Ordered online and it gave a 15 minute later pick up time. We waited an hour. A roll was missing and my roll (popcorn lobster roll) was hard and not as described. We spent over $100 and were left disappointed. I will never come here or recommend this place again. I wish I could blame it on it being busy, but there was no one there. I'd give it 0 stars read more

Looks like their standards might be slipping. Ordered takeout through their website which was very simple. 15 minutes to pick up was exceptional. Packed nicely in paper bags. The Dallas didn't seem as fresh and crisp at it usually does. The miso soup was good. But the main course seemed lacking. Ordered a couple Bento boxes and the tempura seemed to have been over cooked. More crispy and greasy and the items inside lacking taste. Was disappointed in the white rice as it seems they may have switched to jasmine rice with it being too dry. Overall I would give the experience a three. read more

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I feel obligated to warn others about my terrible experience with Osaka in East Lyme on Post Road. My family and friends ordered takeout, and the wait time was completely unacceptable. When we finally got the food home, it was even worse--bland, tasteless,  missing items , and portions that looked like lunch sizes despite paying full price. When I called to address the issue, I was told the owner/manager, Alex, was "too busy" to deal with customer complaints. The host was equally unprofessional and dismissive, offering no help whatsoever. The next day, I was told to come in with my receipt for a full refund. When I showed up, Alex completely backtracked and offered only 25% back, blaming "tough times" and low profits. That is not the customer's problem--it's unacceptable to mislead customers and then refuse to stand behind your word. This place is clearly poorly managed, lacks basic customer service, and does not value its customers at all. I strongly recommend staying away. read more

Wow! I love sushi and this place did not disappoint, the rolls are fresh and delicious. We did not sit at the hibachi table but we ordered dinners and mine was amazing! The other plate did not come out at the same time and was good but not great, that's why only 4 stars but I will be going again soon! read more

Food was delicious when it finally came. Service was absolutely horrible. Needs a real waiter/waitress on staff. 3rd time in a row we had crap service. Props to the gentleman making the rolls. Best sushi I've had but eat a snack before you go. read more

Terrible Terrible ! Worst service ever, had to ask for everything- place was dirty and sticky tables and floors - salad had a spec of dressing, soup was at 1/3 of a full cup and cold. Chicken teriyaki seemed like an easy dish to make ...but nope,cold weird sauce that wasn't even teriyaki - No utensils or plates until we asked - never ever came back to check on our table once - daughter went to the bathroom NO toilet paper and a screwdriver on the seat - and it didn't flush ....should have known when there was only 5 people in the place at dinner time - never ever coming back maybe to visit the flies on the window read more

It should be zero stars if I could...My teenage daughter ordered food to go online and when we showed up to get it, someone else picked up her food before she got there and they offered no solution! They then accused us of somehow scamming them and refused to refund us or remake the food we paid for!. The owner was 'too busy' to talk to us in back and the kid out front never even apologized and just kept saying it happens a lot with zero responsibility on their part for a terrible take out system clearly...so completely disrespectful and unacceptable! Be warned! We will not go back - read more

Good food, good selection, good atmosphere and a great place to go with friends. There's a nice variety on the menu and every time we go we enjoy the food that were presented with. I usually over order a little bit so I get some extra for the next day as it's a wonderful option for reheat or takeout read more

I feel bad giving them a poor review as they are I'm sure, a local family-owned business. But there's really no excuse as to how poorly it is operated. My husband and I went here on a Sunday around lunchtime, and there was nobody else there. We sat down for about 10 minutes without being greeted (didn't even see anyone in the whole restaurant) and I got up and got myself a menu from the empty hostess stand. We looked at the menu for about 10 minutes and still nobody to be seen. I got up to walk into their kitchen (we can hear dishes clattering) and ask if someone can take our order, and there's a man behind the sushi station crouched down...hiding. It was weird. I walked into the kitchen and said hey...can anyone take our order? And suddenly the sushi chef pops up from behind the counter and starts pretending to be busy after he was literally hiding from us, or sleeping? Anyways it was all so weird, my husband and I left and went somewhere else. I wish I had a better experience. read more

