We loved our ride home from the airport with Piya!! She really handles her Tesla very well!! She's funny and companionable and easy to ride with! She made great time in traffic. It was truly a pleasure to ride home from LAX with her! We will always schedule rides with Piya if she is available! read more

I would recommend this company to anyone who needs a way to the airport. Fabio was very professional and helpful enjoyed my ride to the airport. Thank you read more

DONT EVER USE THIS COMPANY!!! ..Extremely SUB-STANDARD SERVICE.. I wish I could give this 10 NEGATIVE STARS!!..They just cancelled my 5pm pick up to Ontario airport at 4:55pm.."NO DRIVER AVAILABLE " is what I was told when I answered my phone while rolling my suitcase out the door..WTF?!?!. I then asked " Is something else available "..waiting for the more expensive option.."No sorry, bye".I was catatonic for about 10 secs.... UNBELIEVABLE.!!."my flt. is leaving at 7pm" I said " isn't something available?".again.." No driver, sorry"..I scrambled to call uber and 3 taxi companies..all 45mins. to 1 hr. ETA..Thank God for my wonderful neighbor. God Bless her..Beware and take heed ...they couldn't care less if you miss your flight!! read more

I drive to airport with Piyaporn Phillips . She's a Excellent and save driver and I recommend her to everyone.

I needed to write this because all the reviews for Opoli were outdated. I first heard about Opoli because I booked a ride on Prime Time and the driver that picked me up was from Opoli. This is the first time I booked directly from Opoli, and by reading all the yelp reviews, I was actually really worried that Opoli would cancel my ride last minute. I used the chat function on their website multiple times to confirm my reservation since about 2 months before my flight and since I am busy during the day at work, I thought I would only be speaking to a chatbot in the middle of the night as well as weekends (which were the times I contacted them) but low and behold, no matter what time I texted, my question was answered within 5 minutes. This eased my mind, but I was still anxious about what if my ride got canceled like a lot of these reviews say? Again, I used the chat now function on their website and was answered quickly again. The driver assigned to me was Johnny Gavoutian who has the most spotless, clean Tesla Y and also the air is comfortable and neutral. Mind you that if I were to call Uber, my trip would have cost double or more for a much smaller car, and I had 2 luggages, which Johnny helped me carry from door to car. If you are on the fence about using their service for airport rides like I was, I recommend booking a short trip first and test it out. I know you won't be disappointed. For me, it was the best door to airport pickup experience I ever had, and I will definitely be booking from them from now on - no surge pricing, and never have to worry about how long will it take to order a uber. read more

Marcus was awesome! Great service!! Punctual and professional. Will defiantly use again!.

Booked and paid for a ride a month in advance from LB Airport to Cypress. The driver was not at the pick up point and would not even confirm if he was coming. We finally took a cab home and it was cheaper. The only good thing was that once the ride was cancelled we were refunded promptly. Don't use this service it's horrible and completely unreliable. read more

Still waiting for my driver, 2pm pickup, it's 242pm. Already called the customer service line and their solutions are substandard. Update: Sorry for the update delay but communicated with Opoli management and the issue was happily solved. Thank you to the manager. read more

If you need a private pickup to any airport, these folks always do well. If you think that making a reservation to be picked up at the airport is ever going to work, think again. Use Uber/Lyft for LAX. Opoli absolutely SUCKS at airport pickup. The worst. One time our drivers car broke down on the way and they didn't even bother to contact us! Just yesterday we waited almost 30 minutes for our driver to pick us up at the designated "C" spot at LAX. And that is with a reservation about a month in advance. Unforgivable. Never again. Bye bye opoli/go-sedan/whatevertheheck.com. read more

My boyfriend and I was visiting California from Hawai'i and we had the best experience with our driver Eva! We haven't traveled in a while but Eva made it such an easy time and gave us clear instructions how to get to our pickup location. She was friendly, personable, and a great driver who got us to our destination in a timely manner. We will definitely be requesting Eva on our next visit! read more

