The food was good but I think the girls that were working didn't seem like they wanted to work that day. It wasn't that busy. We ordered to eat in the restaurant. The meat wasn't cut and it just cooked and placed on our plate. But other than that it was good. read more

Ono Hawaiian BBQ - Hawaiian Near Me - Phoenix, Arizona

I'd love eating with some teriyaki chicken dip sauce and rice and macaroni chesse with drink soda bout many different food lots read more

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Went through the drive through after work and got the chicken Katsu and bbq Mix combo and it was great! Service was nice . I know it takes time for the food because they make it on the spot for you which is awesome! read more

Ono Hawaiian BBQ - BBQ & Katsu Mix bomb! - Hawaiian Near Me - Phoenix, Arizona

Fast and tasty! Staff was helpful in explaining the different meat options and existing combos. I ordered the basic BBQ chicken and BBQ beef plate. You can have 4 scoops of rice, macaroni salad, or veggies, in any combination. Plenty of food. For $14.65, the plate will last me two meals. Light island music, cute decor, and clean dining space. Perfect for a quick meal when out running errands! read more

Ono Hawaiian BBQ - BBQ chicken & BBQ beef combo plate w rice and steamed veggies. Quite tasty for "fast" food. - Hawaiian Near Me - Phoenix, Arizona

I ordered twice consecutively through the uber eats app a couple weeks apart and they keep getting my order wrong. First time, I ordered three things but they missed one order. Second time, I ordered chicken katsu but they gave me bbq chicken instead. The first mistake was ok because I know people make mistakes but for the second time, I think more training and quality control/double checking should be done for such simple orders. read more

Mini-plate is plentifully portioned single size amount. Couldn't even eat the entire plate for lunch. (Im a normal sized human) I recommend the bbq chicken and smother it in a side of teriyaki sauce. The mac n cheese is tasty. Don't forget to request extra teriyaki in your order! I believe Ono is authentic and love that the owners are native Pacific Islanders, the way it should be. Went to HI Bro's chain last week and it was disgusting! Ono has it down, hands down! Quality, flavor, portion-size, cooked perfectly. read more

This specific location gives me anxiety. The restaurant it's always packed, the sitting it's limited, they have this middle high sitting tables with the yellow chairs that no one likes because they probably feel exposed in the middle of the restaurant, also the sitting it's way too closed to each others, literally (no personal space) the tables are always dirty. I probably won't come back here to be honest. The food it's decent, like every other Ono's. read more

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This location is an absolute joke. I pre ordered online to save time but it made no difference because the car in front of me in the drive thru held up the line for over 15 minutes. How is it not policy to ask a large order to get out of the way so I can collect my order--that's getting colder by the moment. Instead, I'm forced to wait for the person who ordered (what looked like) the entire menu to receive their order first before handing me my ready-to-go order. Great system. read more

Great meal . Mini meal $10.49 Chicken, rice , mac salad . Very reasonable for a light meal . Order at counter, nice clean place .

Quaint little fast food joint on Monticello Ave. in Phoenix. Service is self serve, walk up to counter menu well lit and displayed and place your order. read more

Oh gosh ! I miss Aloha 'Aina in Maui nothing like their Hawaiian bbq. Ono's sure does make my tummy happy . Super yummy and delicious! I'm hooked ! read more

Ono Hawaiian BBQ - Mini Hawaiian BBQ Beef Mini Meal - Hawaiian Near Me - Phoenix, Arizona

I absolutely love Ono! While there's not much to say about the service, positive or negative, I can't say I've ever had a problem here. Most visits are for takeout and food is ready fairly quick. My go to is the chicken and beef combo and an extra 2 scoops of macaroni salad. The macaroni salad alone is a reason to continue coming back! read more

Standard chain clean and service friendly after you get in door. Good food teriyaki chicken on point. Island fire chicken bomb too. The musubi all versions are good. Love the garden salad and ginger dressing for the win. read more

Ono Hawaiian BBQ - Inside - Hawaiian Near Me - Phoenix, Arizona

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Food was so good don't pass on the teriyaki sauce or chicken. Mac salad could have been a little colder sticky rice was so good! Lava shrimp is a little spicy but not crazy. read more

