We have heard from Brent Brown, they say they will be making this right. They are to get us to the front of the line to get our correct car built . But we are still paying payments on the car we have never received. They say they will correct this problem. We are waiting to see if they can keep their word or is this another shady deal. We will keep everyone posted to see if Brent Brown does as they promised. read more

Kai helped my grandma get a car this year and she asked me to leave a review because she can't figure out how to. She said that Kai treated her like a person, not an old lady, and made her first experience making a large purchase on her own easy and fun. My family will be buying cars from her in the future read more

During these COVID times I felt safe purchasing my vehicle and definitely had the best experience with Ozzy Zamudio. Definitely will be sending him any referrals I have. read more

We had a newbie attending to us and he was very friendly and well-meaning, however most of vehicles were locked some of the vehicles the batteries and worn down and went to open the back tailgate. Not a very good showcase of their products. Overall we were not impressed with accessibility to information or to the vehicles we needed to take a look at. When we went inside it also seemed very chaotic and disorganized people running around and not really interacting with us, kind of strange. read more

Called ahead and made an appointment for an oil change for my Tundra. Arrived on time and after over 2 hours of waiting, someone came in and told me the truck was too heavy (I had tools in the truck bed). Why they couldn't have told me that 2 hours ago, I don't know. Why they even had me make an appointment, I also don't know because I obviously wasn't looked at right away. This experience was a total waste of time and to top it off, this dealership doesn't even offer free snacks while you wait. Guess I'll be changing my own oil from now on or go to a dealership that values their customer's time. read more

Tom Shields is the absolute best! I needed to buy a car for my daughter's 16th birthday and I gave him my budget and he found me the perfect car, at the right price. Thanks again Tom, five stars for you. If I could give you six, I would! read more

My wife and I went to look at vehicles last week and had a horrible experience at Brent Brown. The first sales associate left us at his cubicle for 15 minutes without saying he was leaving to go work with another customer. So we go find another sales associate. We were looking at getting a new Tacoma (and knew about the inventory shortage and wait times already). He told us expect to pay way over MSRP if you want to get a new Tacoma. He said Toyota.com prices that you spec out are worthless and aren't even close to what you'd pay and he wishes they wouldn't show those prices. He said you'd need to pay $3000 non refundable deposit down and expect to pay $6000-$8000 (shortage fee) over retail. I asked to get a quote sheet and he passed me off to another sales manager with an office that repeated the same thing. Said he could probably get us $4000 over MSRP if we put our $3000 non refundable today. Wouldn't get a quote sheet for us and said "it just depends on what we get and can't guarantee color, and all other wanted specs. He said it was like this everywhere. We left and went to Mark Miller Toyota and it was a whole different experience. First off, Mark Miller was honest. They said "we only take pre-orders on new cars and don't have any in stock." The exact quote that you see from Toyota.com is exactly what you pay. No "shortage" fee, etc. They gave me a quote sheet with everything including sales tax, registration and dealer doc with the exact specs I wanted and it came $6-8k under Brent Brown. They only require a refundable $500 deposit to place the order and when it comes in, if it's not what you want, they refund you because they can sell the vehicle that day. I can't believe the dishonesty at Brent Brown. Seriously, we interacted with 3 different people and each of them were worse than the last. Do yourself a favor and drive the extra 45 minutes to downtown if you want to deal with honest people that don't undermine their own manufacture and bold face lie to your face to make extra money. read more

Recently moved to Utah and needed an oil change for my toyota Sienna. Made an appointment here. Big mistake! Experienced the worst customer service that I've ever experienced with a car appointment. They kept my vehicle ALL day, never called me and never answered my text or phone calls when I tried reaching them. Finally an hour before closing they called with a list of "apparently: needed repairs...$5000 worth. I told them that I needed my car back tomorrow. The vehicle runs great! Just wanted an oil change. Although one of those needed repairs was a rear brake light out. You would think they would tell me that in time to replace it, since that is an urgent needed repair, but that saved me $80 which is what they wanted to replace a light bulb. I've have sense found several better vehicle repair places. read more

