Nelson provided exceptional customer service! He made the transaction so seamless and fast. His…read moreknowledge, patience and professionalism were what I needed to hear to help my nerves about my purchase. Him and his team were super intentional and didn't make us feel like a just another transaction. He laughed at my husband's jokes and that's not always an easy task lol. Truly appreciate his service!

Jason K. provided exemplary customer service when I brought in my Jeep for maintenance. He could…read morenot have been more nice or professional!

Excellent experience! Alex was amazing, found the parts I needed and had them ready to go when I…read morearrived. Hire more people like Alex, I will be back to experience his outstanding Hospitality and Customer Service! Thank you!

I returned the car battery I bought online with same day delivery because my friend got my car's…read morebattery going. I asked the young man working if they had carts, but they did not. He was kind enough to get my car battery out of my car for me, and then he returned it in full. It was not used, and the return was easy, pleasant, and hassle-free at the Brookfield store on Ogden. Way to go, AAP!

My service agent, Kendrick, was fabulous. He welcomed me in, got my vehicle started right away and…read moresent a video of what they were doing for the service. This was an oil change and recall repair.

Absolutely disgraceful experience. This dealership flat-out tried to scam me, claiming I needed a…read morerear main seal replacement when I didn't -- confirmed by a second opinion. The service manager was arrogant and rude, and Joe is two-faced -- nice when they think they're getting your money, but nasty and disrespectful the moment you push back. This place thrives on deception and ripping people off. Stay far away unless you want to be lied to and overcharged.

I've been going to AutoZone for a while now and it's honestly one of those places that just makes…read morecar maintenance easier when you're doing it yourself. I usually go in for oil and I'm in and out without any hassle, and the staff never act like you're bothering them even when you have basic questions. What I really appreciate is the small things -- if I forget a funnel or need something quick to make the oil change go smoother, they usually have what I need right there and it saves me from making an extra stop. That kind of convenience goes a long way when you're already under the hood. Overall, solid spot for DIY repairs and maintenance. Reliable, stocked, and helpful without overcomplicating things. Definitely a go-to for me whenever I'm doing oil changes or quick fixes.

I came in with what I thought could be a dead battery. I worked with Daniel and Ozzie on my issue…read more They were great and friendly. Pricing was fair. They changed out my battery on the spot and took like 5 mins. Totally recommend.

Came in for a new battery and Bryan absolutely went above and beyond. My 2019 Equinox has a pretty…read moredifficult battery setup, but he still took the time to help me out and get everything installed correctly. His customer service was exceptional -- patient, knowledgeable, and genuinely willing to help. Really appreciate the extra effort. Highly recommend this AutoZone and especially Bryan.

Went this morning to exchange an item that I bought the young lady behind the counter gave me such…read morean attitude. Her work ethics was very bad. All I wanted was an exchange, but instead when it was all set and done, I got my money back will never go back to the store again, but I want to say thank you to the district manager Daniel for helping me out.

I had these guys out at our shop for a diagnostic on a large forklift. The tech was knowledgeable…read moreand had all the right equipment to run a proper diagnostic on his truck. He worked efficiently and professionally. No, we did not pay $6 per mile to get him to us. it was closer to 0.75$/mil or so. After all, we ended up at about 2k for half a day and 400 miles round trip. I would not complain about that. The tech recommended some parts but we never received a follow-up quote from the Cummins office. In my opinion, if you need OEM service, these guys are ok and they have the right equipment to do a good job. Would I go to them for an oil filter or a drive-belt... most likely not because other places can do that at a lower cost. But keep in mind that there are people who buy tires and window wipers at the BMW dealership

if you are looking for help or answer hopefully your not Standing along the interstate forget…read morecalling the phone number in that area or state it goes to a main phone switch line and if your calling Illinois you are likely going to get Florida these people do not care. called Hodgkins got Tennessee did not how to got Illinois first number I called.

Ettleson Cadillac/GMC is the most incredible dealership I have ever worked with. I've worked with…read moreseveral and never write reviews. They are honest, helped us with some serious issues that another dealership BILL KAY lied to us horribly when we purchased our Yukon and Ettleson got to the bottom of it and told us exactly what we need to do to solve the problem. No pressure on us to use them as a dealership, definitely not shady salesman and service such as BILL KAY. Sal Diaz in service is the reason that I continue to go back to Ettleson because he is beyond honest, thorough and doesn't take advantage of our family with Service repairs. He has been incredible to our family the past 3 years. Raymond Ramirez-Tan is an amazing salesman who doesn't put pressure on, explains everything and went through our situation and is beyond knowledgeable of what goes on with purchasing a car as well as what's best for our family versus BILL KAY dealerships. I rarely take the time to write a review unless someone is horrible to our family or extremely amazing and Ettleson Cadillac GMC has been nothing but the best to us and we hope to purchase our next vehicle from them VERY soon. I am grateful to find honest people!

Terrible customer service the general manager and manager are very rude. They're over priced. I…read morehighly recommend not going here.

If I could leave Zero stars I would. My name is Sergey. Donnie is the service manager over there. I…read morewould constantly question why it would take multiple calls to get a date to bring in our truck. Well today Donnie admitted that he has a preferred list of customers and a second class list of customers who he doesn't care about since they done butter him up. You don't want to deal with these guys. They make sure the fix is temp to keep bringing you in. There are many more guys out there that do much better jobs and don't treat customers as second class. Each customer should be treated the same and with respect. I've since gone to Rendels in Joliet. I recommend them. They are honest and aren't jerks like Donnie.

No better place to get a truck serviced at a reasonable, yes reasonable price and in a timely…read morefashion.