I really liked the sushi here. There was a good selection, and the sushi seemed really fresh. The sushi also had a good filling-to-rice ratio -- there was not a lot of rice, which I liked. The Super Dragon Roll was delicious, and the Mango Lobster Roll was good too (the lobster in it was tempura lobster, and the mango was sweet, juicy, and refreshing). Service was also great. The waitress was very friendly. Would definitely recommend and would love to return if I ever was back in the area. read more

Osaka Asian Restaurant - Hibachi Steak - Asian Fusion Near Me - East Lyme, Connecticut

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The quality of this restaurant has plummeted! We were there with a party of 14 and the service was horrific. The chef, who may also be the manager, was rude and less than entertaining. He put rice on my plate when I had ordered noodles and I told him; it was no big deal, I just switched plates with my husband. He snarled at me and started to berate the woman who took our order, I was embarrassed for her. He NEVER spoke to us, much less did any of the customary tricks we were accustomed to. Drinks that were ordered together came sporadically - mine arrived at the end of my meal! The soup and steak had a foul taste, and he flung the food on our plates as if he hated us all. We were not rude or loud, but very patient, assuming he was having a bad night. I called Osaka the next day, to express my displeasure. I was told the manager would be there at 5:30, so I called back at that time and was then told he did not come in. I called back twice the next day and, once again, was told twice he was not there. But when I started to tell the person on the phone about our horrible experience he said, wait let me get the manager (after he had just told me the manager was not there!). I could hear a conversation in the background, and when he returned to the phone he said 'the manager does not want to talk to you'!!!!!!!! I was furious and let him know how unprofessional he was. I do not usually write bad reviews, I was calling to make him aware that we had a terrible time, hoping they would at the very least apologize. We have been to Osaka numerous times in the past, always made reservations and had a good time. Sorry to say this restaurant has lost our business. Had the manager, at the very least, spoke to me and showed a little remorse, we would have chalked it up to 'everybody has a bad day' and likely returned in the future. A final note...we were there at 6:30 on a Saturday night and unlike every other time we have been there there were many empty seats. Could it be we were not the only people treated so rudely? read more

Long story short, we walked out after sitting down... The place was 1/4 full at 6 pm on a Friday and service was almost non-existent. I've never felt the need to leave a restaurant before service in my life read more

I ordered 2 Bento boxes for a total of $61 including tax! The boxes were suppose to include one sushi roll and four pieces. They were not in the package that was presented to me at pickup. When I called they tried say it was my fault for not picking up the whole order! I replied that I picked up what was presented to me. The reply was ,quote: "the only thing you can do is come pick up up". No offer to refund a partial cost or nothing! I WONT GO BACK! I advise anyone to check their takeout orders because if they screw it up they blame you. No refunds! read more

I love having a Japanese restaurant close to home but if this evening is indicative of their service, this restaurant won't last long. They had two people visibly working. The sushi chef and a young man that I've never seen before working the front. We were seated and after 10 minutes, he brought over the water. We told him that we were ready to order and he said that it would be a bit. He then told the sushi chef that we were ready to order so another 10 minutes passed and then the sushi chef took our order. No idea why the man working the front couldn't take our order. That's strange. As we waited for our sushi, we noticed a couple that were seated before us were ignored and still had their menus in front of them. Another couple was then seated and they caught the young man and asked for alcohol drinks and were told they weren't available. They then sat and waited and also were ignored. After 20 minutes, the first couple got up and left. Another 10 minutes passed, then the second couple got up and left. No one ever took their orders! Then an older man was seated and he was seated with a menu and water but then also ignored. He left after 15 minutes because his order was never taken. We watched three tables drink their water and leave after being ignored. When our sushi was brought out, we had to ask for plates and soy sauce trays. The sushi was good so that's the one positive. The sushi chef brought out our bill. How can you keep a restaurant in business with service like that? Why does the young man not know how to take orders? He didn't seem to know how to do the job and lacked confidence. Why isn't he being trained? With 6 tables seated and many to go orders, where were the other servers? read more