Thank you Brent Brown service department! You saved my vacation! We are from Alabama and we're on an RV trip. Truck broke down on July 2. They were able to take it in on July 3 and do major repairs. Fixed the starter and a couple of other issues they found. Got me back on the road! read more

I love working with Ryan Mills! He's always got the best advice car-wise and he really cares. Lots of salesmen are just out to get you to buy the car today and they push you into vehicles that are over your max budget. Ryan listens and takes your needs seriously. He will work so hard to find just the right vehicle and payment to fit your life. He is the type of car salesman who will become the friend you call when you need your next car. After working with him, you will refer your friends too. read more

I have been talking to your salesperson and he said come back on Saturday or Monday and I said okay. I did not say I don't want it.

Brent Brown embodies the cliche of the slimy dealership. Employees gave me false information, lied to my face, and provided terrible customer service. The finance manager was very belligerent. I urge folks to avoid Brent Brown. I visited Brent Brown on August 30. Things started off fine. The salesman greeted us, listened, and provided the best test drive of any dealership we had visited. Then things went south. He pushed dealership financing despite my telling him several times I had already arranged financing with my bank and didn't want another hard credit inquiry. He tried to pressure me to sign a privacy form that he said would be for my protection when in fact it authorized him to run my credit. He repeatedly lied that the form didn't run credit until I pointed out the exact line of text that contradicted him. He didn't apologize for lying. I asked to see inspection documents, and he made the excuse that the accounting manager was busy. I insisted. He came back 20 minutes later and claimed he made a mistake, that the vehicle had not in fact been certified or inspected but that he would take care of it. 90 minutes later, we find out the vehicle needs an alignment and 4 new tires but that the work would not be complete until Monday. A bit shady, frankly. Despite all the issues up to then, finance was by far the worst. The finance manager was belligerent and impatient. When I declined financing for the 10th time and declined the gap insurance, he made some snide comment and got even more impatient. Given what happened, I wanted some assurances. I wrote on the margins of the contract the following clause: "Dealer agrees that it has disclosed all information it has regarding vehicle's condition, history, etc." He lost it and claimed he couldn't agree to the clause because he wouldn't take responsibility for sales and that no modifications could be made because it was a "state" form. A total crock. He reprinted the contract and wanted me to sign that one. When I pressed the issue, he summoned the sales guy to verbally agree, but I wanted the promise in writing. So the salesman took the discarded contract (not the official one) and returned with a scribbled line on it, supposedly the signature from his boss. No title, no legibility, and no connection to the contract. Worthless. When I got the reprinted contract, I wrote on the margins to reference the clause on the other paper. The finance guy went berserk, slammed his pen on the desk, his face got red, and he paced back and forth. He yelled that no changes could be made and that the bank would reject my application. I calmly asked to speak with a supervisor twice but he ignored me. He shot back that I thought I knew his job more than he did. My mom was super uncomfortable and pressured me to sign just to get out of there. I'm very disappointed in myself for relenting but we were exhausted and it was a very adversarial situation. The real kicker is that Brent Brown's own damn contract template exposes his lies. There was an open-ended box in the lower right-hand corner that I overlooked called "other terms agreed to:" If he had such a problem with me writing on the margins, he should have directed me to that section. Instead, he flatly lied that no changes could be made. By the way, my loan officer said she would have had no issue with the clause. What she did find strange, though, was the $200 "filing" fee they charged me on top of the $300 "documentary" fee. She had never seen the filing fee before, and she recently purchased a car herself. So not only does Brent Brown lie, it rips people off too. Got the runaround when I tried to complain to the general manager. I was finally able to speak with Karyn, the customer relations manager, and she got my clause added to the contract like it should have been to begin with. They didn't get my car done until the very end of the day on the Tuesday, and my plates arrived a month late. Terrible experience all the way through. Avoid some grief and skip Brent Brown. read more

