I bought a car from them that was young enough to fall under factory warranty. Because the engine was rebuilt I could not use my factory warranty. I asked them to cover the cost of the repair since they sold me a vehicle with a warranty qualification. I feel scammed by them since they would not honor their own contract. read more

Came here as a customer we walked for more than an hour to check the cars and get their information. When we entered the office the worst salesperson named christopher said he could not give us any information and then told us off in a rude manner. He assumed that since I was a young woman he could tell me bullshit. In any case, I d rather buy a used car from a real car dealership. They are more pushy but at least they do not treat you like shit. I am never going back there and so are all of the people I know. read more

Ask for RICARDO! My husband purchased a 2016 Mercedes. We knew what car we wanted looked on line saw this particular car and it was in the lot when we got there. With used car shopping I'm sure some of you have experienced the bait and switch routine well they don't do that here. Ricardo helped us out even tho he was suppose to be getting off in 1 min he didn't seemed rushed and actually didn't tell us till after we were getting in our car that he was scheduled to get off when we walked in. Process- fill out application, test drive car, wait while they run numbers, go in financing office, drive away. Dealers take a long time but they have the process down packed! Car has 23000 so still have a good portion of factory warranty left. They do provide an accurate car fax.. pulled up a car fax on our own to be safe and it was the same that they presented. Had the car for two days so far so good. We purchased the extended warranty because with used cars you can never be too careful. Enjoyed my experience here and if you would like to as well ASK for RICARDO! Also the General manager Ray was nice and came and introduced himself and told us if we need anything don't hesitate to reach out. read more

Amazing place to purchase a car. At first I was hesitant purchasing a car. Have heard so many horror stories. Pushy Salesmen, hard to be female and get help from the salesmen. I was surprise this did not happen to me. My salesman was Giancarlo Colon. I met him twice. At first I was interested in Volvo. Was allowed to drive it to my mechanic. I was not sold on this vehicle. I went back and found a MINI COOPER S. I loved it. Took it again to my mechanic. We was amazed how excellent this vehicle was. Car Fax stated some damage to the rear. Nothing was detected by my mechanic. I ended up purchasing the car. The Finance Manager was Glenn Martin. Very professional and helpful. I recommend this place to everyone I know. They have no issue in letting you take the vehicle to a mechanic prior to purchasing the car. There was a mistake with my papers in regards to my home address, I took the papers back to the Finance Manager, Glenn Martin, and immediately fixed the problem. I was also assisted by others but I'm sorry I did not get your name. Again, they were all professional and helpful. If you go and find the car you like, you should be able to get the same service I got. I was surprise at the amount of people that are telling me they and family members have purchased vehicles at Off Lease Only. I feel they must be doing something right. Ask for Giancarlo, he did not push the sale. I found him trying his best for me to get the right car. My suggestion is, educate yourself about the vehicle you want, take it to a mechanic and purchasing the vehicle should be a breeze read more

Just bought a Kia from Offlease Only Miami and had a great experience. Note that I HATE care dealerships, but this was a great experience. Cesar was great, not a typical car salesman (that's a compliment). The process was long (6 hours), but worth the wait. We had two issues after we bought the car and Offlease came through. Alain in customer service was professional and took care of my business wonderfully and swiftly. I would recommend them. read more

Never would tell me when my car would be shipped. I will be making my first payment soon. Still no car and no shipping date. They did however cash my check two weeks ago. Today is 5/21/2021 . I will post the delivery date because I am sure they will not give my money back. Anhtony Typinski read more

