As all have previously mentioned......The facility is absolutely beautiful, with multiple pools & saunas, relaxing music, candle lighting everywhere, plush robes and towels, aromatherapy, the works. I had made an appointment for a "Deep Moisturizing Facial" and an elevated "Spa Treatment Mani & Pedi". (Gel w/the Pedi.) My experience:
The facial was the most amazing facial I've ever experienced! Prior to the scalp massage, the technician dipped her finger tips in lavender oil. Ohhhh soooo relaxing! Neck and shoulders were also included in the treatment. My previously sun-parched skin emerged moisturized, but not greasy, and I was in a total state of relazed bliss! On to the Mani/Pedi.....
Unfortunately, the Pedi was the anthithesis of the Facial....It was so bad, that I didn't even proceed with the Mani. The old gel on my toe nails was manually removed with an emory board and cuticle pusing tool. ("That will be an extra $10.00, Miss.") While chipping away and peeling off the old gel, pieces/layers of my toe nails were also peeled away. The manicurist struggled to clip my nails......She really appeared to not know what she was doing. By the time she was finished clipping and digging, I was just grateful that no blood had been shed.
By this point, I didn't have time for Gel polish, the "Spa Treatment" part of the Pedi, or the Mani, as I had to be at pre-wedding event. So i asked the technician to just proceed with the remainder of the Pedi using regular polishes. When I looked down to watch the application of the basecoat, I noticed that the technician was applying color directly on my nails......No basecoat! When I asked about the basecoat, she replied, "Oh, yes. Let me get it.", as if she had forgotten. I told her to just skip it, b/c I didn't have time for the new color to be removed, in preparation for the basecoat (I knew I had to allot enough time for each coat to dry.) Then, she proceeded to apply two coats of color & a top coat, without any drying time between each coat. My toe nails ended up being a huge, smudged mess. Sadly, the wost pedi I have ever experienced! I was embarassed to be wearing sandals to
I don't blame the young woman for the botched-up mess of a Pedi. She clearly had little (if any) and/or improper training. The Spa/Hotel is reponsible for this disasterous experience. I hope that the Spa/Hotel Management is receptive to this review, and makes a huge effort to avoid a repeat of this situation for other guests in the future.
A total of 2 stars =
1 star for the beautiful facility.
1 star for the amazing Facial.
0 stars for the terrible Pedi.
0 stars for the not even getting to the Mani.
0 stars for improperly trained employees. read more