I love this place. The people are friendly and helpful. They installed mobility scooter carriers on my truck over the years, and when I have a problem with the carrier they prioritize me and fix it fast. I wish I had known about camp Question back when I had RVs. read more

Joe helped me diagnose an issue and was very straightforward about what he could and couldn't provide due to the issue being specific to relatively obscure systems in my camper van. I appreciated his insights and candor, which he provided free of charge. Thanks! read more

I had a low-life theive break into my camper shell yesterday on Oakland, and I went to this establishment fir the 1st time to see if they could repair the damaged lock... We'll the owner Stopped was he was doing to help me out and repair it immediately!! I was so grateful for his time and effort to get me back on the road!! I highly recommend this establishment, they were awesome!! Thank you for making my day more relaxing after what I went through... read more

Jennelle took my order for a Tacoma A.R.E. DCU truck cap in October. When shipping was delayed, she explained the reasons why. I got a call when it arrived. I got it installed the next day. Installation looks great, including the cap brake light. Price and support are pretty good. I would recommend coming by to check out their offerings. Support a local business! read more

Camp Quest - RV Repair Near Me - Richmond, California

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Camp Quest sells and repairs pickup truck and RV items. Last week they repaired my pickup's mobility scooter carrier/lift. I arrived on a Monday morning without an appointment, and they were able to take care of me. These folks are terrific. Their work is excellent. After this prompt repair we were able to take off on our planned vacation. I highly recommend Camp Quest for RV and pickup truck equipment repairs. read more

Yesterday, I dropped By their facilities to have them evaluate my custom made boutique but definitely falling apart teardrop camper. Rather than try to take on a job that was outside of their scope, they are very honest with me about the next steps I should take even going as far as to show me what parts I may wish to purchase. In a world where a lot of people are trying to make their hustle and take on jobs that are outside of their capacity, it was very refreshing to connect with a merchant that was just honest. Make no doubt about it, these people know their business they've been doing in a long time and aren't about ready to risk the reputation to take on jobs there just aren't worth the time. If you're looking for someone who's gonna waste your time and try to sell some thing they really can do go somewhere else, if you're looking for someone who's going to give you an honest answer, look no further than these folks. read more

Uhaul was having trouble filling up the propane tank on my class B van and they suggested I go to camp quest. The technician in there was able to problem solve pretty quickly and I left with a full tank of propane and a weight off of my shoulders, because I was really worried it was going to be an expensive repair. The woman working the cash register was extremely nice and welcoming. I highly recommend this place. read more

Esta sabroso fue mi hija por el manejo desde San Pablo ca. Por mi parte si se los recomiendo read more

I bought my 1st ARE Z Series truck cap from Camp Quest in 2006. The service was excellent. Joe and Janelle have helped me with various projects since then. So when I got my new Tacoma, I bought my second ARE Z Series from Camp Quest. And once again Joe and Janelle (and Cameron and Aaron) made every effort to make this purchase and installation a real breeze. I'm proud to support a local business that takes pride in their work and 100% customer satisfaction. Camp Quest is a great East Bay resource for your truck camper needs. -Joe read more

I have a company truck that the bed liner what's installed along with the camper shell and it has keys and I need to get some keys for it this place has all kinds of RV accessories David sell RVs you can stop in drain your septic tank from your RV get some propane they have truck racks read more

If you need a propane tank refilled this is the place. Especially good for me since it is close to my home. It's more affordable than trading out tanks elsewhere. Probably greener too! read more

I have bought 2 camper shells from Camp Quest I like them. However, I just got my new camp shell for my 2020 Tacoma. $1900 plus dollars I reached through the sliding window in the cab to assist pulling a carpet into my truck. I got cut badly by the razor sharp fiberglass edge. I needed a stitch but I was unwilling to expose myself to an ER during this Covid-19 pandemic I'm a paramedic and bandaged myself. I called Camp Quest to notify them of the problem. The person that answered the phone could have cared less and blamed it on the installer. The installer did a great job and could not have known of this problem. This is the owner of Camp Quest who should care!!!!! A solution to the sharp edge, where my dog sits sometimes, should have been offered. A protective cover or offer to smooth the edge!!!!' The guy that answered the phone didn't give a shit! I'm guessing it's their lazy son. Will I go back No read more

Camp Quest - My torn skin from the camper shell fiberglass - RV Repair Near Me - Richmond, California

