The worst customer service ever. They do not treat you as patient but as customer. I'm totally disappointed with their attitude and their behavior read more

I need 2 root canals on my right side and doctor Shin repaired the 1st root canal on Monday Oct 20th. I am pain free and doctor Shin was amazing! The office staff starting with the front desk, dental assistant and doctor are so Professional, Friendly and Amazing! I am already telling all my Family and Friends about Orange Coast Endodontics! read more

I visited this office about two weeks ago for a root canal with Dr. Shin after dealing with pain from a large cavity for over a week. As someone who has always been nervous about the dentist, I was amazed at how quickly she put me at ease. Dr. Shin explained everything so clearly, answered all my questions, and made sure I felt comfortable every step of the way. Her gentleness and genuine care really stood out. Tania, the dental assistant was just as wonderful! She was very kind, attentive, and quick to help. She made the whole experience even smoother and answered all my questions with such patience. Together, Dr. Shin and Tania made such an incredible team and I'm grateful to have found a dental office who combines such great skill with true compassion! read more

Honestly, I'm extremely disappointed. I went in to fix a tooth, but before doing anything, they insisted on doing a scan which I later realized was completely unnecessary. It felt like they were just trying to charge me for something that didn't need to be done. I trusted them, but now I feel like it was just a waste of money. Absolutely nothing came out of it except a bill. If you're thinking about going here, be very cautious and ask a lot of questions before agreeing to anything especially when it comes to scans or additional services. It's not right to take advantage of patients like that. read more

I came in for a scheduled consult regarding a dental emergency--a molar infection with a possible root canal needed. The office insisted I take a CT scan, even though I had a Cone Beam CT (CBCT) done yesterday and brought it on a USB drive. They told me they 'don't accept outside CT scans and don't have to,' claiming theirs is a '360 scan.' I explained that my scan is 360, in standard DICOM format, is part of my health records, and that I wanted to avoid unnecessary radiation. They still refused to use it. When I asked for a written explanation of why they couldn't accept my dental record, they would not provide one. Refusing to accept a recent CBCT scan is not standard practice and goes against professional guidelines--forcing patients to repeat scans unnecessarily exposes them to extra radiation. They wouldn't even review my CBCT to see if it was sufficient for treatment. I cannot recommend this office. Also, the carpets were visibly stained and dirty--if they can't maintain a clean office, how can you trust them with your dental care? read more

Just had my second root canal at Orange Coastal Endodontics. It was another pain free experience. The staff & Dr D were amazing. Thanks again. read more

Rude. If you want to pay cash instead of using (waiting on) insurance, she will refuse to treat you, saying that someone once rescinded a payment before. Wasted over a hour of my time in her chair today only to find this out!!! read more

I went to Dr. Payal approximately one year ago for a re-treatment root canal on a root canal that was already done. I had a lot of anxiety because I did not know what to expect as I was going to a new doctor. What I liked about this doctor, was that she specifically stated what went wrong the first time. There was a "canal" that was not identified or cleaned during my first treatment. It gave me some semblance of relief that Dr. Payal told me this. I'm going to her again for another root canal on a neighboring tooth. I recommend her. She takes her time, and so far, in my experience, she has been thorough. read more

This review is based not on actual treatment quality, but rather their poor decision making and customer service. I went to OCE about 5 weeks ago for what ended up being a retreat of two old root canals - due to infections under the crowns. Instead of treating me or giving me options, they insisted I go to my regular dentist "to see if the tooth can be saved". Huh? Isn't that you're job? Clueless, I made an appt with my dentist. They were just as confused as me. They confirmed what I had thought: that is what an endodontist does. They offered to be a go-between and discuss with OCE, but OCE never bothered to respond to my dentist's calls (they left messages, because OCE never answers the phone) - or to my calls/messages. So I had to just give up and find another Endodontist (which I did) to handle my situation. My new Endo also agreed that OCE should have been able to handle my needs. They explained what is going on with my root canals and treatment options. Not sure why OCE chose to punt me away, but I felt it necessary to prepare others if they choose to patronize OCE. read more

