Awful customer service. I don't know how these doctors passed their med school. I had to go back because they failed to prescribe correctly the first time. Then you got the females in the front who are incompetent in their jobs. They failed to order my contacts so I waited weeks. It was only when I called that they ordered them after two weeks. They are really an inconvenient business to work with. They lack professionalism. Go somewhere else. You'll save convenience and time. :) & you'll have better service. read more

Customer service was terrible. Walked in and was completely ignored for 10 minutes until 1 employee finally asked if we had been helped. There was only one other customer in the store at the time and was being helped at the counter, the other 2 or 3 employees were gathered together and ignored our presence in the store. This maybe would not have been a problem if the glasses were accesible for us to try on our own but all glasses were behind a glass display that only the employees had access to open. I don't know how they did not expect to help us at all knowing we can only shop for what we wanted with them by our side to open each display. Truly saddening. read more

Why am I now waiting on hold just for someone to pick up the phone for 15+ minutes now whenever I call? Why is it taking WEEKS for contact lens orders to come in? I have gone here for years, and always felt like the customer service was top notch. Now, I'm just not sure what to think...I hope this isn't how it is always going to be from here on out. read more

Don't waste your time going here. I requested an appointment about a month out and they replied stating they didn't have availability until about a month out. I agreed and I replied that the date was fine. They replied saying they would see me then. I walked in today and I was advised they didn't have me in their system. I gave them the email communication and the lady wanted to tell me that I never replied. I had to show her in the email where I did reply and then she's like oh! Then she proceeded to tell me there was no way for them to see me unless I wanted to wait and see if someone cancelled. That was the only option. Ridiculous and the worse customer experience. First and last time going there! read more

They will just sell you eyeglasses and that's it! Once they got the money, they won't waste their time for your concern anymore. I was there a month ago to get eyeglasses for the computer, basically, just eyeglasses with the blue light blocking, the doctor said that my eyes were perfect but she will add a little bit grade on my lenses, at first I was hesitant but she convinced me that it's okay. Fast forward, I got my eyeglasses, I'd try it on and told them that I am feeling dizzy, they said "maybe because it was your first eyeglasses, try it for 2 weeks". 2 weeks after, it gives me nothing but headache (and feels like I am crossed eyes) whenever I wear it so I came back to the store and returning it as I don't want them to redo it because I don't trust them anymore. And the staff said, they cannot do the refund and only redo them. The thing is no one advised me that I cannot return them, and I didn't sign any papers too. read more

Excellent service! No funny business, they give you want you want and need. They have a nice selection of glasses. No complaints at all. Harmony was so patient and kind when teaching my daughter to put in contacts for the first time. We really appreciate her. Thank you Harmony. read more

I've been going here on and off for about 8 years. The staff is always very helpful. Came in yesterday for a quick fix for my frames (lost a nose pad) and Luis (sorry if I misspelled!) was quick to help me out. I was in and out in ten minutes and he replaced both nose pads and tightened my frames for me. Free of charge! My glasses fit my face much better now and don't slide off of my nose anymore. Thanks! read more

Normally my service there is 5 star but they Have grown and the two last times there it Took some time to acknowledge me until I Finally just went up to one of the reps. The optometrists however are fantastic, I have gone here for several years and they are so patient And let me feel like they care about health. I'd like to change this to 5 stars next year recommendation please at the very least acknowledge all customers when entering and let them know you will be with them. Promise it will go a long way read more

Very nice office. Excellent selection. Associate Maria amazing customer service. She helped us pick select the best eyeglass for me and my wife. She carefully explained about our insurance and easy to undersatnd. I highly recommend Maria. read more

I love this place!!! Vast variety of glasses and frames at affordable prices! Love that they take my eye coverage. Staff is friendly and very easy to get an appointment. Love their late hours and they open on the weekends. read more

Otay Ranch Eyeworks - Optometrists Near Me - Chula Vista, California

The staff there are incredibly warm and inviting. Shout out to Dr. Mendoza for making my eye exam a breeze!

love coming here, they always make sure they offer you every add on which i love and explain the copays throughly. I always leave this place with a smile read more

Great selection of glasses! Pauline assisted me and was very helpful and encouraging! Great customer service! Went in slightly before they closed and didn't feel rushed at all. Got two Chanel glasses. Would recommend to anyone looking for Sunglasses or glasses! Reasonable price points and great designer choices ! read more

