Came in for an oil change, tire rotation, state inspection and emissions inspection and waited at the dealership. I was told it would take 2 to 2.5 hours. At no point did the service advisor come and tell me about any other vehicle issues. After 3.5 hours, I went to find out how much longer this was going to take. That's when I found out that an air filter should be replaced which I agreed to. Finally, after 4 hours, my vehicle was ready and out front for me. That's when I was told that there were other issues that need immediate attention. I would have loved to know that the fan/drive belt needed replacing much sooner than at the end of my visit. I would have had that replaced right away so you lost that revenue. And no, I'm not driving 35 min each way to get this work done because you had the opportunity to do it today. I found the half eaten pear on the passenger seat on my way home. It's pretty clear this dealer isn't interested in my service business and I will not go back. I tried this dealer because of the consistently terrible service I got from my local dealer. read more

Unfortunately can't say my experience has been very good here but maybe that's more the fault of KIA corporate than the dealership. They did replace my headlights at no cost and do other warranty repairs with one major exception. And they're open a lot which is convenient. My two major gripes: 1) when I bought my KIA Optima, they totally lowballed me on my trade-in (like big time- offering me about $800 for a good car I sold privately for $4000) 2) they refused to replace my defective engine (subject of a class action lawsuit they settled-look it up) and tried to charge me a $180 fee for basically doing nothing. So unfortunately I'm probably done with both KIA and this dealer. read more

This is a pretty big dealer with a lot of staff that seems to be running around doing everything but their jobs. I arranged to buy a car from them at a decent price and scheduled an appointment for the transaction. Despite the appointment it took nearly two hours for them to start my paperwork, which was already unacceptable. Then after I got the car home I discovered that they didn't finish the pre delivery inspection. I know they didn't because when I called to complain they admitted that it wasn't done, and had to FedEx me something that should have been covered as part of the PDI. Unfortunately what they sent didn't install properly, per the included instructions. The icing on the cake is the 5 holes they drilled into the bumper to mount the license plate, but refused to repair. Two stars for having a lot of inventory and a big showroom. Zero stars for the overall sales experience. read more

Zero Stars! Yes - that is correct - Ourisman Chantilly Dodge gets a big fat zero! Why do you ask? Why I am glad to tell you! It starts with a tale with it's beginnings hidden back in days of ancient yore... I have a company vehicle that my company provides me - periodically the Fleet Management company (Gelco) will send out missives requiring that we have certain procedures performed on our vehicles. A few months ago, everyone with certain 2007 models of Dodge vehicles received a Mopar iPod Retrofit kit with instructions to take the kit and the vehicle to your closest Dodge dealership to have the kit installed. The kit also included the instructions for the dealership to receive compensation for performing the work. Fast forward to this week. I call the closest Dodge dealership to me - Ourisman Chantilly Dodge. I talk to the service manager - and I am told - no way will they install the Mopar iPod Retrofit Kit - they will only install it if I am willing to pay for it myself when I pick up the vehicle. Then I get some lame excuse that they do not want to wait for payment - which may take a few weeks after submitting the compensation paperwork. Oh Please! Give me a frickin' break! Your web site advertises you as a 5 Star Dodge Dealer. So act like it. Don't give me lame, lazy ass excuses. I most certainly will be filing a complaint with the manager of the Dealership, as well as Dodge. So I am taking my business elsewhere. And I can report that Manassas Dodge was happy to install my iPod Retrofit Kit, and they did it in a timely, polite, professional manner, and had no problem with the method of compensation for the work. Avoid Ourisman Chantilly Dodge like the plague. I hope you rot in Auto Dealership Hell! read more

My husband and I just got a new Kia yesterday at their 4th of July event and they took great care of us! Definitely recommend working with Marcus and Elisa! read more