The office was really good about getting my son in asap for a procedure. My husband took my son and they said they need to get more images. He explained he already had X-rays done. They said it would cost $250 out of pocket expense for the images. The dr. won't see him until this was done. So your forced to get that done and even though we have insurance it doesn't matter, you have to pay for it. He said what if the tooth needs to be pulled instead of a root canal. He was getting a second opinion about the tooth. They said he still needs to get the images done. There was no way around it. We had to make sure my son could get a root canal asap so we felt their was no other option but to pay the $250 which we couldn't afford. We tried not to pay for it but then my son wouldn't be seen. Seems like a Scam to me. If you have insurance you should not have to pay $250 out of pocket to be seen! It's ridiculous! The same thing happened at another endodontist's office in Tustin. They wanted $300 which I had to pay too! read more

I don't like going to the dentist. But Dr. Dholakiya is great. She explains everything clearly. Lets you know exactly what to expect. They adjusted the set up as I get claustrophobic with my mouth. The procedure was way faster and less painful than I expected. Great at anesthesia. Recovery was fast. I didn't follow her instruction, and forgot to take the ibuprofen regularly, but everything worked out well and the pain was minimal. I hope I don't ever need another root canal, but if I do, I know where I'm going! read more

I've never met her, but my parents both had root canals here. There were no problems, and they said that she was very nice and patient. read more

This review is over a year overdue. I'm not one to post bad reviews, but this experience left me never wanting to come back to this place. I understand Denti-Cal is not the best insurance but to treat a patient with blatant disregard is another thing. I found myself having to explain over and over again and talking in circles explaining why my dentist sent me to get my root canal retreated. Every time I tried explaining I would be cut off by the assistant and having to explain to the endodontist, who still didn't understand why I was returning if I wasn't experiencing any pain. There was a clear lack of quality of care because there was another patient who was paying out of pocket in the other room and could sense the difference in hospitality. The treatment itself was horrible, I was under a tremendous about of pain and was wincing my eyes but to no avail the doctor did not inject more anesthesia. I has been here a year ago and the Endodontics team were much more caring and vigilant if I was in any pain. To make matters worse, I was not prescribed antibiotics nor pain relief medication so I woke up every night with throbbing pain because there was inflammation. Although the endodontist said she would inform me if the tooth was fractured she failed to do so, which was why my dentist sent me there in the first place. My primary dentist tried contacting the office to speak with the endodontist and has not been able to get a hold of her to understand why she was left being the barer of bad news for something that she is supposed to specialize in. read more

The best of the best. I had ZERO pain during and after the procedure. I felt immediately relieved from the infection.Dr. Dholakiya was so skilled the numbing was wonderful. She was very gentle and caring throughout the entire procedure,I've had no pain or swelling, and excellent result ! Dr Dholakiya is a highly skilled Endo Specialist. She is fast and very precise. She named as one of OC's top dentists. This is an honest five star feedback.I highly recommend Dr.Dholakiya if you need a root canal. read more

I recently had 2 root-canal retreatments done by Dr. Dholakiya. She is so good at what she does. She is fast and very precise. I've had no pain or swelling from either procedure. I'd also like to add that her staff is great as well. The air conditioning was really cold (not a complaint!) and the dental assistant brought me a very warm and fuzzy blanket that kept me comfortable through the whole procedure. Clean office, modern equipment, professional staff. I've had a LOT of dental work in my life from several different dentists. If you're looking at reviews trying to make a decision, this is the one to choose. read more

I am scared of the dentists. I had a hot tooth, which means- its very hard to numb. Went to 3 dentists who gave up and finally found Dr. Dholakiya. She did the procedure as if it was piece of cake. I can't Thank her enough and her wonderful staff. 3 months of agony and pain gone in a day !! read more

