We have Official Pest Prevention pest control since 2023 years. Absolutely excellent customer service! We couldn't thank Tony enough, he was professional, friendly, and very informative. After Tony followed up, he was able to fix the cockroach activity problems. My experience with him was great. I'd definitely recommend Tony and would be happy to work with him again. read more

I just found out that the price goes up and now the staff is being told to use less product on preventing pest that seems like really bad customer service and not a good business plan. read more

ALERT ‼ Beware of using this company Official Pest Prevention! We've been with them for 10 years for our pest control! In 2024-2025, we hired them and paid in full as the chief of operations demanded to pay them before they can continue with the termite repair and dry rot in our chimney! The inspector, COO and 1 person as an employee had scammed us by NOT removing all the dry rot in our chimney, the employee went and covered up the dry rot with fresh piece of wood! We didn't find out u til we had an independent building inspection. Another independent pest control who specializes in removing dry rot discovered what they done! This company scammed us for over $16,000. DO NOT DO BUSINESS with this company!! Shame on them scamming retired people! read more

I can't recommend OPP enough. The technicians that have come out Gary and Rogelio have listed to our concerns, understood what we wanted and always have completed the job. Stopping to talk with us before leaving to make sure everything has been addressed. read more

Cheng Saeteurn is my usual tech that comes out. He does a great job. The only thing is sometimes I have different people and they don't do as good of a job. One female (dunno name) and Cheng are my reliable workers- they make sure the insects don't come back any time soon. I am overall satisfied with their service. read more

I had an extremely disappointing experience with this company, and I must emphasize that they appear to be nothing more than a scam. I was charged for a service visit that never happened. Their technicians never showed up at my home, yet I received an invoice for their so-called 'service.' This blatant deception left me feeling cheated and frustrated. I reached out to this company with the expectation of receiving genuine and reliable assistance, but it became evident that they have no intention of delivering on their promises. Being charged for a service that was never performed is not only unethical but also a clear indicator of their dishonest practices. It is disheartening to encounter businesses that engage in such deceptive behavior, taking advantage of unsuspecting customers. My experience with this company has left me with a sense of distrust and a strong recommendation to stay away. I hope this review serves as a warning to others, urging them to be cautious and thoroughly research any company before engaging their services, as the lack of integrity demonstrated by this company is truly alarming. They have sent their false invoices to collections which I will continue to dispute. read more

DO NOT USE THIS COMPANY!! The technicians don't sweep the eves. The contract is set up to benefit them. I canceled service and still had to pay for three months. They are not honest. They will tell you everything but the truth. I am not happy with them. They're like every other business. They're so sweet to you until you sign the contract. It's a different story. DO NOT USE THIS COMPANY, unless you want to pay for bad service. read more

I have been using Official Pest Prevention for many years. In that time, I have had two men prepping and spraying my home. They both e always asked if I have any specific concerns and have taken care of the problems inside or outside my home and in the garage. I feel fortunate to have had a steady service person and I feel that Official Pest Protection must have good training procedures and must treat their service people well to have had only two men as my service providers for so many years.e always asked if I have any specific concerns and have taken care of the problems inside or outside my home and in the garage. read more

Your Review: (5 Stars)Michael did a great job today removing two wasps from my patio cover. He also swept up the dead wasps and debris. He offered to put up the end caps for my patio to prevent more nests being built. I was very impressed with his professionalism and knowledge and really appreciated what he did. read more

Beware! I'm so glad I read other reviews before going any further with this company. So understand this,they want $199 for first service then $49.99 for the next twelve months and will do routine visits every 90 days. They will come in between those visits if need be at no extra charge. So that would be nearly $800 for a year of service. Wow,no thank you. That was not how the representative first explained it to me. They are really just trying to lock you into a contract! read more

This company is so dissapointing in every way we have a pest that they confirmed then unconfirmed they are rude also. I will not pay for services until they do their job. My home is getting more and more infested . They will pay for the treatment due to breach of contract and negligiance thier inspector was a joke , read more

Great company so far. Been using them for a month and they've been great. I have a detached garage and attic with pesky rodents. They've been out weekly to check traps and have been very responsive, nice and helpful. I definitely recommend this company. read more

We have been using this company for over a year. They do a great job and pricrs are reasonable.