This is based off corporate and the lack of help from Kia of Chantilly. I'm sure they could pick up the phone and find out what the problem is or ask Kia to send them the paper, fax it, somehow help remedy the situation since I got the car with them. And saying "it's a corporate issue" is bs. I've managed a place run by corporate. You're supposed to do what you can and fight for your customer and get things resolved for them. I'm not asking to move mountains, I just want a piece of paper! I put 3k in the car as a down payment. I leased a Kia in March 2017 and needed a "modification" through Kia for an upgrade to be able to drive it. No problem, they get requests all the time. All I need is a piece of paper from Kia, approving the modification. Now, they have already approved it over the phone and said they would fax it over, and that they mailed it. 8 months later, I still do not have the already approved request for the modification. So for 8 months, I've been paying a lease on a car I cannot drive for not having the modification done. Every week "It will be there Thursday. Next Monday, we will fax you I swear, you'll have it this week. My supervisor said it will be there Thursday. We lost your approval letter, we know you told us to send it to the Virginia address we have on file but we sent it to the secondary address in Dallas (never got it either), I can't verify the letter because it's not on file. Oh I found it, we need to approve it again then we can send it. It was sent on Monday, you'll get it Thursday." Lies... I pay $200 a month for the last 8 months. I went to the dealer and they agreed it was terrible customer service and even said this has happened before. Great, makes me feel better. But they couldn't do anything because it was a "corporate issue". They said either pay the remainder of my lease to get out of it, the next 1.5 years, or sorry not sorry. That was 4 months ago. I've already paid almost 1/4 my lease without being able to drive the car from Kia because their corporate office is completely incompetent. I seriously don't know what to do. I already put 3 k down on the car. I've already paid $1600 on a car that I can't drive. I've bought all my cars in cash, Audi TT, Dodge Ram 3500, Cadillac ATS, but oh no, the worst car, the cheapo KIA, can't get it together. How can you trust a car company that purely takes your money and does nothing to reconcile the issues? For over half a Year!? You are horrible. I hope no one ever, ever leases from you. For 8 MONTHS!? How can this still not be resolved after 8 months? No problem taking my money, but can't give me a simple piece of paper?You take money without delivering quality or even your basic customer promises. Due to this experience I will never get or drive another Kia ever again once my lease is up. read more

Just wanted to update on here that back in early Feb they said they were going to reach out to me shortly about my concerns and the service I received. Nothing... They are just posting on the bad reviews just to save face. If they actually cared about anyone submitting feedback they would follow through. I email the service manager once a month... Never hear back... not a peep. read more

Avoid the service department, terrible customer service. They charged me $59 over the estimate, returned my car late, removed the child safety seats from my car, but never told me why. Then when I paid for the service to get my car back, they tried to rush me into signing a document that said I approved the amount over the estimate (but I didn't). On top of that, they never told me why the amount was over the estimate or what they did for the extra $59 (even when I picked up the car they couldn't explain why I was charged more). I dropped off my car yesterday at 9:30 and they told me that the service would take three or four hours, but they would give me a call to update, so I had the courtesy shuttle take me home to wait. At 2:30, I called them for an update. They told me that they would call me back in 20 minutes. They never called. At 4:30, I called them again for an update. They told me that they would call back in 30 minutes. They never did. At 5:53, they called me for the first time to tell me that the shuttle was outside my house waiting to pick me up. -- By that time, I had left my house and I had to borrow someone else's car to run my errands. When I went to retrieve my car the following day, I was hit with the larger than expected bill, but no one could tell me why it was bigger. And when I got to the car, the car seats were removed, so I couldn't use the car to get my kids. But no one had told me to expect that. The only reason why they are getting two stars instead of one is that the car seems to be running fine (so far). So they know how to service a car, they just don't know how to effectively communicate with customers. I had been a repeat customer of their service department. But my service adviser left and now I am stuck with shoddy customer service. I've learned my lesson, I'm going to a different Kia dealership next time. read more