Whenever I feel like eating Hawaiian Food, I order this "Pick 3" Combo using Door Dash. I usually order before 7pm since they don't take orders after a certain time. The food portions are great. They are located at Christown next to one of the Chinese restaurant nearby. Macaroni salad good. read more

Ono Hawaiian BBQ - Beef, Beef Short Ribs & BBQ Chicken Combo(Pick 3) - Hawaiian Near Me - Phoenix, Arizona

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Just ordered the family meal. Katsu chicken, fish and shrimp. Katsu was the worst I ever had. Overcooked (I'm sure cooked over again until it was more jerky than chicken. Would never order it again. And likely find another place to order from entirely read more

Ono Hawaiian BBQ - Real customer - Hawaiian Near Me - Phoenix, Arizona

So far I've ordered a few times from this locations. Food has been cooked well! I usually do through DoorDash so it's made pretty quick. Because I don't go into this locations I cannot advise on ambiance or cleanliness, but I have not gotten sick from eating from here. I've had to call since DoorDash won't ask for extra sauces. The staff is friendly when I call. Over all, great food, good price and always full before being done with my food! read more

Great good. Especially the Mac and cheese. They may take a while during non peak hours but the food is worth the wait. read more

Ono Hawaiian BBQ - Drink. - Hawaiian Near Me - Phoenix, Arizona

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each and every time I go to this location and I asked them not to put broccoli in my food just cabbage. I am told that either I take it as a come or don't buy anything there. I suggest you go eat on the east side on 40th Street & Thomas Road. They don't even deserve one star I would put -0 stars read more

Ono Hawaiian BBQ - This was the chicken that they gave me . 03.20.22 - Hawaiian Near Me - Phoenix, Arizona

First time trying Ono and it was SO GOOD! I left with 0 complaints and just completely satisfied. Price - perfect because the portions are big! Food - I had the Kailua pork and it was so juicy and flavorful and went so well with the perfectly cooked rice. The macaroni salad was also really good and the accompanying veggies were nicely cooked too. Service - You can order at the counter and dine in or take it to go or they have the option of a drive through which is really convenient. The girls at the counter were friendly and helpful. The interior of the restaurant is upbeat and interesting and they have a good amount of seating. read more

Ono Hawaiian BBQ - Inside of Ono - Hawaiian Near Me - Phoenix, Arizona

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The worker there is very rude she doesn't have good customer service I have her name as well if the manger or someone wants to reach out to me I will stop going there due to that you lost a customer read more

I came to use a coupon I received. I wasn't in the mood to dine-in, so, I went through the drive though. It didn't take long for me to place my order. I think there were 3 cars ahead of me. It went by pretty quickly. But, when it came to redeem my coupon, it took a while. The employee was having difficulty redeeming it for some reason, and it was holding up the line. I kinda felt awkward. I was ready to just pay the full amount, so I could keep the line moving. But, she was able to redeem the coupon with the help of another employee. Unfortunately, when I parked out back to eat, the food wasn't as hot as I would've liked it. The food was delicious just not that hot. It was more than lukewarm. But, I like my food to be fresh and hot, as it should be. There's a few different locations around The Valley. This one seemed to be very busy. I came around dinner time, like 5:30pm. Even the dining area was busy. It could've just been the time of day I came to visit. But, I think I much prefer to come during lunch rather than dinner. I have another coupon to use. So, I'll be back to visit! But, I definitely want to try a different location. And, hopefully they don't have issues redeeming that coupon. read more

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Now, I always order the lemon pepper chicken breast. It takes 10 minutes, but it's worth the wait. Served with rice and good macaroni salad, this is 2 meals for $12. Get the teriyaki on the side for extra flavor. read more

