This review is specifically for Mina, the front counter attendant at Ono Hawaiian Foods...what a gem! I placed a fairly large order and had some time to wait, which actually gave me the opportunity to observe something truly refreshing: exceptional, genuine customer service. Mina's kindness and product knowledge were evident in every interaction. Nothing felt forced or rehearsed. It came across as completely natural, which is rare and so appreciated. What really stood out was how she carried herself during the slower moments. When there were no customers to assist, she wasn't idle or distracted. She was proactively prepping bags, wiping down counters, and engaging warmly with guests in the dining area. In an age where it's all too common to see employees disengaged and on their phones during downtime, watching Mina stay present and productive was genuinely impressive. She is courteous, knowledgeable, hardworking, and clearly takes pride in her work. Ono Hawaiian Foods, you made a great hire. Give this young lady a raise, she deserves the recognition! read more

This Ono is located in the Scottsdale Towne Center open plaza. I should have referred to my previous review. The portions are definitely smaller. We ordered our usual Aloha plate; two entrees which were Katsu and BBQ chicken. The katsu chicken batter was crunchy and a bit hard, not good. The BBQ chicken was much better. No more katsu for us unless I forget again. No more Mac salad with the meal either. A green salad is preferable to me anyway. There is a special deal right now with two different fish orders. If that's your thing, try it out. Shared parking lot. read more

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Thank you so much, Ono for being open a little later than some of the neighboring quick food spots in the area. Honestly that was one of the big reasons that we'd even stopped in. we have Ono close to home and we actually frequent it pretty often for their awesome BBQ chicken. we love it. it's simple and it makes for an easy, clean meal. This particular location is very close to where we were staying for the week. we came in with only about an hour to spare before closing time. the sweet lady working the register was so sweet. she didn't rush us. she greeted us upon arrival. the store was neat and clean. my family and I were able to order easily and enjoy our meal in house. the portions were just right for us, just like we are accustomed to. the dining area was spacious and clean. there wasn't a wet dirty mess by the drink dispensers. that was nice. parking was easy. we parked right in front of the store. this location is the one that is in the scottsdale towne center. they are next door to a NY pizza shop. read more

Ono Hawaiian BBQ - Barbeque Near Me - Scottsdale, Arizona

Mina is an AMAZING employee here, great customer service, and so so so sweet. The food here is great too, but Mina or Amina is truly a light at this place. Just the kindest customer service you could ever imagine! She should manage this store :) I truly don't know her outside of this encounter, she just truly deserves to be appreciated read more

A go-to spot every time I'm in town for work! Gotta go with the katsu, bbq mix, musubi, extra mac. Extra shoutout to Mina; it was late night, but she was really friendly and provided spectacular service. I wish I was able to talk to her more. She took the time to ask what brought me to Arizona, what my favorite Hawaiian Sun flavor was (lilikoi great rec lol), and even brought the order straight to me while I waited in the seating area. Looking forward to next time! read more

I just love this place! Great location, inside and outside seating, friendly service. I popped in for lunch today and it's was popping! So glad to see they are well supported in the community! Shoutout to Jonathan for fabulous, friendly service! I always go for the Hawaii BBQ chicken playe and it never disappoints! read more

Food is very good. Gentleman taking the order was courteous and friendly. Looked like he loved his job. Great service!

Ono Hawaiian BBQ has the best Hawaiian food in Scottsdale in my opinion! I love all the dishes- island fire chicken, katsu chicken, the shrimp, the BBQ chicken, the island white fish. The macaroni salad is the best I've ever had and I'm actually a really big fan of the veggies too. Service is great- the order is always correct and the food is nice and warm. read more

This place used to be outstanding! Now overpriced and minimal amount of chicken when you place your order. Register people not educated in their menu or what they have to offer. The service has gone out the window and the individuals who cook in the back, have no respect for sanitation or understand the word. Picking their nose messing with her hair and coughing and sneezing over food while preparing it. Not my scene if you'd like this type of service than this place is for you, but if not stay away. In order to post, you have to put a star so considered my star negative negative negative negative!!! read more

Wow this is the best place for Teriyaki Chicken or Fish!! I have tried the smaller plate and it was delicious. I like the Number 1 & 21 or 22. The meals come with cabbage and broccoli plus 2 scoops of tasty rice. I like teriyaki chicken the most and it has been great every time we eat here. My wife really liked her teriyaki fish plate and the chicken. The teriyaki sauce is very tasty. Highly recommended. read more

Food combo plates were great The place is clean Staff was friendly The portions were nice sized Nice mixed menu from just bowls to combo meals read more