They really went above and beyond my expectations. David Kim, salesman, was really helpful and understanding. Elisa Pena, Sales Manager, was also outstanding and they both worked as a team to help solve my individual situation. I highly recommend David and his Manager Elisa for your automotive shopping needs read more

Too bad I can't split this into a service review and a sales review. 5 stars for service (Shout out to Scott...you need a raise). 0 stars for sales. Offered a ridiculous lowball offer for my trade-in. They whined about how they couldn't sell a Chevy and wanted me to go to Carmax. Needless to say, I bought my Kia stinger at a dealership in Woodbridge. I got a fair price for my trade-in and a great deal on a stinger GT one. Lastly, they tried to get me to lease for 3 months then buy later. Very confusing and they never wanted to put anything in writing. Also, I needed to buy 'right now.' Pressuring folks to buy won't work but transparency & honesty will. I'll be bringing my Kia stinger here for servicing. Ironic. BTW, sales folks...the cigarette butts and smoke you leave out at the front door is a bad impression. read more

On Wednesday 1-25-23, my Kia 2012 Kia Soul broke down on the side of the highway. I asked Kia to diagnose the problem with my car. They quickly stated I would need a new water pump, driver belt, pulley, and coolant. As they are the experts and I don't know about cars, I asked if my car was worth fixing. I was told by service that the car would likely run after these repairs. Kia gave me a loaner and I was told my car would be ready on Monday 1-30-23. I called Monday and was told that my car would be looked at the next day. I refrain from calling and checking for a few days. On Wednesday 2-1-23, I call and check on the status of my car. I was again assured that my car would be looked at the next day. The next morning, Kia Service Department called me and said that my bill would be $720 and my car was useless because it needed a new engine. I was told that if I buy a new car from Kia, they would forgive that bill. I test drove and ran numbers on a new Kia Soul. We could not agree on price, so I asked to settle my service bill. The car salesman brings me back a bill that is almost $1000. I asked what a few charges were and he left to talk to the manager. He returned with a new bill for $700 and offered no explanation. I paid my bill and had my car towed to a friend's house. My friend looked at the car and informed me that I never should have made the repairs. When you look at the engine, there is coolant all over the spark plug well and pistons (I have attached the pictures). He stated that any mechanic would have known the engine was shot. I called Kia and asked why they recommended the repairs to my Kia when it was obvious to any mechanic that it wouldn't run after the repairs. It was obvious because of the coolant all over the engine and spark plug well. He informed me that the coolant was not present when they began working on my car, it was only after they did the repairs, filled the coolant, and started the engine. I felt like an idiot as this could be an explanation. I again talk to my friend, who reminds me that the assistant manager had said that Kia never got the vehicle to run. Also, from the overheating and looking at the burnt spark plugs, the vehicle never started up. I called the service manager back, who says he didn't remember talking to me earlier (but then later removers our conversation), and I point out that they never started the Kia, so the coolant had been there from the beginning. His response? I don't think we can help you. You can start by apologizing for lying. I don't want this fraudulent behavior to be experienced by others like me, who don't know about cars. Please do your research and go somewhere else for service. read more

Ourisman Chantilly Kia - Car Dealers Near Me - Chantilly, Virginia

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Was very interested in the new Telluride. Excited to check it out and give it a test drive. After looking it over I was told I couldn't take it for a test drive unless I was going to buy it. The 5 mile max test drive was obviously not worth their time. Not going to commit to buying a car before driving it, I'll head to Kia Fairfax thanks! read more

My husband had little notice due to his old Honda breaking down. We needed to act fast to get a new car. The first name that came into mind was Ourisman Chantilly Kia. This our third time leasing from them and everytime we are treated as VIP. This time my husband leased the Seltos, a really cool new model slightly smaller than the Sportage but so nice and comfortable. Felton was great showing us the cars and explaining the details of each. We even got a visit from Billy, The General Manager to say hi and make sure we were taken care of. Then once Felton helped us find and secure the car, we met with Daniel in financing and he walked us through the lease and terms. We highly recommend Ourisman Chantilly Kia to everyone. Try them out for size, the cars and service department are always great! Hard to beat read more