Joe and the staff at Camp Quest are the best. Fixed us up and had us on our way in no time. We' were having trouble with the electrical system in the monitor panel in our rv. So our water pump and tank sensors were not working. Joe figured out the problem and solved it. Thanks Joe read more

In the market for a camper shell? Great! Just don't choose campquest! After waiting months for my camper shell on the day that I arrive to get installed I was a bit early the worker said 1 1/2 hours- 2 hour wait time. During the middle of the installation the worker took his lunch and ate his burrito on my tailgate! This was a red flag that the company was this comfortable doing this during the installation. On my 3rd hour of waiting the gentleman in line before me received his truck and new shell back only for his back up camera in his truck to longer work. The workers and this gentleman exchanged some Words and eventually took a look at it. After this happened I tried to be more understanding and patient . When my truck was pulled out of the garage I noticed my top brake light to not be working . When I asked the worker to check my lights he told me all the brake lights were on, when I made it home I double checked only to realize he wired the light to my taillights and not brake lights, after I asked specifically! Once again back here to get this mistake fixed. This place has lost there compassion for the business and treat the customers like a joke. Take your business elsewhere and have someone treat your truck and purchase with some care. I've worked plenty of jobs making a 5$ sale treating the customer as good as a 300$ sale. Come here and spend $3000 I guess they forgot to charge me for the customer service. Also: picked up 5 screws while standing in front of their garage, wouldn't surprise if you got a flat tire here. read more

I need a part for my trailer awning . The company that makes it doesn't seem to sell parts to trailer owners. I took my broken part in and they spent about half an hour going through their various parts and finally ended up finding one on ebay. They printed out the info so I could order it. This is why I will always give them my business. They take pride in offering excellent customer service at all times. great folks read more

I brought my truck in to have a shell I waited 16 weeks for installed, they told me it would be a 2 hour install in the end it took 5 hours, their explanation was that Fords take longer to install. When I first got there they said a guy that had a 3:30 appointment came in early so what I believe they did was push my 2:00 out. They have been in Richmond a long time but by the looks of the showroom I think they are making it month to month. I won't do busy with them again. read more

I've recently purchased a 21-foot RV and have used Camp Quest on multiple items I needed. Each time I've gone to their store I have met friendly helpful kind people who are very knowledgeable. read more

Truly Amazing Service here, you will not regret purchasing products here. Jennelle works with you on finding the best deals and most appropriate option for the accessories you want customized on your vehicle. I spoke with truck accessory companies from the Bay Area, Central Valley, and the Sacramento Region, and this company was the friendliest, reasonably priced, and overall best customer service amongst all the different regions. They don't carry overstock in their store... I purchased a truck camper shell In addition to this, they support first responders and military personnel. You guys should support their company as well. read more

I have a Leer camper shell that's really nice but I've broken the bottom skirt on it twice so far. My own fault! I've also broken the tail light twice. Anyways, since I'm relatively new to the area, I don't really have the lowdown about where to get camper shell repairs. I just figured all camper shops were the same. Was I wrong! When this happened before, the first place I took my shell to was in Martinez a few years ago. It was a good shop but I remembered I had to go there 2 times so they could look at the serial numbers and order the parts which I had to pay for in advance.. ok... I can't remember the total cost of ordering a new skirt and light as this was a few years ago but I believe they were well over $450.00 Recently, I broke the light and the skirt once again and once again I took my shell over to the place in Martinez. When I got there and told them what the problem was, right away the guy started telling me I needed to buy a $500.00 new door because getting the remaining broken up fiberglass (skirt) off the glass, was "gunna be too much work" and I might as well just buy a new door because they were only $50-100 more. Long story short, I didn't care for the way this dude whined and didn't think anything of it to potentially charge me (had I stayed) another $50 to $100 more because he wanted to save some time and labor in getting a new door instead. Thankfully, it forced me to look elsewhere. I stumbled onto camp quest a few days later. They didn't need me to come in twice, I just emailed pics of damage and serial number to Cameron. He made an appointment for me when it was convenient for me. They did Excellent work - better than expected! Aaron made the repairs- that dude is Very thorough and fixed all the other small, unmentioned repairs after pointing them out. I was charged an Extremely Fair price and didn't have to hear any whining or complaining. This shop treated me so fair and when I compare it to the other place I had gone to previously, it's a no brainer that I needed to write this review. This place is in a rough area, not visually appealing at all but THEY DO GREAT WORK! Thank you Cameron and Aaron! Outstanding job! read more

