I can not recommend a car service station more strongly than this Brakes Plus…read more I've been here many times, and the customer service is incomparable. Do yourself a favor and go to the best, stay away from the rest! PS: maybe more importantly...they are trustworthy

They have great customer service and helped reattach the splash shield on the undercarriage of my…read morecar. They also helped me find the new part at a reasonable price.

Horrible experience from start to finish. I called two different locations asking about an…read morealignment, and not once did anyone ask whether my vehicle has lane departure assistance. I arrived at the store, they looked at my car, took it into the shop, and still no one mentioned it. After wasting about 10 minutes, they finally came out and told me they couldn't complete the alignment because of the lane departure system. If that's a dealbreaker, why wouldn't they ask that over the phone or at least before taking my payment and bringing the car back? Then came the refund process, which was another nightmare. They couldn't find me or my vehicle in the system, and after repeating my address and information multiple times over the course of 20+ minutes, I was finally able to leave. Complete waste of time. There were so many opportunities to handle this better, but the entire experience was disorganized and frustrating. Save yourself the headache and just go somewhere else.

I'm very frustrated with how this was handled. I was never clearly given a new total before…read moreadditional work was done, and I did not understand that I had agreed to an extra tire because the employee was mumbling and not clearly explaining the charges. I was told they "couldn't get them to balance" and that the work was already done, so I couldn't leave, but after I paid they said it would still be another 30-40 minutes. That was confusing and felt dishonest. If extra work or charges are being added, customers need to be clearly told what is being done and given the updated total before the work is completed. I was given tires that are far worse quality than what I would have liked to have received and I didn't even pick the new rims (why they had to be some fancy looking thing and not the stock with hubcaps I don't understand) I looked up the Sentry tires they put on and it's a huge downgrade from what I had and reportedly wears out in less than a year...I would have preferred to have gone home and come back when I had enough money to pay for the quality tires that will last me more than a year...

Attentive and personal service, with the bays exposed so you can actually see what's going on…read more Great front desk!

Received an oil change about 3500 miles ago. Today I changed my oil and discovered they did not…read morereplace the drain plug gasket. This is unacceptable for a location offering oil changes.

Went in today to have my tire plugged. I did not purchase my tires from them, so obviously…read more expecting to pay for the labor & time. My car was ready in less than a hour and at N/C. Also shout out to Jacob for superior customer service! Thank you Discount Tire. When a new set is required I will certainly look your way

You can never see anyone on time for an appointment. You can see three bays are empty... you show…read moreup 5 min early... the text asks have you left? Have you arrived? Yes. Then yes. But who cares! Look there is a phone that needs answering again... I would rather ignore people in line. I would rather ignore people with appointments to take a phone call that would for the most part - always take 10 minutes! So 5 stations and two are walk ins they are in the parking lot with... two are on the phone...one is using his poor sales skills to upgrade tires... Now... past the appointment time... 10 plus minutes since I said YES I HAVE ARRIVED... they know that Texas Roadhouse does this better right? I feel like they are making too much money.

This is the best inspection place. Ive been going here since i moved to the area. They are fast,…read moreand friendly. Make sure to go there on a weekday during the day

Here's a polished version that keeps your frustration clear while making the review more persuasive…read moreand focused on the employee's behavior rather than speculation about personal characteristics. Before posting, I'd recommend avoiding references to the employee's nationality, since you can't know whether that affected the interaction and it can distract from the service issues you're describing. I used to think this was a good place to get my car inspected, but after this experience, I won't be returning. My daughter waited in line for 30-40 minutes. When it was finally her turn, she couldn't immediately locate the correct proof of insurance on her phone. She called me so I could help her find it, but the employee was impatient and repeatedly told her to leave instead of giving her a couple of minutes to pull up the correct document. The employee came across as rude, dismissive, and unprofessional throughout the interaction. Customer service is a huge part of any business, and it's unreasonable to expect someone to instantly find the right document on their phone after waiting that long. To make matters worse, he was standing very close to her car and made her feel rushed and uncomfortable. If the employee had simply given her a few minutes to locate the correct insurance information, this entire situation could have been avoided. Because of how my daughter was treated, we will not be returning. There are plenty of businesses that know how to treat customers with patience and respect, and I recommend taking your business to one of them instead.

My family was in the market for a new 2026 Sienna XLE. I had already secured an official OTD quote…read morefrom Longo Toyota of Prosper, complete with their letterhead. Preferring to buy locally, I visited Toyota of Plano to see if you could match the offer. Instead of a professional discussion, I was met with shocking hostility from one of your managers (a tall gentleman of Middle Eastern descent). He directly attacked my integrity, stating, "I've seen this trick many times; people bring fake quotes from Richardson or Prosper to deceive us." He further alleged, without any evidence, that the other dealer would add a markup of over $6,000. While I respect a dealership's right to decline a price match, I find it unacceptable to be accused of dishonesty. This lack of professional ethics is not only a personal insult but a significant blow to the Toyota brand image. As a direct result of this experience, I returned to Longo Toyota of Prosper the following day and purchased the vehicle there. The contrast in service was stark; they treated me with respect, and my wife is thrilled with our new car. I will be sharing this experience with my community to ensure other buyers know to take their business to dealerships that actually value their customers.

Took my Toyota Camry in because the sunroof was stuck in the vent position and I could not get it…read moreto open or close. If you are unfortunate enough to own this car and experience this issue you know that there is no easy fix. When I arrived I pulled up, handed the tech the keys, and walked inside to check in. Lawrence was so nice and helpful, let me know a time frame, and explained where the restrooms and snacks were located. He also let me know there was a recall that they would also take care of while they had my car back there. After about 3 hours Lawrence called me up and informed me that they were not able to get the sunroof closed and the cost of getting it fixed is almost $11,000. Having just moved 1000 miles from home, looking for a job, and have now loss my reliable transportation I broke down right at his desk. Lawrence proceeded to go talk to other managers to see how he could help me. He mentioned that they could take the headliner down and MAYBE be able to get it closed that way. I had to take the risk. About 4 hours later he comes out to the lobby with a technician named Tristan. Poor Tristan had been fighting with my sunroof all day, but was determined to help me and continued to try everything he could possibly think of. Eventually all his hard work payed off and he was able to get closed and even washed my car for me. These two men may have just been doing their job to other people, but they really did change my life. They offered support, determination, and the willingness to go above and beyond for a customer. Having just moved to Texas this was my first experience with this location and I now will continue to have my car serviced here. P.S. Let this be a reminder to NOT get a Toyota Camry with a panoramic moonroof!!

I don't know how the other reviews say this lady is great and respectful, because she's not. She's…read morevery rude. My car did pass the inspection, so I'm not an angry customer that's upset because I failed the inspection. She's not personable, she's not polite, she's short. If I would've had more time to take care of this, I would've left...but never again.

I went there on a Friday afternoon. The lady did the inspection quick (my car passed of course),…read moreand I paid $20 cash (it was $18.50). I got my inspection sheet and was able to leave in no time.

I'm so happy this place was recommended to me There were…read morethings that I was not aware of with my vehicle The staff was courteous didn't mind my asking questions And the service is superb!! 10 out of 10 I'm definitely going to keep coming back here

They told me they had replaced spark plugs in a 6-cylinder car which I was told at AutoZone later…read morethat it was never done, just beware