Shout out to Michael for helping me out! I'm visiting my niece in Austin and have 0 knowledge about…read morecars and my battery so happen to give out on me when I'm 3 hours away from home. Was in and out in less than 30 mins.

LIlly helped check my battery and engine and put another battery in. She was soooo wonderful and…read moreknew exactly what she was doing ! Great auto zone

Easy and straight to the point. Parts are reliable and guys there know how to work with youread more

Jorden at location 06867 should be terminated, reprimanded, demoted, transferred for his…read moreunprofessionalism. As an elite member for the last several years I have been to many locations and every single auto parts store that exist I am a regular premium customer to all of them because I buy and sell quite a few cars. Just got a 2011 Acura RDX turbo and needed something very simple as a relay. Advance Auto has one of the best online fitment and purchase to pick up systems in place. Found the part I needed so I decided to just go pick it up. I showed up I tried to buy two of them but they only had one, the guy who rang me up was very professional and polite. Took the part went in the parking lot did not even have it in my possession for 2 minutes and it did not work properly. I then walked back into the store with my receipt I had for 2 minutes. The guy Jorden said that it was the wrong part looked up the correct part and the correct part was four times the price of the one that I purchased. I agreed to pay the extra money since they had it in stock so I was ready to do an exchange. He then looked at me and told me he refuses to exchange it and refuses to give me a refund. At first I thought he was joking but he was not. He refused to exchange or refund it not because of policy but because he told me to my face "you ordered the wrong part" and then he talked trash about the guy that rang me up as if it was his fault. I also have a screenshot that says it's an exact fit for the part that I purchased and then he said that the fitment is always incorrect. I've been buying at advance Auto for years and just relocated to the area and this is the nearest location and very seldom does advance Auto make a mistake on the fitment. I then told Jorden that his response and attitude is unacceptable and I will be complaining. He then said to me "I don't care". So basically advance Auto has this guy named Jorden who doesn't care about customers, who trashes his employees and also talks trash about the online fitment system. In the end I took the part that he refused to refund or exchange which I was willing to buy but due to his attitude I refuse to spend more money with him. Went a mile or so down the road and bought it from another company or I bought an extra one I should say because I needed to purchase two of them. So once I went to the other competitor location (who was actually a lot more professional than this rude jerk Jorden) I put the new part in the car along with the part that he said was my fault that I ordered the wrong part. I am also including a picture of exact fitment because this guy Jorden said it was not exact fit. The end result was I originally purchased the correct part I just needed two of them and they only had one. The main point of this is this guy Jorden is 100% wrong I had the original part as the website stated, the cashier guy was correct and I was correct. The only person here that was actually wrong was Jorden. It seems he doesn't have respect for the company that he works for or his employees or his customers. In addition to this I contacted the corporate complaint as of today it has been a couple of days and I was told I would be contacted by a team leader at this location. I never got a contact from the team leader so even the corporate here or the local location is failing to do their job. I have many friends I've made in advance autos just because I'm a regular and never before has anyone been so unprofessional and ridiculous. I don't really work well with guys that think they know everything and trash everything around them and this seems to be the case. So I'm sure that if corporate decides to respond to this it will be a basic templated response that says I'm sorry you had a bad experience, blah blah but then do nothing about it and let this guy run off their business. Good luck advance Auto with this guy Jorden should you choose to keep this guy on the payroll.

This is my new favorite place to get parts! This has become my go to place to get anything vehicle…read morerelated, not only for it's convenient location and parking, but also for the superior customer service I receive each and every time I walk in the store. Each time I walk in, immediately I'm greeting with a friendly hello, and asked what it is that I'm looking for. I've never been pushed to buy anything extraneous, but I've felt comfortable asking for honest opinions on what it is I'm looking for. My second to last trip here I was picking up some vehicle care extras, and asked the gentleman behind the counter for some advice on some serious work needing done to the engine on my vehicle. He gave no-frills advice, and explained everything in an approachable manner. This experience is what made me decide to keep coming back. I'd like to highlight my recent visit, because it was just that awesome! I came in to get additional simple vehicle care items, and immediately I was greeted by Xavier. After providing a genuine warm welcome to the store, he then helped me select my items. Upon check out, I asked him about replacing the windshield wiper fluid dispensers. Not only did he check them to see if it was something I could do myself, but then helped me select the product and instructed me how to do it step by step! Something I previously would have been intimidated to do, Xavier gave me the advice and confidence to do the project on my own. Fifteen minutes later, my vehicle was able to dispense washer fluid again! Thank you to Xavier, and the team at Advance Auto Parts!