Salesman aren't bad. Pretty helpful and respectful. Management and finance guys are worthless. Lost a sale today over me trying to negotiate. They were completely disrespectful and embarrassed me in front of other people. DO NOT GO HERE. read more

I went to Orem today (10/31/22) to purchase a car from Brent Brown Toyota. I had been there about 45 minutes, was finalising the paper work when I was told that they sold the car to someone that just walked in. All I had to do was deliver the papers the the bank, was already pre-approved and they sold the car right out from under me. I have never seen this kind of shady business before. I will make sure that everyone I know in Utah is made aware of this shady practice. Yes word of mouth is advertising, good or BAD BAD BAD... read more

Stealership! I'm my own Mechanic, however I was driving from Los Angeles to Jackson Hole Wyoming and noticed my transmission was slipping on my Tundra with only 86k miles. Since I was traveling without my own tools I was forced to go to the Stealership. I made an appointment for 9am. Was there at 8:30am, I told Jose my service advisor I'm on my way to Wyoming get married so please keep me updated on the diagnosis of my truck since I had to pick up my fiancé at the SLC airport. He said I can text him anytime. At 10am still no word, I asked Jose when I saw him at the parts counter and she said he'd "check on his vehicles" and let me know. No word back. At 1:30pm still no word. I'm stuck at the Stealership with my dog. At least dogs are allowed in the waiting area. By 2:30 I go to ask for my keys since I didn't want to wait any longer. Jose said it was just finished. No communication at all. Then they tell me it's a 2% fee for using a credit card. Since when does one of Utah's largest dealerships charge for using a credit card? Isn't that the cost of doing business? This all reinforces my decision never to go to a Stealership unless you have a factory recall or TSB. Go to a mom and mom shop that specializes in your make of vehicle. Plus they won't charge you extra for not paying cash. It's not that I can't afford the 2% but this just shows how evil these places are. read more

I made an appt here to program a backup key for my car. When I made the appt, I gave them the model and year of my vehicle and told them I already had a spare key that just needed to be programmed to match the current one. They told me it would be $60 and set up the time to come in. When I came in, the tech told me that he wasn't sure if he would be able to program the key, and that it would be at least $150. After talking to a couple other employees at the office, he said that he could TRY to program it for $115, but it wouldn't be guaranteed to work, and I would pay either way. Alternatively, I could buy a new key from them and have them program it for ~$400. I'm very disappointed in the inconsistency in communication with these employees, and have now wasted the three hours I set aside for this appt, all still without a programmed key. read more

I was negotiating with a salesman over text. Three weird things happened... 1. One salesman was chatting with me for a few days. Then they introduced a second salesman. They told me different things. 2. After I called one of the salesman to provide feedback about hearing two different voices at once, they never called me back to discuss. 3. As a negotiating tactic, they LIED TO ME. They told me they were selling the truck wholesale at the end of the week. Guess what. It's still for sale. Stay away. read more

After 12 years of horrible service I'm taking my business someplace else. We bought two cars from these guys and I was on the tires for life program they basically screwed over those that were on the tires for life program and made it expensive to stay on. They completely change their policy. In addition every service I've had I've had issues with the car afterwards this final trip was the straw that broke the camels back. Not going back I was loyal to them they were not loyal to me time to move on. read more

Salesman Dustin said theses scratches didn't exist when I bought it online. When the car arrived it was scratched up. His manager at Brent Brown won't claim responsibility or help me after I spent 65k getting this car to my state. Manager of Brent Brown said it was a showroom car that was flawless, but I have images sent to me from Dustan (sales person) of chips and two scratches that they painted (before/after). I was ok with those, but not all this! Meaning it wasn't flawless because it was a showroom model. Manager is liar, and I have photo evidence of this. Oh, and the gas tank arrived below empty after spending 65k. Go elsewhere! These people are all liars and won't do anything to help. I'll be filing a claim with the Federal Bureau of investigation's's, Federal Trade Commission, and the Attorney General's office. Shameful practices like these should not be allowed to continue. These people have no honor. They then contact you on social pretending they want to help, but they just gather information to twist against you. These people are despicable read more

