Amazing we have been coming here for many years. They cut glass for our patio table that was our…read moreson's table so it really was a very special patio set and they did an AWESOME JOB! Have used them many times for screens and glass. Team is very polite and helpful. Thank you

**Subject: Inconsistent and Unfair Enforcement of Policies**…read more I want to express my frustration with the recent experience involving your worker (Bob or Rob) and your company's inconsistent application of policies. When Bob came to fix the window at my mom's apartment, he refused to reinstall the window AC unit, claiming it was against company policy. He even called Lori (or Lory) on speaker, and she confirmed this. However, upon visiting my mom's apartment, I discovered that Bob had installed AC units for two other apartments in the same complex. This raises concerns about whether your company's policies are applied selectively. When I called Lori to address this, she admitted that the worker had indeed installed AC units for other tenants but insisted that the policy was being enforced in my mom's case. If your policies can be applied or disregarded depending on the situation or the worker's preference, that's a serious problem, and in my opinion, it's a form of discrimination. Moreover, it wasn't documented that Bob had left an open part of the window unfixed, even though he mentioned he would return to resolve it. This lack of accountability is disappointing. I was told that my review might be disputed, but I believe the public deserves to know when policies are applied inconsistently and arbitrarily. This experience reflects poorly on your company's professionalism. Responding to Laurie First of all, you didn't even know where I live or ask where the installation was done. As I clearly mentioned, this was at my mom's apartment, so I would appreciate it if you read and respond more carefully next time. Secondly, you claimed that the policy prohibits the installation of window AC units, but the worker actually did install AC units for other apartments in the same complex. So, not only are you incorrect, but I have reason to believe you're deliberately being misleading. When I called and spoke to someone, who I believe was you (Lori or Lory), you confirmed that the worker installed AC units for other units but enforced the policy strictly in my mom's case. In my opinion, this is clear discrimination. Applying a policy selectively, based on who the customer is, is unprofessional and unacceptable. It seems like the policy is being used whenever it suits the worker or the company, which is both unfair and discriminatory. What's even more troubling is that you weren't even aware that the worker left part of the window open and claimed he would return to fix it. This lack of communication and documentation reflects poorly on your company.

I had a broken tempered glass pane in an older Bel-Air laundry room door window and wasn't sure…read morewhether I needed to replace the entire window assembly or just the glass. Kendra was incredibly knowledgeable. Before she even saw the frame, she recognized the Bel-Air window style, explained why tempered glass had to be custom ordered, and answered all of my questions. It was obvious she knew these older window assemblies. I removed the frame myself and brought it into the shop. They measured it, ordered a replacement tempered glass pane, and had it ready in just a couple of business days. There was a misunderstanding about whether they would install the glass into my existing frame or simply supply the glass. When I picked it up, they had already installed it. I offered to pay for the installation, but they declined and told me it was their mistake. That level of honesty and customer service is rare. The final cost for the custom tempered glass was only $32.38, the workmanship was excellent, and my original frame and gasket were reused. As a veteran, I also appreciated that they offer a 10% military discount. Kendra and the team at Tustin Glass & Mirror earned my trust, and I wouldn't hesitate to recommend them for custom glass or window repairs.

This is the second time I've worked with this company, and once again they exceeded my…read moreexpectations. The owner is incredibly responsive, and the entire team is punctual, professional, courteous, and highly skilled. Their attention to detail and commitment to excellent service truly stand out. I highly recommend this company to anyone looking for a reliable and trustworthy team. I look forward to working with them again in the future.

I have used Irvine Window Repair twice to replace a broken window, and an old malfunctioning…read morewindow. Both times Jeremy was great with communicating, staying on schedule and calling to give a head's up when he was on his way over. He's very knowledgeable and experienced, working efficiently, providing excellent quality. I highly recommend Irvine Window Repair.

Spoke to Jeremy today. Although the service I'm looking for isn't something that he does. But he…read morewas kind enough to ask for pictures of what I needed done to my window and is going to try to lead me to the right people. He didn't have to do that but him going above and beyond is definitely appreciated. Complements for great service!`

Walter was great! Quick response time with quote and scheduling. Very personable and professional…read more Did a great job on both our shower door and tub panel.

Walter was on time and very detail oriented. Replaced some double pane windows that had leaked and…read morewere fogging up on the inside.

When we came home to a shattered glass shower door that happened spontaneously (it's a mystery to…read moreus how it happened), I took a few pictures and sent it to JB's Glass and Mirror. Antonio responded within a few hours with a quote on the job which was significantly more competitive than the quotes given to us by some others. He came out to make measurements a few days later, and sent his guys over a few days after that. They came during the allotted time and were done within an hour and a half. They honored the original price that Antonio quoted me and we are very happy with the prompt, professional service that JB's Glass and Mirror provided. The 5/5 Yelp reviews did not lie. They are 5/5 and more.

Wow! What amazing service, impeccably clean, and we're able to replace a broken window same day!…read moreI'm really impressed with this company and would use them in the future for any and all glass needs! Not only were they able to move my couch and furniture out of the way to get to the window, but they cleaned and vacuumed up under the couch and found some lost items as well

Talked to Justin and explained what I needed for my bathroom sliding door…read more He sent in his guys and they did and they did an excellent job! I recommend JT's Glassdoor and Mirror. Justin explains it really well specially the cost.

Had a really great experience with JT Glass & Mirror. Everything from their service to their…read morepricing was very professional and very reasonable compared to others in the industry. Justin was amazing to work with -- super knowledgeable, easy to talk to, and always friendly. He clearly knows the business and made the whole process smooth and stress-free. Would definitely recommend JT's Glass to anyone looking for reliable and professional service.

Mike and his team were great! Very knowledgeable and professional. Highly recommend for all your…read moreglass, windows or sliding door needs. I called to see ask about my windows since the seal on the inside of our double panel window was coming off. I thought I would need to get new windows but Mike said all I needed to do was to get new glass. He came to give me to estimate and do the measurements. Afterwards, the glass order is placed and another schedule is needed to do the work. Altogether, we got 5 windows repair. On the day of, Mike even fixed our sliding door! The door has been so hard to open over the past 18 years. He knew exactly what was wrong with it and fixed it right then there. The difference from before and after is literally night and day. Thank you for everything Mike.

I had an amazing experience working with Mike and his team. I originally hired them to replace the…read moreglass on my front door with reeded glass to create a more elevated, private, and luxury feel--and they absolutely nailed it. The final result was exactly what I envisioned, if not better. The quality of their work impressed me so much that I brought them back to redo my kitchen cabinet fronts and convert them to glass as well. Once again, they delivered flawlessly. The craftsmanship, attention to detail, and overall execution were top-notch. Throughout the entire process, Mike was communicative, professional, and very easy to work with. He was also fair and competitive with pricing, which made the experience even better. It's hard to find people who consistently deliver at this level, and Mike exceeded expectations every time. I highly recommend him and his team--you won't be disappointed.

As previous post display. Confirmed and texted a price for 3 tabletop glass tempered, yet when the…read moretime came to place the order the price doubled. Tried reaching out to them multiple times prior to ordering and were not very prompt in response. If they would've been clear from the beginning I definitely wouldn't have wasted my time with them. Poor business management in my opinion

Truly a great business. The owner her name is Maria, she is…read moresuch a sweet and accommodating lady. She cares for her customers and she always provides the best service. Prices are incredible and I couldn't ask for a better products and service.