Came in for an issue with my battery and was promptly assisted and helped. Lupe did a great job…read morehelping me figure out what was wrong with my battery and gave me options for purchase and differences between warranties. I left feeling very comfortable and knowledgeable about what I was receiving and what made more sense for me and my vehicle. I was in and out of there within 30 minutes with a battery that was replaced by Lupe and feeling very reassured.

For years their lot has served as defacto parking for Radio in the evenings. They are no longer ok…read morewith this, which is obviously their right. However, how you go about things matters. The neighborly thing would have been to put up a sign saying "No Radio parking. We will tow." Instead their towing company booted every car in the lot a few minutes before bluegrass ended at Radio. Putting up a sign would have stopped people from parking there. Instead this is costing people thousands and thousands of dollars to get the boots taken off. You have to question the motivation.

I am an aging veteran and had a need for a little help with some parts. Great service, and of…read morecourse they had the parts. They also help the vets a great deal with their knowledge and their discounts. No matter how great or small I have found them to be very generous with their time and knowledge. Brian and Justin on separate occasions were very helpful, they went out of their way to help get the right stuff for my vehicle. Thanks, from an old U.S.Army guy, Diego

So I was referred here by AAA, after they attempted to take care of my situation. I was riding on…read morethe original batteries of my 2018 Dodge 2500. I dealt w/ 3 people upon my arrival, I can't recall their names, but the Grandfather of them all, I believe Terrell (dreads) and the manager. They were all very courteous, professional, knowledgable. Kept me informed, educated me and was a pleasant afternoon on a day I didn't want to get new batteries but had to. These guys are awesome, if you ever need anything in their helm the are top notch. Wish I lived closer to them, 3 hours south I'd refer EVERYONE there for their service, esp when today customer service seems to go waste side. These guys are top notch!

This place talked me into buying a crazy expensive jumper pack to jump start a car. I have had…read moreinterstate tenders and maintainers since the early 90s and since technology has changed so much I thought this would be a good idea. After all they stamp their name in big bold letters on everything they make, so why would they make junk with their name on it? Turns out it's cheap Chinese junk and won't hold a charge after 3 months of use. Called the store back and I was told they quit carrying the enterprise jumper packs and had switched to a different brand called NOGO because theirs aren't as good. I talked to the person for another 20 min and he said they can return it for a store credit towards another one. Ok I'm down for that I said and they ordered another one. I told them I would cover the difference if they would order the bigger heavier duty one since this one crapped out so easily. 2 days later called back and of course the story changed. Now the guy said the store manager wouldn't let him return it without the original receipt. The receipt printed on thermal paper that was no longer legible since it was left in the car. I asked why because they were able to easily look up and see the sale recorded in the computer. He said it's because his manager said no and that was the last word. Well manager let me tell you that when you put your own company name on a product that does a few months later and don't stand behind it the last word gets stamped on the internet. Along with your poor customer service.

They always have just what I need... they're fast and efficient. I also appreciate their friendly…read moreservice and convenient location.

Some more great service here at batteries plus. I dread the day I come in and Chris G is not on…read moreduty though he assures me everyone that works here super qualified. Five stars all the way guys.!

Looks like they are closed. Just gave three starts so I could post here…read more Did Oscar go somewhere else? He had such good reviews and I need my car fixed. I live south - so sorry his south location is closed.

I hit a deer on a cross country trip in Fredericksburg and my Kia Soul was annihilated. I had a…read morelocal mechanic help me strap it back together enough to drive it to Austin, and took it to Big Boys. This car looks brand new, and Noe helped make sure the cost was as low as possible while walking me through every step of the way. They made payment easy and I couldn't say enough for the service.

I drove all the way from Houston after work about 3.5 hours to get my new car, and honestly, it was…read morecompletely worth the trip! I called ahead and they were kind enough to schedule an appointment and hold the car for me, which I really appreciated. The deal was too good to pass up for a slightly used 2026 Mazda CX-50 Meridian. Rickywas my salesman at Mazda South/Roger Beasley, and he was wonderful to work with. He was friendly, welcoming, and answered all of my questions without ever making me feel rushed or pressured. A special thank you to Mike, who was absolutely incredible! He went above and beyond to help me finish the purchase and made sure everything was taken care of. He was patient, attentive, and so helpful throughout the closing process. He really made an already great experience even better, and I truly appreciate how much effort he put into making sure everything went smoothly. The long drive from Houston was definitely worth it, and I'm so happy with my CX-50! Ricky and Mike made the whole experience easy, pleasant, and stress-free. I would definitely recommend this dealership to anyone looking for a car!

Couldn't be happier. The Service department worked with my schedule and I was able to be seen in a…read morematter of days NOT weeks. I was provided a loaner but Mazda went above and beyond to get my vehicle back on the road again. From Sales to Service the experience is exceptional. Thank you Roger Beasley Mazda South!