I hardly ever leave a bad review as I have worked in restaurant management before but this might be the worst experience I have ever had at a restaurant. Sat at the table for 45 minutes before even being offered a drink, and we had to ask! Then we continued to sit there at the hibachi table for another 1.5 hours and complained twice about the wait until a chef finally appeared. Mind you tables were coming and going all around us. The staff could have cared less about our experience. No manager at all in the restaurant on a Friday night. Called the next day to speak to management and was hung up on. will never step foot in this place again and I suggest you find somewhere else to spend your money. read more

So I came home from school for a week and was so excited to get some of my favorite hibachi and I'm so sad...the salmon wasn't great..I ordered steak and salmon and I got chicken instead of steak. The sushi had barely any flavor. What happened??? Everybody was nice I just wish that the food and communication was better. read more

This place used to be fantastic. I stopped going about 4 months ago because the quality was going down. Decided to give it another chance last night. Shrimp was tough and dry. Salmon was dried out. Felt like I was eating leftovers. Never returning. Sad because we need a good sushi restaurant around here and this used to be top notch. Miss the young woman who used to manage the place. read more

The service here is soooooo Bad. I ordered food on line. Should have been ready 20 minutes ago according to them. Been sitting here for 20 minutes noone has even said a word to me. The food is good but everything I come I ask myself why the hell I put myself through this. Always terrible service. There is 1 hibachi table in the whole place. read more

Poor service and mediocre food. Many tables left before receiving food due to the long wait time. Server did not honor a gift card that was donated from a fundraiser. read more

This place was a favorite of mine for years. They have plummeted in food, service and ambiance. I went last week and thought it was rough night with staff call outs. The tables were dirty, they didn't know how to make a basic drink at the bar, the food came out weird... but I got take out tonight and it is officially confirmed as "down the tubes" for places to eat. I won't be back. :( The pictures here are supposed to be $27 Korean BBQ, $9 chicken tempura and pork fried rice. The Korean BBQ was mostly bones, the chicken tempura was two, two inch long pieces of chicken the width of a pencil in breading and mostly vegetable tempura and the pork fried rice smelled like seafood and tasted like old meat! I'm not sure this place's purpose is actually to be a restaurant anymore. read more

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This review is mainly based on service of one particular hostess/server named Chloe. We got to our reservation early with six of us looking forward to the entertainment of hibachi with us as we were out of town visiting. As soon as we walked in was rude from the beginning . She was more worried about walk ins verses us who made a reservation in the am. It continued, her rude demeanor as she served us and made our drinks. The chef and food was amazing but she would be the reason why we would never go back. To end the night, she decided she was worth 20% gratuity and added it on herself to our bill. We won't be going back and Chloe needs to check her attitude! read more

I have sushi take out all the time, this shit BUSS The lady at the front desk was also very cool read more

Osaka Asian Restaurant - round bowl w/popcorn lobster roll, far right corner is the rainbow roll and left there's the Mexican roll with avocado and super crunch roll - Asian Fusion Near Me - East Lyme, Connecticut

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I don't think I love another restaurant as much as I love this place. Everything is always fresh and tastes amazing. The staff and chefs are always welcoming and friendly, truly a place worth visiting if you love sushi and if you don't they always have hibachi which is entertaining all in its own. I have enjoyed getting to know everyone here. Thank you very much for many years of great food and many more to come. read more

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Worst restaurant experience of my life. Had a party of 11 and some people's food in the party came out over 45 minutes after others peoples food. Their sushi is good, hibachi was small portions. Waitresses were very argumentative and rude, the hibachi chef was very nice and tried distracting from the rest of the horrible service. read more

