i decided to take the truck somewhere also thats how i found out the codes were erased also we checked the oil level and guess what it is just fine i always change the oil on time on my vehicles. MY ADVICE IF YOU Don't ANT ANY TROUBLE OR END UP BROKE JUST STAY AWAY FROM THIS PEOPLE. SAVE YOURSELF TIME AND MONEY APPARENTLY THEIR " certified technicians cant even read an oil gauge " read more

So I posted my issues back in January and today I received the same "PAT" response that is provided to everyone. (just read the Owner's comments) It is a copy and paste answer to call him and deal with this in person. But where was he for the past 4 months. Where was he when I had the issue in the dealership? And if this was an important issue then why would you not look up the service record and call to find out what happened. But none of this happened. Omeara Ford simply wants to check YELP every 3 months and paste answers to make it appear they care. DO not go here. After buying two cars and getting the same crappy service not just from the salesmen but also from the service department. Pathetic. I since bought another car for my daughter at another dealership and had a great experience and she is very happy. read more

I just purchased a new car from here yesterday. I've been through a few cars trying to find one I really enjoy this last year, and I can say this: working with Eissa Hizhley was absolutely the best dealer I've ever worked with hands down. Kind, courteous, and willingness to work with me made the difference. Thanks Eissa for everything. If you're looking for a new vehicle ask for Eissa. I will also say the sales manager and the finance officer Angel were also added to this great experience. read more

Terrible after sale issues. Great pre delivery but I have to call ford directly and have them contact Omera Ford because they won't return phone calls and I live over 1,000 miles from dealership. Constant phone calls are required to get anything done. Great vehicle since it's a Ford but this dealership has not performed well after the sale. Will not buy from them again. read more

O'Meara Ford in Northglenn sent me a letter indicating they had a particular customer looking for a car like mine and would I be interested in selling mine. When I called the contact number, the first question was, "Are you calling because you got a letter?" Then, the response was we can pay off your loan and get you into a new car. There was no particular customer. It was a total scam to drum up business. I called again to discuss what a scam they were running and the person I spoke with replied, oh no, there is a shortage of cars and we are just trying to get more cars on our lot. When I suggested there was no particular customer looking for my car as the letter indicated, the answer was oh, yes. Of course there is a particular customer. We need your car on our lot for that customer. Do you they everyone is stupid? What a ridiculous way to drum up business. I would never go to that dealership for anything after this experience. My rating would be 0 Stars if that were possible. read more

We went here to find a Titanium Escape and was turned of by the phony haggling on the price and the creepy guy ( staring at me when my husband was reading the paperwork) I kept telling them I had X number of dollars and he still kept coming up with prices above this. When we left he yelled out "You will not find anything like this with this great price" 2 days later we found the same car a year newer with more options and less mileage for 2 thousand less from EchoPark. If you want a great car experience go to a place like EchoPark where there's no stupid game playing, no creepy salesmen, and no dealer prep fees and a more welcoming atmosphere. read more

Communication blunder on O'Meara's part. Truck has been in service dept for a week with expected turn around for inner tie rods and rear drive shaft u-joint to be completed before last Saturday. No update on service communicated. Informed as of Monday morning that parts are still needed. Given the fact that this is a work truck with work scheduled on Monday, there was no communication to the delay. Unacceptable. read more

When I arrived, the guy told me it'd be a week before they even unlocked my car and looked inside despite having an appointment. He said they'd have to remove the entire dash, I knew what was wrong but didn't have the space to fix it. It was an hour fix at the longest and only a small panel under the steering needed to be pulled off. I told him this and all he did was shrug. He said they didn't have any rentals and hasn't for a month so I'd be sol for at least a week. I said no, left at 8:05 (appointment time was 8). All the sudden my advancetrac service light comes on, never happened before. I call back and ask if they can take a look at it even if it was still a week since I didn't feel safe driving with the light on; girl was incredibly rude on the phone and said even though I was literally still in the parking lot, I couldn't bring it in for a MONTH. I've had to go pack twice since to return a part I bought and every time the service light comes on, only to turn off a mile down the road once I've left. I've never had the light on before and it's only on in their lot... rather suspicious. Christian Brothers in commerce City fixed my car in less than a day and they were BOOKED and didn't charge me PLUS no service light AVOID OMERA. read more

I just purchased a 2008 Ford Mustang convertible for my son. It had a rebuilt title so I thought it best to pay for some up front due diligence from A Ford dealer prior to purchasing the vehicle. O'Meara was right around the corner so I met the previous owner there and explained to the service rep (Jorge) what I was looking for - an overall inspection of the vehicle and since I had yet to see it with the top up I asked in particular for them to check the convertible top - does the motor work, is it in good condition. Jorge walked over to the seller and I in the dining area and said the car checks out fine - (2) minor sensor issues and (2) recalls for airbags that I could schedule. He specifically said the top was great - no problems. I was elated, paid O'Meara, then the seller and drove the car home the next day. I've had it for 4 days now - here's what I will have to invest in for this car that 'checked out fine' according to O'Meara: New Battery - car didn't start after it got home $139.00 New Starter - same problem $189.00 Instrument panel doesn't light up at night Back seats do not secure to the back wall (they are literally tied on with 2 inch gaps Radio - volume stuck on 10,000 decibels But most of all...Convertible top is a complete loss - rear window was falling away from the rest of the top and it clearly was 'glued in place' the last time - anyone who looked at this would have immediately seen it! The vehicle literally cannot be parked outdoors or be in rain or snow - cheapest quote to replace so far $1600.00 To boot - vehicle can't start in the cold even with new battery. You try to do the right thing, pay the experts to reduce risk and what the heck for? What did I pay O'Meara $100.00 for? I'll be out thousands to correct this car - think they'll help? I doubt it - I sent them a text with pictures of the top the next day - no response. Very disappointed in the lack of expertise or the lack of diligence or both. UPDATE: After some initial hesitance on their part O'Meara did pay for 75% of the cost to replace the convertible top. So I've increased their rating to acknowledge that. There is still much to be done to correct the vehicle but I appreciate their willingness to contribute to the most pressing high cost issue. read more