Short version. Don't buy a Kia, but if you do - recommend not from Ourisman and keep EVERY maintenance record because I can attest to my mechanic saying - CHEAP ENGINES, BAD MATERIALS. KIA won't honor the warranty without proof of every oil change. Longer version: From the Sr. Service Manager (Shane) - in a dealership that according to the service people sells less than 400 cars a month they're doing ~ 30 engine checks a month...oh and Kia rejects half of those from warranty coverage. I'm an original owner - synthetic oil, but changed about every 4-5k miles. Oil started disappearing at about 88k. Jiffy Lube said something's not right and it should be covered under warranty - okay. I take it to the Ourisman, where I bought the car new in 2017. I have had it in there for some maintenance, but rare. Cause it takes forever and they're expensive. There are far better placed to go for routine maintenance. So - here we go. October do the 1000k oil consumption test ($90 oil change required). Oops - they forgot to ask me for the maintenance records. Redo the 1000k mile oil consumption test - those silly intake guys just didn't understand the process (according to Service manager Jeremy Patrick, but how does that mesh with what I was told today that they do 30 a month???). Inconvenient, but ok. Took a while to put 1k miles on - don't drive so much anymore because pandemic means no more work commute. I take it back on Wednesday, 11 January for a next day appointment with all the records I have (over the past 5.5 years - it was a thick stack covering routine maintenance, recalls and a couple of little glitches). The intake person asks when I want the car and will 3:00 Thursday afternoon work - sure, I say. I'm flexible on time, and that will certainly work. - On Thursday, I call at 4 cause I haven't heard anything... 2 phone calls later, they're still reviewing my records and they haven't heard back from Kia about honoring the warranty (because the car is eating oil - combustion cleaning under warranty is what will be next, although they're also talking new engine). So they need it overnight, but they should have something for Friday at 10 for me. Okay - wasn't planning on being without the car, I'm frustrated but I can deal. I don't understand why they're acting like they've never done this before. I say they should be managing my expectations on what's required here. - I call Friday at 2 cause I haven't heard anything. Derrick (my intake person) now says Kia has 24-48 hours to respond. Wait - long weekend, no one told me they'd have my car this long, no one is calling me with status updates. I asked about a loaner car. They have none - they're all with people getting new transmissions or new engine's Derrick says (they're so used to this they don't even realize how it sounds to a customer). He says he'll have someone call me Saturday cause they are working, although he'll be off. - No call Saturday. I let it ride, but seriously? - No call Monday - I call at 11. Derrick provides me the corporate number because they haven't heard from Kia yet and says Shane is still trying to work it. Corporate has the day off-No answer. Shane (that Sr Manager) calls me - They still haven't heard from Kia (I'm not surprised, cause corporate is off). But it doesn't look good because I have gaps in my records showing I didn't maintain the car. I said - no it shows I don't have every receipt. He says it's not their decision but Kia corporate and that the gaps are an issue. That's when he said they do 30 of these a month and Kia rejects half because the documentation isn't adequate. I said not really acceptable, but I understand that a decision out of his control, now let's talk about Ourisman's service and repeat all the above to him. His repsponse - "Perhaps we aren't the dealership for you". You think? He says he'll have the car ready for me in an hour. I go pick it up - get my records noting (with slightly elevated tone) that might as well keep them until I get rid of the car that needs a new engine that Kia won't back up. An intake person tries to tell me it's because I didn't maintain the car. Why yes - yes I did. And as I walk out of the service area I say loudly to everyone waiting - keep all your records because Kia's suck and Ourisman's service is terrible and your warranty won't matter. Shane comes out and introduces himself. I shake his hand and say - your service is awful and Kia is awful. He says "you're not welcome back here". I said - oh I won't be back, but that's my choice not yours. On detailed review of the records they missed documenting 2 of the receipts for oil changes I did have out of the stack, although I am missing some. And they included today's service papers noting on it "Shane said submit to have Kia deny". My cheap and great car, turned out not to be cheap and not great. And Ourisman Kia Chantilly is unacceptable and no Ourisman dealership nor Kia will ever have my business again. read more