We had a terrible experience tonight. If i could give negative stars i would. To start out the cook never gave us any sauces or ask how we wanted our filets cooked. He didn't talk to us or give us any entertainment which you normally would go to hibachi for, barely even looked at us. Then when he gave our filets to the couple we shared the table with he suggested we "switch plates" and when he told him no, because they had already gotten their shrimp, he proceeded to go around the table, take the man's plate with his DIRTY fork and shuffle it onto my sisters plate. My husband had to tell him to stop and that we did not want food off someone else's plate he took it back off. The couple got up and left. We should have left too but stupidly we stayed. I didnt realize he used the dirty fork and i found out after we got the bill. Now lets talk about that bill. My husband, my sister and I all ordered extra rice and my husband ordered extra broccoli. They charged us 9 times for extra rice and 3 times for extra broccoli. WE GOT NONE OF IT. we didnt even get the one extra serving that we asked for and they charged us 3 times EACH. My sister did not want to eat her food, understandably, and when we tried to clear all this up with the waitress all she did was give us 20$ off which didn't even cover my sisters meal. I talked to her again because i was very mad at this point and she said she "just works here and she can't do anything about it" and i tell her again that they charged us 9 TIMES for extra rice we didn't get she took another 20$ off instead of fixing the receipt and comping my sisters meal. We ended up taking it all home for the dogs and we found out that they made the other couple pay for their whole meal instead of only their drinks. Not to mention that the owner or manager never came to talk to us to try to get this cleared up. They were not busy and even if they were that is no excuse for the service they provided tonight. It's safe to say we will never be going here again and if you are thinking about it you should think again and find somewhere else. read more

Osaka Asian Restaurant - receipt of them charging is 9 times for extra rice we didn't receive. - Asian Fusion Near Me - East Lyme, Connecticut

Horrible horrible. Do not go here. One guy cooking hibachi. Sat around for 50 minutes and no one took our food order. Guy behind the bar didn't know what presecco was or how to bartend for that matter. Dirty bathrooms. Don't waste your time. read more

We had a group of ten people excited for a fun experience instead we were left feeling anything but excitement. The filet mignon was horrible (since when is it suppose to be chewy), and over cooked. The portions were very small, except for the rice. Drinks were ordered, and nobody came back to offer us another round. The cook was friendly however we were expected much more of a show. Instead it was basically him just cooking. We had reservations at five and they didn't take our order until 5:30. In summary over priced food, poor quality, and lack of showmanship. I would not recommend this place. read more

Our waiter has an attitude issue. Perhaps he should stay home instead of working today. We were with friends and didn't want to make a scene. Definitely not coming back anytime soon. read more

I am so sorry we ate there. I dont think anyone cares. The meat in the Korean BBQ was tough. Chicken was tough. They included the stem of zucchini. ​the bathroom doors didn't close. read more

Given it's location, Osaka is actually one of the better sushi establishments you will find on the CT shoreline. We came here on a slower Sunday (Father's Day), so we did not experience any of the wait or dinner rush mentioned in other reviews. The service and food came fast enough, for apps we got some Soft Shell Crab, Agedashi Tofu, and Sashimi consisting of mackerel and squid. The Agedashi was the surprise standout here, with generous portions of lightly fried silken tofu paired with a light dashi - we simply could not get enough. While the soft shell crab was serviceable, I was not a fan of the large amounts of imitation crab strips they threw in there as well. For entrees, we ordered a Beef Yaki Udon, Imperial Roll, and a Honeymoon Roll. The Udon here was the winner, with the noodles being soft yet pliant and covered with a light soy based sauce. Rolls were well done enough, but not anything spectacular. The biggest disappointment, however, came in the desserts. While the actual ice cream inside the mochi were fine, the exterior mochi portion (which is usually chewy), was hard as a rock and essentially inedible. Despite the negative ending, Osaka is still worth a visit if you are in the area and need to satisfy your sushi cravings. read more