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My husband and I came to see if we could get a remote engine starter in our current Toyota Highlander (which we bought in California before moving) or maybe get a newer model. Even tho we did not end up getting a newer car, I had to write a review. Brian Z (sales person) was AWESOME! He was so patient and understanding. He took the time to show us different cars even tho he knew we would probably stay with our current car. I would highly recommend asking for him on your next car purchase. His associate (I am sorry to say I can't remember his name) was also very helpful in answering our questions, explaining our credit and possible choices in the future. As a former customer service employee I have to give these guys two thumbs up! Thank you! read more

This place is a rip off! Go to any other Toyota dealer except this one! They will overcharge you and weasel out of their warrantees. You've been warned! Go some place else or you will regret it! read more

I'm kind of surprised that the overall rating is so low. But, everyone's entitled to their opinions based off their experiences. I had my 4Runner serviced here for the first time and had an awesome experience. Jennifer was super kind, really fun to talk with, and got me a great deal on my service total. It took over an hour, but they were out the door with other vehicles and she gave me a realistic time it'd be done...ended up being done before then. It was great! I'll definitely be going back. read more

The sales team were awful and super pushy to the point that it made me uncomfortabe. They were hard pressuring a sale for something I wasnt even sure I wanted. The sales rep left at one point and sent his manager over who said "is there something you're not telling us" to which I responded im not sure and need some time to think (Which I had said like four times to the rep already). Then the texted me twice following hounding me about to which i said the first time that I had decided to go elsewhere. Then they texted me again to ask and I said the same thing. Awful experience and overall a pushy uncomfortable experience would not recommend especially with their prices which weren't even great. read more

I DO NOT recommend getting serviced here. Travel somewhere else to get your car serviced! I needed my car to be looked at because I had gotten a message in my car. I tried to call on multiple occasions, ended up going to the website and had to talk to a bot and scheduled an appointment through that. I got many different confirmations such as emails and texts. When I arrived they were rude from first interaction. When they couldn't find my appointment they totally ignored me and didn't even try to communicate if they would be taking me or not. I sat in my car for probably 10 minutes before anyone talked to me. Never once did they ask what I came in for. They proceeded to take my car for 2 hours!! And when I tried to explain that I have Toyota care the assistant manager joel did not even give me the time of day and said "we can not find you in the system." I have been serviced with Toyota for a year! I had spoken with the dealership I purchased the car at and they said I was in the system if they looked up my vin (and I had the agreement # for them as a second option). He did not care all he wanted was my money. Never once did even try to help me with the situation. I had to call Findlay Toyota in Flagstaff,AZ and they helped me right away. read more

Had an awesome experience at Brent Brown Toyota today. Tom took real good care of us and was happy to drive home a Toyota Tacoma. I would recommend checking out Brent Brown Toyota if you're in the market for a new or used car! read more

Made an appointment to see a used Toyota Tacoma then drove the 35 miles to see said vehicle. Not only did I get passed off to another salesman from the one I had the appointment with but the vehicle was in the shop! What's the point of making an appointment??? Needless to say I went somewhere else. read more

Update: Karyn (the head customer service rep) was the only person that ever helped us in a positive way. We are so grateful for her. She worked something out for us and made us feel at ease. I look forward to updating my review even further once we pick up our car. Original: They have had our car for TWO MONTHS. They can't explain why our car isn't under a recalled warranty. They won't call us back and are making us call corporate. Now they are telling us they are going to tow our car off the lot? This service department hasn't reached out to us once and now they are threatening us based on no claim. It's worth the extra drive to Draper to fix your car and/or buy a new one. I would give negative stars if I could but 1 is the lowest option. read more