Official Pest Control responded immediately on a Friday afternoon and set up service for the following Monday morning. Our technician communicated his arrival time, was actually a little early, and showed up ready to work. He was thorough, professional, and well-trained. He understood our particular problem and implemented a thorough solution for both the immediate problem as well as ongoing prevention. Excellent value for the price. read more

PLEASE PLEASE DO NOT USE THIS FAKE PEST CONTROL COMPANY They will show up and if your not home they will spray the front yard because YOUR NOT HOME but will send you a bill for the entire property and will not try to make their customers happy. they are money hungry. read more

customer service is non existent here They bill you twice for the same job and refuse to refund. conversation with management accomplished nothing. promises are said to make you happy and not to fulfill. I was charged twice for same job two weeks ago but have yet to see any refund forth coming. they are using my money interest free read more

Today Mario came out and sprayed my home. He was very helpful and answered all my questions. He did a great job and I was so glad we went with this company. They came out 1 day after calling. Reasonable priced aswell read more

Made me and my roomate pay over $100 for a hidden cancelation fee. I've read and reread our contract over and over again. Nowhere does it say that I need to repay the discount or the cost of services not rendered to our property. We are very unsatisfied with the management here. Cancelation fees are fine but please have it stated loud and clear in your contract. Sign on with any company but this one. Plus they couldn't even get rid of my bugs. read more

I've had this pest control service since 2015 It has always been great service. The representatives in the office are always helpful and great to have a conversation with whenever I have an issue they have been on it as for the text to come out there always amazing always comfortable to be around and they always explain themselves thoroughly. I recommend this company. Thanks, Sherrie Clark. read more

This pest control is so amazing and people are carrying enough I'm not the easiest person to talk to when I'm so upset about what I found around my house Great price I did sign a contract but ,! They only charge the same day as the pest control I recommend this pest control they are their for you and one more thing that's incredible is if I see anything I mean anything that creeps me out I call and they will come no extra charge nothing just a few bucks a month it's great I strongly advise you to check it out before you go through anyone else. read more

They opened an account under my name and my husband's name. Then they double billed us every month for the same services at the same location. We paid one account on time and they sent the other to collections. When I called them they said it was out of their hands because it's in collections. Horrible! Update: After a couple of back and forth phone calls the double account was finally zeroed out and removed from collections. read more

Do not use these guys. They are scammers. They don't let you cancel service for service failures and they can't even handle a simple wasp nest after 3 service calls. read more

DO NOT DO NOT HIRE THESE PEOPLE... this is my personal experience... So this company had young ppl at the grizzled stadium trying to get customers, I saw two young men & I m very empathetic & gave them a shot. I already had pest control elsewhere never an issue. Well they came once... then I was getting calls while I was at work of service being brought to my house when I was not there... I told them I didnt appreciate being called 1 long distance 2 then not confirming ... so I canceled I thought... well they sent me to collections for $450 to $515! Because they said I was breaking a contract! I called them ( no copies of paper nothing) the lady on the phone said there was nothing wrong about people coming to my house when I'm not home! That I had signed up for that... she was rude & I got nowhere like previous times... I CANNOT BELIEVE that they billed me $450 FOR COMING TO MY HOUSE ONE TIME...i DON'T WANT ANYONE TO GO THROUGH THIS HEADACHE OF MINE ... I'm willing to do a zoom & we can call so you can see the manner of business & responses I get from this company ...HORRIFIC SO SAD... I TOLD THEM I WAS GOING TO LET THE COMMUNITY KNOW THIS IS UNETHICAL THE LADY DIDNT CARE DIDNT BAT AN EYE...HATE TO WRITE BAD REVIEWS BUT DONT LET THIS HAPPEN TO YOU PLEASE DONT ... IM NOT SPONSORED I DONT GET PAID TO DO THIS... JUST TRYING TO PREVENT FUTURE LOSSES FOR OTHERS read more

Everything was good until i tried to cancel after a year. They came as promised and no more pest. After the 12 month contract, i called to cancel. They said something along the line of don't cancel because if you do and you need service again, you'll be charged to start over, instead, put it on "hold". So i did. I still got charged 2 months after that "hold". So i called. They said a hold doesn't mean it's cancelled so i will still get charged. I was so confused. She couldn't make me understand what a hold means. Anyways, i said just cancel it!!! read more

This is the worst company out there my 82 year old grandmother call them out to get the house sprayed. Made here sign papers thinking she was only paying for the service that was being performed that day when really signing for a year plan when trying to cancel was told. She is under contract for a year stressed her out so bad she had a brain aneurysm n died that is the type of company they are read more

These guys are the best! Super professional and really care about my home. I absolutely know I can call them at ANY time and have any problem fixed! Amazing costumer service. They're really doing things right. read more

Great company, Mike treated my house this week. He did our regular treatment he's always professional and cares about our home. He did a yard treatment this time along with the general pest service. Sprayed the weeds and added fertilizer for the spring, hoping to green up my lawn this year with Mike's help. I would highly recommend their service! read more

scam scam beware i was sent to collections for socalled service never rendered. i agree with the reviews on 11/1/23 and 9/27/23. however my contact with this company was prior to those reviews Please read all reviews . The office contact in sacramento deserves a review too. she should read the reviews before she represents the company with a know it all attitude. What happen to customer service and understanding of a senior on a fixed income? I will add to this later. read more

We have been using this pest control service for more than a year now and I am really pleased. They have responded promptly whenever we have called them for extra servicing due to pest issues or questions that have arisen in between routine servicing appointments, no questions asked and rarely did they tac on any additional charges. If any mistakes we made, they promptly to care to fix them, and the customer service has been great so far. I give them five stars, keep up the good work! read more