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I retired and received a gift certificate which Osaka said expired. It had no date on it. I told them it was against the law. This is the CT law stars on the government website: Connecticut law prohibits an expiration date or inactivity fee on gift cards or gift certificates. Shame on them! read more

My husband and I have been here twice. We recently tried the hibachi meal here and it was delicious! The service was a bit slow because they only had one waitress, but she really tried her best to make sure we were comfortable. I tried a cucumber cocktail with sake in it and it was refreshing, but nothing special. My son loved the udon noodles and the grilled veggies were delicious. read more

Went in for my sons birthday dinner. The salad is awful! Soup was cold. The food was so so... They seem stingy with the sauces. The bill came and automatically had gratuity added. We had 4 people. Never seen this before and any restaurant only if you have 6 or more. Our waiter didn't seem to care about being there. We won't be back unfortunately! read more

Wouldn't eat here again. Staff is not friendly. It was a slow lunch, however it took 30 minutes for me to get 3 sushi rolls, but the people that sat at the sushi bar AFTER ME got their food first. When I questioned how long my food would take, they told me the bar got their food first because it was a bigger order. I spend the last 5 minutes of my 45 minute lunch break (I work literally down the street) RUSHING to eat my food. I thought I would be able to sit down, relax and eat. Nope. read more

It would be really nice if when you sat at the bar. Someone would at least say hello Twenty minutes later i have to go up to someone and ask if i can get take out Rudely just a minute Then she takes another order cashes a couple ofparties out Now I am staring at her I guess i should have just left Finally takes my order Not at all pleasant This place used to be so great If anyone needs a job go to osaka They clearly need help C read more

Terrible service. Terrible food. We were early but the only customers. Slow service, didn't bring our appetizer, had to cancel that part of our order. Flavorless food. Ordered shrimp pad Thai and it had no peanut flavor and the shrimp was unflavored and added as an afterthought. Never returning. read more

Solid takeout during covid. Our orders are always correct and quality stayed the same. We always get the same sushi and sashimi combo (comes with a basic salad and miso soup) and then, add makis and more sushi/sashimis with it it. The sashimis are standard - we always get the usual ikura, sake, maguro, and etc. No issue with the fish and cut sizes are average. They don't always have uni, though. Just a warning, they get super busy and haven't quoted the correct pick-up time. It's always another 15 minutes tacked onto their estimated time which is kind of okay for me. I'd rather be early and have sushi given to me right away than have it sitting there. read more

Osaka Asian Restaurant - "Hot B.B. rice" - Asian Fusion Near Me - East Lyme, Connecticut

The staff here ESPECIALLY the sushi chefs are exceedingly RUDE & UNPROFESSIONAL. I have eaten here at least a 6-7 times, usually by myself to just grab something last minute or after a very long day of work. I came here to relax & get a bite to eat. My issue is how rude & unprofessional the staff is. Have you ever been to a restaurant or nail salon where the staff speak another language & it's abundantly evident they are talking about the customers. That's EXACTLY what the staff does HERE. EVERY SINGLE TIME I have been here, the SUSHI CHEFS have consistently stared at me while making remarks with the WAITSTAFF chiming in & laughing in unison. At first I ignored it but then it was consistent & it became uncomfortable. I finally used Google translate to figure out what they were saying. Sure enough, they were making various sarcastic rude remarks about me. It's extremely difficult to understand how the MGMT allows this type of unprofessional & disrespectful behavior toward their customers. Incredibly disappointing & inappropriate. I will NEVER patronize this establishment again. read more

I got their bento box and it's SO WORTH IT! The teriyaki sauce is actually thick and what I know vs. a lot of Asian places around that has it as some watery, tasteless substance. If I were to name something to work on, it's the sushi. The rice is dry, seaweed was broken. Will be back to try others on the menu! read more

Food was Excellent and we had a great time with the chef! We will be back soon! I loved watching them cook the food in front of us. Also, the bathrooms were very clean--- which means a lot to me. read more