Ono Hawaiian BBQ - Lemon pepper action - Hawaiian Near Me - Phoenix, Arizona

I like the food here yet I've only ever ordered thought drive thru! Tonight is a Saturday took out my big truck which does not fit their drive thru. We arrive in the lobby at 9:30 and wait about 5 minutes with no greeting. By then a girl comes out mad saying the lobby is supposed to be closed that it's only drive thru yet nobody mentioned anything. I kept saying my truck is too big, well my order is taken but no greeting and repeated again sorry for the inconvenience and no response again. These employees need to be checked you have a job throw a smile if you don't like it quit. I get it you want to leave but work is work and it was still early. Hopefully next time they don't throw a fit as I was calm. read more

Stopped by during lunch. Utilized the drive-thru at this location. Service was great. Food was delicious and they added the sauces on the side for me. This time around I order the bbq beef mini meal. read more

Ono Hawaiian BBQ - BBQ Beef Mini Meal - Hawaiian Near Me - Phoenix, Arizona

Ono? Oh yes! Tables, concession area, and all countertops were clean. Temperature was perfectly cool. Parking lot is a little tight since the plaza is consistently busy, but the parking lot is in good condition. Staff is very friendly, organized, urgent, and hard workers. They were all dressed appropriately, had good hygiene, and had appropriate conversations amongst themselves. I got the BBQ Katsu plate and it was delicious as always. Great temperature, great texture, great price. Tip: make sure to ask for sriracha to kick things up a little. Thank you Ono, I appreciate you all and look forward to visiting again. read more

Ono Hawaiian BBQ - BBQ & Katsu Mix - Hawaiian Near Me - Phoenix, Arizona

Lizbeth at the front counter has a huge attitude problem. I simply asked her for a knife for my food and she gave me a huge attitude. Mean and condescending read more

Loved this place,great pork and beef. The rice,ribs were great. They have real coconut water in a coconut shell. The rice,macaroni salad is also great.Miriam, the server is great. read more

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Very hit or miss at this location. I've gotten bad chicken, missing items from order and inconsistent portions. Yesterday my wife drove over 20 minutes to get us dinner and it was absolutely disgusting. Huge chunks of fat in the chicken, undercooked and large bone. I don't know how they served this. When I called they wouldn't do a refund since I didn't have the receipt number. When asking to speak to a manager I was told she didn't work today. I asked if she could call me tomorrow but she refused to pass that along and only repeated to me that I can just drive there again tomorrow. Then she mentioned to take a photo of the food. Well, here's your photo.. read more

Ono Hawaiian BBQ - Chicken Katsu meal. This was in 80% of the chicken I received. - Hawaiian Near Me - Phoenix, Arizona

Food was alright. They didn't give the regular portions. They gave extremely little and had to wait a long time. Soemthing needs to change at this place. read more

Sunday. Noon. 4 patrons dining One waiting on food. I order 2 teriyaki mini meals. 1 katsu mini. Counter girl (my receipt said her name was Charmaine) was pleasant enough, seemed to be efficient and knowledgeable. Receipt time stamped 12:12. So as soon as I order a couple, 2 gentlemen and a single diner all come in and order dine in meals. As I stand there waiting the 2 gentlemen receive their order first. I know one had shrimp and fish with mac and rice. Several minutes later the single gentleman gets his food. Crab ragoons and fried shrimp meal. Now I am kind of starting to get irritated its been over 15 minutes. I received my order at 12:28. No apologies, nothing. The food was decent even after the 10 minute drive home. I will probably go back but the restaurant on 67th and Peoria is much better! read more

Ono Hawaiian BBQ - Katsu mini meal - Hawaiian Near Me - Phoenix, Arizona

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Waited hella long and was excited to eat their bbq chicken and chicken katsu, unfortunately was met with salmonella which killed the vibe and appetites we had. Mac was fye tho read more

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I will say that the plates give you a ton of food. It's just a darn shame that the food isn't that good. In fact, I enjoyed the spam musubi moreso than than my chicken katsu plate. read more

Always love dining here, their food is extremely flavorful with perfect amount of rice! Never been disappointed with the food here. I say they are way better than Mama's Hawaiian BBQ, which is in the same vacinity. The best is Kalua pig! read more

