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    One Source Plumbing and Rooter

    4.9 (109 reviews)
    Open Open 24 hours

    Services - One Source Plumbing and Rooter

    Plumbing inspection

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    5.0
    (18 reviews)
    Electricians
    Responds in about 10 mins
    5.0
    (28 reviews)
    Water Heater Installation/Repair
    Responds in about 5 days
    4.5
    (1.5k reviews)
    Water Heater Installation/Repair
    Responds in about 10 mins
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    In and out in 60 mins

    Owed this review to One source for a while. My toilet was 35 years old and died. It didn't flush anymore as the tank was completely busted. The overflow tube was done for and it would take forever to fill the tank. One source came once some 10 years ago to try to make it work, and they did, but this time they said it would just be better to get a Toto toilet (it would flush much better and faster). I asked how many days it would take to change it and they laughed, they said it would be out and the new one in in 60 mins flat. Wow. I know many people do their own plumbing, but I live in a condo and if I screw anything, I would be liable for insurance. So, decided to go for it. After agreeing on the next day, they came on time to SF downtown. they were clean and beats me, but they indeed took the toilet out and were out of my unit, including the old toilet in 60 mins. As a bonus, they also looked and fix an issue with my kitchen sink (it flooded). All within 1 hr. Highly recommend them!

    After doing my best to clean the stains off the cabinet.
    Zhen Y.

    The water in my kitchen sink started backing up. I called a few places. Most were booked solid for days. One Source Plumbing And Rooter had an opening the next day in the morning. I checked in via text and Mo confirmed the appointment. He texted me when he was on his way. He came on time and got to work. Unfortunately Mo could not clear the clog. That in itself is not the problem. He did not charge me. He explained to me that the next step would probably involve working in the garage to undo the pipes and try to get at the clog from there. He even drew a diagram to show me where the clog is. In the end it seemed he was running late on time. He suggested I could possibly make another appointment or try another plumber. Okay fair. I understand that he was not prepared for more involved work, and probably had other appointments. After I came back to the kitchen I noticed he left a screw driver and dirty towels in my sink. Okay, whatever not a big deal. But when I looked inside the kitchen sink cabinet, I saw black stains everywhere. This must have happened when he was working and the water was backing up and spraying everywhere. He did briefly wipe the floor and the cabinet before he left, but that didn't do the job. I spent the next hour wiping and trying to buff out the stains. Honestly, I am not sure how one goes about protecting the cabinet when doing this kind of work. But I am not a plumber. Once dirty water like this hits any un-laminated rough or semi-rough surface, it's not possible to get rid of the stains. The truth is I have generic builder grade cabinets. But what if I had expensive new cabinets? I can see why most of the reviews are great. Maybe it was just bad luck. A bad day all around. The plumber that came after him, did manage to clear the clog. He did in fact get at the clog from the garage. When working in my unit, he used those industrial 50G plastic trash bags to completely cover the inside of the cabinet and the floor. When the black dirty water started spilling again, it went right into the bag without staining anything. In my garage he connected a hose to the water heater and hosed down the entire area where he worked. It was cleaner than before he started.

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    6 years ago

    Matt was very prompt, very quick, and very efficient. Excellent customer service!!!

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    10 years ago

    Outstanding & thoroughly competent. Did a very difficult job quickly and well. I highly & unreservedly recommend. He'll do it right.

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    Review Highlights - One Source Plumbing and Rooter

    One other small detail: I offered to tip Mo but he asked that I give the entire tip to his crew member.

    Mentioned in 54 reviews

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    Had a fantastic experience working with Excalibur. The pilot light on our water heater went out at…read more9pm and was showing no signs of recovery. Paul responded to our request almost instantly, was at our home at 9am, and we had a functioning water heater with a new pilot assembly by 9:20am. Paul also noticed the exhaust vent wasn't correctly installed by the previous company and fixed it free of charge, which has brought our gas bill down by over 20%! Their service was priced competitively and communication was excellent throughout the process. Most importantly, they truly care. They took what could have been a nerve-wracking process and made it feel effortless.

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    One Source Plumbing and Rooter - plumbing - Updated July 2026

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