Came a week ago for an eye exam, while the optometrist was pleasant enough and knowledgable, the actual service staff is horrendous. There is no one who knows anything about customer service at all, should open a prison not an eyeglass store. The woman "helping" was more occupied with catching up on gossip and her sex life with the other employee there than answering my questions and showing me frames. Go second time for pick up and another employee cant seem to understand my last name when i clearly state it. Sorry my name is not "Perez" rascist assuming staff. Then pretends that i didnt see here not putting in the glass cleaner and cloth that come with my glasses in my bag. Only after i inquire about them does she put them in and pretend they were there all along. Horrible customer service by all the staff. Go sonewhere else, there are plenty of optometrists who employ welcoming, professional, and helpful knowledgeable staff to attend the front. Hell even lenscrafters are more professional. read more

So the conclusion The store got the glasses on time and called to ask if we'd be taking advantage of the 50% discount they are giving us cause we were unhappy customers. Oh wait. Cause we were new customers. Well, it's all the same discount. The glasses are well done. The staff knew who we were and didn't try to save our relationship. Which is a good idea - we've made it clear we won't be back. read more

This is an update to a review I wrote in May, 2011. I re-visited Otay Ranch Eyeworks due to an email conversation over Yelp that I had with the owner/optometrist. He stated a customer service training program would immediately be implemented after he read my review. I wrote and stated I might be back. I gave them a month's time and went back a couple of days ago. This time, I wasn't in the store 30 seconds before someone walked up and greeted me. (There were two people working this afternoon around 3 PM) I told her I was browsing and she went back to service other customers. Then about 5 minutes later the second employee walked up to me and asked if I needed assistance. I took her up on it, stating I needed petite frames due to the structure of my face/eye distance apart. She walked with me to every single display in the store and readily helped me select frames to try on. I didn't find any eyeglass frames that seemed to suit me, but I did find a pair of sunglasses. I purchased these and ordered polarized prescription lenses and a couple of other features for the lenses. I was told up front that my insurance, which is Davis Vision (through Blue Cross Blue Shield) only has one facility (in Philadelphia) that makes eye/sunglasses and it will take up 4-6 weeks for delivery back to Otay Ranch Eyeworks. I didn't know this, but very good info to have up front. During the ordering of the sunglasses, I did identify myself as 'the one who wrote the bad Yelp review' and both employees knew of the review. They said they hoped it was better this time around and I told them it was a night and day difference, and that I would post a review update on Yelp. They both stated 'please do!' and apologized for the bad customer service in the past. So... (1) The difference in customer service from the first visit to this recent visit was night and day. (2) I received 10% off my purchase (stated from the owner/optometrist) and was told I'd receive 30% off my next purchase. (3) I'll let you know about my sunglasses order when it arrives. read more

As soon as i walk in i was greeted by jon. very friendly staff kudos on that i love it when they acknowledged you right away, the young lady at the front desk checked in my sons and i for our appointments her name is amanda very friendly as well she was able to pull up our ins and she went over the benefits too.. a young lady by the name of angelica did our pretest she made us feel very comfortable she also did the contact lense training for one of my boys she is very good at that. At the end heidi check us out and made the process fast. thank you again eyeworks for taking care of us we will be coming here again next year.. read more

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Such a great team! Dr. Elias Was very thorough and patient. I had my toddler with me during my exam and dr Elias was very accommodating since my son wanted to stay in my lap the whole time. The same goes with Jon, he was also very patient and helped me pick out the perfect glasses. He explained to me what my insurance covers and what I would be eligible for. He gave me a very detailed breakdown of my cost and my options. I highly recommend this office and both Dr. Elias and Jon. They were very friendly and patient. I will be returning for my eye exam next year without a doubt! read more

I've been coming in for more than 10 years and had all my work done at this facility. Came in on 3/18/24 to pick up my second pair of glasses I had them worked on. Everything was good with the work., all I asked was for a generic hard case instead of the soft case they provided and they would not give it to me. I paid out of pocket after using my insurance, so I got two glasses worked on by them this year. Before, when I requested a hard case they were willing to provide, what changed? They even said anytime you need a refill for the lens cleaner I could stop by and get a refill. When I requested a refill, the lady that helped me said we only give new ones. But she just stood there. I was wondering if she would get me a new bottle but she never did. It's not worth coming this location if the staff don't want to value the people they are serving. Management please train your staff to actually value the people that give you business, otherwise they will look elsewhere to an establishment that treats them with love. read more

Have been a customer for 3 or so years. Have had good experiences so far although can understand where some of the negative reviews on here are coming from... 2 frames and countless contact lenses purchased here as well as my annual exams. read more

I showed up for my appt as a first time customer, was not greeted or acknowledged. I understand you're all busy but to just walk up to someone point the thermometer at your head and not say a word is inexcusable. No one said I'll be right with you or sorry we're running behind, I'll be right with you. I sat down and waited a few min then another customer came in and was immediately told we have to take your temperature and how can I help you. She was immediately helped with picking up her glasses. After witnessing that I decided that this was not a welcoming environment so I walked out. I know and understand that with COVID things have changed but simply greeting a customer and making them feel welcome shouldn't fall by the wayside. Will not be returning. read more