Out of State Buyer....made out, like a fat boy scout! I'm not sure why these guys get bad reviews from butt hurt car buyers. I had a budget of $25k for a car and spent 3 months in my state dealing with smart ass car salesman trying to scam extra ends off me. A friend of a friend did an out of state buy with off lease and made out. I found a car on their website and spoke to an out of state salesman by the name Martin. He was upfront and honest from our first conversation concerning the out of state buying process. I wanted this car bad but I was still skeptical about buying a lemon so I did my research on this car as all prospective car buyers should be. With the tools that off lease gives you such as the walk around with the video and pictures, they also provide a carfax. I took it a step further and contacted the dealership where the car was serviced from the state it came from and asked for an additional information regarding its service records or if the warranty was still active. Everything checked out but I was still a little bit concerned to make this step so what I did was hire a car inspector and paid $154 for a full complete car inspection. It all checked out so paying $154 was nothing with a peace of mind knowing I had a 16hr drive back to my home state. This was the game changer for me to make this deal which all worked out. I took a flight to the Miami location and met my guy down there. He showed me the car and gave me the keys to conduct a test drive. The vehicle is immaculate, the car inspection stated that one of the floor mats had a stain but off lease made this right by taking the time to actually clean it. I planned on buying new car mats but the lot attendants really bust their asses to make sure the customers are happy. Customer service as far as having a staff member follow you around or entertain you while you wait to take delivery of your car isn't there but to be honest I am a person that doesn't need all that. I was here for the car that I want however I can say that Martin was a phone call away and not only that this place is packed with customers. All in all I am a happy consumer and I made it home with no issues. My sales guy gave me a call on the way home just to make sure I was good and if I needed anything else, so the guy that left the lot and didn't have a spare or jack, they give you the opportunity to look through the car, lol. My advise to prospective in state or out of state car buyers is have your budget planned out. Pick your car or cars you are interested in and communicate with your sales guy. Do your own research on the car and be ready to pull the trigger. If you stall or wait too long, someone else might takes your dreams away. read more

I WAS a potential out of state buyer. Yesterday, on the 11th of April, I submitted a credit application for a mercedes benz cla250 and called for it to be reviewed and submitted so I can buy the vehicle asap. I mention to Tamara the sales person that I was a very serious buyer was ready to send my deposit within the next hour to get that specific car. I had a series of questions as a first time car buyer would ask and she answered to the best of her knowledge and told me to submit the required documentation. Which I did shortly after speaking to her. I called to confirm if she recieved it and asked for the conditional report. She eventually sent it and I told her to submit the paperwork. During our initial conversation she mention that the car could be sold so I needed to hurry up and submit the documentation to "reserve" the car. I had 4 isolated conversation with Tamara after the paperwork was submitted and she never once told me that the car had been sold until 1pm today!!! I told her how disappointed I was with her level of competence and disregard for a serious out of state buyer. She really dropped the ball and left a bad taste in my mouth when she called me at 1pm to tell me the car was sold her arrogance about the situation was really offsetting. She had a very non chalant and almost abrasive tone with me. Her energy was completely off from the moment I picked up the phone. She had no solutions to fix the dilemma. When I had to ask to speak to a manager she said okay and hung up the phone on me. Moving forward, she had Andy call me and I told him the second car that I wanted they had it transfer and then Dustin called me only to tell that Andy never checked to see if a deal was being made on that car and it was indeed sold. We tried to look at other options, but they wouldn't budge or honor the original price of 18,999. I even believe that those cars had more miles on it. Between Dustin, Andy, and Tamara I couldnt be more disappointed. No one has any answers and my credit has been ran. The offlease experience has been a nightmare and I dont see how we could rectify this. Ive emailed Mark and got no response yet. Im going to take my money and business where true customer service trumps all. Update: I end up flying down and buying a car after they told me they secured a car I was interested in. I bought the car and 45.6 miles down the road the tire went flat on the turnpike and the dealer was closed. I had to get the vehicle towed to a tire shop sleep in my car and wait until the tire shop opened. Mind you the tire was flat at the dealership and Dustin put air in it. The tire shop said they tried to push a faulty tire on me. My experience has been stressful with this company. 3 month update: Still haven't recieved my tag and the car is falling apart. The inside panel passenger door is falling off and the sos panel above the mirror is falling off. read more

