Employee, Raul (young man), was friendly and helpful the moment I walked into the store. He was…read morequick to greet me and ask if I needed help or had any questions. I bought motor oil and a battery for my car's main key, and he was kind enough to put the oil in and install the battery for me. He was friendly, professional, helpful, and answered all my questions. I was amazed at how knowledgeable he was about cars and their basic functions. I learned a couple of new things about cars because he went out of his way to explain and educate me. The customer service was so great that I was thrilled to share it with my family. The world needs more employees like him. Way to go, Raul!  Francisco was also friendly and answered all my questions. I can always rely on Franky's help when it comes to any questions I have about my car.

I stopped by AutoZone to replace my car battery, and Emilio went above and beyond to help me! He…read morewas super friendly, knowledgeable, and quick even helped me change the battery right there. Great customer service and very professional. Thank you, Emilio, for making a stressful situation so easy

This was the 3rd Napa store I had to go to since NAPA closed 2 store near my house. I drove to the…read morenew store At Lakewood and Alondra not knowing it is a franchise store does not honor defective batteries. My truck battery was 1 yr 2 months old. I found the Downey store which not close to my house and they said no receipt no battery replacement. I asked doesn't this company have a date base that shows my information. She said no. I told her NAPA SUCKS. Which they do all auto parts stores have your information. I will never buy anything from Napa again and will tell all my friends. I was forced to add 1 star or would not allow me to post.

What can I say this place has great customer service!! My dad has been coming here since it opened…read moreand he always tells me he loves the patience and friendliness of this location and today I came with him to get the name of the young guy who helps him and his name is TONY.. thanks Tony I, we me and my pops appreciate you!! And your team!! Oh and thanks for the cool hats!!!

7/27- I went to Pep Boys in Bellflower because my car was leaking fluid on the front lower right…read moreside. I received a text message stating my radiator needed replacing. Problem is, I purchased a radiator less than two years ago at the Downey Pep Boys. Bellflower said it was defective. I called PepBoys Corporate; filed a complaint because I did not feel that I should pay an additional $630. Today I find out my case was closed without follow up. This ain't right. Why should I pay more money for faulty parts? Talking about you paying for labor install of new radiator. Am I the only one confused? Go somewhere else!!!

Oh my gosh. 10/10 thanks guys…read more I'm a single girl whose car broke down nearby while traveling solo up the state. I was so incredibly stressed out, and I felt bad about arriving to their shop within 45 minutes of them closing. Right away Ricardo saw my stress and was compassionate and thoughtful in managing my expectations for the car. By closing time, they had a diagnosis that it was totaled, but they gave me another ~45 minutes to gather my things and make travel arrangements. The whole team I interacted with was very compassionate and kind to me throughout this process. They even offered to hold my car for a couple of days to allow me to get back home safely and make arrangements for a tow. Thank you pep boys at Lakewood Blvd! You guys really helped me out and kept my spirits up in a time of distress.

Very helpful, friendly, and quick! They fixed my tire and I got an oil change in no time at all.read more

Been coming here for a while but didn't realize how much more than tires they can do here. I had AC…read moreissues with my 2019 Yukon and they had to change the heater core which required the entire removal of my dash. They did their due diligence and looked up all the parts recommended to replace while they had it apart. I would have spent thousands more at the dealer for this work. Noe is great and always friendly.

sercive is always great. jesus is very courteous and helpful. i Will return and refer fríends and…read morefamily.

Very expeditious service . Explained everything well…read more Very friendly customer service. I had tires rotated, a slow leak fixed and new shocks put on the rear of my Town & Country mini van. Thank you!

They offer complimentary tire pressure check and will add air in your tires for when your PSI is…read morelow. I prefer coming here over Costco or the gas station because it's free and you don't need to get out of your car. All you need to do is drive up and they'll take care of the rest. The workers are informative when it comes to tires. They never pressure you to buy anything but they will let you know if your tires are starting to bald lol, I appreciate that because that's not something I pay close attention to.

Came in as a walk in for a tire alignment and everyone treated me so kindly! Was out in an hour…read moreThanks boys! I was nervous lol

Been coming here for years. Can find the most difficult parts, at a great price. They are very…read moreknowledgeable with many years of experience under their belt. Owned a Saab and Sal was able to find parts even though they have been discontinued. Great customer service and awesome prices! I prefer to spend my money at family owned businesses instead of chains. Wouldn't go anywhere else :)

Been coming here for years, and they usually have my parts in stock! When they do have to order…read morethem it gets there pretty quick!

UPDATE: Management stepped in and genuinely made this right…read more I want to update this review because I believe in being just as public when a company does the right thing as when something goes wrong. My original experience at Penske Toyota of Downey was extremely frustrating, and I stand by what I wrote about what happened during the transaction. We lost an entire day, the agreed price changed after credit was run, paperwork we had signed off on disappeared from the room, and we ultimately walked away because we no longer trusted the process. That said, what happened afterward deserves real recognition. Eddie, the General Manager, personally reached out to me after seeing my review. He did not make excuses, minimize what happened, or try to sell me another vehicle. He wanted to understand exactly what occurred and listened to the entire sequence of events. More importantly, he took responsibility for the customer experience and made a genuine effort to make things right. He followed through on what he said he would do and provided a written apology from the dealership. That matters. Anyone can run a business when everything goes perfectly. What tells you much more about a company is what leadership does when something goes seriously wrong. Eddie demonstrated that Penske Toyota of Downey has management that cares about its reputation, cares about the customer experience, and is willing to step in when the dealership falls short. My original experience was unacceptable, but Eddie's response changed my opinion of the dealership considerably. It showed me that what happened was not something senior management was willing to ignore or defend. I especially appreciate that he reached out personally, listened, investigated, apologized, and took meaningful steps to resolve the situation. That is how you handle a serious customer complaint. Companies are made up of people, and sometimes people screw things up. What matters is whether leadership cares enough to fix it. In this case, they did.

We just bought a used Gold Certified 2023 Toyota Prius from Penske Toyota in Downey and got a great…read moredeal on a low mileage super clean car for my wife. Our sales rep Ruben Bustamante was super professional and easy to work with, Tony the Manager worked some magic on the numbers and Sergio in finance was a straight shooter, no hustle or bs - he wrote the deal as was agreed upon. All in all, a great car buying experience - plus we were done and in our new car in less than 2 hours and my wife loves her new car. We drove to Penske from Venice after visiting several dealerships and it was well worth the trip. I highly recommend stopping by if you are looking for a new or used Toyota. I'd give 6 stars if I could