The customer service here is great. I called with my concerns and 2 days later they were here to start my service. Matt Walker was my service tech and was very polite and he wore booties over his shoes when entering my home. When Matt was done he made sure to ask if I had any questions about the service or anything. Definitely happy I called them. read more

I opened an account over a year and everything g that every customer is saying is correct your bill deparment is out Elk Grove you have not been j. Town fully for the last year and when account paid in full you still bill and collections are not that easy to get off your credit if you make the mistake (official Pest control). Not sure how long you been with the company but maybe you need to review your policy's and the credit collection policy. I have been paid in full since December of last year and still get those crazy calls. Don't use this company half of what the say in not correct read more

Be advised it takes them 24-48 business days as quoted by their manager and Lisa Marie in customer service after the inspection is completed to complete a termite report for escrow. Unless you have a 6 month escrow call someone else. Owner Jamie says they can take up to 10 days legally but again if you're in escrow find someone else. I would rather pay more and have a company with some sense of urgency not someone who wants to drag out a report to the maximum time allotment they can take particularly when you have a Veteran in escrow on a 30 day contract waiting for this report to close their loan. read more

been using them foe a few years now. was ok until the last year or so. constantly have to call them back out right after scheduled service because the pests they are supposedly treating for are found in the areas they treated. Add to that the price increases over the last year, and I'm done. read more

Honestly, this company is hit or miss with work. Nothing in between. What I mean by that is they either do a great job or a piss poor job. The last gentlemen that had came didn't come with proper equipment, didn't do the full job and then when I had asked about why he didn't do certain services he said "well my tool broke and I don't have a new one so you'll have to deal with this until next visit." Being annoyed by this I told my landlord even after I had mentioned to the office that i needed the gentlemen to get the webs out from the awning. I get a text at 6:15pm from them saying someone will be by at 7-9am when no one had scheduled anything in the first place. So I call leave a message because I get an automated recording saying they're closed already. No return phone call and 7am later and Some ones at my door. I find this company to be unprofessional, Especially sending a notification at 6pm the night prior to coming and showing up at 7am with no call. The guy today said that he was a trainer and that the job would be done right but it should have been done right the last time. He was polite which was different then the last guy but due to the last situation I won't be having services through these folks until I receive a phone call from someone from their office. read more

This company is excellent I didn't actually use them for a service per say but I needed help immediately for a question I called them (on a sat evening) I sent them pictures they got right back to me with an answer no charge they couldn't have been more helpful I can't imagine how good they would be if I was actually a paying customer. I offered to pay them for their time but they wouldn't think of it. Just glad to help and give me peace of mind. I would recommend them to my friends for sure. read more

I had been with Official Pest Prevention for several years. A few weeks after the last treatment, i cancelled my subscription to their service. The technician accidentally knocked something over and put a small hole in the stucco in the front of my house. He sent photos to his manager and called them. He left a message for me, apologizing and letting me know he notified his leadership so they can handle. So the technician was great, it was an accident and he did the right thing. It ended there, the "management" never reached out and followed up. I gave it a couple weeks, called the manager who confirmed the tech sent in the photos and message, but didn't own up to not taking action. Adked who he reported to, he said there were a number of people, but wouldn't give the name of his boss. I asked him to confirm in writing that my subscription was cancelled...he was happy to do thinking that was the end of my complaint. There was no remedy offered, this guy was a horrible person to represent management in this company. I switched to Erwin Pest Control...they are AWESOME, in every way...the people and accountability. read more

I have been using Official Pest Prevention for several years and they have been amazing! Their customer service is great and any time I have a specific pest concern, they come right out and treat the area or issue without any extra charges. Reggie is the best! He is always polite, friendly, and very helpful. I am very happy with my service! read more

I've been using Official Pest Control for years now and they have never disappointed! (Heck, I even was a customer before the name change.) They come like clockwork and offer to spray inside as well as handling the spraying, knocking down the webs, and dealing with numerous wasp nests (we must be super-attractive to wasps). One thing I really like is that when a nest pops up between service appointments, I just give them a call and they come back out (free!) to deal with it so I don't have to. read more

Official pest prevention hired R & C fume company. This fumigation co. Is the "only fume company in town" they Called me Monday 6:45 am to tell me my window was broken but it wasn't broken it was unlocked and removed. I called official pest prevention and they didn't know our house got hit. How does R & C Fume not call official pest prevention to inform them? I did online search of R & C Fumagation company they have a terrible reviews of theft. Beware! read more

We did a 1 year contract with Official Pest Prevention to exterminate some bugs inside our home that wouldn't go away with store bought products. Months passed and we noticed the bugs subsided but were not completely going away so we were unsure if the sprays were working. The company was always accommodating by being available to come and spray inside the house again during the month if need be. By the end of the 1 year our house was completely rid of bugs. Only complaint was with the scheduling of appointments, there were times where we weren't aware they were coming but after I let them know they started leaving voicemails. Recommend read more