After going to the location on S Virginia to buy batteries for my car remote, where the guy was a total jerk! Super unhelpful!! We made our way to the keystone location to return the batteries that were the wrong size and it was 100% better. Sean helped us get the remote open and placed the correct size in. He made the exchange easy and quick. We will only be using this location from now on. read more

Andre the manager is fabulous. There's not a lot of difference between the auto part stores from my perspective, but the staff at this one are always great. You can check online to see what parts are in stock and this location often seems to always have what we're looking for. They have no problem with. Extra calls to confirm what they've got, peeking at parts before you buy them, returns...all the transactions are easy. Staff are great: friendly, helpful, kind. I like this spot. read more

Stopped in to possibly purchase some snow chains for traversing a Sierra winter storm. Two gentleman quickly attended to us with one visiting our car through some miserable, cold rain to inform me that we already had the Snow/Mud tires usually required for our all-wheel drive vehicle. He was honest with us and risked losing the sale, but also educated us in the process. We purchased anyway as an insurance policy, but their attention and honesty will make them my first stop for my occasional auto needs! read more

Helpful team that is ready to help you the moment you enter the door. Generally well stocked. They also allow you to use tools and can help you with simple tasks. Checking the "check engine light" replace wipers. Many locations around town. read more

The battery died on my car. I charged it and it died again. I figured that it was time for a new one. I called up the local independent auto shop and they wanted to do a diganosis and charge for that and the installation and battery. They told me to come in two days and leave the car. I was looking at about $330 without them specifying which battery. I visited the O'Rielly website and they had a nice premium battery for about $200 including tax so I called and they said that they'd do the installation at no charge. I went over at 9 am and they sold me the battery and put it in and tested the electric system on my car which checked out and they didn't charge for anything but the battery. I was all done in less than 30 minutes door to door. read more

Really ignorant employees who have zero knowledge about car parts. Disappointing service and unprofessional.

Heater in truck stopped working in 30 degree weather. Noticed coolant reservoir line had snapped and lost coolant. Made it into parking lot and these guys were really helpful . Eli definitely went above and beyond to hook me up with correct parts and the knowledge to get back on the road right as it started snowing. Have been in there a couple other times with another vehicle to check codes and staff always willing to help and cool. Thanks guys ! read more

Amazing customer service here! The guys working the counter here have always been super helpful and patient with me. If they don't have the part I need they let me know where I can get it. One of them was kind enough to replace my wiper blades and tail light for me. The prices are on par with other shops and the rewards program is pretty rad if you buy things on the regular. read more

Thanks for your quick assessment of the battery issue with our RV. Driving through Reno and needed help. Friendly, helpful, and knowledgeable . read more

Just like the sign says on the door they do check engine lights. I feel like they gave me a pretty honest answer and lots of information that I can take and figure out what to do next. It was suggested that I try the cheapest possible fix first which is the octane booster and then come back for the parts if that doesn't fix the check engine light problem. Very nice patient and courteous were all of the employees in the store read more

They don't always have what I'm wanting but the staff is great and take there time to help you and go above and beyond unlike the stores up by McCarren and 7th. read more

I'm not finished visiting these guys yet, but I suppose it's time for my review. My truck sprung a leak in the back area of the engine, where no eye can see. After countless hours of searching the web, reading reports and watching videos, I said to myself, "self, you should save a couple thousand dollars and do this on your own!". The videos make it look so easy, what could go wrong? Well, I suppose if you spent the last 12 years going to automotive school it IS easy! However, I've never been to mechanic school! Fortunately, I visited O'Reilly auto parts on Keystone. Andre has been so helpful in getting me the parts I need. For some reason, no one in Washoe County stocks parts for a ford F150! We found the part online, somewhere back east(China, I think!). There were other little parts that I also needed, that no one on earth has heard of except for a select few! Andre again helped me find everything I need to complete this massive job. It's not finished yet, but no doubt with Andre's help, I should have this all wrapped up by say, 2020. Thank you Andre and the rest of the gang at O'Reilly auto parts on Keystone! You have helped me keep some of my sanity....so far. read more