My wife and I purchased a Telluride from Ourisman Kia on 31 October and it were probably the best car-buying experiences we have had, and we have had a lot. Our salesman, Jay Wilson, did a terrific job of explaining the different models and their various features, and was able to answer all our questions without having to refer to a manual or get assistance from anyone. He also provided very accurate details on the warranty and even the purchase options and costs. It was good to meet someone obviously studies his products. The actual purchase was handled by Tyler Bratcher, the business manager and that too was a pleasant experience. Tyler knows his stuff and is very well-versed in the various options and suggested payment options and their effect on the overall costs to the customer. There was absolutely no pressure put on us by Jay and Tyler. My wife and I got the impression that this is a very well managed operation. All the staff was be a happy group, which I know from experience comes from good management. We would recommend a visit to Ourisman Kia to anyone interested in buying a new car. read more

Great buying experience for my certified pre-owned Kia at Ourisman. Very knowledgable sales staff that went out of their way to make sure I drove home happy. Chris Bell went above and beyond the call to track down a missing spare key for my car, and I am very grateful for his assistance. Overall, a great team out at Ourisman Kia. read more

Five star review for Darius & Tyler very knowledge and gave us a wonderful experience! Alisa was nice and made the process smooth for us as well. Thanks so much for making us a lifetime customer! read more

I'm looking for a SX Telluride. Chantilly had the color that I desired and interrior.They were charging $10K over the sticker price. I was told that Kia is releasing a few inventory at a time which creates this supply and depend war. Is this fair to gouge the price to the customers?Dealerships are only receiving shipments of 1-3 trucks every few weeks. Where is Kia integrity. Salesman was great. read more

I would give my salesperson, Nelson, 4 stars. He did a great non-pressure job selling me on the Kia Soul Exclaim. They had just one on the lot that was fully loaded in Alien green. He said it would be difficult to transport a different color to the dealership and the price would likely be higher. I decided after meeting with him and test driving that I liked the car enough to buy it - even though it didn't come in a color I loved. I told him that if the price was right, I would pay for a car with a color I didn't love. So we then met with the sales manager. Here's where things go terribly wrong. I asked what the financing was and if they had 0.9% like other dealerships. Instead of saying, "Yes, this is an option," they proceed to tell me that they have 3.9% financing. I get up to leave and they quickly said they will see what they can do. Magically, they tell me that they can give me the 0.9% financing. Like he was doing me a favor. I asked for a lower price on the car. Christopher kept telling me he was doing his best. I kept telling him he was not. I could not convince him that I know what I should be paying for this car. Afterwards, I see on cars.com that 0.9% is available on the Kia Soul for up to 72 months through 5/5/14. I called other Kia dealerships and they confirmed that 0.9% was available for up to 60 months. Two other dealers I contacted discounted almost $1000 more, with correct financing and with car colors I liked better. I bought from one of them. Sorry, Christopher, but you lost my business for Nelson. read more

Terrific experience with their service department. I drove to DC from OH after getting my car repaired at Mentor (OH) Kia. The car broke down on my way back home. Apparently Mentor Kia didn't do their job. I found myself stranded in Chantilly, VA. Fortunately, I found Ourisman Chantilly Kia. The team at Ourisman Chantilly Kia did an outstanding job of fixing the problem and getting me back on the road to home the very same day. Special "thank you!" to Glorimar Alvarez on your team. She is efficient and professional. A pleasure to work with. read more