I was recently referred to Dr Dholakiya by my Dentist for a root canal. I was apprehensive at first because I had a bad infection to the point where my face was swollen. I called the office where I spoke with a very friendly and accomodating Staff. Upon meeting Dr Dholakiya, my anxiety were put to rest. She has a very professional and calm demeanor. She takes her time with you in educating and answering your questions before proceeding. The root canal experience was not as bad as I initially thought it would be. Thanks to Dr Dholakiya for her skills. She was very meticulous and light-handed and the whole process was a breeze! Her office Staff were very friendly and the environment super clean and cozy. I highly reccommend her! read more

Amazing from start to finish! I got a referral here for a rootcanal and i couldnt be more satisfied with my treatment. I have been to some bad dentist/endodontist in my lifetime and this was probably the smoothest experience. From scheduling (they fit me in that same week) to feeling zero pain. I can't recommended them enough. The whole staff was super friendly and knowledgeable. read more

Looking for a wonderful, caring, expert Dentist, look no further!! We have been looking for a wonderful, supportive, and gentle dentist for my elderly dad. We are blessed we have found her: Dr. Payal Dholakiya, DDS. It has made all the difference for us. No one really looks forward to a rather sensitive (potentially painful) dental procedure, but if we had known how Dr. Dholakiya would have handled this on our behalf, we would have come in earlier, and not stressed so much! Dr. Dholakiya has been so professional, kind, and patient with us (as I am hearing she is with everyone), it has been a breath of fresh air. It seems to be in her nature. I would not go anywhere else! It was completely worth the 2 hour drive down to Irvine (actually a very small price to pay even with traffic) that is how much we appreciate her! Her total approach to this sensitive (yet very nerve-wracking) procedure was 'amazing'. Her attention to detail, her safety/COVID protocols, her gentleness, and her knowledge were beyond what we expected, but hoped for. She was referred to us by a friend and it was the best suggestion we could have received. I am sure there are amazing dentists out there, but to have Payal on our side was a god-send. Granted dad's root canal was no day at the beach (let's just be realistic friends), but so so much better than we could have expected due to her level of care. The procedure took an afternoon and was very streamlined and uneventful. He was driven home and then advised to rest for the evening. He woke up the next day with surprisingly minimal discomfort and pain. She was on top of it ALL! You want (excuse me- deserve) that with any dentist. We highly recommend Dr. Payal Dholakiya and THANK her for her care. Do yourself a big favor; consult Dr. Dholakiya for her root canal expertise, and amazing chair-side manner. You have nothing to lose, (but honestly based on our actual experience), 'EVERYTHING' to gain with her. THANK you again, Payal! Be well, everyone! read more

What can I say that would be good for incoming patients/ customers? Well first off I am deeply disappointed and dissatisfied with the service and care from almost all there. While one person treated me well, the front desk girl is not the best foot forward for DDS , Payal; to have as a greater and office worker/ clerical/ front desk, what have you. I was never called back and offered any kind of explanation on anything in the way if treatment, altho I was given numerous X-rays , and when I say numerous it was so many in different rooms and contraptions that It seemed like milking the ins, at the cost of my possible health implications from all if this radiation going to my mouth and head. I did express that it was to many xrays, regardless if they don't think that it does damage, it is not shots of vitamins they are handing out. Also I was told by the front desk girl that I need an additional cat scan or MRI of sorts and that they do this procedure in house and that it would cost me out if my pocket on top of what they are charging my ins, $375.00 or odd dollars. When I questioned the price and stated that I had ins , the front desk girl, which I will leave her name out of it, because there was only one girl that I ever spoke to or that called me back, late I might add , that works the front desk. She is rude and does not care to give you the proper time in the office or especially on the phone as she is cutting you off as you try and talk or hurrying one up when you are trying to make decisions about your health. Basically not caring enough for being the front desk if this place. I had called my ins and talked to them with my concerns for this $375.00 charge tht the front desk said that it had toBE PAID IN CASH OUT OF MY POCKET, that is just fishy to begin with, and my assumptions were clarified by my ins, that told me they should not be charging me anything that is what ins is for. Also my ins and I, over the phone went down the tabs on line on where to find that I should not be getting charged for this X-ray of sorts that I was told I had to pay cash. My ins person said that one would go to their website and go to the Green tabs,publications, provider manual, radiology, medical services, GM, and scroll down to find that These charged X-rays should not be charged to me. To sum it up, the DDS needs to collar her rogue front desk help and make sure that she knows what is being said to her patients, highly disappointed till this day there is not one phone call to follow up on anything after I was given over 20 X-rays of sorts. Thanks a lot for the added radiation to my cranium and no call back for any kind of solution or just a hello we got your results back, nothing at all. Not to mention that I called last year and waited till this year to get an appointment, for what the front desk told me that they were to busy and could not see me , so I waited and got this run around. Should of just told me to go and fly a kite and I would have been better off and not waited in pain all of these months. read more

