I was having trouble starting my car so I took out the battery and took it to Auto Zone. The sales…read moreperson took my battery in to charge and test it. A few hours later, I received a call and was notified that my battery needed replacing. She gave me options on that brand and the quality of the battery would be compatible with my car. I bought the battery with the most amperage and warranty period. She had awesome customer service and patience. Sorry, I didn't get her name to give her a recognition.

My car recently broke down, and because I currently do not have transportation, I scheduled a…read moremobile mechanic to come to my home to replace my fuel pump, brake pads, and rotors. To make everything as smooth as possible, I called this AutoZone ahead of time, provided my vehicle information, and asked them to put the correct parts aside so my mom could simply go in, pay for them, and bring them to me before my appointment. Unfortunately, when the mechanic arrived and began the repair, we discovered that the parts we were given were incorrect. When I called the store to verify the part number, the part number they had on their end was completely different from the part that had actually been set aside and sold to us. By this point, it was around 8 PM, and we were scrambling to figure out how to exchange the incorrect parts while my mechanic was already there. Since transportation was already an issue for me, this made the situation even more stressful. We decided to go to the Kapolei AutoZone to get the correct parts. What is most frustrating is that I now have to schedule another appointment with the mobile mechanic to complete the repairs because of an error that could have been avoided by making sure the correct parts were set aside in the first place. I understand that mistakes happen, but when a customer calls ahead specifically to verify and reserve parts because they are dealing with a broken down vehicle and limited transportation, accuracy is extremely important. This mistake cost us additional time, inconvenience, and another mechanic appointment

Janz wouldn't change out my battery. I've been going here for years and they always change out my…read morebattery today she said the computer stated that she couldn't change it out. I asked for a list of cars they couldn't do and she said she don't have any. That the computer told her she couldn't. So strange!

Most The counter persons at this store are trouble makers. Employees like Jennitte, izzy and a few…read moreothers are problem solvers. Some of the trouble makers will scurry over to me when i bring parts back, saying you ordered the wrong parts, i gave you what you asked for. The reason i dont go to napa or other parts houses.

Carquest Auto Parts / George's Auto Parts. Locally owned and operated, located near Kuni's and…read moreNandings. I searched for a certain spark plug for my old Sears / Briggs and Stratton lawnmower. I went from the Lawn and Garden Shops to the Auto Parts shops from Aiea to Kapolei. Finally found it at George's. I've seen George's but never went there. Nice shop, friendly staff, well stocked. Definitely recommended

The best local spot in Waipahu! They weren't too busy and my car needed a new battery. It was…read moreexposed and changed it out for me. Such a lifesaver.

Just awesome people here. Came to get a starter for my car and the two people that helped me were…read morevery friendly and knowledgeable. Had to take a drive from Mililani but it was worth it.

I drive here from Mililani! Best knowledgeable staff, best hours for any NAPA. When I'm not sure,…read moreNAPA Waipahu it is.

Huge shoutout to Tisha!…read more I had such a great experience at the Kapolei AutoZone, especially thanks to Tisha! My car broke down, and I had a mobile mechanic at my house working on my fuel pump, brakes, and rotors when we discovered that the parts I had purchased from another AutoZone location were incorrect. By this point, it was already around 9 PM, and we were scrambling to find the correct parts. We ended up going to the Kapolei location, and Tisha was amazing! She was helpful, patient, and took the time to make sure we were getting the correct parts. After an already stressful day dealing with a broken down car, transportation issues, and incorrect parts, having someone genuinely willing to help made such a difference. Thank you so much, Tisha, for helping turn an extremely frustrating situation around! Your customer service was greatly appreciated, especially that late in the evening. Because of this experience, Kapolei AutoZone will definitely be my preferred location moving forward.

I stopped by this AutoZone looking for a seatbelt extender, but unfortunately they didn't have what…read moreI needed. Even though I left without the main item I came for, I was still able to browse their selection of car accessories and picked up a few useful things, including a car trash can, some headrest hooks, and a few air fresheners. While they didn't have the specific product I was looking for, they had a decent variety of everyday accessories that made the trip worthwhile.

I just had my 2015 Tacoma repainted, and honestly, I kind of got swept up in this whole "change" or…read moreproject -- like a runner's high, except with money I apparently think I can spend carelessly. My coworker recommended MJ Motorsports since she's had a bunch of her mods done there, and because my truck went from charcoal grey to Space White, I wanted something that fit the new aesthetic. The stock silver rims looked tired. Not terrible, but definitely not the vibe. I wanted something muted, sleek, and not attention-grabbing. The moment I got my truck back from paint, I booked it to MJ in Waipahu to check out their rim selection. And look -- I already knew what I was getting myself into. I've seen their website. My wallet was crying before I even parked, but this needed to happen. At this point it wasn't a want; it was self-care. Jordan greeted me and helped me out, taking all my questions and concerns like an AK‑47 on full auto -- clearly not his first rodeo. After about an hour of standing in place, I finally settled on a set of rims... of course choosing the one that wasn't readily available. It's fine. I was just happy I left with a purchase. Installation time was two or three weeks out. I think it was their tactic. They knew what they were doing. They were cooking. In actuality, I was cooking -- cooking up new damn ideas of what else to add to my truck. "Since I'm getting new rims, I should switch up the headlights." "Shoot, I also need to upgrade my dashcam, and their Wolfbox is on sale." Pulled the trigger. Gaddamn it. Installation day finally comes around, and honestly, I kind of had it coming. I originally wanted to reuse my old tires, but they were eight years old. The tread was barely used (I drive maybe 5k miles a year), but Hawaii UV does not play -- my tires were cracking and became a hazard. They couldn't install them. Had to buy tires. BFG KO3. Sounds badass. I'll take it. TPMS sensor change? Okay, fine. Wolfbox hardwire kit? Sure, go ahead. Lunch at Zippy's? Fck it, why not (jk). Wait one more week. But it was a trap. THEY. WERE. COOKING. They knew exactly what I was thinking, I swear. "Why you only get the headlights? Stock tail lights? You shame or what? Third brake light look more like broke light. GTFOH." BRUH. I have issues. But you know what? They did good. Jordan helped me through the whole process, answered my texts, and made everything painless and efficient. This ended up being the most expensive birthday present I've ever given myself. Just to be clear: I'm not a car guy. I just wanted to change the way my truck looked -- and MJ Motorsports made it happen.

