I agree, buying a hot tub is like buying a car, maybe worse. I have bought many hot tubs the last…read more30 years. "Costco", so-so--many issues. The" soft tub" is awesome, it is light weight goes every where and plugs right in but the jets are just for filtering the water for the most part. 2009 bought a "Hot Springs" they make a very nice tub as well but I didn't like the jets, not enough presser, some times hard to balance the water and design of the jets don't come close the sundance. If you want a tub that is easy to operate as far as ,keeping water clean and balanced and has the jets--that will rock your world buy a "Sundance" The jets hit the right part of your body ,you can adjust them from soft to blow you out of the water, presser. Which is what I like. John was a very helpful in finding the best fit for my husband and I. Yes, you must have 220 which might not work for everyone but it is well worth it. I'm going in the tub for the third time today . Service so far has been great! ( if it's a problem I will write about it.) Delivery was prefect and they had a long haul with four sweet guys.

Never buying a hot tub here again. On my second Sundance spa. The first one lasted over 20 years,…read morewhich is great -- but when I called paradise valley spa for service (the only company that could service a Sundance Spa for that issue, they came out 3 times to fix the same issue and charged me each time. I ended up buying a new Sundance. Now less than two years later, still under warranty, I call them to come out for a "flow switch error" and they say it's fixed ... but it's not. They've come out twice and it's still not fixed. Now they won't return my calls!!! Their service department is unhelpful and your hands will be tied! Don't waste your money. Buy a HotSprings Spa or any other brand.

I had a really good experience. Stephen and Renee were friendly, responsive and helpful. The…read moredelivery was done well and they were flexible in helping to find a time that worked for my contractor (even though they were busy and short-staffed at the time). Similarly, the guys who came out to train me and do the initial setup were friendly and cool. There is a bit of a used car vibe in buying a hot tub and I did not love that part but once we got past the "sales pitch" part the service seemed very strong. I'd definitely recommend them.

I've been a loyal Sundance Spa owner since 1999, but my recent experience with a new 2023 model and…read moreParadise Valley Spas has been a massive disappointment. I had the choice between Sundance and Hot Springs, and I chose Sundance based on history. That was a mistake. Recently, the spa's electrical panel failed, which triggered a surge that blew out my dedicated 220 circuits. Despite this being a clear equipment failure on a nearly new spa, both Sundance and Paradise Valley Spas refused to cover the $250 electrical repair bill. For a company to lose a 25-year customer over a nominal $250 fee--after their product caused the damage--is shortsighted and shows a total lack of support for their customers. Buyer Beware: If you are looking for a spa, I would strongly caution you to think twice before buying a Sundance from Paradise Valley Spas. Their "support" ends the moment they cash your check.

We found a terrific small hot tub for our San Francisco back yard with Mark's help, plus he helped…read moreconnect us to an excellent electrician. I was impressed by everyone we worked with - Mark, the installation guys and the maintenance advisor. Great experience!

Thanks so much for a great service for our hot tub. Carlos was amazing, great communication,…read morefriendly and so nice to work with. Highly recommended! Thank you!

Jonathan was 5 star in negotiating a price and getting things done within our timeline. Got the hot…read moretub we wanted and it was pretty painless. They have an online store to buy the chemicals called hot tub things that's super easy- Just beware they don't take credit cards for the tub unless you pay the 3% fee.

Mario, our service tech was incredible. We converted our jacuzzi from 110v to 220v and it was a bit…read morepainful. He helped our electrician sort it out and onboarded me to my new jacuzzi. Huge appreciation for his customer service! Also wanted to shout out our sales guy, Jonathan. I called him probably 10x with questions during the install and he never made me feel like I was annoying him. I'd purchase from this company again! Excited to be a new owner!

We purchased a spa from Paradise Valley Spas this year. Everyone we have worked with from Paradise…read morehas been so kind and helpful. We love our hot tub, got the perfect size for our family and it works perfectly. Adriana C. got our delivery and everything scheduled so quickly. Dan our sales person was super helpful, always got back to us, answered all of our questions. Justin came out and gave us a demo, so thorough, didn't even mind that we got him wet during the jet demonstration. Explained everything so clearly. thank you all.

Hands down, the Best Service you can get! What a great bunch of people to gather, to help tou…read morechoose and maintain your spa. First of all, Dan DeBow was the Best in helping us understand what we needed and if it was really what we wanted. He was always there for our questions to be answered. We really appreciate him. Secondly, we had our spa serviced by Service Manager, Justin Hawbaker. Now this guy knows what he's doing and doesn't mess around. He is super friendly and gets straight to the point to what you want to know about your spa when it is ready to be used. He will even tell you things and tips that you should know and didn't even have a question for. Super informative! We are so lucky to have purchased this spa from this store in Concord. They have made us feel comfortable and at ease!

Spa repair services have been the bane of my home owner existence for 15+ years...until I met Jeff…read more On speed, competency, and cost he's orders of magnitude better than anyone else I've worked with. He was able to diagnose the problem, find the parts and fix it in a couple of days. It used to take me weeks to get someone out to my house and then months to order parts. I'm never letting anyone else work on my hot tub again. Thank you Jeff!

When the person whom I purchased my hot tub from could not fix the leak, after three tries, they…read morerecommended Spa Technician. These guys were great and efficient and tracking down the leak and repairing it the first time. REAL PROS! I hope I have no more leaks, but that does happen. When it does, they will be my first and only call.

After posting the first review the service manager contacted me via e-mail and apologized for…read moredragging out the repair. The repair was done a few days later and the spa is working great. We are glad that we purchased the two person D'Amour SE with the more powerful pump. It's the perfect size for two people. We had barely a blip on our PG&E bill after having it for a month. When we did purchase it Renee worked with us on the pricing and we were happy with the sales part of the transaction. As long as they improve their service I would recommend buying from them.

Christopher and Renee are awesome! Super helpful and friendly, very knowledgeable, and they try to…read morefind the right hot tub for your needs without over-selling. There is no rush, and they create a very comfortable vibe in the store, always there to answer questions or help with guidance without hovering or being over-bearing. Due to the multiple brands available there they seem unbiased, simply trying to fit your needs. Loved working with them both and we highly recomend this store.

I cannot be happier with Pure Aqua's service on my hot tub. I called Tony and made an appointment…read morefor the next day. Frankly, because of so many contractors who never show up, I only half expected them to show. But they did, within the time frame specified. The technician, Mike, diagnosed the problem within seconds, and fixed it right away. I was nervous letting him leave before the tub was refilled and tested, but he seemed so sure that was the problem that I let him take off rather than paying to wait. Sure enough, this morning, the tub is completely fixed! I'm a very happy client. Thank you!

They were amazing and so friendly I definitely recommend…read morethem because they rescheduled me with no problem since the project that we were working on it wasn't ready for them but at the end everything was perfect Thanks Tony!