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My car has been there for 7 days to have 2 things fixed. I established a deadline, the deadline is here, and they have not done any repairs. They've been "waitin on a part" this whole time. They have what they need to fix one issue and decided not to, even though I was specific in asking that they fix the one thing they do have the parts for so I can still use my vehicle. Now it's time to travel for the holiday and I have no car to drive. THANKS FOR NOTHING read more

It's unfortunate that there doesn't seem to be a single employee that can tell the truth. I brought my car in to have a tire change. They moved my car to the parking lot so they could give attention to higher value cars. I was speaking to a service agent in the Quick Lane and he told me that it's being worked on.....yet I saw it in the parking lot still and my key was right in front of him. He told me that he wanted to come back to the waiting area to give me updates but he was so busy with other customers. I was walking around for about 35 minutes and every time I passed his desk he was hanging out with co-workers. Why do they have to lie? The finance team isn't adept with adding and the sales guys.....don't even get me started. read more

I have been taking my car here for years now and in the last year it has gone donw hill real fast. tye communication is basically non existent and when you call to check on a car they have had for 3 weeks all you get is a rude responce when asking anout your car? what happen? How are you fixing your customer service issues? read more

We took my car there last Saturday 12/28 and I have left 3 voicemails trying to reach them to get an update on my car. They are very unresponsive and I have no idea what's happening with my car. I called today and was patched to a voicemail, called a second time and the operator said she'd stay on the phone when she patched me they but it went straight to voicemail again. Very frustrating! read more

I always enjoy the opportunity to praise a business that gets it. Had an issue with a DIY project that didn't go like the damn YouTube video I watched. Took my 2018 F150 to the service department. Two of the service guys came out, looked at my mistake and put me back in the road in 30 seconds. Could have charged me $85 for it. Told me don't worry about it. I came home and I completed my DIY project. These two gentlemen probably don't know it but they made a big customer service impact on me. My next purchase of a new F150 will be from O'Meara because these guys get it. read more

Would give my experience negative stars, Tony, the moron manager, is a compleat mess. Called to inquire on pricing on a few cars to which we where told the website was being re-done and pricing was not available. Said he could go upstairs and find out (wouldn't want to Inconvince him). Never called back but when I called to follow up got major attitude and hung up on after questioning why the pricing would be available if we came to the lot, but couldn't tell me the price due to the website being redone. When he finally called back he said he was overwhelmed since people where looking for prices... on the cars...they are trying to buy...clearly don't want to sell cars or be helpful Place is a disaster don't even bother calling read more

Service department is horrible. I made an appointment to perform warranty work and a recall two weeks prior. I called to check on the progress as I had not gotten a call or text, only to be informed they haven't touched it yet. I ask I had an appointment they replied "that's only a drop off time and we will get to your truck in a day or two". No communication, no customer service, just pure lies and bad service! Phil long is where I will be heading back to regardless of its distance. read more

I brought my truck into get the dimmer switch replaced. They told me they would text me and keep me informed. No text no call nothing from them. I called the service department several times with no answer at all. So I went back into the shop and they didn't have any answers for me. Will never come back here again. read more

I took my 2019 in for service and it was going to be a few days. The team in the service center went out of their way to get me in a rental and on my way. They have been extremely good at communicating what is going on with my vehicle. I'm very impressed with the service team at O'Meara Ford read more

Bad service dept. Wanted 3-5 days to diagnose engine problem under warrantee. No offer of loaner for the week with no car. Made appointment online weeks in advance. Wrote the problem online. Nicole said nothing came through online. Offered no help, not even a sorry. Ok, just got a call from Mark. I should have waited a bit before my review. He offered to diagnose in one day then go from there. Big thing, they will pick up rental cost. So, patience is the answer. Sorry for my temper. read more

I would give it zero*if I can. I made an appointment for service oil change tire rotation and problem with the gas door. Appointment was given for 6/14 2021. I arrived at 7 AM as per the text to find out there was a long line in front of me waiting. Took Over 20 minutes to get to a service person. Communication with Joey was difficult through text or messages left on his phone. Finally I came to the store two days later to find out that I still have eight cars in front of myTruck to be serviced. Nothing has been done yet. I was told most likely they will not get to it till tomorrow. I don't know why appointment was made in the first place when you have to wait three days before they get to My vehicle. The sign above the reception for service says satisfaction of customers comes first . On the door there's a number to call to complain. I called the number and left a message to Barb no call back so far. I took my key and I'm going somewhere else for service. Joey was rude unapologetic, did not ask any question why I am unhappy. read more

This was the worst most deceptive service department I have ever delt with in my life. I believe they actually used broken parts to repair our engine as well. Parts failed after getting the vehicle back after a month of having it in the shop. Had to put it back in the shop. Now almost 3 months later I am still having issues. BEWARE take your Ford to any other Ford dealership if you value your time, car, money, and sanity. The customer service here is below sub standard. Again, the WORST ever of my life. My repair was under warranty so it is not about money. It is just about the bare core of being a human being, the employee's at this dealership do not display that. read more

After writing the facts about our experience, they called to see if I'd remove post??? Ah, no!!! People need to know the facts about poor business ethics and chose another Ford dealership. If I can save someone a whole lot of frustration and stress... chose carefully guys, O'Meara Ford is not the dealership we all knew and loved! read more