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Visiting Phoenix, ordered two lunch plates. First plate kalua pork - nice flavor. Second plate chicken Katsu - fried almost to the point you couldn't cut or chew it. I do like that they give you options to switch out extra rice for salad. Not a fan and most likely would not be back. Was really looking forward to meal too! read more

I ordered the wrong meal on this day. I wanted the macaroni side. I will tell you the teriyaki chicken was delicious. The meal was a little on the pricey side. The salad wasn't very good. So out of all the meals we ordered that day. We didn't care for salad. The drinks were so delicious it tasted just like a nice Shasta or like a carbonated fruit punch. The spam was legit. I would go back to this location and order what I was supposed to in the first place. The reason for the low rating.... The menu was hard to read. They didn't have any of the sauces out line they normally do and we had to ask for everything. Like utensils and napkins. Bit now that I know what type of place this is at least I'll be ready when the time comes. read more

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The katsu chicken I ordered from here was... weird. It's supposed to be check breast but it did not look like chicken breast. I was repulsed by it. The color of the chick was inconsistent and it almost seemed pieced together with other meats. Bloody in some parts as well. Lighter in some parts and darker in some parts. Just weird read more

I think this place has potential; customer service was not as good; I feel like they could be more attentive to enthusiastic & friendly customer service, the wait for food was quick for a to-go, the portion size was good for the price, the ambiance of the place was nice, the taste of their food (we ordered chicken katsu 3/5; it was crunchy but the meat was pink & the chicken teriyaki was decent like a 3/5 for taste) the rice didn't seem fresh, but the macaroni was a 4/5 for me. I've had way better Hawaiian BBQ type of meals but this place was eh. I don't think I'll be back but good to try for once. read more

I ordered 5 mixed bbq plates and 1 shrimp combo plate by phone for me and some visitors from out of town. I brought up the idea of Hawaiian BBQ to them because I always take my family to this place and we loved the food there. Anyway, I picked up my food, and when we pass it out at the house, what a disaster. I could not believe that I was serving my guests what I saw. First of all, the plates looked like they were only half the portions I am used too. Talk about the waste of space on a plate. Everything was way overcooked and dry, the cabbage in the plate was starting to turn yellow from being too old. Some of the meat came in bits and pieces as if they have cleaned up the grill into my plates. I apologized to my guests and started to collect the plates so I could return them and get food elsewhere but my guests did not have the time. It was so embarrassing to sit there and watch my guests eat this mess of a meal. I will take this out with the management and if they give me the same run around like the person I complained to on the phone, we will never return to this place. I feel I have been ripped off. Don't take a chance at this place. When you complain, they try to make you feel like you're at fault instead of them ripping you off. read more

Ono Hawaiian BBQ - This is how much I paid for the rubbisn they sold me. - Hawaiian Near Me - Phoenix, Arizona

CLEANLINESS AND SERVICE LACKING. While we were waiting for our food to finish being cooked, a lot of homeless people came in to fill their personal water containers with fountain drinks. Due to their water jugs being all different lengths, shapes and sizes, they didn't fit into the fountain space designed for the drinks you buy here. So they proceeded to use their fingers and hands to press all around, put the mouth parts of their personal water containers right up on the tip of the fountain drink, and so on. They also had their personal bags (clearly dirty) set next to and on top of the table where the straws, lids and sauces are stored... All in the clear vision of the staff. When we asked for a refund for our drinks we purchased due to our concerns, we were given attitude and dirty looks by the staff. We ended us swapping for canned drinks from their fridge area. Here's the thing, I'm all for supporting the homeless. I pray for them regularly. However, not only is it unsanitary for ANYONE to do what I saw them do, but there's covid going around, there's monkeypox, not to mention any other germs. You have those plastic walls around the register to protect employees, what about protecting customers? I don't think this was an act of kindness on behalf of the staff. It was just pure laziness. What the staff should have done is walked over to the fountains with cups and filled their drinks for them. Not only would it been kind, as a customer I would've loved seeing it and it would have kept me coming back. We can be kind and clean at the same time, doesn't take much creativity. After we complained a staff member did come and do a basic job of "cleaning" the area... I'm using "cleaning" loosely. read more