I have been going to the Ouirsman Kia Chantilly dealership for my car maintenance since 2012. My last two visits have been less than satisfactory. The content of this message will focus on my most recent visit on 11/18/17. There are three main areas that I was deeply dissatisfied with: - Delivery of information from the Sales Advisor - Performance of services that I had not signed off on - Presentation of information without factual support Delivery of information: The sales advisor tried to shame me for not having work done on my vehicle sooner. I was made to feel like the decision on potential work needed to be done on the spot. The language that the sales advisor used made it sound as if the work that needed to be done determined whether or not I would pass my state inspection (it did not). The sales advisor pressured me to arrange for a follow up visit to have the recommended work done. Performance of services not signed off on by the customer: As a part of the recommended work presented to me by my sales advisor, I was told that my state inspection would expire at the end of the month. I insisted that my state inspection expired in December; he corrected me and told me that it expired in November. I told him regardless, I did not want the state inspection done today. Without my consent to service, the mechanic scraped off my inspection sticker. He ultimately had to preform the state inspection and repair my rear brake light for free because he removed the sticker. Additionally, I was correct and my state inspection did not expire until December. Presentation of information without factual support: I was told that there was no record of Transmission fluid, Bake fluid, or coolant being flushed or replaced in the Kia maintenance system. This was my sales advisors basis for telling me that I needed to have this service done. He presented this information to me without reviewing the Ouirmsan Quality Vehicle Inspection, which showed that the Transmission fluids and fluid levels were "checked and okay". I would like to reiterate that while I am deeply unsatisfied and disappointed by the way my sales advisor handled this transaction, I am even more disheartened by the fact that this is not the first time I've left the Ouirsman Kia dealership feeling this disrespected or taken advantage of. I hope that in the future you all orient your discussions surrounding potential work around the needs of your customer, and not on the potential of a big sale. read more

Service manager was prompt and attentive. came in for 8000 mile service and tire had so leak that other Kia dealership could not find . they did right by me. read more

Beware, they are marking up the Telluride!! After doing build-and-price online for the Kia Telluride on the SX Prestige trim, the MSRP came out to ~$47k. I went and test-drove it at Ourisman Chantilly Kia and at the end of the test-drive, the salesman told me that the MSRP was $57k. The window sticker read as $47k, and there was a second sticker that was hand-written with $10k added for items like "Advertising Costs". When I asked about it, the salesman told me that this was normal for the Telluride and that all of these vehicles were being marked up. I called around to other Kia dealers and found out that this was bogus. Brown's Manassas Kia was perfectly happy to sell me one for $47k, so I'd recommend people to just go there. read more

Something was wrong with my car and the general manager stepped up to get it fixed. I couldn't have asked for anything more. The service manager Jeremy was super professional with helping the car get fixed. read more

Excellent Service From Start To Finish... Highly Impressed!!! It Started With Ms Jodi Who Set Up My Appointment, She Introduced Me To Ms Caroline Condon My Sales Person Very Helpful And Walked Me Thru The Car Buying Process Excellent Customer Service. Also The Business Manager Mr Tyler Bratcher Walked Me Through The Numbers Very Helpful And Straight Forward A+ All Around The Board Highly Recommended. Thank You Guys For Everything read more

The most amazing dealership! I purchased my car in July of 2019 and recently had a mechanical issue that cost over $1500. The manager (billy brown) paid for this repair in full even after I had owned the car for a year. I even had this repair done at another shop and they cut me a check and mailed it to my home address. They didn't owe me anything, as I was out of my warranty period and so much time had passed. Billy said it was more important to "DO THE RIGHT THING" and pay my bill. These people are honest and hardworking which is what you need when buying a car. Please go and see them! You won't be disappointed. read more