Took a round-trip ride from my home to LAX. The ride to LAX was on time and in a large sedan. Driver was early and courteous. My return trip was an absolute nightmare. I scheduled a pick-up fro 3:00p.m. My driver said he circling the airport loop and was on his way. 15 minutes later, he still hadn't arrived. I called the number. First attempt went to voice mail. Second attempt, Said answered the phone. Said he was 5 minutes away and for me to meet at the shuttle stop. Again I waited. Texted 10 minutes later. No response. I called again. Again, voice mail. Called again. He said he was stuck in traffic. Finally, 45 minutes after the schedule pick-up time, he pulled up in a GIANT red Super Shuttle van. The service promises sedan service. Frustrated and just wanting to be home, I jumped in the van. After claiming originally to be stuck in traffic, he changed his story and said he had been waiting in the parking lot for me to call. A lie. Flat out lie. The gall on this guy That is when it appeared that we were in some sort of race against the apocalypse. This guy broke the speed limit the entire drive from LAX to my home in Malibu. Several times, he passed cars on the shoulder. Several times, he sent my body flying across the back seat. When I asked him to slow down, he refused. Cars were honking and we narrowly avoided accidents several times. I did not feel good that this guy knew where I lived, and I immediately informed the company of my experience and demanded a refund for my return trip. They said that, because I accepted the ride, they were not going to issue a refund. Simply a horrifying experience, and I will never use again. I will however, use the driver from my trip TO the airport. He gave me a card for his own shuttle business, and based on that experience he has earned my business. As for OPOLI, never again... good riddance. I hope they're business license is suspended soon. read more

Absolutely a wonderful driver. His service is high quality. We will be using him in the future. Thank you.

I have been very satisfied with the service opoli provides. However with the traffic changes at LAX, this service needs to pick up its game. What happened to us was a Rideshare drop off at the departure level. However, we were picked up by a limousine / commercial service. We were told originally to locate our driver at the Rideshare pickup area upon arrival. We did this in the rain in the early morning only to find out that commercial vehicles are barred from the Rideshare pickup area. This required us to hike back in the rain to the terminal for pickup. All this could have been avoided if the message to us upon arrival was to indicate a commercial vehicle pickup. In that case we would have remained at the baggage claim for pickup and would have avoided getting soaked to the bone. read more

I've been a customer of Opoli/GoSedan/etc for several years and have always used their service when I've traveled. I've never been disappointed before, but after having had to deal with their customer service team - I'm very upset. . Their customer service is terrible!!! Their customer service is RUDE! Customer Service refused to honor the cancellation policy written on their web site and told me that they charge a fee regardless of what it says. And when i asked to speak to a manager, the customer service person I was speaking with hung up on me. Disgraceful. read more

This is not an ordinary transport company. My family and I were picked up from LAX and were extremely tired after a long day of travel. We thought we had all of our luggage out but forgot a laptop case with a laptop in it. The driver called his next pick up tall is not to worry that he has custody of it and will take care of it until we can make arrangements to pick it up. I did not have to do that to driver on the way back from a pick up dropped it off at my house. You do not find this kind of service in today's world. If I ever have to travel again I'm going to request the driver and this company because they can be trusted and they get excellent customer service. I know Russ on the way back from LAX the driver was very safe followed all traffic and was very polite to us by the time the drive is over I thought he was my brother. Well done! read more

Best ride service with reasonable price point. Friendly drivers and great spacious newer clean cars.

Great service will use them again. Easy to deal with, driver Hamlet was perfect..got us to where we were going & back again..without a hitch & in traffic hour in LA.. read more

I normally love the service but this driver I had today was the absolute worst! He was dangerous , texting while driving , getting personal phone calls , circling the airport bc he couldn't get his navigation to work, constantly playing with his phone, we had to direct him bc he was about to miss our exit!! Honestly won't use this company again !!! read more

We used the service to take us to and from LAX airport and they were great. On time, courteous and professional drivers. Piyaporn Phillips was ready to go from the x-lift lot, and greeted us with a smile. She drove her Tesla through the LA traffic like a pro. Great conversations with her as well. Will definitely use again. read more

Absolute worst service. This company is run by prime shuttle. I paid for a car service to be picked up from LAX. the driver never contacted me. When I finally contacted him, he said to come up to the departures level. Now, I found out LATER this is LAX's policy but why not just let me know? Ahead of time? Instead, the driver and all customer service reps made me feel terrible and they took my money. And then on top of that, charged me a cancellation fee. Which included the tip I had included. The "complimentary" meet and greet is BS. I tried this service because it was cheaper than the other companies. But I will never use this company again. Use uber or lyft people. This company is a joke. read more

I took a Opoli vehicle last week to the airport. My driver Karim Baki arrived ahead of schedule which was ok with me. He called to let me know that he was outside of my residence. He was professional and easy to converse with. His car was clean, he had bottles of water for me, had nice relaxing music on and it was just a nice ride to the airport that morning. This was my third time using Opoli and each time I have not had any problems with this company. Will definitely use again in the future. read more

i would suggest NOT using this company...they left us stranded at the airport....no call, just did'nt show up...and their customer service is the worse you can imagine...hung up on us when we called wondering where our ride was...MANY TIMES!!!!..just stay away from opoli and you will be glad you did. read more