Got my son some new wheels and Michelle was super enjoyable to work with. Her team is so friendly…read moreand knowledgeable. Truly enjoyed every step of the process and will definitely go back for more business. I highly recommend MJ

Driving into cambell industrial on that main road (Kalaeloa) just take that street all the way…read more Back till you eithet have to make a right or left..then make a right on to kapolei street and look to your right (you cant miss the sign (pic)) You park outside walk and see the guys at the counter....they will ask you what you need and either see if they have it or let you walk around...The place aint too big (as far as junkyards go) but they seemed to have alot of doors .. window tracks .. motors and trans all pretty much organized and some other parts... Staff was pleasant and yard is somewhat easy to manuever. Not a bad option as salvage yards go...but if you k ow exactly what you looking for better to just call first before the drive.

Exceptional service from a true "Ohana" owned shop. I was very impressed with the attention to…read moredetail. Prices were spot on. Much Mahalo's

Called to see if they repaired flat tires. Asked if I could drop it off, just the tire. She said…read moreok. Dropped it off and by the time I got home it was done! Talk about fast! Came back to pay for it and they even put it on. Great customer service! Highly recommend this business for your tire needs!

Good job professional, had tires installed. They are very fast. Good staff nice waiting room.read more

Tokyo Auto is located in Waipahu and has some of the friendliest staff youll find! Masa is the…read moremain man, and I have dealt with him for numerous things all automotive related. If you need/are looking for rare JDM parts he can get them for you! Masa and his staff can do everything from underglow, to tune ups, to vinyl wraps. I enjoy stopping by Masa's shop if not for any business just to talk stories. Masa is a business man, but he is also a family man. Fantastic business 10/10 would recommend for all levels of auto enthusiast. If I may make a suggestion, always start with what you want and your level of auto enthusiast which alleviates getting lost in translation. Oh side note, Masa and his staff can also do LED headlights, and custom printed shirts. Check them out!

Would give 0 stars if I could. It's been almost a year since I've ordered side splitters (paid…read more$400+) for my Impreza and they "never came". I ordered in May 2022 & it's April 2023. I keep asking for updates or options (like a refund) but it's to the point where they won't respond to me so they're literally just keeping my money & I've seen their reviews where they've done that to other people. Like if it got lost from wherever you ordered it, how about you do something about it??? You're just gonna rip people off & keep our money & not respond to us??? Find or finish our shit or give us the money back. That's not even all, I actually spent about $1k total because ordered other parts that came in & I got those installed even though they were all supposed to go on together... Of course they weren't the right fitment because at this point I agree with all the people calling them clowns that don't know what they're doing... But they drilled all that shit on anyway without letting me see first. Whenever I asked for pics of the parts before I got it installed, they said they didn't have any. Anyway, the front lip doesn't match the angles on my bumper so it's probably for a different year Impreza and the mud flaps are obviously wrong too, there are floating screws that went through the mud flap but have nowhere to go on the car so they're just... There screwed into "thin air" LMAO literal joke. I can't even fathom it. What if the screws fall off & get stuck in my tire??? Literally never doing business here again & I suggest you don't either. Such a shame that they used to be a such good "name" in Hawaii but obviously they've gone downhill. I wanted to do so much with my car & would've given them so much business. I even wanted to full-body wrap my car & a lot of my friends said "I heard Tokyo Auto-" but the way I cut them off & told them my story & their reactions... I'll be sure to spread the word at the next car meet or anytime someone wants to talk about shops. I have all my photos, receipts, screenshots, & screen recordings. Don't do business here unless you want to lose money, get a shitty job done, get ignored, or in my case, all of the above.

They are class act. Very polite and very helpful. Soon as I walked in the door they greeted me and…read morehelped me with my needs large selection of car products. And not over priced. You need great car products go see them. They rock!

I love shopping at chemical guys because the detail items are to my liking and the workers are very…read morefriendly, but my visit today was not very pleasant. Upon walking in I was asked if I needed help finding something, and responded with no thank you. In the process of finding the items I wanted that I already planned to buy, I was unaware where it was located in the store. After asking for assistance twice the workers were not very enthusiastic, just told me where items were or gave me the item. The engagement in conversation was lacking because after assisting me they went back to what they were doing. The environment was very quiet and awkward, but I hope I don't have this experience again. Personally, If I decide to come back to the store to restock and get this same kind of customer service, I will not be coming back. I spend hundreds of dollars and don't think this company is deserving of my money with this kind of service.