Silvio was a very nice guy. However, the dealership has to do a better job when advertising their vehicles. A 2017 Infiniti Q50 should not be advertised that it has a perfect carfax (and pictures can be deceiving online), if there are little dings/scratches on the outside of the car (all around it). Also, you can't give someone a MSRP quote of the original price of the car, as it is 4 years old, and that means nothing in the market now, only fair market value, that is why someone is shopping used in the first place. My wife and I pointed this out to Silvio as well. Again, he was a very nice sales person, and this is probably something the dealership pushes on their people to say, to increase the value of the vehicle. However, he was very honest with showing us the carfax up front, and stating up front, that some cars do have damages/were damaged and to be wary of certain vehicles. Here are some things the dealership should and needs to work on: Have an air conditioned area where customers can sit. Don't take a customers license and insurance card away from them for close to 20 minutes, this should be a quick process (that should make the customer feel secure), personal information is/should be protected/not make it so transactional. The main area should not look like such a 'buffet', there is literally too many things going on inside the office area, make it look professional. Have salesman try to build a relationship with customers by maybe going on a test drive with them, especially when a customer requests it. This promotes confidence in the dealership, and builds the relationship with the customer. My wife and I witnessed another man test driving a BMW X5 that the dealership did not fill up, so during his test drive, the car ran out of gas, and the dealership had to send a gas car out on their "trial run/test drive route" - it circles around the dealership. My wife and I could not believe that the poor man was left without gas on the test lap (he was in the middle of an intersection when he ran out of gas as well). Have vehicles remain clean and be clean when a customer takes it on a test drive/when they want to see a vehicle (especially during the time of COVID). This should be imperative. Understanding that construction going around the dealership is normal (with dust), and there is development occurring, but a dirty vehicle is completely unprofessional. Lastly, I think this dealership has a lot of potential. It could be an exceptional experience, but these things need to be fixed. Being a volume dealership means nothing, as people can and will talk, and word of mouth spreads faster than anything else. Again, my wife and I took a 2 1/2 hour trip over there to see the vehicles. Time we thought overall was wasted. read more

After asking to be taken off their call list I just had to block their number from calling me. I told the salesman that I wasn't interest in the vehicle a day ago. They've lost my business. Trevor isn't a common name read more

Most of the cars at off- lease have been in serious accidents It's a fact that a vehicle with serious accident damage is never the same even after being repaired Just beware and due your own research While I was there I saw not one not two but 3 customers complaining about their vehicles. Yes I hung out there for nearly two days. One man in particular said his car has been nothing but trouble and was repaired with subpar after market parts I almost bought at off- lease but I'm glad I didn't I did buy a two year old certified prepared Honda from a local dealership read more

BUYERS PLEASE BEWARE OF THIS DEALERSHIP! My experience with them has been a complete NIGHTMARE from beginning to end, resulting in my car being STOLEN within a month of purchasing it. I purchased a Mercedes Benz from them which was sold to me (at night when the paint was not fully visible) under the pretense that it was a clean title with no prior accidents. The very next day, we realized the drivers door was a different shade of black from the rest of the car, and after going back to look at their listing on eBay, we found out there were indeed accidents reported on that listing, but still nothing about the door. This is something they failed to mention and was not listed on the car fax sheet they initially gave us. Their whole spiel is that they sell you the car "AS IS", and in our case, they sold us a car with only ONE car key, stating that they never had possession of the other key. Not thinking much of it at the time because my husband really wanted this car, it was just a missing key, and never in my wildest imagination would I think of the possible outcome, we said ok. On the morning of 4/17/19 OUR CAR WAS STOLEN RIGHT OUT OF OUR PARKING GARAGE AND IT WAS ALL CAUGHT ON SURVEILLANCE. The thief is seen in the video to have a key to our car! You clearly see that he opened the car from a distance using a key because the lights of the car flickered on, right before jumping in and taking off. Who ever did this was definitely in possession of a second key. I highly suggest you think twice before purchasing anything from them, but if you do, make sure both keys are given to you upon purchase and have your vehicle checked out thoroughly on your own, so that you don't have an experience like mine. EDIT ON 4/25/19 Hello Sharon, Because I cannot directly reply to your response, I will gladly edit my review to address every point you've brought up. It seems that you don't have all the information, because if you did, you would know that we did in fact contact your company the very next day about the door. We were told again that the car is sold as is, and originally offered $200 for a paint correction that actually cost us $1300. Seeing as that specific car was the only reason we purchased a vehicle from your dealership, there was nothing else that would've been to our liking, also something that we discussed with the manager. As i stated, the car fax your dealership provided had incorrect information as well as different information from your eBay listing. It is misleading, and no buyer should have to experience this. In regards to "continuing to post statements that are untrue on several websites," that is incorrect. Everything i have stated is 100% accurate, and as a matter of fact, I've only posted 3 reviews: yelp, google and dealer rater, which i keep having to edit and change around words, due to notifications of "complaints" with my reviews. All 3 reviews that I wrote were written and posted on the day of the incident so again, you are incorrect. I feel insulted by the insinuation that what I've said is untrue, when it's actually your entire statement that is completely inaccurate. Our vehicle was indeed parked in a PRIVATE apartment building garage, located on the second floor, with clicker only access- the thief is seen in the video, to have huge cutting pliers in his hand which seems to be what he used to cut the chain and enter the garage, so I don't understand why you've stated it was an open lot. I do find it a strange coincidence that someone with the second "missing" key knew the exact location of the vehicle, it's almost as if they had our address and information, how do you suggest this was possible?.. Thankfully for us, our garage has assigned parking spaces and our two spaces are within view of the cameras. If you truly sympathized with what has happened, you would agree that claiming the vehicle was "allegedly" stolen is an inappropriate to reply to a victim. I have no reason to make any of this up, i am clearly upset for a reason. You are right about one thing though, there is clearly more to this story that what I am allowed to post online. I've received calls from your company asking me to consider removing my reviews, as well as an email notification that certain wording may lead to legal action, therefore, there is only so much I can share online. Thank you for taking the time to address this matter, I do hope that in the future, if given the opportunity to purchase a used vehicle from anyone with only "one key," your dealership contacts the manufacture and gives them the car credentials to have the missing key disabled to ensure this does not happen to any of your buyers ever again. read more