My review is strictly on the dealership itself and the service department. My husband also had a Kia but for fed up with them lying to them and joy riding his car around that the sold it. I just took my car in today for a mandatory recall .. I made an appointment earlier this week... I went to check in .. 4 people stared at me and said someone will be with you.. just stand close... and it took five plus hours for them to communicate with me. When I called to check no one answered. Someone finally called me at 5:45 which the man replied "we've been closed for 45 minutes.." once I got there they could not find my car, my keys, or my information. Once I got my car there were several miles put on it.. avoid this dealership at ALL COSTS! read more

No such thing as middle stars, either1 or 5, is my motto. I visited 3 Ourisman dealerships looking for another car (and quite a few others); I was looking for dealerships that offer money back/return guarantees (a few other brands offer that privilege, with no fine print) so I could get a used car pre-inspected within the return window. At every one of the 3, I was met with interested, car-guru-style salespeople, from sales managers to finance to the salespersons. However, this Kia salesperson, Steven, was especially geeking into cars, like I am. The road testings were fine, the deal went just right and the finance was smooth. Also, I can attest that they and all Ourisman company dealerships follow through with the return policy without seemingly any hitches. I did have one, but Ourisman corporate management made it all right, rapidly and with no issues, and from shopping at the other 2 dealerships, I have trust and confidence that they will follow through, and you can also. So, what's not to like, along with a 12 month/12000 mile warranty on major parts included for my used car; good deals, good sales experience, and a corporate ideal that I can trust. read more

Response from business is hilarious .. in what universe would they think I would return to pay an outrageous markup?

Just say no don't give them your business at all. Very rude dishonest. They lady was nasty to her sales man. We came over to Honda they were amazing! read more

I had an amazing experience with Billy Brown the General Manager at the Kia dealership in Chantilly. He is very personable and cares about his customers. He literally will go out of his way to help in any way that he can. All the members of his staff are very respectful and the customer service is the best I have every dealt with. I appreciate the kindness and respect as a customer and have to say this is the best dealership I have ever been to. Thank you for making my experience a amazing one! I will be back with friends. read more

Absolutely AWFUL experience. Facts of my issue: 1. Bought car with chipped windshield. Pointed this out to salesman and he told me it had been repaired. I assumed this was true. First mistake. 2. A year later, the chip sprouts two huge cracks across the entire windshield FROM THE CHIP. 3. Contacted dealer to have them replace the windshield...typically repaired chips come with a warranty if there is a crack. 4. Dealer said NO. 5. I argued with the dealership, including the general manager for TWO MONTHS trying to get them to make good on their bad work. At the end of this all, the general manager accused me of harassment and blocked my emails, telling me that they had no responsibility to fix this. Come to find out, they NEVER REPAIRED the windshield at all. Considering I bought the car under the knowledge that it had, this is completely inappropriate. I have called the head office to get resolution, but they don't seem to have any desire to return my call. Bottom line....the salesman LIED to me about the repair. The staff put me off and accused me of harassment because I wouldn't allow them to take advantage of me. And now I am left with a $500 repair that should NOT be my responsibility. read more

Great selection of cars and excellent customer service. The sales team and Ourisman Kia worked closely with me to find the perfect vehicle -- something with "diva features" that still fit my price. The sales manager, sales associate and finance manager (especially Ben) were outstanding. Ourisman has a 3-day guarantee and if a buyer isn't happy with a car they will give you a full refund -- no questions asked. They mean that because it actually happened to me and they were understanding, accommodating. Of course they wanted to know why I was returning the vehicle -- that is a legit question -- they accepted the response and refunded my money -- no questions asked. They went above and beyond to find another vehicle that would meet my requirements. While I ultimately did not buy from this dealership they will certainly be top of my list in my next foray into the car buying market. They are honest and have high integrity. A-listers among car dealerships. read more