A girlfriend of mine recommended Orange coast and Can I just say this was probably the best doctor I've ever had. Today I got my first root canal. After hearing so many horror stories about the pain during and after, Dr. Dholakiya was very helpful and provided guidance through the fast procedure. It's worth every penny because now I'm pain free. I highly recommend this Dr. read more

I just have a root canal done by dr Dholakiya. It was a wonderful experience! It took over 1 hour and no pain at all!!!! She took time and did an excellent and thorough job! I am strongly recommending her to anyone whom needs root canal done!!! Thank you, Dr. Dholakiya! Yolanda, front office staff, is also wonderful to work with!!! read more

They bring you in for an exam they get approval to do a root canal and then they have no appointments for you for the rest of the year if you call and you're a first-time call are you get the phone answered after five rings but if you are returning caller it goes into the message center and you never hear from them unqualified complete lack of compassion it's just impossible that anyone has had a good review on this place it's got to be her family and her co-workers who are giving herself good reviews read more

I haven't met the dentist so this review is merely about the scheduling team. I called to make an appointment on February 8th for a root canal and she told me there are no appointment until April but she's not doing the April appointments yet.. very accommodating! Update 2/11/19: I was told to try to make an appointment again and they will try to accommodate, which I did and was able to book a March appointment for a consultation. I will update the review again after the my service is complete. Update 4/30/19: Met the doctor a few weeks ago for a consultation and was able to schedule a root canal treatment. Had the treatment today and the experience was actually beyond good. The dentist is very professional, sweet and caring. She explained how her scheduling system works and how they were having some difficulty with the schedule when I first tried to make an appointment. I definitely recommend her after dealing with her direc read more

Dr. Dholakiya was very gentle and professional. Going into my first root canal I wasn't sure how it would go but she was very informative before, during and even after the procedure was completed. I would definitely recommend this doctor to family and friends if they find themselves in need of these services. read more

One of the worst things I hate in life is going to the denist. But that being said if you go to the right one it's really not bad at all. After visiting my denist on a check up my denist noticed that I had a old root canal that need a second opinion. He referred me to Dr Morrison who is by the way right next door. Dr Morrison specializes in root canals and stuff like cracked teeth ,endodontic retreat mentioned etc.The people in the office are also really friendly and helpfull. They really help the best they can with getting you on the schedule in a time frame that meets your schedule as well. I am a business owner so I know that scheduling is sometimes the hardest challenge. I highly recommend this Denist and if there was a six starr spot I would be there. Thank you Dr Morrison! !!!! read more

My Daughter recently saw Dr. Dholakiya for a Root Canal. Being a young girl she was naturally afraid but, Dr. Dholakiya was so gentle and really explained everything she was going to do step by step and did a great job calming her nerves. Needles to say it was a successful procedure and My Daughter said although she hopes to never have to have another root canal , She wouldn't want to go anywhere else. The office staff is as equally professional and so accommodating. We were able to schedule and get in very quickly. I can't recommend Dr. Dholakiya enough, I wish we could see her for all of our dental needs. read more

Dr Dholakiya is very professional and, in my experience, very competent. I had two teeth requiring retreatment of a root canal and a sensistive mouth that is not easy to anesthetize and keep anesthetized, so I was worried going in. I liked the fact that her website gives you a lot of information about what to expect. I had a few bad moments during anesthetization, but she did a thorough job and I didn't have pain during work that took over two hours. She asks you to come back in 6 months because it seems that she cares about the quality of her work and taking care of her patients. She also followed up with an email on post-op care. I am satisfied that I made a good decision in chosing Dr. Dholakiya. read more

Great doctor, super gentle, but their scheduling protocol is not the greatest. Worth the wait!