Well the Manager Ray Rodriguez and the Salesman Mark Nelson were the BEST even the gentleman that I signed the finance papers with was great friendly , helpful , I had a lot of issues with not being professional or explaining anything correctly , I wanted a no hassle which it was a lie from the assistant manager WILFREDO NOVOA ! Which lied to get you in and then has no time for you non professional , walked away when I was taking to him, said he had no time for me , or my BS Excatly like that , when I had been sending everything so I would come in with no hassle by email and texts I have proof . He called me a liar in front of my daughter which was there as witness of all this disrespect from a low life non professional loser of a man that has no class or respect or education to speak to customers or woman . He gives Your Company a bad name . I feel bad for the rest of your staff that ran and tried to fix all the error that were done and no service he did. He even lied that he was the only manager there that I couldn't speak to anyone but him. He is a horrible PERSON to have working for your company. If it wasn't for RAY and NELSON . I would of gone straight to channel 7 with all my proof of that horrible person . Please if you want to contact me you can ask them to give you my number. Horrible service by WILFREDO NOVOA gave me his name and nothing will happen to him because he was a boss. Very low class not professional person. !!! Thank you for all your help . Elizabeth Martinez . read more

I wanted to let you know my great experience at the Miami location. Santiago was an outstanding sales representative. He held on to our 12 hour journey at Offlease. We must have looked at over 20 cars. He remained patient and and upbeat. Give that kid a raise. Shout out to the little guy who transported every xxl suv from the front lot. He had a great personality and a patient jokester as well. He was one of my favorite components, at your well oiled machine! Ford assembly line would be proud! Last but least, Chris the big man in financing! Kudos to this fellow Northerner! Honest, fast, and detailed. This guy had a great vibe and expedited our time out of the office. He is an amazing asset to your company! Loved him! Jen OD read more

So, they sell illegal, unsafe vehicles, void factory warranties, cut wires to kill sensors. Go ahead and buy one so you too can sue them.

Initially I gave a bad review but the after the review they called me personally and aksed me what went wrong and corrected/fixed them. Frank he was my sales guy who helped me, he did a great job of explaining things to me. I definitely recommend offlease. Overall I'm satisfied with them. read more

DO NOT BUY FROM THESE PEOPLE!!! You were warned. I haven't even had my car a year and its under the factory warranty and breaking down constantly. Off lease won't take it back so I'm stuck without a car and need it for work! These people have turned my life upside down and I have no idea what to do! I'm telling you. I keep hearing these horror stories and they're true. Like I said, you were warned! Salvaged car transferred state to state to get a clean title. It's crazy! I think the previous owner even passed in the wreck as there was personal information still in the glove box!!!!! His insurance, address, everything! I've tried calling a bunch of times but they won't help. Like now acting like customers are a priority. Oh yah? No ones helped me before and you won't now either. Giving me the number for customer service and not your number so you can resolve the issue since you care so much. Typical read more

Off Lease Only - Miami - Used Car Dealers Near Me - Miami, Florida

I was in the market for a mid size SUV and contacted Kevin C and told him what I had in mind within my budget. Kevin got to work right away and within a few hours he was calling me back with not only with an awesome deal but an unexpected and pleasant surprise. I got the SUV I originally had in mind, and still under dealer warranty. No hassle, no pressure to test drive something you don't want, Kevin exceeded my expectations and made the process easy and smooth. Thank you Kevin ! We will be coming back soon for another one. F. Kasper read more

