Fast, efficient, knowledgeable, friendly, Mike's is my favorite bike shop in San Francisco. They…read morehave a fantastic service department and as a woman rider, I never feel patronized, which can be a thing in bike culture. Say hey to Rudy in service if you stop by: he went over and above today helping me spec a tiny part!

Brought my bike in to get a flat fixed or buy a tube repair kit. Guy behind the register was…read morepolite, but the kid asked to do the work blew me off. If you are not willing to fix a flat on wheel I offer to take off my bike and give you, at least be polite about it. I got the feeling Mike's Bikes is too good for average commuters like me. The guys at Bike Connection around the corner did it in 4 minutes, asked no questions, and chatted with me while doing the work.

Great shop. Excellent service…read more The deal is that if you need a special touch or knowledge, Kim is the mechanic for you. This is the real kind of bike shop that skill and knowledge is accumulated and doled out at the owner's whim, not at the command of unreasonable customers.

Broke a spoke and Kim fixed it up the same day, rebalanced the wheel too for just $25. Nice guy, no…read moreBS, unlike Valencia Cyclery. Avoid their service; bad work makes bikes dangerous.

We had a great experience at Velocipede Cyclery. My husband had been researching e-bikes for us and…read moredecided it made more sense to visit a local shop rather than buy online. When we came in, the owner was incredibly helpful and took the time to answer all of our questions about Urtopia bikes without any pressure. We were both able to take the bike out for a spin around the neighborhood, which really helped us feel confident in our decision--it was an easy yes for us. One of the bikes wasn't immediately available in the color we wanted, but when we came back the next day, both bikes were assembled and ready to go. Overall, we're really happy with our bikes and the level of service we received. Highly recommend stopping by if you're considering an e-bike.

Maybe the guy was having a bad day but he offered absolutely zero help, instead criticized me for…read morenot knowing the current state of the art. I live in the neighborhood and would've loved to support the local shop but now it's a lose lose situation for everyone involved. Hope they hire some new folks- this place could use a facelift in attitude.

Mike is extremely experienced and immediately knew what my bike needed. The total price was the…read moresame as what he quoted, which I appreciate. And he finished earlier than expected with my bike repair.

Was on a bike ride in Golden Gate Park and seat got all wonky... stopped by hoping for an allen…read morewrench to adjust my seat. Sir was happy to lend me the tool! Thanks for saving my ride

I've been in there about 5 times but need to go more. The reason I say that is that it's like old…read moreschool San Francisco in the '80s and '90s. Very chill--live and let live. Hey! They even have a piano in there! I am always greeted with warmth and a "join our community" behavior. NOT snarky sales badass bro hipsters. Very kind and cool.

Came back again with a different bike but same problem of a flat. Jay took care of me right away…read moreand was super helpful. I ended up leaving the bike there bc I wanted new tires that were more flat resistant. Communication was seamless via text and I even got a work order so no surprises when I picked up my bike. I will be coming back here for sure

"MERCH" Check out…read moretheir merchandise, they have the coolest cycle caps made for the local BayArea. Many of my friends have invested in $3k to $6k road bikes. We've always been into riding. You know me, into style regardless what set of wheels you rocking. Obviously, my friends are too. Discovered this place on a random whim but it was closed and then their online store was closed until end of November. The day they reopened their online store I purchased caps for gifts. The two favorites are the SF Giants (orange and black) and the Mash Transit with SF map printed on the side. THE ORDER. Delivery was quick! Unfortunately out of the 6 caps, 2 had to be returned and replaced. The caps get printed in Italy and it was not attractive to see San Francisco not fully spelled out or with missing letters. Been in contact with Mash Transit and they were very kind to get every replaced and fixed. Great service! Please design 49ers and Warrior caps as well. Until the next review...

