1442 Fitzgerald Dr Pinole, CA 94564…read more I had a nice and informative experience at this store at Pinole Vista Shopping Center. So, it's Saturday evening in Pinole, and I decide to drop by this store and see if they have a particular oil treatment a mechanic recommended. So I walk in and the man behind the counter asked me what can he help me with. I said I just want to see your oil treatment section. Then he starts up with a lots of questions about my situation. Frankly, I was a little annoyed. But then I realized, this is part of the auto parts store experience. You don't get this when you buy things online. People sharing ideas and experiences. So I grab the product I was looking for, and go up to pay. The man behind the counter tells me his experience with occasional noisy lifters. Then he suggested another product to try. Thanks, I will keep that product in mind.

Needed a new car battery on this rainy day! I don't know how to install that myself so I had help…read more They were very patient, friendly, and informative. I was helped right away. Much thanks for a nice experience!

I found the New Owners C.J. & Will to be Pretty Honest !!!…read moreAbout a Month Ago a Dashlam plit up.on my 2006 Accord EX.... It said ' DRL ' - ' Daytime Running Lights ' ( somebody translated for me )....' !!!! C.J. kinda implied - Not an Important Fix, but I chose to Replace the Bulbs as I hate Dashlamps Staring me in the Face !!! Only - I didn't realize dat ' Disconnecting the Battery ' Restets all the Monitors, and that can affect ' Passing The SMOG TEST ' when it comes time !!! Have bought Tires and Brakes here before. They were Honest that my Rear Brake Pads still had 50 % left on them !!!!!! In my Experience they were Honest. If u like a ' New Tire Flat / Blowout Warranty ' - this may not be The Place. Mr. C.J. Singh was Honest they don't sell those !!!!! All in All they're Good to Work with !!!!!!

Do they serve Black people??? No really, I mean it do they? So I came here because it's down the…read morestreet from where I live, and I wanted a simple thing for to get air into my tire. However, I noticed that as the gentleman in front of me pulled in, they decided to close up all of their base. That was interesting, considering the fact that they were going to be closed in 32 minutes. They say they close at 7:00 and at 6:28 they were closing up for the day. It wasn't like they were servicing so many people, they weren't gonna have time to get to us, there was no when they're getting serviced. The red headed manager was talking to the person in the car in front of me and took a long time talking to it. I eventually noticed that he was signaling for me to drive around to the other side of him and that's when I noticed that the man he was talking to was black, like me. This guy pulled off, after being told that they were closed and that they couldn't get any tire service. I explained my situation and told him that I just wanted to get air for my tire. I bought my tires at their sister station and I tried to put air into my tire and it wouldn't take. This guy said that he couldn't service me because they were emptying the air tanks and that it would talk 1/2 hour or so to turn it on again. Are you kidding me??? So I had to drive two blocks home on a tire that was flat to my rim. But, I was very lucky because he told me to go to two other tire shops in the area, something I would not have had to do if they would not have closed 32 minutes before they advertised. This reminds me of the southern stories I've heard of when Black people are driving through the south and wanted to find a hotel. They pulled into a hotel where it said no vacancy, and once the person operating hotel saw they were black the no vacancy sign would light up , I see their "no vacancy" sign or their "I don't wanna serve Black people sign" and it is time for them to close! I also want them to know that I sent my money elsewhere because I want to work with people are willing to give tires, the Black people and that should not be hard. This is my second interaction like this where I felt like I was turned away. I love the idea of having a tire shop down the street to get service, however, I hate the fact that I go in and I'm treated like a second class citizen. Maybe they do this because they are under new management. Maybe they don't like money from black peoples in their neighborhood. But the next day I drove almost one mile away and got proper service. They found the hole and offered a new or used tire, as they should. Because they actually want to service their customers.

This is the location where I purchased my vehicle from last year, and I have never experienced such…read moregreat service before. I always be sure to get my truck service each time a recommendation comes up and the service team and everyone else within the building are always so sweet and professional.

It seems like they are always under staffed, called 4 times today and no response straight to…read morevoicemail. Hire some more staff, disservice to customers.

Stopped at Tire Depot today after my tire pressure light came on. The mechanic in the blue jumpsuit…read morequickly checked all four tires and confirmed they were fine. He was professional, kind, and gave me real peace of mind on the spot. I really appreciated the service and will definitely keep this shop in mind.

Quick tire repair on a late Saturday. A bit expensive but had two slow leaks in each of my rear…read moretires. Found out it was a nail in one and a staple looking nail in the other. In and out in about 20 minutes and they also used a torque wrench for final torque. Would still Double check because I don't need a broken lug any time soon.

I needed a new bed liner for my truck and when I called I was given a number of choices and once I…read moredecided I was told that it would arrive the next day and to come by and they would install it so that's what I did. Easy peasy! Their pricing was great and the installation was quick and was installed perfectly. If you're looking for a bed liner, a camper shell, a tow hitch or anything truck, rv or camper related give camp quest a call.