Ivan was unprofessional and insulting. I spent over an hour (which is normal) getting all the information on fees and taxes as I was walking out the door to pick up the car I was informed the vehicle was actually sold (not normal) hours ago!!! And Ivan had the nerve to tell me I didn't read the description properly... it's a manual transmission and he said I didn't want it. Not only can I drive it, that's the reason I called for that particular vehicle! I guess because I'm a woman, I must be TOO stupid to read a vehicle description and I am NOT capable of driving a manual transmission vehicle!!! Let me clarify this for you... Not once did Ivan ask me if I was aware the vehicle had a manual transmission... after Ivan explained that the car sold ... did he say... you don't want this car anyway, it's a manual transmission. In fact I was told that the vehicle was taken off the website then I was told that was a mistake and the vehicle was available! After getting the final price, I told Ivan I would be there in 1 hour. After placing me on hold Ivan came back on the line and informed me the car was sold, that the information I was given 3 hours earlier was correct! Check your records I was in communication with a representative through your app and then I was put in contact with Ivan. Did Ivan decide to tell me the truth because I was taking an Uber to pick up the car??? Was he going to try to do a bait & switch??? read more

Richard was an angel. This process was smooth and worked well for us. I will be going back to purchase another vehicle from them again.

We were promised a car at the Orlando office, signed all the paperwork, provided all of our personal information, and on the day it was supposed to be notarized, they told us they had "accidentally" sold it to someone else on that same day. Then they tried to sell us a car of lesser value for the same price. These people are crooks. Don't buy from them. read more

I went one December 5 2018 to give my car as trade in and pay the difference from the bank the sales manager had a very bad attitude my car is worse 6000 thousand he gave me 2000 and I told him that's not fair he said that's what we can offer and I was ready to buy the car I liked today but he didn't care he start talking in a loud voice and told me to go buy a scooter better it's like I work for him he didn't treat me like a customer at all very disrespectful I'm gonna make sure neither me or my family ever go back there not to mention I drove at least 20 miles so guys be careful from the sales manager read more

STAY AWAY UNLESS IT IS YOUR LAST OPTION!!!!' Spent 5 (FIVE) hours there today only to have the "manager" try and shake me for another $2,000 down. I was trying to help my wife build credit. The sales rep said that with her credit score (620) and $1,000 down she could get a $18,000-$20,000 SUV. AFTER WE WAITED ALL DAY THEY SAID THAT SHE NEEDED ANOTHER $2,000. They treat you as if they are doing you a favor to sell you a car. The negociations are done outside on a pic-nic table. I really think that they are trying to exploit the people that have decent/ lower credit. The staff is not what you would expect from a car dealer, most seem to be just there to get a check. Be careful here!!!! Most of the cars/trucks have something that comes back as "negative " with CarFax. DOUBLE CHECK EVERYTHING, MOST HAVE ISSUES. Do your homework before you go!!!! I left there at 5:45pm after waisting 5 hours. We went to a new car dealer and were out within 2 hours with a lightly used SUV for the same price. We showed them the OLO price and they matched it. read more

misleading location in my search for a used car near oklahoma city on cars.com "offleaseonly.com" had a large inventory that showed to be 160 miles away. when I went to the company's website to get a better look at a specific unit. only then was I told that the company is only located in Florida. this is a deceptive practice and should be restricted from advertising outside of the real parameters. read more

Here we are again, no response as to them looking into my situation so they can try to explain how they screwed me over when they sold me the car, please, if you do anything, please read the reviews on this company so that you can save yourself a headache when buying a car, If I would have read them instead of listening to someone who thought it was a good idea to save money, I would have never gone thru with it. I paid less for the type car so I got crap from the company. Stay away from Offlease, it's a trick. read more

