I've had to make 3 trips to this location to get my battery replaced under warranty. They took 6…read morehours to test the old battery, gave someone else my battery by mistake, then had me pickup the wrong battery. What a cluster F of an operation. Quick update - they finally had the replacement battery and after another trip into the store got it and took it home only to find out it was also dead... don't shop here.

I was trying to get a new key fob for my 2012 Prius. They didn't have the correct model on hand so…read morethey had to order one. No big deal, they said only 3-5 days to get it in. A week later I call asking where it was, they said actually it would be 2 weeks and they forgot to call to tell me. 3 weeks in I give them a call and they tell me oh actually it is in now and we forgot to call you again. I go in to get this done and am told to wait 40 minutes in store. I settle in, and am told that actually they can't help me because their new system actually doesn't work with my car. Complete waste of time and energy. I will not be back.

Just went here again recently for my second battery from them. First time was back in 2019 for a…read moreTercel. This time it was for my Corolla. Both experiences were the same, quick and straightforward. I was in and out in under an hour. What stood out to me was the transparency. When I called ahead, the owner gave me the price right away, $144. No runaround, no "bring it in first" like most places. That alone made it an easy decision to come back. So if you're looking for fast service and upfront pricing, this place more than delivers.

The best in and out for a new car battery. Friendly, fast and the price…read morewas right. Also, easy to get to.

The prices are ridiculously expensive and there's no parts in house . You always have to wait for…read morethem to order them . They never call you to inform you that they came in . I really don't think they are even aware of their true inventory. The staff is in high rotation. Don't even want to give me my VA discount. Never going back.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

I've been collecting used batteries to recycle. As it turns out, I needed special batteries for my…read morecar's key fob and I knew where to go. Rather than wait for an online delivery, I knew that B+ had to have it. Turns out they did, and i immediately replaced the batteries in the fob (after first finding a screwdriver to open the cover). I also bought a case of AA batteries (on sale) and recycled a box of batteries.

These places are convenient, but they can't change most car key fob batteries, and they are erratic…read moreabout honoring their lifetime battery deals. The service here is a bit better than average for Batterieses Plus, if that's how to pluralize them. They do have some cool flashlights, I got one that I of course don't need. I have a flashlight problem, I admit.

Very helpful and thorough. Explained everything they did and answered all my questions.read more

I went into by brake pads and rotor for my car and the customer service rep who help me was Larry…read moreVeach he is very knowledgeable and he help me get a great product and a great price there should be more customer service reps out there just like him he is the best I recommend him to everyone

First to say I am not a review guy. I went here because my wife's car had an issue starting. I…read morejumped it and brought it in. They changed the battery and it took me over two and a half hours to get the battery changed. I had the battery changed and my wife called me concerned because she had our two daughters in the car and she was driving down the street and the car stopped. This was one day after the battery was changed. The very next day we brought it to the jeep dealership where we bought the car and they said "we thought we have seen it all but this one takes the cake". They took a video and it is attached to this review - there is clear error in installation. I will post this video below. Here is the problem. I called them and admittedly it took me a while as I travel for work. They then took their sweet time not getting back to me with every excuse in the world. I want to be clear I asked for my money and I told them more importantly this kid is Going to hurt someone. My wife was in the middle of the street. I spoke to the manager who told me he would look into it. After getting back to me he said there was nothing they can do. DO NOT GET YOUR CAR SERVICED HERE IF YOU WANT YOUR FAMILY SAFE. after discussion with the manager he pointed out how I took too long to get back to them. He ignored the video. And told me with his employee told me that he was fixing it in a different way. In reality the Young man told me he had trouble loosening the nuts on my battery. To protect yourself and your family DO NOT go to this place. Frank - you asked me to reach out, I should have been more clear. I did that. Got the run around. Spoke to Anthony who was the regional manager and he told me there was nothing he could do. Bad business. Way to stand by your services.

I love the fact that I can come in and get a battery replaced on the remote for my car without…read morepaying exhorbitant dealer prices. For a couple bucks extra, get the lifetime replaced and never pay for another battery after the first! Friendly, helpful and knowledgeable staff.

I'd like to preface this review that I've only been here for "quick needs," such as lightbulbs,…read morewasher fluid, etc. The staff here are friendly enough, and they definitely made my shopping as painless as possible. They have a seemingly overwhelming amount of options if you're not familiar with what you need. This particular visit, I was shown exactly where I needed to find a particular lightbulb, and was given guidance as to what might work best for me before I even asked. A+ for sure! I'm definitely going to continue shopping here. Keep up the good work, O'Reilley!

Today I had the best customer service anywhere since Covid destroyed are economy and customer…read moreservice. Manager Pedro and clerk Cris at the Villa Park location went above and beyond there normal employment and experience to assist me with all my questions and needs. Would recommend them to corporate for outstanding assets to the company and customers. Peter

Came to this location and this associate Adriana, had a really bad attitude. Management: this is an…read moreeasy training fix.

Needed a battery, customer service was great, helped with installing , 5 stars. Waited in line…read morepatiently to get attended I was asked for my year make and model, and what prime issue I had. Walked out the store tested battery. Lead to getting battery