Super helpful staff and service! I've come in a couple times when my check engine light came on,…read moreand they've always been quick and friendly about taking a reading and printing a report for free. Today they also tested my battery and helped me replace it free of charge. Again, I appreciated the friendly service from Alex and Zimraan. New battery cleared my engine light and left me confident that we can safely take our holiday road trip!

Only had 1 experience here. Was looking for a lugnut for my car since my stud and lugnut got…read morecrossthreaded.. Came to the store, and a 2nd person came up to the front to help me while the first worker helped another person. He checked for my lugnuts and they didn't have it. He offered to check the stock at the 2 closest autozones for me and was able to confirm they had them in stock. Also apparently you can pay for items at 1 autozone and pick up at another store for easier checkout! Pretty convenient. Anyways I appreciate the help and the fact someone came up to help almost immediately when they saw me waiting in line.

I'll be honest I've lived in the area forever and this is always my last resort yet most reliable…read more Located off San pablo ave near Las montañas is this hole in the wall business on the corner. Every time I've been desperate and searching for a part to get my car moving they always had the part in stock while autozone or O'Reilly needs days to receive the parts. Kinda small parking area but there's never too many people there. In and out as we would all prefer in this type of establishment amirite?? Pretty knowledgeable staff, friendly enough and you'll almost always leave knowing your project is 1 step closer to being done. Gotta love small businesses like this

THIS is an auto parts store. Not the places you see on TV and in every city. This place has…read moreeverything. I was referred here by an employee of a chain store you see in every city. I will now shop Here first. That guy was right. I was standing in the wrong store with a red orange sign this morning and I sensed it - and he confirmed it. I had excellent customer service today at the location in San Pablo. Thank you for all you do.

I found the New Owners C.J. & Will to be Pretty Honest !!!…read moreAbout a Month Ago a Dashlam plit up.on my 2006 Accord EX.... It said ' DRL ' - ' Daytime Running Lights ' ( somebody translated for me )....' !!!! C.J. kinda implied - Not an Important Fix, but I chose to Replace the Bulbs as I hate Dashlamps Staring me in the Face !!! Only - I didn't realize dat ' Disconnecting the Battery ' Restets all the Monitors, and that can affect ' Passing The SMOG TEST ' when it comes time !!! Have bought Tires and Brakes here before. They were Honest that my Rear Brake Pads still had 50 % left on them !!!!!! In my Experience they were Honest. If u like a ' New Tire Flat / Blowout Warranty ' - this may not be The Place. Mr. C.J. Singh was Honest they don't sell those !!!!! All in All they're Good to Work with !!!!!!

Do they serve Black people??? No really, I mean it do they? So I came here because it's down the…read morestreet from where I live, and I wanted a simple thing for to get air into my tire. However, I noticed that as the gentleman in front of me pulled in, they decided to close up all of their base. That was interesting, considering the fact that they were going to be closed in 32 minutes. They say they close at 7:00 and at 6:28 they were closing up for the day. It wasn't like they were servicing so many people, they weren't gonna have time to get to us, there was no when they're getting serviced. The red headed manager was talking to the person in the car in front of me and took a long time talking to it. I eventually noticed that he was signaling for me to drive around to the other side of him and that's when I noticed that the man he was talking to was black, like me. This guy pulled off, after being told that they were closed and that they couldn't get any tire service. I explained my situation and told him that I just wanted to get air for my tire. I bought my tires at their sister station and I tried to put air into my tire and it wouldn't take. This guy said that he couldn't service me because they were emptying the air tanks and that it would talk 1/2 hour or so to turn it on again. Are you kidding me??? So I had to drive two blocks home on a tire that was flat to my rim. But, I was very lucky because he told me to go to two other tire shops in the area, something I would not have had to do if they would not have closed 32 minutes before they advertised. This reminds me of the southern stories I've heard of when Black people are driving through the south and wanted to find a hotel. They pulled into a hotel where it said no vacancy, and once the person operating hotel saw they were black the no vacancy sign would light up , I see their "no vacancy" sign or their "I don't wanna serve Black people sign" and it is time for them to close! I also want them to know that I sent my money elsewhere because I want to work with people are willing to give tires, the Black people and that should not be hard. This is my second interaction like this where I felt like I was turned away. I love the idea of having a tire shop down the street to get service, however, I hate the fact that I go in and I'm treated like a second class citizen. Maybe they do this because they are under new management. Maybe they don't like money from black peoples in their neighborhood. But the next day I drove almost one mile away and got proper service. They found the hole and offered a new or used tire, as they should. Because they actually want to service their customers.

This is the location where I purchased my vehicle from last year, and I have never experienced such…read moregreat service before. I always be sure to get my truck service each time a recommendation comes up and the service team and everyone else within the building are always so sweet and professional.