I purchased a 2011 Audi in 2014 for $20,000. In the first year, I had to replace all of the injectors, pistons, steering arm, etc which totaled over $5,000. During the two years I have owned the car, I have put 22,000 miles on the car. The last GM assured me that Off Lease Only would take good care of me when I traded the car in as a result of my bad experience with the first car. Last week, I brought the car in as a trade and they offered me $9,000! So, in two years and 20K miles, the car went from $25K to 9? I did some research on KBB, NADA, and Edmunds and found the trade in value to be over $13,000 on every site. In addition, Off Lease had a 2011 Audi A4 on their lot a couple of months ago for $17,000. I also need to mention the car inspector (Frank) was rude, argumentative and angry which I couldn't quite understand. They had an opportunity to make a wrong right again and keep a customer but instead they treated me harshly and offered me an extremely low offer. The only positive was Manny (the salesman) who at least smiled and tried to help. If you're wondering if you should buy from them, I would say this...is the $2,500 you might save on the purchase of the car really worth the $5,000 you will have to spend on repairs in the first year? Is it worth the low ball offer you will get for your car? Is it worth the attitude from people like Frank? Not for me it wasn't. read more

purchased a car. vehicle has been in accident Vehicle is not as advertised. Carfax was clean. They take no action but to defend how their process is flawed and we are holding the bag. They will buy it back after 2 months for $2,000 less then purchased. Be careful Thought this was a quality place but buyer be ware... read more

Came here yesterday to check out a car I had seen online. I had never been here before and yikes was this place bad. When I walked in it looked like a scene at a Brandsmart on a Black Friday. You would think they were giving cars away with the amount of people everywhere. We later learned they cater to people with bad credit/ no credit so this may be why this dealership attracts so many people. The clientele here is also not the nicest, reffy and Hialeahish. After the initial shock at the sight of the packed showroom we found someone to show us the car. They are not pushy here since they do not work on commissions but the catch is that the price advertised is the price and they will not negotiate whatsoever. The main reason I am giving them a low rating is because of the condition of their used cars. I looked at maybe 15 different cars and all had big scratches, dings, and paint chipping off. The interior in most was no better, with stains and discoloration on the leather and scratches all over navigation screens. They also sell everything as is so they will not fix anything cosmetic on the car. Overall, this dealership had the worst condition used cars I have seen. They have very low standards when they purchase their cars to sell and it really shows. I have always bought my cars used from a few different dealers and they have all been in like new/ pristine condition. While I understand not all used cars are in excellent condition, the fact that they did not have a single one in decent condition was a huge red flag. Also, several of the cars I looked at were previously rental cars. Everyone know people treat rental cars like crap so why they would buy them to resell is beyond me. Bottom line- If you have bad credit/ no credit this may be your only option if you want a luxury car. If I were in your shoes I would buy a non- luxury car and build up my credit but to each his own. If you have good credit and are looking for a used car in good condition, do not waste your time coming here. This place is all about volume. They don't care how good or bad their inventory may be, all they care about is having a large inventory period. read more

I am a control driven person, and Off Lease Only gives your the opportunity to control the buying experience and tailor it to your needs. I recommend you do your research before going to the dealership and compare cars to in other auto search engines as well. The CarFax is available for almost all cars on their website so you can make an informed decision regarding your purchase. The sales experience on the lot can be a little overwhelming due to the large number of buyers at their location. But you get to appraise ( inspect) the cars at your own pace and you can also test drive at your own! Once you buy, you have up to 10 days to inspect the car and return it if not satisfied ( you have to buy another car from them if you return it). Ask for Jonathan Caballero to help you. read more

Had a great experience with Will Dodson he was fantastic, explained everything to me and was completely transparent with everything. I highly recommend these guys for you car needs. read more

DO NOT BUY ANY CAR WITH THEM! SCAMMERS! will need to go to court to solve my problem because they won't do anything!

Crosby is the best sales representative here!!! He was very professional, patient and dedicated to helping me in getting my car. I purchased a CLA250 mercedes and debated between 2 of them that they had. He let me test drive them and walked me through each step of the application process. Today I went back for my plates because I wasn't able to claim them from FedEx and he installed them and added air in my tires and windshield wiper fluid without me asking. I loved working with Crosby and wish him The best!! If your in the market to buy a car go see Crosby! read more

This dealer's website is pretty comprehensive and I was convinced that I had found a place that would be a no-hassle car buying experience. I found a vehicle that I was interested in. There is a link next to the photos that says "Confirm Availability", so I sent them a message with my contact information. I then proceeded to apply for financing (credit score=800), and also completed a questionnaire about the vehicle I wanted to trade in. Regrettably, that was all a big waste of time. This place is just another typical disorganized Miami business with terrible customer service. Aside from a computer generated email telling me that a salesperson would contact me shortly, a week passed and no one ever called. They completely dropped the ball. Am I supposed to chase them? Not gonna happen. If a company can't even follow up on a solid lead that is handed to them, I have no interest in doing business with them. read more