Joe and Jenelle were each quite helpful when I came in the first time (with Jenelle) to ask questions about caps for my Tacoma, and a second time a few days later (with Joe) to place my order. Jenelle patiently answered my many questions. (I had done tons of research on forums, etc.) Joe quickly walked me through the ordering process on my lunch break, even describing their installation process in detail. I liked that they were no BS about pricing, offering MSRP, and were even able to immediately get a manufacturer rep on the phone to answer a question I had. Looking forward to seeing how the cap holds up once installed! I'll be taking it camping soon. (Will update review.) read more

Unmasked employee - and not only when in the employee area behind plexiglass - when I dropped by in mid-November 2021. Make of that what you will, but I won't be back even though I live nearby and am in the market for some of the products they sell. read more

$800 later, the refrigerator in my Eurovan camper still isn't working. I won't take it back to Quest again. He is rude and aggressive. Beware! read more

We took our RV to Camp Quest to have our Norcold refrigerator serviced. Joe was very knowledgeable and helpful. We highly recommend this business. read more

Everyone at Camp Quest has been professional and extremely helpful. They've helped us several times with our RV. We highly recommend them.

Unfortunately I have to give this place a one star. My husband and I are new to owning a trailer and we bought a used one. We took it straight to camp quest so they can help us with lil repairs and tell us more about the trailer we bought because we heard good things about them. Well $1,500 later they told us we were good to go and everything looked great. After this horrible rain we got in Northern California we saw multiple leaks. We decided to climb on top of it and check it out ourselves . Well we found two big holes, broken cover for the air ( that they replaced) & other minor damage I wouldn't be on here if I knew they didn't get on the roof . Well they did to replace sunroof covers and to work on air conditioning . So I would say if your looking for honest work go far from these guy. All we wanted to know was the truth about the trailer . We would have paid to get things fixed .Unfortunately I really thought they would do good work. Even after we told them how new to owning travel trailers . We left feeling great and confident with their work just didn't last. read more

Camp Quest - What they left on our roof after fixing our air(underneath this hood ) and saying everything looked great - RV Repair Near Me - Richmond, California

3 months after purchasing a few parts from the store I have yet to receive my item. I've checked in numerous times to no avail. It seems that each time I call, I get the run-around and something like "we will check into and get back to you." (I have never received a follow up call, I have to call back). Maybe they are busy, maybe they have issues with their suppliers, but the bottom line is that after 3 months and several attempts to locate my order, this should be moved up in priority and handled with some urgency. I don't feel like they acknowledge that at all. read more

If I could choose no stars, I would. This review is from a visit made in August 2012 I wanted to support a small local business rather than Uhaul, so I went to them to have a trailer hitch installed. I ordered the part, and paid for it. The guy, after having some problems on the computer, said the part was ordered and would be in the shop in three days. I scheduled the installation for 10 days later. At that time, I ordered a small trailer as he said he was a licensed uhaul dealer. I thought this would be great so I could avoid Richmond Uhaul on the morning I needed it. When I showed up 10 days later, the guy said he had no record of my hitch order, despite the fact that I had the paid printout. He said something must have happened to the order (Ya think?!!). So, I rescheduled the installation for a week later - one day before I would have to use the hitch. I also asked again about the trailer. He said the order was on record and would be available. The hitch was ordered (I called ahead this time) I arrived to have it installed and he looked at my truck and said he would have to install a more expensive electrical connection because my Tacoma didn't come with some part. At the time I ordered the hitch, I asked him if he needed to look at my truck and he said not, that all tacomas are the same and he knows what to order. So, despite all the screwups on his part, he added almost 50 dollars to the estimate. Even before the added amount, this place was more expensive than Uhaul, but I still wanted to support a local small business. Hitch finally installed. 4 days later, I show up for my trailer, and, yes, you guessed it. It wasn't on the lot. He said, of course, he can't promise all the equipment to be available on his lot, so he sent me over to Uhaul, where I was told I was lucky, because they had one of the trailers ordered available, but if anyone had shown up before me, it had not been reserved in my name. The guy said rather condescendingly, that he's a small business and he's doing his best. Great excuse. Avoid this business. You're better off going to Uhaul (hate to say it). But if you must use CAmp Quest, don't work with the guy, work with his wife (partner, ?) he's totally incompetent. She seems to have more on the ball. read more