I met Dr. Dholakiya to have my retreat root canal done. She is very gentle and meticulous. Every time i came to dentist clinic, i always had anxiety, but with Dr. Dholakiya, I did not feel the pain at all after the treatment, except a little poke for numb injection Herself and the staff here are very professional and nice to me. I would recommend my family and friends to Dr. Dholakiya read more

Was referred here by my insurance company. After a consultation and detailed exam I was told I need root canal on 3 molars. 30,31 & 15. They submitted the referral to my insurance and said it would take 60 days. Finally the day of the root canal came. The worst came first. That one tooth took 2 appointments with about 5 hours in the chair. Agonizing pain. Obviously we were all frustrated but my tooth wasn't cooperating. Came back for my second root canal and after another X-ray and quick exam she decided ALL OF A SUDDEN I don't need the root canals. One tooth she stated just has to be extracted and the other seemed fine now. WTH? It was obvious to me that she just didn't want to go through another difficult tooth. Trust me I didn't either but another dentist looked at the tooth and definitely said it's totally worth saving. This all came down to MONEY and time. She didn't seem interested in investing her time with such crappy insurance and now after MONTHS of waiting and now I need to just have it extracted which is going to take more time to get approval. The only positive thing I can say about this office is the staff were friendly and helpful.... I'm now requesting a second opinion from another Endodontist who isn't all about time and money. read more

I love coming here! The office is super clean,the atmosphere is great, and everyone here is super friendly! Dr. Dholakiya, Yvette, and Yolanda are just amazing. I will continue to come here in the future. read more

Just got a root canal redone here. Dr. D was very skillful, explained everything really well and was super patient with all my questions. Was done in about 90 minutes and was really painless! Also, takes HMO insurance. Yay! read more

Good luck if you have an emergency! Call back tomorrow they say, then we'll schedule you in three weeks! Yes, you read that right.... THREE WEEKS!!! No discussion, no options, doesn't matter if the infection spreads and you end up hospitalized or needing major oral surgery. What endo office doesn't have space for emergencies? I've read great things about the endodontist herself if only it were actually possible to get in to see her when it's medically necessary and the office staff were willing to work with you. So sad. read more

Dr. Dholakiya is an excellent endodontist . She is very thorough and meticulous at what she does and my experiences with her have always been great. I had gotten my first root canal with her and she made the process quick and painless during and after the procedure: She explains each part of the procedure in through detail so you understand exactly what is going on. I will definitely be coming back to her for the rest of my dental work. read more

Unprofessional front desk, they have no manners and are quiet unfriendly. The doctor was late for 30 minutes for a 9:00 am morning appointment, no one offers any explanation, no apologies and they leave you sit at the chair, ignoring you are even there. Disappointing. read more

So I set up an appointment with them. 3 different phone calls back and forth. Called to verify appointment and she tells me I don't have an appointment. read more

Nothing special at all. Everyone I interacted with was unfriendly. I felt like I was an inconvenience to them. I waited about a month for my appointment and left with nothing fixed and I am still in pain. Waist of my time. read more

She's an amazing doctor! and also her assistants. They are all very patient and professional, trying to explain every single detail of my situation to me before they start the therapy. I'm still recovering but thanks to all of those wonderful people! read more

Such a great experience. The doctor was kind and explained all the steps along the way. My appointment felt like it went by fast because the staff was so efficient and the office felt really comfortable too. read more