We just left after standing in the lobby for 10 minutes!!! No one even greeted us!!! We should have known better because the last time we stopped by, the person at the front was uninterested in our order, and needed help from the cook to ring it up! Horrible!! read more

The quality of the food was good, but nothing special other than tasting slightly cleaner/less oily than some other Hawaiian bbq establishments. I would say they give you an average amount for portions and the price. The inside appeared clean when I went, it's in a cute corner area of the plaza and the self- serve sauce station was nice to have. Service was okay, not the friendliest bunch but they get the job done. A really reliable 3 star experience. read more

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I think there are new owners here. I've been coming here for almost 20 years and the food is not the same. The chicken. Katsu is still good, nice and crispy but the bbq beef is dry. Also, the steamed cabbage is not as tasty, tastes boiled. It used to taste like it was boiled in chicken broth. Lastly, the Mac salad has too much mayonnaise... disappointed. read more

I stopped into Ono and was instantly greeted by easily the kindest, most helpful, most positive man I have ever met in my life. His name is Ray'Mel and he should be absolute proud of the work that he does. any service should feel 100% grateful to have such a person representing and being the face of their location. The food was delicious but I want to return just from how amazing and infectious Ray'Mel alone was. amazing read more

I wanted to call in an order and got hung up on by the guy on the other end. I called back told him that he hung up on me of course he denied it and lectured me instead. Not happy the way I was treated he should have said sorry and may take your order but no he had to give me a snarky response. I go there all the time not there anymore. read more

We ordered here approximately 3 times during our short stay at a nearby resort. The beef and bbq chicken were delicious and the quantity was plentiful. The spicy chicken definitely missed the mark so I would not get that again. We ordered via delivery service all three times so I cannot comment on how the establishment is but I would definitely order here again if I'm ever in the area. read more

Ono Hawaiian BBQ - Kalbi, bbq chicken, and beef meal - Barbeque Near Me - Scottsdale, Arizona

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A regular staple in Scottsdale that has the closest accuracy to Hawaiian food in the area. Great portions for a decent price, always end up having leftovers for an additional meal later. I like that you can also change up the meal with customizations, I.e. all steamed veggies or sub more rice/Mac salad. My go-to orders are the Kalbi, Kalua Pork, and Hawaiian bbq. Their spam musubi is also a great deal with a 2-pack, and makes for an awesome snack through the day or re-heated later on. read more

Happy New Year! For the last day of 2022 we decided to get some Hawaiian food. The lovely Carla was there to greet us with an Aloha and we ordered a few plates. I got the Hawaiian BBQ chicken and teriyaki chicken, Aloha plate style. The protein comes with white rice and a light salad (lots of onions though). The fire chicken we got took longer but overall we didn't wait too long for our food. Several people came in and picked up orders while we were waiting. Everything tasted great and I love the big portions at the right price. They also have a sauce station by the drinks where you can get extra teriyaki and katsu sauce to take home. Leftovers the next day were good too, so that's a plus. Friendly staff makes a big difference and we were sent off with a Mahalo. Check this spot out! read more

Ono Hawaiian BBQ - Teriyaki Chicken - Barbeque Near Me - Scottsdale, Arizona

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There was a cockroach crawling on the counter, and the lady didn't even look surprised. We canceled our order and left. Ono seems like the right name for it. (Oh NO) read more

Food was ok and the portions are large. With that said, I ordered inside and it took 20 minutes for my order to be ready. This place has a drive thru pickup and there's no way they could run a drive thru with 20 minute wait times. So they apparently give priority to those orders vs in-restaurant orders. read more

Order at the counter and eat there! Everything tastes so much better minus the screaming child I didn't anticipate thanks to the inconsiderate parents. I'll pay extra if given the option to have a child-free ambiance, NOT that I have anything against kids, just the poorly parented ones. So, maybe take out next time to avoid those rascals. read more

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Always consistent and as close to I authentic as I have found in the area. Fair prices, fast service.