Driver 40 minutes late for airport trip. True heart attack experience. Hard to believe this service survives with such irresponsible drivers. And they do NOT answer the phone. read more

On April 29, I had made reservations for 3 shuttle buses (2 going to Long Beach from San Diego, and 1 coming back) totalling $986 dollars. Our departure day is June 15th. I was stupid to assume that I wouldn't be charged for the cancellation with over a months advance, but I am being charged $5.00 per reservation. I'm paying $15 for horrible customer service. They are quite tricky to get ahold of. So I had to search for Primetime Shuttle service that had a number that no one answered. So I tried cancelling on line, but it was not accepting my confirmation numbers. So I check with my bank to see if they had another number for them. They did! Under Opoli! How was I to know that they were affiliated? Save your money and time my friends! They suck. read more

WORST company ever .On Oct 6th I had a pick up set up to go to rose bowl at 4pm the driver calls me 3.58pm telling me he is running late over 25 minutes so I asked him cancell it and guess WHAT I got charged $30.I tried calling the customer service 3 times following monday 10/9/2017 @310-536-7922 the system keeps hanging up on me . The issue was never resolved I am trying to ask AMEX to credit me .How do people survive running SUCH AN unprofessional business .NEVER EVER I WILL USED THEM . read more

I had contracted with another airport limo service but was picked up by a driver, David L, with Opoli. He had learned my flight into LAX was early, he arrived correspondingly, and came to the terminal. The car was a black Chevrolet Suburban and was clean. He knew how to drive and knew exactly how to get to my Hollywood home. My experince was absolutely excellent. read more

Worst service ever don't use this company.You pay for exclusives SUV and they send to pick you up old and dirty car. On a way back they forgot to send car it all and used excuse what car get broken and they can send you another driver maybe in hour or so if you have nothing to do and want to stay at airport waiting for your ride this is company for you if you want normal service stay away from this people!!!!! read more

DO NOT USE Opoli or Primetime. 2 major complaints 1) They are theives. Cancelled two separate trips well in advance, they have still not refunded my money for both, from 6 months ago. Keep saying they sent a check, yet no check has been received. I keep following up, answer always keeps changing. 2) Completely unreliable service. Booked an airport pickup 24 hours in advance, but car never showed up. No call from opoli to indicate that noone will be showing up. I had a flight to catch. When i called, they said they didn't operate in my area. Yet, they've picked me up before, and i live in a central location in the heart of my city. Why did they allow me to make a reservation, take my money, and then not show up? I have not been refunded my money for service not provided either. Thieves!! DO NOT USE. read more

I have used this service about a dozen times now over the last year and has always been on time, great cars, and professional drivers. I live pretty far from LAX and each time the driver has been cheerful and never frustrated to go so far. LOVE that compared to Uber/Lyft/especially taxi drivers. Ethan has been my driver twice and is phenomenally. I often have late arrivals and he is conscientious that I'm exhausted and need to relax in quiet. When I am ready to talk, he is professional and engaging. I recommend this to all my coworkers and they have begun using this service over any other car services. The vehicles are always clean, spacious, and comfortable. I sometimes need to book same-day trips and there is always someone ready for me. Price is very realistic. Couldn't say enough good things. Honestly, I love it. read more

Uber and Lyft are great but Opoli allows me to schedule my rides in advance and request the same driver if I want. I feel safe and the TESLAs they pick me up in can't be beat. Same price as the others. Very easy in and out of lax as with their TESLAs they can pick us up curb side. read more

Had a horrible time. Was booked for the meet and greet service....no one came.waited for 15 mins and after calling and texting them was told to go to another part of the airport for the pick up.ie departures. The driver could not use the goes and wasted more than 20 min being on the wrong road. Finally we reached and she missed the turn so had to get down at the wrong hotel and walk with our luggage to the right one. Never again read more

Scheduled airport pickup at LAX he was 20 mins late but was friendly and apologetic. So decide to give benefit of the doubt and tried them again. Booked 12 hours in advanced 15 minutes late no driver. Call them said he would be another 40 minutes when I was already late for appointment. Do yourself a favor and use yellow cable. Called cab within 5 minutes had a van large enough for 4 people and 6 suitcases. With giving the man a 100% tip. Was still less than half of what Opoli was going to charge. WILL NEVER USE OR RECOMMEND THIS COMPANY!! read more

