Front desk staff are very rude. They talk openly about other patients. My last visit they were rude…read moreas usual and were telling crap about another patient until Dr Kline came out from the back to talk to a medical sales representative, at which point they were as pleasant as could be. Have an issue with billing and the woman who does the billing is just as rude. Every year we go we mysteriously have a credit owed us. She always claims it's the billing from corporate in some other state. If the doctors and especially the gentleman in the optical department weren't so professional we would be going across the street again where Dr Marciano came from

So after my appointment I had lost my prescription to the contacts I called the office to see if…read morethey can reprint the CONTACTS prescription mind you I cant see up close too much so I assumed they had printed the correct one. so I submitted it to an online contact company, they normally call the office to verify the information is correct which means someone from the office verified the wrong prescription, I had an appointment with them today and the Dr was dismissive, I never went to get a new paper with my prescription I went to see who was responsible for giving the online company the wrong information but he just basically said your all set see you next time, I was left confused and just walked out, while I explained to him his staff made an error he quickly finished up printing a paper gave it to me a shooed me away. I will not be returning to this location, some of the front desk ladies are rude as f*ck. Best belive i will be writing this same message on all the platforms, CAUSE THIS IS BULL still don't have the write prescription same old contacts and no one here gave 2 f*cks about my problem, stupid staff member gave them the wrong prescription and now I'm f*cked with contacts I cant even see with.

He's been my eye doctor for over 20 years, and I have been very please with his care. Practical,…read morestraightforward, very knowledgeable. Staff has been nothing but courteous to me.

Staff was so rude there is no way we can bring my Mom back there. Dr. Distelman was great for the…read morefirst surgery my Mom had but we have obtained a referral to a different doctor at this point. Erin, who answered the phone, talked loudly over me the entire time and would not allow me to speak. Then she said she didn't need to speak to me, which I am on her HIPAA because she can't coordinate her care on her own, to have my 79 yo almost blind mother call her back because she did not need me yelling at her. This was after I told her she could not see well enough to do that. She happened to be on speaker phone and my daughter an RN was listening as well as my Mom were present. We are both in healthcare and at no time was I yelling at her. She was raising her voice to me clearly not wanting to assist us. I still can't fathom what she did to me.

I am really upset with these guys! I had a great appointment with a new eye doctor who was so…read morecaring and great. He really helped me with suggestions for my dry eyes. Sadly, the prescription that I use for my dry eyes is VERY expensive ($250) but the eye drs always write up the prior authorization so the insurance will pay. Well, I called FIVE times last week and left messages bc no one was calling back. They ignored my calls every time. I spoke to Miranda who could have cared LESS! I did MY job, I made the appointment and showed up on time and paid my bill. This office has NO CARE to do THEIR job-to return a phone call and fill out the paperwork! I am so disheartened and frustrated! If there was ONE light at the end of the tunnel, I was able to get a hold of a different office in Deep River. There is a LOVELY lady named Donna who actually answered the phone (shocker) and called CVS and called me back to follow up. The problem still is not solved, but having someone in the office that gets back to me is a huge win. I am hoping to get this problem solved. :(

The staff at the front desk are great; however, the doctor left something to be desired and I won't…read morebe returning. I found him to be dismissive of my concern and shockingly even tugged at my eye without warning. When I flinched and told him it hurt, he told me to "get back here" and said it didn't hurt (as if he would know). I found this to be rude and completely uncalled for. He also referred to the great staff at the front desk as "girls" which is not appropriate. Yuck, Yuck!

He's been my eye doctor for twenty years, and I think he's the best of the best! I feel he's very…read moreskilled, knowledgeable, dedicated to the care of his patients, and provides excellent care. The eyes are extremely important, and maintaining eye health and treating any issues, such as dry eyes, are important I feel, and I trust my hazel eyes with Dr. Elman.

Had cataract surgery. Preop procedure skipped discussion on lens choices. Sedation was not…read moreeffective and no titration was done. Remembering every detail turned a routine into a sharp stick in the eye. I am thinking the nurse missed the vein and went into the back of the hand, sedation generally works, on me. Switched md...

I very much liked Dr. Moore, but they are impossible to get a hold of if you need to ask a…read morequestion, make or change an appointment. I have now been trying for two months. I have a question about whether they still accept my insurance and I can't get an answered by anyone. That would be the only reason for my low rating.