Based on other reviews they are not making any changes to improve their service. I can assume that they don't care about their patient's feedback or don't really appreciate loyal customers. My whole family have been loyal customers for years and over this time I have noticed how their customer service and level of professionalism has declined. In many occasions when I have an appointment and show up on time they have me waiting because the doctor is running behind. However, if I show up a minute after their 10 mis grace period they are not able to take me in? On top of that when I called to make an appointment I asked to confirm my eligibility for an eye exam and was told that I was eligible. Though when I showed up to my appointment, I was informed that I was not eligible until the following month. I offered for the consultation to pay out of pocket but they still won't see me. They made me waste my time due to their disorganization and inability to accommodate their patience needs first. I don't recommend doing business with them. read more

Came in and I was greeted and felt like the staff really cared. The doctor was great and the staff member jessen showing me glasses was very charismatic! Had an overall great experience. read more

Went with my wife today for our eye exams and possibly glasses. My wife talked to the Dr about possible tying contacts . The Dr said let me see if you can try on a pair of our disposable ones. My wife did , didn't like them . As we're leaving the lady helping us told my wife she owes 20.00 for eye contact training!!! What the heck ,shouldn't have they mentioned that before ? Been going here for years but that's just bad business!! Won't be returning!! read more

I missed a lot of time for work picking up my frame. Deciding on what to have for my lenses never became a problem for me. But I'm givin' it 5 stars for Nicole who have been so accommodating to us and had been so patient with my almost 2 hours of choosing what's right for me. She gave me every suggestion she could give based on my preferences. She worked as hard as I could to choose and compensate for my indecisiveness. Keep up the good work! P.S if I could suggest one thing, customers would love if the front desk people would smile more so the business would be more enticing to people. I understand that late at night on an upcoming holiday-ish dates can be tiring and busy but it takes more muscles to frown and fewer to smile. So, keep up the youth in you, OR Eyeworks! read more

I came in yesterday with my wife and daughter as first time patients and was amazed on how professional and welcoming the staff are!!...I have been to other Optical places and never been treated as well as they do at Otay Ranch Eyeworks ! The Dr was very profesional as well I really appreciated how he talked us step by step of the exam explaining each item. I will recommend Otay Ranch Eyeworks to all my friends, Family, and coworkers....if I could rate them higher then 5 stars I would!!...they are a perfect 10!! read more

I changed insurance. The staff is really nice. I recently had an eye issue and they did me into take a look at it. They then made me an appointment to see a specialist and made follow up calls to make sure I was being taken care of read more

False advertisement! Their "exchange policy" that they're so proud to push on you is a scam! Beware: I would like to begin saying that that actual optometrists I dealt with were a pleasure, knowledgeable and professional! I was not sure whether I wanted to pick out frames here, but Michael I believe his name was, was super cool and convinced me to look at frames. He said if I was not satisfied I could bring them back. Well, I ended up not liking them and I wanted to exchange them, so I went back. The lady who helped me (Nydia) did not seem happy that I was there to exercise my promised exchange right. She said "you might want to find a seat because I'm helping someone else and it's going to be a long while if you want to do an exchange." Okay? So I took a seat... When she got around to helping me, a few moments later, which made me wonder why she made me feel I'd wait an eternity, I was explaining the issues I was having with my lenses & frames. She started saying she didn't know if the lab was going to want to do this and that and the other. It turns out, I ended up picking a whole new frame so "the lab" would be willing to do the exchange. About a week or so later, I got a call back saying that even though the new frames were cheaper, I would not be able to apply the difference to the new lab fees (approximately 80-115 dollars) which would be due if I wanted to exchange them. So this money was going where? I couldn't cancel my order because they don't do returns. Great! Now I'm stuck with stupid glasses I don't like. Guess I'm wearing contacts all the time. Never going back here and I'll let all my friends know what a scam this place is! read more

The Dr was great. She was very helpful and explained my son's prescription very well. When it came time to getting the lens and prescriptions the sales person insisted we get the insurance paid lens. My son likes his current frame and when we insisted on changing the prescription they wanted us to sign a document that said they are not responsible if the frame gets damaged or lost in the process. Not the greatest policy. We decided just to get the prescription and take it to another store. read more

Once liked this office but customer service has dropped. Last pair of very expensive frames would not stay on, called the office, was told to get a chain. Husbands eyeglasses frame separated lens. read more

I recently had to get a pair of glasses repaired and also bought a new pair. I was assisted by Alyssa who was amazing. She took care of both of my orders and I got both glasses in a timely manner. Alyssa is a great asset to Otay Eyeworks and I highly recommend their services. Thank you Allysa. Ron M. read more

Never get your glasses here unless you're willing to wait a long time. Doctors are great. The staff are so-so.