If I could give no stars I honestly would. If it wasn't for Tamari the finance manager this situation would have been a disaster. Off-lease made a mistake 4 years ago when I purchased a vehicle from them, they incorrectly transferred my tag which was under my mother's name even though the car was under my name. I had no idea this has been done and now when I purchased my new vehicle they are making me pay for a new tag because they cannot transfer the tag due to it being under my mothers name. This now is costing me $236 that I didn't expect to pay. So I go to off lease to see if there's something they can do for me being that THEY WERE AT FAULT, they made the mistake of transferring my mother's tag to my car without my knowledge so I asked to speak to someone who can help me with this issue. Christopher Rodriguez the assistant finance director comes out and begins to say that off lease made no mistake, that the dmv was the one who made the mistake and they are not at fault. This is obviously incorrect I had previously spoken to Tamari on the phone and he did admit that it was an error on their part but unfortunately since I originally paid for a tag transfer I would still have to pay for a new tag. I completely understand that, but we just purchased two cars from off lease and they couldn't waive the $236 for a new tag even though the error was originally made by them. If it wasn't for me needing my car to get to work and pick up my kids from daycare than I would've kept fighting and wouldn't have paid the $236 because Christopher was incompetent and not empathetic at all to the fact that now I have to pay $236 that I never knew i would have to pay in the first place when I had made the decision to purchase the car. He just kept repeating that off lease had not made a mistake and that we could call the DMV or the corporate office if we'd like. So I'm doing exactly that, Christopher Rodriguez had 0 customer services skills and was rude. We ended up paying the $236 after speaking to Tamari and him informing us if he would try to waive the fee or not have me pay it that then they would charge him. Tamari is amazing and was definitely empathetic and felt bad about the fact that he honestly couldn't do more. Moral of the story Christopher Rodriguez was horrible, if that's how you treat all your customers I have no idea how you made it to "Assistant Finance Director" Customer service is always the most important thing no matter what your title is, this man had no customer service whatsoever. read more

DO NOT go here. I will give them 1 star because of the HUGE selection of cars that I could test drive. The place looks like German factory lot. Customer service? ZERO stars. I could run a better dealership from the lobby in my building. They think customers are stupid, ignorant, and futile. There's no need to lie or cheat the customer, I walked in with 30K CASH. I think that makes me a "serious" buyer. Needless to say I bought my car somewhere else and couldn't be happier. Important Key points: 1. Most of their cars have had SERIOUS accidents and the repairs have been mediocre at best 2. Their salesmen don't care about the customer and will lie/cheat/steal at the blink of an eye ( yes, you... Eric) 3. Have a small fund saved and Prepare to spend a lot of money fixing your OLO car at a dealer or Indy shop ****under the unfortunate event that you bought a vehicle from OLO take it to an independent shop or dealer to have it properly inspected. DO NOT put your life or the lives of your family at risk*** read more

Went and test drove a car that i considered buying but when i called back they told me there were issues with the car and it was in the shop and they would make me a better offer. Financer stopped responding to texts, salesman barely responded and then told me one of the finance directors bought the car from under me. read more