Very disappointed with the level of service. Joe at the counter was just not very interested in providing to many answers to question or providing options his knowledge was also quite limited in the field of RV's. AWFUL customer service. I would only return here to select from a very small selection of available on hand parts as this is local. Don't get me wrong...this place may be great gor trucks. But for RV's??? read more

Was charged an unreasonable amount on an RV battery job and work was not performed as requested. Overall unsatisfying experience. I visited this business to upgrade the coach batteries in my RV. Owner Joe recommended replacing my existing lead acid coach battery with two sealed AGM batteries because one needed to be located in the cabin and the batteries needed to be matched for charging efficiency. The install was quoted as 1.5 to 2 hours max. When I picked up my RV, I was told the install was 6 hours but that I would only be charged for 4. The battery was not installed according to the wiring diagram I provided in advance, another electrician later confirmed. And the batteries were undersized (group 24) compared to what was removed from my RV (group 27) and priced significantly over other retailers. So in the end I got weaker batteries than I expected, didn't get them installed the way I wanted and paid about double what the job should have cost. On expressing my concern about value to Joe, he gave me a 5% discount on the batteries. read more

So if anyone is keeping track, I posted my review 12 days ago. My last email was responded to on April 19th. It is April 30, and there finally a response to my review? It took almost two weeks to finally respond? That's how long it took for this "business" to figure out how they could spin this whole debacle...because I was willing to drive a distance? Yikes! First of all, there are not many places that deal with customization of this particularity, so it's limited. Second, 54 miles is not a great distance to have something installed. Don't flatter yourself. I did find a company who was able to accommodate my father and I with a better deal. I thank you for the opportunity to advertise their business with your response. CUSTOM TRUCK in South San Francisco is the place to go! They have associates who are HONEST and take the time to TALK with their customers. They make their customers feel like they are the only ones there and that their business means something to them. That is the difference between a GOOD business and one that clearly doesn't care about its customers. I didn't lose out with you on some great deal; on the contrary, I got a better deal and better service elsewhere! Trying to muddy the waters by telling people that you were basically overwhelmed by my emails is embarrassing. It just shows how ill equipped your are to handle a business. I was very clear in my emails what I was looking for. There were always two trucks involved. This just proves how disorganized your business is that you mix up your emails. I would hate to be one of your customers and have my order mixed up with someone else's because you can't stay focused. What you failed to mention in your retort was how you begged me, via email, to not post a negative review over, as you stated, "a measly $100 mistake". As I mentioned in my email, it wasn't about the price, it was the fact that Joe was rude with me over the phone and essentially called me a liar about the initial quote. The problem is that I have all the emails still that prove Joe was wrong, yet he couldn't own up to his mistake. I have STILL yet to receive any response from him about his mistake, but again, cowards or dishonest people don't own up to their mistakes. In response to your "venom" comment. Just because I didn't tuck tail and remove my honest review I get called out as spewing "venom"? Get use to it. You're supposedly a business, you're going to have some people who don't agree with your approach or practices (looking at your reviews it's more than just some people). A GOOD business learns from these reviews and accepts criticism so that they can learn from their mistakes and strive to become better. GOOD businesses don't knock or belittle people who speak up about a bad experience. That is the bullying mentality. I appreciate and respect a business who take the time to read reviews, acknowledge them, and thank them for the opportunity to fix their mistake. YOUR business has much to learn on how to treat people. I'm just glad sites like Yelp exist so that people can be warned and avoid having to deal with bad businesses such as yourself. If the consultation in all of this for you is that I was willing to drive somewhere to give you business, well then maybe business is really that bad for you, and I feel sorry for you. You don't have the best deals in the Bay, and you clearly don't have the best customer service either. read more

This place has a way larger markup on RV parts and supplies compared to other companies! Came in to just get some cleaning chemicals, vent covers and other misc parts as we were in the area but just walked out when they wanted $35 for a vent cover vs $10 and the dealer close to us in Dublin. read more

We worked with Joe, the owner to troubleshoot and then replace our failing Norcold refrigerator/freezer. Joe's expertise and professionalism made this experience a LOT easier. He was great to work with. We felt the cost was very reasonable and the installation got done ahead of the estimated time. We couldn't be happier. As a bonus, each time we made an appointment we got in to the shop in a week or less. This is amazing these days when we hear stories of people waiting as long as 2 months to get their RV serviced. read more