All the staff were great for our post-COVID visit. From the very first phone call, they checked all my copayments and went over what was covered in detail. My daughter and I got back to back appointments quickly, and we were reassured about safety measures. They checked out temperatures at the door and everything looked clean and safe. Before putting our faces on the machines, they were cleaned in front of us which I found reassuring as well. It was only my daughter with the staff in there plus another customer, so we were able to be socially distant from others. The doctors were both great and super patient with my 7 year old. We love it here and will continue to be back! Thanks for taking such great care of us! read more

The doctors are great, the customer service from the other staff is terrible. I had confirmed my daughters appointment via text days prior. I later received a follow up from a staff member asking me if I knew what the insurance number was...do you guys have those on hand? Usually they just look them up for us and my daughter has been there before, our insurance has not changed. I told her no and she looked it up. And what do you know she found it! We arrived on time for her appointment. The older lady that checked us in stuck the "NO CONTACT" thermometer DIRECTLY on my forehead when I cringed she said "don't worry we sanitize them"; i still didn't appreciate a community thermometer stuck placed directly on my skin, I dont think many would during a pandemic. As we sat down another customer walked in and another employee used the thermometer on her, WITHOUT sanitizing it like the other staff member said they do. While we waited i was then asked if we had an appointment, I said yes and told her we received a confirmation. Behind the desk the same lady that checked us in was telling her coworker we didn't have an appointment. At this point I was questioning her ability to do her job. Eventually she found it. She took pictures of my kids eyes and we saw the doctor. THE DOCTOR WAS GREAT. He took the time to tell me what he was assessing, things to watch for that were indicative of changes to her vision, and interacted well with my 5yr old (thanks doc!). We stood in the lobby for direction for a couple of minutes (only one other customer in building, maybe 2? And 3 staff members) but as we stood there the same lady that checked us in said nothing--a little "ill be with you shortly" could go a long way, at least acknowledge our presence. Already dissatisfied by the customer service we left. No one stopped us. I called shortly to verify a copay wasn't needed, I drove back and paid it minutes after. Again, the docs are great. The office staff's customer service needs vast improvement. If youre in the service industry you kinda have to acknowledge the presence of your customers i would think. If the customer service remains this way, we will gladly take our business elsewhere and no longer refer friends and family to this specific location. read more

Girl there has a horrible attitude . They don't know how to speak to returning customers. I spent good amount of money there too. I'll make sure to tell everyone not to shop there! If I can give it negative stars I would. read more

I have been a patient at Otay Ranch Eyeworks for almost 3 years and they never fail me. The team there are great and make me feel at home. John was amazing he took the time to help me and pinpoint exactly what I was looking for. I showed him a picture of what I wanted and he heard me instead of trying to sell me something I didn't want. Within 30 minutes I was in and out of the door with new glasses. I can't wait to wear them! read more

We have been a little bit lost since our beloved, long-time optometrist, Dr. Kohler, in Coronado, retired. We tried going to the doc that Dr. Kohler referred all of his patients to, but we did not like the high pressure sales job they did. I googled optometrists near us, & found Otay Ranch Eyeworks. The staff is so friendly, and NO high pressure sales! The surprised us because the office is beautiful and the variety of glasses frames is astounding. Dr. Eli (if I'm remembering correctly) was also amazing. He was friendly, and did his best to get to know us (hubby & me) as well as he could in the short appointment time. And again, no high pressure sales. Also, they have appointments on both Saturdays and Sundays! I couldn't make someone work on a Sunday, but was so happy to be able to get in on a Saturday in such short notice (2 days). I highly recommend Otay Ranch Eyeworks to anyone! read more

Staff here are rude and sarcastic. Very unprofessional; especially Dulce! They don't seem to know what's ever going on, will put you on hold for a long time, and will never call you back. read more

My husband and I had a wonderful experience at Otay Ranch Eyeworks. I had an appointment but they were able to accommodate my husband as a walk in after I was seen. Our eye exams went very well, with Doctor Elias patiently explaining every step and findings to us in a way we could understand better. Choosing our prescription glasses was also a breeze. Stephanie assisted us and she was very patient and super pleasant when we were choosing our eyeglasses. They have a very professional team. We're very grateful to have found them. They accept VSP insurance, which we have. read more

The staff here is very friendly. Nicole was one of the receptionist. She helped me check in before my eye exam. She also showed me all the new eyeglass frames from Gucci and Prada. Dr Lee was very knowledgeable. She discussed the pros and cons of daily wear contacts and monthly's. Highly recommend this place. Better than LensCrafters in my opinion. read more