Bad experience...went there to look at a car, I wasn't asked if I wanted to see the car, drive the car, nothing. I then inquired about the car online and still wasn't asked if I wanted to come in see the car, nothing. The GM sends me an email apologizing and asking how he can assist and gives me his number. Never got a response back from him and I don't think he was the actual one that even sent me the email. I sent an email telling them what's been going on and that I am not a happy customer. I then get an email from someone saying the GM is very busy and asking how they can help. By this time I am OVER IT! This is not the way to treat customers and I would never buy a car here! read more

I loved everything about my visit to this dealership. My interaction began online while searching for a vehicle and the response I received was welcoming without being pushy and answered all of my questions. When I got to the dealership I was introduced to Zach who became my sales person. What a great experience!!! He is so friendly, very knowledgeable about the vehicle and answered every question I had. He made sure I was taken care of from the moment I got there until the moment I left and even followed up with me when I forgot my smart tag in my trade. The gentleman in financing was very helpful, he answered all my questions and made sure I got the best bang for my buck and every rebate i was entitled to. The car I bought was hand washed and presented to me with a giant red bow. I loved my experience here and i will be a customer for life. read more

Very friendly and comfortable treatment of a serious purchase. David and Ben were both very respectful and took great care to not push us but rather help us get or find out what we wanted. The gong sealed the deal! read more

Ourisman Chantilly Kia - Thank you David Kim and Ben Braunstein! - Car Dealers Near Me - Chantilly, Virginia

This is a review for Parts and Service. Jeremy Smith helped me with some serious, much needed, but expensive repairs. I could not afford them all at once, so he helped me prioritize and schedule a second repair slot at another time. Jeremy took his time and explained the importance of all repairs with respect. I did not feel mansplained, which sometimes happens in repair shops. Jeremy was patient and professional. I left with a clean and well repaired car. read more

Ben Braunstein and Felton Banks are by far the best finance and sales associates I have ever delt with. They worked with me for almost 5 hours to make sure I left with the car I really wanted at an amazing price. I highly recommend these guys and Ourisman Kia if you want an amazing vehicle with the latest technology and the best warranty at the best price. read more

I bought my Kia Sportage in 2013 when I first moved to the area from California and managed to total my car upon arrival. I am leaving the area this summer and have used this dealership for service on my car ever since I bought it in fall 2013 and I cannot say enough positive things about them. I bought the maintenance plan and I'm so glad I did because the service department is nothing short of superb. Every time I need an oil change, routine maintenance, or something more involved like brakes they are fast, thorough, profession and most importantly honest. Last weekend my car started making an odd noise so I made an appointment to take it into the service department Monday afternoon. They quickly helped me get the paperwork going and got me a rental promising to call as soon as they knew more. Turns out it was my first major issue with the car (at 42k miles). Some sort of accessory belt had gone out and they were recommending replacement at roughly 550 dollars. The manager called me himself and talked me through it and I promised to give him a call right after I checked with my dad to see what he recommended. The manager called me back shortly after I spoke to him and informed me that he was, as he always does, double checking the paperwork and discovered that my car was actually still under warranty for the drive train so they would take care of all the repairs and all I would be responsible for is the 56 dollar belt which I could or could not replace. I was astounded - I know very little about cars and they could have just ignored that this was under warranty and I would have happily shelled out the money to fix it. So to wrap this up - I highly recommend this Kia dealer and especially the service department. I can't say enough good things about them and I will really miss them when I move away this summer! read more

Went to dealership looking to purchase a new car. Dealer put a market adjustment price of $5995 over MSRP on all vehicles. Told salesman I was interested in the Kia Forte, but would not pay the $5995 markup. Salesman said he understood and went inside. Few minutes later the manager comes in with a price of well above MSRP and said they would not remove the markup. She said all dealers in the area have been putting markups on cars for the previous 6 months, which is inaccurate, since I had already visited several dealers who had 0 markup. As one dealership in the area stated to me when asking about why they didn't have markup prices, "they would rather make less money now then lose a customer for life." Kia Ourisman in Chantilly has lost a customer for life, and I highly recommend everyone avoid them. read more