MASH carries a very simple front rack that seemed like it would work with my bike. When I assembled…read moreit though, none of the supplied hardware was long enough for mounting on my bike, and there were other fit issues that suggested it just wasn't the right rack for my setup. I tried contacting the shop for help but got no response, so I asked to return it. At any other bike shop - and to be clear this place, in appearance and spirit, is arguably more of a bike-lifestyle shop - this would be a straight-forward matter. The unmasked kid working the door initially took the rack back, but then asked if it was missing hardware. I assured him it wasn't, all the original packaging was included. Then he said they couldn't accept it because it was "all chewed up." He pointed to tiny areas where the cheap finish came off as a result of assembly. He then offered me approximately half of what I paid for it just days earlier. This is cheap and disreputable, and for me, doesn't match my experience at any other shop; or any other business for that matter. I half-assembled the rack but it was never used because they didn't supply a bolt long enough to go through my brake hole. So MASH won't stand behind their products. And they won't stand behind their return policy, which states that an item must be in "sellable condition", in new, unused condition in its original packaging. You'd be better off going with any number of local bike shops, where they stand behind what they sell and the people they sell it to.

I leave my bike with the valet service every day when I grab Caltrain…read more I recently asked about a tune up. They said it was $130, but that they'd first do a free inspection. I left my bike, got on Caltrain and headed to work. A few hours later they texted and said it only needed rear brake pads and a chain clean and lube, so it would only be $68!! When I got back from work the bike was ready to go. They did a great job and the convenience factor is phenomenal since I'd be leaving my bike there anyway.

I have used the Caltrain bike station for simple bike storage and for repairs. Both experiences…read morewere positive but this shop really went above and beyond when it was time for repairs. I had set the Caltrain bike station as the pick up location when I ordered a new set of handlebars. When my order arrived, I was dismayed to learn that it wouldn't be quite the easy upgrade I had hoped for. Michael called and emailed between bike manufacturers to find a solution. My bike looks fantastic. As soon as the pollen count drops, I look forward to zipping around town on my beloved bike that Caltrain bike station upgraded for me. I can't recommend them enough!

I've been a long fan of another cycling shop in Burlingame and haven't shopped here very often…read more When we purchased my son's last bike, they were just opening the Linda Mar location and didn't have an inventory to explore. They've settled in nicely and now have a nice inventory. Apparently, they've been a staple in Santa Cruz for some time. Anyway...about my experience yesterday. I stopped in on my way to my old favorite store, just to see if they had what I needed. I have already checked "In-Stock" inventory at the other store and knew they had the Park Tools Chain Tool that I needed. I was surprised that they not only had the model the other store had, they had two other models. One of higher quality and one of lesser (a starter "lite" version of a chain tool). I still went with the one I was originally looking at, but it was nice to see the options. I didn't expect to have that much of a choice. When I stopped in, there was only one employee working, but it didn't feel that way. He was helping a gentleman at the maintenance counter, a lady choosing a bike for her son and me all at the same time...and doing it well. I was even amazed that when I asked if they had chain tension clip (a small hooking clip that holds the chain where you need it while working with unconnected links). He simply said, "We usually make them out of old spokes...give me a minute and I'll make you one." It took two, but it was the perfect length and he made it for me for free. What a deal!!! While I don't expect them to have everything I will ever need...I usually have very specific needs for cycling gear, components and bikes, I will always check them first going forward!!!

Took my bike in for tune up and suspension service. It took more than a month to get my bike back…read more There was no proactive communication from the shop during this time. I called repeatedly and the staff needed urging to think to call the Santa Cruz shop that handles the suspension service to understand the delay When I finally got the bike back, the front wheel pointed to the right when the handlebars were in a position to have the bike go straight ahead, and the front tire was deflated from a loose valve. I took it back to have this corrected, and when I brought the bike home the steering was stiff and the bike was unstable and felt unsafe to ride. It turned out the staff had identified a problem with the headset that they had not been able to fix and did not make me aware of this. Multiple fails at repairing the bike, poor communication, Would definitely not recommend having your bike serviced here. Hundreds of dollars spent, and total frustration and no bike for a month.