Let me start out by saying that I have just about no baseline for comparison as I'm a semi-new homeowner and this was my first issue with a furnace. And I'm glad I didn't read the previous reviews - recommended or not - prior to dealing with these guys, because they were great. This started when our tenants called to let us know their furnace wasn't working. We went over and did some trouble shooting as outlined on a sticker on the furnace. No luck. The internet wasn't any more helpful. The next day we called the number on the furnace and it led us to One Hour. The technician was out within the provided timeframe. I wasn't there for it, but my co-owner kept me in the loop the whole time. The technician sounded a little nervous, but was knowledgable and helpful. After performing some diagnostic tests (and showing my co-owner along the way), it was determined that we needed a new furnace. Not news we were excited about, but we also weren't too surprised based on the age and upkeep of the original. My co-owner and the technician reviewed some options based on the size of the home and called me to help with the final decision. We opted for the mid-level version that has high energy efficiency score and came with a rebate (amoung other features). Because this all happened on a Friday, we had to wait until Monday to get the furnace and have the work done. Luckily it wasn't too cold over the weekend, so a few space heaters were sufficient to get the tennants through. On Monday, the men installing the furnace and thermostat showed up within the timeframe provided and walked us through what they would be doing and what we should expect. We didn't hear from them for a few hours, and then they were done. They completed the work within the timeframe provided (notice a trend here!) and without any issue. After the work was completed, we were once again walked through what was done and we reviewed next steps on their end and our end. The work was clean and looks great, and I fully understand what I need to do going forward to care for the unit. Like I said at the begining, I don't have anything to compare this experience to. However, I have no complaints and plan to call them for any other issues (and for my regular maintenance to make sure there are no issues!). read more

In the Spring of 2011 the hydrostat on my daughter's boiler for baseboard heat failed causing the unit to overheat and the relief valve to discharge. My son in law called this establishment and they were there in one hour. They replaced the hydrostat and called the job done without properly purging the air from the system. My son in law purchased an addition deal where they would "maintain" the system. The unit would barely heat the first floor and the 2nd floor was too cold. On a return call they said since the boiler would not maintain pressure it needed replacing as it could not be repaired. Since it was the end of the heating season it could wait. In the Fall of 2011 I replaced the expansion tank/filtroll valve, relief valve and air vent. After properly purging the air from the system it worked as well as it did some 30 years ago on installation. The parts for this repair were less than $100. As a consequence of the "maintenance deal" they returned and admitted the boiler was working correctly and it _still_ needed replacing because it was old and inefficient. They did no diagnostic to rate the efficiency of the unit what so ever. Given the price of natural gas has dropped considerably the return on such an investment seemed meager at best. These scoundrels should never be hired to maintain any hot water baseboard heating system. They also had the mendacity to put a "Ben Franklin the Punctual Plumber" sticker on the gas fired water heater! 4/19/2014 - Two heating seasons later and this boiler unit is operating flawlessly. 4/14/2016 - Four heating seasons later and this boiler unit is operating flawlessly. At the start of the 3rd season the $8 air vent had to be replaced. These companies have hired Mike Rowe for a shill. I use to think he was entertaining. Now I will avoid anything he promotes! 5/25/2016 Now CLOSED! Has Duffett Plumbing & Heating dumped the franchise and now operating with their old name? read more

Best service I have had in a while. Called because I had no hot air blowing out and needed help fast. They got a guy out to me really fast hes name was Scott and he was very nice, knowns what he was talking about and how to do hes job the right way. Told me what was wrong and how to fix it and it was at a great price got it fixed super fast and had my house heated back up before he even left. I also got my self there club membership because theres no other heating and cooling guys I wanna work with. read more

Let me tell you how disappointed I am with your company. First off, I totally feel I have been ripped off by your Hamburg, NY location. I purchased one of those yearly maintenance packages in 2012 after I had a plumber come out to inspect my pipes. It sounded like a great deal to have the plumbing, heating and AC looked at during the year. Having just bought the house a year before that, I figured what the heck, it would be nice to have the inspections. After the initial 'this should be repaired' list that totaled a few thousand, I should have run the other way. I had a friend who is a town plumber come out and look over the list and he said that there is nothing wrong with any of the items in question. I forgot about it the service plan until I got a call basically saying you have this plan that you paid for and we're coming out, what's good for you. I scheduled both plumbing and heating to come out the same day. My husband was here for them as I was not able to get off of work. About 10 minutes into the heating inspection, my husband calls me at work and says that the tech wants to go over some things because the 'furnace is in need of repair. It could go at any time'. I highly doubted that so I told him that I was not in the situation to talk to him right now, get the information and we would talk at another time. Not 5 minutes later, I got another call from my husband. He said that the furnace now does not work. It worked before hand, and now it doesn't. He said that the part was going to be about $100. I was LIVID! there was no way I was paying for that part knowing full well that the unit worked 5 minutes before hand and because I declined to have it fixed, miraculously it doesn't work now? I was immediately on the phone to the office and told the woman that there was no way I was paying for that part and that she needed to call her tech to be sure that the unit was in working order before he left at no cost. It was about 10 minutes later that I spoke to my husband again. The unit was fixed and both techs were gone. He told me what the heating tech said during the visit: 'thank god my unit does not look like this. The filter is nasty. {It's summertime, the heat is not on, and the filter would have been replaced before the heat was turned on} the unit is rusty from a leak of some sort. And there is absolutely no guarantee on ANY of the work that I did today. And I'm not sure what your wife thinks, but I am not out to take advantage of anyone and make up repairs.' Really? And how am I supposed to react to a broken part just minutes after I declined for it to be fixed. I am just totally appalled at the lack of customer service, the rudeness of the tech and the audacity that he thought I was going to pay for a part that 'broke' during inspection. I have had another company out to service both the AC and the furnace with no complaints about it. Yes, there was some water damage from the AC unit from the previous owner, but it's nothing major. The unit was installed in 2005. If the tech from last year didn't slap on of those One Hour Heating stickers over it, he would have seen that. I will never do business with this company again. read more

We had an issue with our furnace not turning on without being reset. They said that we needed a new pressure switch but suggested we get a new furnace anyways. (It was purchased in 2014) We started with replacing the pressure swtich to see what happened. It contintued to have the same issue. We had called them back. A different guy had come and said it was a bunch of other things but we should get a new furance and they would send someone out to quote us later in the week. He couldn't explain why the other guy missed all these other "problems".Well, we obviously wanted another opinion. Two other companys came and said that they had given us an old pressure switch. Called one hour to see if we could get some refund, due to the fact that we paid the fee to have a maintenance check next year. No thanks! They have terrible customer service and did not return phone calls. Now we have a new switch from an honest company and it works fine. I just wouldn't waste your time with them. People are desperate to fix heating and air problems and some companies will take advantage of that. One review of bad service is one too many. I wish i had read more reviews and taken the negative ones seriously. Between the cost of one hour and the other company, we could have paid half of a new furnace off. read more