TERRIBLE customer service. Had to request a call back call FIVE times. Had my car in for a recall repair. Also told them about another issue I was having with my 2018 Avalon, which I purchased NEW from them in Dec 2018. I was informed a part would have to be ordered. Upon paying with my credit car for the part I was informed there would be a percentage added to that $1,400.00 purchase PLUS an additional $300 to install the part. I didn't have a checkbook with me, nor that amount of cash with me. I was STUCK and had to pay the percentage. I cancelled that order within two hours, however they ran the full amount on my card, which showed up as "pending" for a couple of days on my statement. They did not cancel the transaction and I had to file a dispute with my credit card company. Finally they returned all but about $135. I received NO merchandise or service, but they kept my $ with No explanation. DON'T deal with these crooks. TERRIBLE customer service. I will never buy another car from them nor go back there for any service. read more

They are the worst service ,wont awsner the phone Dont get stuck with these guys ,I bought a warranty From the they dont honor it read more

I bought my Toyota from a Ford Dealership. It had an issue that only a Toyota service place can fix. Their process in setting appointments and having their staff take cars to where they service them, it was extraordinary. One of their service people named Zeke Rojas was excellent in his position. Processed my car, took the I information and assured me that he'd call before the close of day with the diagnostic results of my vehicle. He did all that with a good attitude and a smile. Brent Brown's service team always go above and beyond. Thanks to Zeke and his team, I'll be servicing my Toyota there from now on!! read more

We leased a new Sienna. We needed to get a tow package on and it was a brutal experience. It took them forever. They were apologizing along the way but they couldn't change the fact that we had to return several times just to get it to happen. Even when they finally got the wiring on they did nothing to indicate how to protect it so it was worthless, as the wires kept popping out and are now destroyed. Every time we've gone in for a mandatory check up and oil it has been just a horrible wait. Finally, under 20k miles in we discovered the tires need replacing. I am not a fan at all of Brent Brown Toyota. I wish we could go back and lease from a different dealership. read more

I'm a long time customer here at Brent Brown. I know the sales manager Kelly really well as well as some of the sales people. Those guys are all great. This review go towards the service department: Recently I brought in my leased car for its 25k mile service. I was going in for a $20 tire rotation and multi point inspection. (What they quoted on the phone) They talked me into both air filter replacements; I'm a huge car guy, I know there is a slight mark up in that service. I can easily do that work myself, but I said what the heck, and let them do it. I mean it couldn't cost that much to open a couple of boxes and replace the filters right? Wrong! $120 later, I felt like I had been kicked in the gut and had my lunch money stolen. What a rip off! I understand the tech has got to make money for his work but $80 for 30 minutes of work? (Taking out cost of parts) Kinda gives me some hard feelings towards you guys. The service writer did give me some sort of discount which brought it down to $90 but still!! I left quite unhappy And taken advantage of. read more

this is THE worse place i have EVER done business. Sold me a lemon of a car. check engine light was reset by them and item not fixed. Told us we could have 3 free oil changes and they just called me and said they will not honor their promise. How do these guys stay in business!!!!!! Very distrustful. WE will NEVER do business with this company EVER again. Wish i could have given them 0 stars. My wife and I are older grandparents and I guess they saw us coming from a mile away and took us to the cleaners!! read more

Brent Brown Toyota gave me a quote for a one year old car that was INCREDIBLY more expensive then Karl Malone Toyota was for the newer year model! After leaving a bad review on Facebook they called me and said they would like to talk about how they could make it right. I said I would be open to that and they were looking into what they could do. I called back a few times to get an update and they never returned my call. They will try to take advantage of you if they think you are uninformed. They don't have your best interests in mind. I wish I would have purchased my vehicle at Karl Malone Toyota instead. They gave me an honest, inexpensive as possible, quote the first time I called. They seem much classier. Run away from Brent Brown read more

Bought their 3 oil change package. Go to use my first one and tried dropping my car off at 930 am on a Saturday. They then tell me they can't guarantee that over the next 7 hours they are open that they could even service my vehicle. I love how they highlight this new quick live building they built but yet still can't service their customers vehicles after taking their money. I will most likely be charging back my purchase since of course they don't want to help out their customers and refund for a service they can't provide. read more