I brought my F150 to CampQuest early this year for a new tonneau cover. It was the first one I've purchased, so I wanted to browse all of my options before I made a selection. They have an excellent stock of products on display in their showroom that you can put your hands on, operate, and get an idea of how they'll look on your vehicle before you purchase. They're an expensive, custom accessory for your truck, so you should visit the showroom first. I decided on a 3-panel folding cover by LEER, and I love how it looks on my truck, and how it operates. I scheduled an appointment for installation within a week, and when I brought my truck in they had it installed in less than 2 hours. They've got a waiting room with cable TV where you can wait while they're installing. After a few months of use, I had trouble with the cover not latching along one side, so I brought it in for an adjustment. They adjusted the clamps on the rails, but the same issue started happening again after a couple more months. So I brought it back again, and they took care of me that same day and installed spacers for better alignment. While I came in with some frustration, on both occasions I was met with courtesy, and with somebody immediately walking out to my truck with me to see it together and diagnose the issue. They took care of it that day both times, and there was no attitude or posturing about it, just a willingness to take care of the customer. Joe and Jennelle are good people and chances are that you'll interact with one or both of them when you visit. It's their family business and you can tell that they care about their service. Highly recommended. read more

I had a crisis while pulling my cargo trailer on the freeway. Made my way there and not only was the problem quickly diagnosed and solved but I was treated with kindness and concern. Rarely do you encounter this kind of service. Go here, you won't be sorry. read more

Unbelievably rude person!!!! I called to get a 7 way plug and brake control unit installed in my car. I had to call 5 times to get through to someone. Their voicemail says its full so you can't leave a message. When I did reach someone, the guy said he had an appointment for next Tuesday which would work for me since I'm leaving on my trip Wednesday but he refused to give me that time saying he would not put that much pressure on himself to have it ready by Wednesday. He became very rude with me for no reason whatsoever. I would not recommend using this company for anything. read more

Had a problem with our 2018 Norcold DE0061 refrigerator/freezer blowing fuses. Joe, the owner, took a look at it, suggested a fix, and called a Norcold expert to verify. Fantastic experience; excellent service. These guys know what they are doing AND have a network of experts to call upon. read more

When a stabilizer jack broke on my 20-year-old trailer camper I was worried about replacing such an essential part. The part couldn't be ordered anymore. And there are very few places that do repair work on popup camper trailers in my area. Fortunately the owner of Camp Quest had a used stabilizer that matched in his inventory. I received great customer service and am happy to recommend this business. read more

These people are inept and crooks. They installed windoors on my Leer and ended up installing the wrong model. They then tried to charge me full price to put the right ones in, in addition to the cost of the wrong model. After having me drive back two more times, they ordered the wrong replacement model wasting a bunch of everyones time and money. I ended up having a reputable shop install the right ones and had to sell the incorrect ones on craigslist. read more

Horrible customer service!!!!! They sold me a hitch that was too small. I gave the boy the specs for what I was towing and he did NOT suggest anything. As a new camper I just went with the mid priced hitch. Turns out it was too small. But he should have been knowledgeable enough to know what to suggest. I returned the hitch less than a week later because the clearance between my 5th wheel and my truck bed was less than 2 inches. I returned the hitch and they never refunded me!!!! $1353 GONE and I'm still waiting AND NO REFUND receipt!!! That means the bank won't dispute the charges!!!! I called them for a B refund and the lady got an attitude with me over the phone for requesting my money back. I'm also pissed because I also had to drive 2 hours away to Hitch House in Stockton CA (which gave EXCELLENT service) to spend an EXTRA $1400 on a bigger hitch which should have been suggested to me based on the specs I gave the boy. Don't go here unless you want to be ripped off!! Sincerely a PISSED customer!!! read more

I called today and reached Joe the RV guy and he gave us good advise on what we could do before we pay to get our house batteries replaced. I thought that was really thoughtful to give us advise over the phone. I'm hoping I finally found a local place close to home to help us with our RV needs. I'm lowering my rating to 3 stars because I called Monday morning before opening to reschedule my appointment and said I would call after opening. I called at my lunch break and talked to Joe. Joe didn't even acknowledge getting my message and put me on hold several minutes. I had to hang up and called back only to be put on hold again. Joe knew it was me and if he really wanted the business he would have called me back when not busy. read more