O'Reilly Auto Parts - Always clean. - Auto Parts & Supplies Near Me - Reno, Nevada

I went here today to get new wiper blades. Not only did I get wiper blades, but I also bought a new battery. Best thing about the sale? John installed everything for me for free. Yep, FREE. I will definitely be going back to this store. I've had to update my review one day later after my purchase. My car started at the store after the battery was installed but wouldn't start the next day. My cousin came by after drill and low and behold, it wasn't secure. The connectors came right off and one of the bolts on the poll connector had been stripped. This battery ended up costing me about $20 more in parts to fix, and I was stranded without a car for a day. Check their work if you have them install anything. Oh, don't call to complain to the manager because they won't do anything except tell you their worker did everything right, the battery was perfect and I must have shorted out my starter. I'll still by parts from here, but will pay closer attention to anything they install. read more

Great service. I needed a car battery and also asked if they could install it for me. No problem, no charge for installation. The clerk, who's name I didn't get, installed the battery and took the old battery back for recycling. Near the McDonald's between 5th and 4th Street on Keystone Ave. Across from Wells Fargo bank. read more

want to thank miguel for making my day. he checked my battery and it needed to be replaced. he did replace it graciously. he found that it was still under warranty. he also made me feel comfortable. know the feeling that you get when you ask someone something and they act like they are doing you a favor. you don't get that from miguel. i asked how much i owed and he said i was good to go. employees like miguel are rare and golden read more

I've been coming here for years. Everyone here has been great. Anytime I need something they are quick, efficient, and very helpful, even when they are very busy. I love that they can check engine light diagnostic and get me in the right direction. They are well trained to find what I need. I would recommend them to anyone. read more

I went in to this store for a radiator the manager was rude and unprofessional he argued and refused to abide by company policy of price matching I left and went to another location and they did it without any problems the whole experience felt very unprofessional and he was management... read more

I had the worst experience every today Miguel told me to get out because I didn't want to go back and forth I asked someone else to help me one gentlemen turned his back on me and the other was going to help when he said he's the manager get out now I asked him for relay fuse and I gave him the one I had and asked for one that was only 9.99$ and he kept on with his attitude then my husband goes in and bye 3 of what I was looking for and it's the same 3 I needed that he didn't want to help me find or show me the computer like he did my husband i will never go in that story as long as he's there he's disrespectful and rude I been in this story and all over the world never encountered any one like this read more

Our check engine light came on so my wife took in the car and had them check the error code. They guy who took the reading was unfriendly and even worse he said it was a generic error code and didn't know what it meant. I took the car to auto zone and they were able to pinpoint to problem and even printed out the error code and a description of it. I will never go to O'Rielly again. Thanks Auto Zone store # 4047 read more

This place was great!! I needed new wiper blades and Andre was amazing - he was so so helpful - went out to my car multiple times to make sure we got the right wiper blades fit and installed them for me. Big relief!! read more

I will just say the absolute worst experience ever at a business! If you enjoy a guy trying to provoke an argument with you while you purchase a couple hundred dollars of auto parts from him a good experience in customer service, then this is your kind of place! Parts stores are a dime a dozen... avoid this one! I couldn't pick zero stars unfortunately so I guess they get one for a peaceful parking lot :) read more

Came in on a rainy day for some windshield wiper blades. Luis was more than helpful. Greeted me upon arrival, helped me pick out the best deal for me, and even installed them for me. In and out of the store within a couple minutes. Quick, easy, efficient. Just what I was looking for. Thank you! read more

The check engine light came on in my car and it started running really rough. A friend told me it could be the air filter so I went to O'Reillys on Keystone to pick up an air filter before getting the oil changed at Jiffy Lube. I noticed their sign that said Free Check Engine Light check so I asked for that. James ran the diagnostics and it came back as 3rd cylinder misfire. He told me it could either be the coil or spark plug so he did something that quickly told him it was the coil. Since the coil was only $97 I bought it and the air filter. When I asked James if he knew someplace quick/cheap/good that could install it he offered to put it in for me since it was a quick fix. He also put in the air filter! Thank you, James, for all your help. I will be letting everyone know what a great person you are! read more