I leave this review for people to be very careful with this company, that although their employees seem to care about help you are not like that, these people are interested in selling cars and making money at the expense of whatever you do not care as a client go back of your money, I bought a car with them that supposedly was below the famous blue reference book of prices I paid about 14,500 USD without mentioning the money paid for the financing, I decided to pay the totality of my debt and go to change the last car very little time and these people made the assessment and came out with the joke that the car you buy at 14,500 USD now had a value for them of 8,000 USD when the first car is a commercial car Toyota Camry does not have a difference in miles because almost it was not used and is in perfect condition as it was bought, then why the devaluation so great if it has not been long? the reality is this these people are abusive, they want to give you what they think because they see you excited with the new car they want to win and only win at your expense because you leave the old car very cheap they come back and put it for sale they earn a lot of money in the old car as in the new car because for the new car they also have a profit, now I went to Carfax to do another valuation and Carfax offered me 10,500 USD a difference of 2,500 USD what they think? what I want to say that not everything that shines is gold each one makes their own decisions what I am I will not do any kind of business with these people that although I understand that it is a business and there must be a profit it is not ethical who want to take advantage of yourself by poking fun at you. There are several very good and more transparent options. I do not recommend lp anything is a scam with damaged cars. Dejo este review para que la gente tenga mucho cuidado con esta compania, que aunque sus empleados parecieran se preocupan por ayudate no es asi, esta gente le interesa es vender carros y ganar dinero a costa de lo que sea no le interesas como cliente van detras de tu dinero, compre un carro con ellos que supuestamente estaba por debajo del famoso libro azul de referencia de precios pague alrededor de 14,500 USD sin mencionar el dinero pagado ppr la financiacion, decidi pagar la totalidad de mi deuda e ir a cambiar el carro pasado muy poco tiempo y esta gente hizo la valoracion y salieron con el chiste que el carro que compre en 14,500 USD ahora tenia un valor para ellos de 8,000 USD cuando el carro primero es un carro comercial Toyota Camry no tiene una diferencia en millas grande porque casi no fue usado y esta en perfectas condiciones como fue comprado, entonces porque la desvalorizacion tan grande si no ha pasado mucho tiempo? la realidad es la siguiente esta gente son unos abusivos, que te quieren dar lo que les parece porque te ven emocionado con el carro nuevo ellos quieren ganar y solo ganar a costillas tuyas porque tu les dejas el carro viejo bien barato ellos vuelven y lo ponen a la venta ganan un monton de dinero en el carro viejo como en el carro nuevo porque para el carro nuevo ellos tambien tienen una ganancia, ahora fui a Carfax a hacer otra valoracion y Carfax me ofrecia 10.500 USD una diferencia de 2,500 USD que opinan? lo que quiero decir que no todo lo que brilla es oro cada uno toma sus propias decisiones lo que soy yo no volvere a hacer ningum tipo de negocio con esta gente que aunque entiendo que se trata de un negocio y debe haber una ganancia no es etico que quieran aprovecharse aporvechandose de ti. Hay varias opciones muy buenas y mas transparentes. No lp recomiendo para nada es una estafa con carros dañados read more

3-stars for the expansive inventory of cars and the prices are lower than most dealers in the general area. However; the majority of their cars have been involved in accidents, which may be a contributor for the prices being so low. This is also disclosed via the Carfax report. I have noticed that in Miami the dealers don't seem to think "accidents" are a big deal when looking into the history of a car especially if the airbags did not deploy. Excuse me, just because I am looking for a used car does not mean that I would like a car with damage. Needless to say I went to the Miami OLO this past Saturday. We had already saw the inventory online so we had an idea of what we were looking for. Upon arrival, we were helped immediately which was not a bad thing. Walking indoors what I was not too fond of was the long desk that held 50 salesman and about 100 people (customers) crowded around. There were also people waiting near the door (salesman I guess) looking for the next customer to assist. This may not be an issue for some people but to me, the setup was very disorganized and was almost similar to a processing line. The gentleman helping us didn't seem too enthusiastic that day. I specifically told him that we wanted to look at cars with NO ACCIDENTS, yet he managed to bring me two cars with accidents. He also proceeded to give me an "accident history lesson." He stated while looking at the car, ( after he brought one of the cars up for a test drive) that if I looked closely that I could not see any parts sticking out from the side which means there was no structural damage of some sort. I explained to him that his explanation really did nothing for me and that it didn't matter if I could not see any damages with my naked eyes, because I am not a mechanic and I have no idea as to what type of damage I would be looking for. After test driving and not being interested in the car because of the color scheme, I was asked by the salesman what I thought? I told him I wasn't interested and to my surprise I was allowed to walk free with no hassles, no offerings to see additional vehicles, no notification that if we needed anything else to come back and see him or OLO. Seems to me like the salesman or this one in particular, came to work because he had to not because he wanted to. He does't seem like he's helping the owner make sales if that is what the objective is. read more

Thiefs. They screw people over and sell them poorly. maintained vehicles and refuse to honor agreements or take ownership of their issues. Don't do business with them. read more

Frank Posso helped me find my dream car i had an amazing buying experience i would definitely recommend this dealership. Thank you off lease only and Frank Posso for helping me buy my first car. read more

Off Lease Only - Miami - Used Car Dealers Near Me - Miami, Florida