It seems like they are always under staffed, called 4 times today and no response straight to…read morevoicemail. Hire some more staff, disservice to customers.

I was told my service today would take 2-2.5 hours!…read more Instead it took 1 hour and 5 min. Even the first and prior time I was here a few months ago, same thing. The speed is great. The waiting area is peak and spacious. There are multiple tables you can sit at as well with wall outlets nearby if needed. Coffee and snacks station is cool but more snacks and tea options would be cool. The vibes here are immaculate and everyone seems like they enjoy their job and working here. Will be back!

My husband and I came to Hanlees Hilltop Toyota for a scheduled oil change and were very…read moredisappointed with our experience. Despite having an appointment, we were told it would take over three hours for a simple oil change, which was frustrating and unexpected. We had intended to bring both of our vehicles in for service, but because of our interaction with Jenny Williams, we ultimately decided to leave. When we asked questions about fluids and oil recommendations, Jenny was rude, dismissive, and unhelpful. Her tone and facial expressions--including smirking and looking at us as though our questions were foolish--made us feel talked down to and uncomfortable for simply trying to understand the service being performed. Customers should be able to ask basic questions without feeling belittled. Between the excessive wait time despite having an appointment and the poor customer service we experienced, we chose to take our business elsewhere. It was disappointing, especially since we came prepared to service both cars. I expected much better professionalism and respect from a dealership service department.

Came into Pinole Goodyear over the weekend for what I thought was just a tire issue, and ended up…read morehaving a great experience. They balanced, rotated, and filled my tires, did an oil change, and pointed out a few other things to keep an eye on. I appreciated that they explained everything clearly and never made me feel pressured. Tim, the new owner, was awesome. He took the time to talk with me and introduced me to his staff and the mechanic working on my car, which made the whole experience feel honest and transparent. Good prices, great service, and a team you can trust. I'll definitely be coming back.

I've been going to the Goodyear in Pinole Vista Shopping Center regularly since before the…read morepandemic. We have two cars in our household and they get their regular services and tires there. I am someone that does not know much about cars but the guys at Goodyear have always given me their honest diagnoses on all of my vehicles while also giving me a lesson on Auto 101. They will also tell me if something is out of their reach or expertise.Most every time, this shop is able to accommodate my busy mom schedule and they are local if you live in 94803! The Goodyear has good guys.

Donny, your ego does not change the facts…read more When I called to let you know that my brakes were making a loud banging/scraping sound every time I braked, I was calm, respectful, and simply letting you know something was wrong after paying your shop to do my brakes and rotors. I was not yelling, cursing, or being disrespectful. Instead of handling it professionally, you personally cursed me out, called me a liar, told me I was no longer welcome there, and laughed while saying that if my brakes had been installed wrong, "I'd be dead." That is not funny. It is not reassuring. It is completely unacceptable from any business owner, especially when someone is calling about a serious safety issue. I then went to another professional brake shop for a second opinion, and they confirmed that the left rear caliper was missing a bracket bolt, and the bottom bolt was hand-tight/loose, which was causing the banging/popping sound when braking. So yes, there was a real issue, and I was absolutely right to call. I had been coming to this shop for three years with no issues, spending my money here and trusting you with my vehicle. That is what makes this even worse. The moment your shop made a dangerous mistake, instead of taking accountability, you chose arrogance, hostility, and intimidation. Honestly, I should have taken legal action. When a customer calls to report a serious brake issue after your shop performed the work, the response should never be insults, laughter, and banning them from the business. I called because something was wrong, not because I wanted an argument. It may be cheap. It may be convenient. But if something goes wrong and you speak up, be prepared for the owner to protect his ego instead of protecting his customers. You do not ever have to worry about getting my money again. I will never return, and I strongly caution anyone against trusting this shop with brake work or anything safety-related.

Great, honest people. I went in with for 1 tire replacement. They were thorough about solving the…read moreproblem and honest about the condition of my tires. Good morals, quality service, fair price.

John T turned a stressful day into a pleasant comforting empathetic professional experience. A…read morespecial recognition to John T very wise and excellent at customer service. Everyone I experienced here were very helpful and considerate! A Very Satisfied Customer! Evelyn R

I was in the market for a truck, full size , american, V8 , 4x4 and the new Ford f150 Lobo was…read morereally calling me. I went to another ford dealership to check the vehicle, test drove it but a day later they called and told me the color i wanted sold. Glad it did because I went to hilltop ford. Honestly got a way better deal there. I inquired online and Shawn Patton called me that same day. Made a appointment, got what i was looking. Shawn was great, very professional and likeable. I didn't feel any kind of pressure at all with her. I highly recommend her. I freakin dig my new truck man!