Yesterday (12/13/11) I meet with 3 friends at Orsay's for lunch, as it was our wont every 2-3 months. Some of us often meet up there with others for dinners or for lunch. Our reservation was for noon, this time a 'Holiday' meet. We always sit at a table in the bar area since the din of the dining room is a little too loud for our liking to enjoy conversation.
I ordered the prefix lunch, wanting fish. I chose the salad, skate fish, followed with a desert. My salad, quite good, arrived in a timely fashion. When I finished my salad, my friends orders where delivered. My order, however did not, I waited...and waited. I asked our waiter 3 separate times 'Where is my food?'. 'It will be out right away.'
It didn't come. After a bit, I asked yet another waiter and was told the same..'right away'. Still no food arrived. Then the Maitre D' came to our table & assured me it was coming out, momentarily. I waited. Still, no entree.
I was trying to the attention of our waiter who I noticed was at the register at the Maitre D' station. While waiting for him to looked up, he sneezed...4 times...into his bare hand. As he approached our area I got up from my seat, approached him, telling him, 'Before you touch my plate, wash your hands!'. I told him this in a stern yet quiet tone. He apologized...'Yes, yes of course'.
One of my lunch mates summoned the Maitre D' as he passed our table letting him know they all had finished their meals & I had yet to receive mine. Again..'Oh, oh..it will be right out.' I waited.
Finally my plate was delivered..a rather small piece of skate fish wrapped around a small portion of sauteed spinach & a portion of mashed potatoes. The spinach & the potato were fine however the skate fish was far too salty...inedible. I asked to have it wrapped to 'doctor' it up a home. (I later disposed of the fish. which was irretrievable...'leaving a bad taste in mouth' from my experience at lunch.
I am not a desert person & suggested to my lunch mates we order 1 desert & 4 spoons. I did request a cup of coffee along with our collective choice, chocolate mousse. We didn't finish the mousse. After few minutes a plate of assorted cookies arrived along with our check. My meal was listed at it's full price not giving any consideration for the unpleasant mealtime I & my friends were subjected to.
As we left, one of my friends spoke to the Maitre D' of the less then enjoyable lunch experience we had...then being charged the full amount for my meal. Adding insult to injury, his response?... 'Oh, I sent over a plate of cookies'. Hello...4 people who did not finish one serving of desert are not interested in 'a plate of 'cookies'.
How would any experienced, knowledgeable host at any decent restaurant think this would be an appropriate apology to appease their customers for ruining what should have been a lovely afternoon.
We will never return to Orsay nor will we recommend it again.
We are planning our next lunch at the Gramercy Tavern.
If a minus one star was available, that would be my rating.
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