They are OPEN again!!! We have been wishing, hoping, and praying that the pandemic didn't take this location away from us so we're excited that they are open again!! It looks like they just renovated. Same good food, huge portions, reasonable prices, and friendly service. It's a Thanksgiving miracle! read more

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Solid performer in the rice bowl category! Island fire chicken: I love to hate the hot sweet grilled deliciousness. Nose running, can't stop. Onions either raw or burnt, I eat them all. Otherwise great dish. I cannot get enough of the savory sweet hot sauce. I also really love the basic house salad and ginger dressing, includes some edamame, better than most! Kudos to staff for friendly and accommodating service ready to say YES (and not no) to special requests. I am a fan! read more

Ono Hawaiian BBQ - Island fire chicken aloha plate with salad - Barbeque Near Me - Scottsdale, Arizona

It's good Hawaii BBq. I recommend the short ribs. They are always on point. The service is fast and friendly. It's a good option for meat lovers searching for a quick lunch. They remodeled a year or so ago, so the place has a fresh updated look too, but I'm just here for the food. read more

Ono Hawaiian BBQ - Amazing Kalbi Short Ribs. - Barbeque Near Me - Scottsdale, Arizona

We stopped by last night for a quick dinner. Unfortunately it felt like the a/c was not working-- we stayed anyway. We ordered the Hawaiian plate. Generous portion! Rather than rice, we opted for veggies(steamed broccoli and cabbage mix) and Mac salad. The Kathy sauce has a slight spice to it- just right. We will be back. read more

Service was top notch. Food took a bit of time but that's because it was made hot and fresh. Lots of food for your money. Restaurant was clean No issues recommending this location. read more

Ono Hawaiian BBQ - Island Fire Chicken - Barbeque Near Me - Scottsdale, Arizona

On 7/12/2024 we went to the Surprise location; this was our first visit. The restaurant was clean and well-maintained. The cashier was helpful when we asked questions. The food was bland, and the meat was tough on both entrees. We ordered the Kalbi Short Ribs and the Hawaiian BBQ Chicken. The macaroni salad was excellent. If we returned, we would order different items. One thing we noticed was that the employees never smiled or acted like they were happy to be there. read more

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Everything was perfect. We had a long day traveling in and almost did not stop here because the stars were low. The waitress was so knowledgeable and gave great recommendations on what to order. The food was GREAT! Wings A+ (ask for them friend) margarita pizza yummm!! Would definitely recommend and come back! read more

I ate a good amount already. Great food, great service. I'm not used to sauces being filled on your own so that was a huge plus. Will be back! read more

Ono Hawaiian BBQ - Chicken Katsu - Barbeque Near Me - Scottsdale, Arizona

This place gives ALOT of food for a serving which we appreciate- a plate can basically last you lunch and dinner! The staff is so friendly I had a great time talking to the cashier Michelle she was so sweet! The meat is delicious and I loved the Katsu chicken read more

Ono Hawaiian BBQ - Beef and BBQ & Katsu Mix - Barbeque Near Me - Scottsdale, Arizona

Perfect spot to get your Hawaiian bbq. Fresh ingredients and perfect seasonings. We liked everything we ordered especially the Kailua pork; very tender. The fire chicken was very spicy...think gochujang and sugar were primary ingredients for the sauce. Enjoy! We sure did. Highly recommend! read more

Ono Hawaiian BBQ - Kalua Pork & Island Fire Chicken - Barbeque Near Me - Scottsdale, Arizona

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I'm never coming here again! The kitchen is filthy They're always slow Infested with cockroaches! Had one run past my foot right now read more

Been coming here since summer! Recently diagnosed with NPH so I have Parkinson's like symptoms which some days makes it impossible to get to the counter!! They were so kind and helped me by bringing my meal to the car!! I've just noticed now they have that option as do other restaurants so I can come here more often now!! Thank you soo much!! I used to live on Oahu and love the tonkatsu! The macaroni salad is the bomb and the sticky rice!!! Good luck and keep going!!! Much aloha!!! Tina read more

New ownership. I think the food is better than it used to be. There's still bugs in the restroom, dirty floors and iffy staff. That's the reason for 3 stars. The food has improved but the place needs a deep cleaning. read more

Every time I order the Island's favorite combos, the Kalbi beef, one piece , ALWAYS come in either miss a half side on one end, or a super huge fatty piece in the center where edible part is very small. I order 3 times recently every single time is like this, very disappointing. I don't know what is happening, but not a honest business practice. I use to order often, but will not return. read more

took them 20 minutes for a plate and helped 3 orders behind me. food was mid not worth a 20 minute wait lol

I really like their mac salad and the teriyaki sauce is delicious. Some of their meats can be a bit tough/fatty so they are not my favorite. The best thing I've had there is the shrimp/fish combo with teriyaki on the side, mac salad and rice (no salad or veg due to the horrifying pictures of a worm I saw posted) read more

We stopped in after hearing the macaroni salad was excellent, which was accurate. I had the fish, basically fish sans chips with white rice and cabbage. It was good, light and crispy beading, and a decent portion. My partner had the firecracker chicken. Dark meat chicken with onions, mildly spicy. She really enjoyed it. Service was good, place was clean. We'll be back to try the kahlua pork which was suggested by a fellow diner. read more