I just don't feel they try very hard to earn the business and support the customers after the sales. Everytime we called we were transferred and no one really want to try to help us but quickly cold transfer. We had to go to the dealership 3 times to get the cross bars install but could not get that done because of the part was not ordered, it was the wrong part or they didn't have my information. I want to give kudos to assistant service manager Morgan A who tried everything in his power to assist us. At the same time, I wish his manager Lisa J would try harder to assist us instead just keep saying there is nothing that she could do. There is always something that you can do for your customers I believe. I strongly recommend Morgan overthere and I appreciated all the extra hard work he did for us! read more

Horrible customer service. We've had several bad experiences and now are so done with them. Fall of 2021, I ordered a 2022 Sienna and was extremely specific about needing an 8 passenger XLE. I put money down and was going to pay in full when it came in. I made an appt at 6pm and wasn't seen until 8:15pm. They ordered the wrong van for me- I got the whole "stupid girl" treatment from their sales people because it wasn't what I wanted. We ordered a new van that evening and had to wait the Covid-back up time period a second time. Earlier this year, I got a text that my 2022 Sienna was due for an oil change. I made an appointment and when I got there, they were confused why I was there when the Siennas don't need an oil change until 10,000 miles. So they did a tire rotation since I was there. This week, I made an appointment to have keys made for a Camry that we're giving to our son. I called and got it scheduled and ordered the appropriate keys from the parts department. When I came in for my scheduled appointment, no one could find my appointment. (The guy said this happens all the time.....) They were pretty clear about being swamped, so I felt like an inconvenience, especially as I was planning to wait for the keys to be cut. 2 hours later....I was informed that the keys were NOT ordered and that the key machine was broken. I understand that equipment breaks, but it's pretty frustrating to have spent 30 mintues traveling to their dealership, 2 hours waiting, then 30 minutes coming home with no keys made. I need to wait for their call and then come in again. The guy offered me a discount on my keys, but who knows if that'll be honored when you can't trust what they say? After several bad experiences, it's clear that this is the way they run their business. read more

I bought a car here about a year ago and it was my 2nd worst car-buying experience: The salesman was clueless. He lied over and over. When I got to the finance manager to complete paperwork, they tried to charge me for things that came pre-installed on the car (the digitally signed windows that help police find your car if stolen). That's why I'm insured. Moreover, I own another Toyota and had it serviced there once. There were 2 problems when I delivered my car;there was a recall that was not repaired properly and they refused to try again unless I paid for it. It was a recall part and your repair didn't fix it. The other problem had to do with the fact that my warranty was up in like 100 miles but they said they couldn't find a problem. Then, mysteriously, right after the warranty expired they found the problem and wanted to charge me full price. Horrible service. I love my Toyota but Brent Brown will never get my business again. read more

Can I give them 0 stars? If I could, I would. Dropped off my Toyota Camry (which I did not purchase at Brent Brown) to have the A/C looked at. I was told they would call me that morning as I needed the car for school later that afternoon. They didn't call until that evening and wanted over $1,100 to fix the air conditioning. When I decided that the estimate was too much, I told them I would just take the car. Even after admitting they did no actual work, they still wanted to charge me $100 for their time. I would never trust these guys with my car. read more

I just want to be treated like a customer that matters. No special treatment or favors. I just want honest reliable service. I waited two hours for service only to find my car was parked right in front of them but was admittedly forgotten. Probably had about thirty cars pulled ahead of mine for service. Even his paperwork showed he expected it would have only taken about 35 minutes. If I wasn't forgotten. No apologies or concessions. Really nice guy. Had him help me with other cars in the past. Always a smile. Which is why I am more surprised. A simple, "hey man, I blew it. Sorry for keeping you waiting," would have gone far. Please no public post giving me a phone number that makes it seem that you care with no real care for the customer. No response is better than a feigned attempt to appear sincere. read more