I had by far the best experience at this office located in Branford. Starting with Amalia, whom…read moreworks the front receptionist desk, was one of the most nicest and pleasant person I've ever met. As with every staff member I encountered, they were just as pleasant and very personable. Margaret E. Moore is definitely the best at what she does and is genuinely concerned and interested in her patients. I can't wait to go back next year and see them all again.

I had sudden loss in my right eye and made an appointment with Eye Physicians and Surgeons in…read moreMilford. After several pictures Dr Faridi informed me that I had macular hole in my retina and suggested I see one of their specialist. I made an appointment for to see Dr Levinson in the Shelton office on January 7th. Dr Levinson was very warm and expressed I needed to surgery to correct the issue. I informed Dr Levinson that I was flying to Hawaii on March 2nd and the surgery required 4-8 weeks of recovery with no flying. Dr Levinson squeezed me in and operated on my 2 days later. Now, its January 24th, the hole is closed, the gas in my my almost gone and Hawaii here I come. Thank you so much Dr. Levinson.. Your the best!

HORRIBLE!!! I called to make an appointment for an eye exam. The person I spoke with was nasty,…read morecondescending, unprofessional and utterly incompetent. She didn't even know the answers to simple questions about eye exams and had to put me on hold for over 10 min so she could check with her supervisor. Then she didn't know the price of the contact lens fitting exam. Then, when I asked if they accept my insurance it was impossible to get a straightforward answer it was clear she had no clue what she was saying. Later, I called their other location to doublecheck and got completely different answers. It was also an ordeal. Again, the person I spoke with was rude and abrupt. They are so vague about insurances they accept, or about the final cost you can expect to pay. Then they e-mail forms to sign requiring you to pay upfront for things that are routinely covered by insurance. Everything there is so chaotic and disorganized. And don't even dare ask another question because you will be snapped at. I can only imagine when one gets a bill from them. Most likely you will be overcharged and nobody in their office will cooperate with you to resolve any billing issues.....or even understand what you are calling about. Not the sharpest knives in the drawer, to say the very least. Stay away from this practice!!!!!!

Professionalism as well as Covid 19 adherence was magnificent…read more REVIEW DESCRIPTION My husband and I have been patients of Dr. Bonnanzio's for years. She continues to display the utmost professionalism, expertise, honesty, and if needed empathy. We always leave our visit knowing she has the best interest in the well being our vision. Additionally, the staff is and always has been fantastic. "Moddi" continues to be an expert in helping us pick out just the right glasses for our face frame... We were extremely apprehensive to attend our visit during Covid 19, as I am an OSHA Safety Trainer as well as an Educator in Infection Control Practices, I unconsciously watch to see if everyone is following guidelines. Needless to say, this office practice was spot on and received a 100. The door was locked and only patients who had an appointment were allowed to enter. The entire office was immaculate, seats and touch areas were immediately washed after use. Masks all worn properly, hands washed, touch surfaces such as countertops were washed, glasses that were tried on were sanitized, equipment washed in front of us prior to use. Thank you to Dr. Bonnanzio and her entire staff.

My doctor was very nice. I had Dr. Tichy and his eye exam was painless. He took the time to explain…read moreeverything he was doing and why certain tests are done. What I didn't like about this office was how much they push sales. When I was getting fitted for glasses I just wanted to get what the insurance would completely pay for-which was one pair of frames on the rack. I didn't want any of the extra add-ons or insurance and even after saying no it was continuously repeated to me. I get that it's their job to sell but if I say I don't want it, I don't want it. I also had retinal imaging done while I was there and I was informed that it wasn't covered by the insurance, it was a $30 charge. I had it done and as I was sitting with the optician my break down of benefits that she had in front of her very clearly stated that retinal imaging was covered under my plan. They still charged me and said that they will bill my insurance for the procedure but it wasn't a covered service. I later spoke to my insurance and they did confirm that the break down of benefits was correct and that I shouldn't have been charged for the imaging. A few days after the appointment I called my insurance to make sure that the retinal imaging was billed, and the office left it off the claim. The office in turn lied when they said they would still bill my insurance. The office staff also gave me a problem when I asked for my pupillary distance and my frame measurements. I understand that they want the patients to order frames through their office, but in the event that I need to replace my glasses, I will not pay the hundreds of dollars when there are much more affordable ones online and a much wide seThe patient has every right to obtain their own information and the office can't withhold it for their own benefit.