Booked with Prime Time per reliable past service. No problem with driver and arrived at airport on time. Credit card statement showed name I didn't recognize (OPOLI) and the date of service was days before I traveled. My dispute was successful. Two months later, after my credit card company rejected this Opoli charge, I received an email purporting to be from Opoli advising me of the correct travel date and stating that they had changed their name! I'll pay a legitimate charge but the aggravation wasn't necessary. Won't use PrimeTime or Opoli again. read more

This company is horrible! Our scheduled driver NEVER SHOWED. We called. We were hung up on 4 times. We finally got Amy on the line and were put on hold 30 minutes! We had to drive ourselves!!! We barely made it to our flight! We had told them we had no choice but to cancel both the to and from because we now have our car in parking. They put us on hold. 30 min later we get a notice that a new car is coming. What? They now are trying to charge us?! No way. Warning to everyone: choose another service! These people didn't even apologize. read more

Wouldn't even give them 1 star! Downloaded the app but couldn't locate my driver on the map while waiting for pickup. Pickup scheduled for 3 pm. Driver a no show. Called him at 3:05 and he was by Disneyland and I am in Irvine. He said he would be there in 15 min. Mapquest said 36 min. ( on way to airport and don't want to miss my flight). He said he was going to be late. Then he asked for directions, said my address didn't come up in his GPS. He had no idea where I was located. No one else has had trouble locating home. Uber driver had no issues. No toll road access, either. He was rude over the phone. Cancelled him and called Uber right away. Poor customer service. Never again. I even paid the extra charge so it was a private vehicle with no other pickups. Buyer beware with this company- just do Uber instead. read more

Booked a 2pm pick up from LAX and selected the Meet and Greet option which the Opoli website describes as: "Your driver will meet you after your plane lands at baggage claim. From there, your driver will help you with your bags to the car." 1:55 pm at baggage claim, I called driver - said they were 20 min away. 20 min later called the driver, said they were 20 min away. 2:45 - driver arrives - says not his fault office told him to come at 2:30. Based on the bags of fresh hot fries/take out food in the front seat - driver seemed to have time to stop for food before picking me up. I will Uber/Lyft next time. read more

On 9/16/18 I scheduled a pick up in Huntington Beach to LAX for Tuesday morning at 4:30am. On Sunday the service contacted me at 5:38pm that my pickup time would be 4:57am on 9/18. That was fine, as my flight was at 8am. So, on Tuesday morning, I awoke at 3am to finish last minute packings. However, I got a call at 3:15am which I could not answer due to being in the shower. Another call followed 5 minutes later that I did answer. The driver said "I am here at your house". This was an hour and a half early ! I hurriedly got out of shower and got out to the shuttle. Then, upon checking my messages, the service had texted to me at 11:55pm that my 3:50am pickup was moved to 3:23am. Problem was: I was never informed of a 3:50am pickup in the first place.... and who picks up messages at midnight that their pickup has been changed by 1 1/2 hours (from 4:57am to 3:23am)! Terrible dispatch communications! The shuttle picked up 2 additional passengers and sped off to LAX, whereupon the last passenger spoke up to say that she had scheduled for a Long Beach Airport drop off, not LAX. Dispatchers for this company need to be fired and replaced. Do not use this service. read more

The driver made us feel safe and he was there on time. We appreciate the call informing that the driver will be there on time. Great service! read more

WORST shuttle service to and from LAX ever. DO NOT book them. I booked through the Shittle to LAX website and now they re-direct their service to whatever shuttle is available. First they send me a message that the shared service pickup had been changed to 1 hour and 20 later of my initial request. After 2 hours of trying to reach them over the phone and infamous chat on the website they confirmed the initial pickup was correct. They picked me up on time at 4 am, but they had booked so many people on the same van living SO FAR apart that i ended up arriving just in time with no time whatsoever to spare at the airport. Again: WORST service ever plus WORST customer service. Even the driver has annoyed about the route scheduled. read more

I had a scheduled pickup time on July 6 at midnight at LAX.  When I arrived at the pickup area for LAX-it, I did not see the vehicle that was assigned to me, so I called the driver.  The driver informed me that he was not scheduled to pick up passengers that night.  When I called the customer service center, I was told that they would contact dispatch to see what was the situation was.  After 30 minutes, and a second call back, I was told that there would be nobody to pick me up and that I would have to find my own transportation back home.  I find this totally unacceptable and unprofessional as I already know that LAX can be busy and I pre-arranged my ride based on this fact.  I felt I was stranded at the car services such as Lyft and Uber did not have any drivers and the taxi line was extremely long.  In addition, the fares were much higher since there was a demand for vehicles at the time.  I ended up leaving 90 minutes later and paying a higher fare.  I have checked my card statement and I was still charged for the ride. read more