I love this place. The people are friendly and helpful. They installed mobility scooter carriers…read moreon my truck over the years, and when I have a problem with the carrier they prioritize me and fix it fast. I wish I had known about camp Question back when I had RVs.

J&E Automotive did an amazing job helping me with my 1999 Dodge Ram pickup truck! A huge thank you…read moreto Enrique and the entire team for replacing both of my front headlight assemblies and for the excellent customer service from start to finish. This truck has a lot of sentimental value to me because it belonged to my dad before he passed away, so taking care of it means a lot to me. I truly appreciate Enrique and the team taking the time to do such a great job and treating my truck with care. The quality of their work was excellent, their communication was great, and they provided an incredible value for the price. They were professional, honest, and made the whole process easy and stress-free. You can really tell this is a great family-oriented business that takes pride in their work and genuinely cares about their customers. I couldn't be happier with the service I received. If I could give more than 5 stars, I absolutely would! I highly recommend Enrique and J&E Automotive to anyone who needs automotive repairs. Thank you again for taking such great care of me and my truck. I'll definitely be coming back for any future repair needs!

Unfortunately, I was super disappointed with Hanlee's Hilltop GMC after dropping over $600 for a…read more90K service on my GMC Canyon in June. I got a dead batter and asked that they look at this, and they fought tooth and nail; "we didn't touch your battery." So J&E was recommended and I am so glad they were. Short version: At first, it appeared my alternator was intermittently not working correctly. $1700 later and I still got 3 dead batteries over the following weekend. Turns out, the 2024 Odyssey battery had a dead cell. Warranty replaced for free, and the Truck is back in service. I can't recommend J&E higher, and they are now my new auto shop for life!

Donny, your ego does not change the facts…read more When I called to let you know that my brakes were making a loud banging/scraping sound every time I braked, I was calm, respectful, and simply letting you know something was wrong after paying your shop to do my brakes and rotors. I was not yelling, cursing, or being disrespectful. Instead of handling it professionally, you personally cursed me out, called me a liar, told me I was no longer welcome there, and laughed while saying that if my brakes had been installed wrong, "I'd be dead." That is not funny. It is not reassuring. It is completely unacceptable from any business owner, especially when someone is calling about a serious safety issue. I then went to another professional brake shop for a second opinion, and they confirmed that the left rear caliper was missing a bracket bolt, and the bottom bolt was hand-tight/loose, which was causing the banging/popping sound when braking. So yes, there was a real issue, and I was absolutely right to call. I had been coming to this shop for three years with no issues, spending my money here and trusting you with my vehicle. That is what makes this even worse. The moment your shop made a dangerous mistake, instead of taking accountability, you chose arrogance, hostility, and intimidation. Honestly, I should have taken legal action. When a customer calls to report a serious brake issue after your shop performed the work, the response should never be insults, laughter, and banning them from the business. I called because something was wrong, not because I wanted an argument. It may be cheap. It may be convenient. But if something goes wrong and you speak up, be prepared for the owner to protect his ego instead of protecting his customers. You do not ever have to worry about getting my money again. I will never return, and I strongly caution anyone against trusting this shop with brake work or anything safety-related.

Great, honest people. I went in with for 1 tire replacement. They were thorough about solving the…read moreproblem and honest about the condition of my tires. Good morals, quality service, fair price.

We had a great experience working with Miguel at Toyota of Berkeley. He was knowledgeable,…read moreresponsive, and easy to work with throughout the process. The experience felt straightforward and low pressure, and the process was quick and smooth. He even stayed a little late to help finalize everything for us. We love our 2023 Honda Pilot. Thanks again, Miguel!

BE AWARE: Toyota of Berkeley's I-80 Junction service center charges an additional 3% fee if you…read moredon't pay in cash. This was not disclosed when I dropped off my car. I only discovered it when I arrived to pick it up... after the work was already completed. At that point, I had no real choice. They had my car, I'd arrived via Uber, and there was no practical way to go withdraw $800 cash from the ATM at that time of day even if I could get to one. I was effectively stuck. The repair itself (replacing an oxygen sensor) cost about $800, which already felt high. A quick Google check shows the typical range is $300-$600. The part itself costs about $200 for the genuine Toyota part and my statement says that they took 1.5 hours to complete the work so labor accounts for the remaining $600 of cost which means I paid $400/hour here. On top of that, I was charged another 3% simply for paying by card. For those doing the math, it's true, $25 more isn't a fortune. But the issue is the lack of transparency and the feeling of being squeezed for every dime with no way out. Fees like this should be clearly disclosed upfront, verbally and prior to the work being done... not quietly added when the customer no longer has options. To make matters worse, the repair took three days, despite being promised it would be completed in one. I'm sharing this so others can make an informed decision. There are many reputable Toyota mechanics in the Bay Area who do quality work without surprise fees, and keeping your car for 3 days for 1.5 hours of work. I'll be taking my business to literally any of them going forward.