Kudos to the staff at Outback, we have been stuck at women and childrens with our 4 year old for way to long. We've ordered doordash 4 times from the Outback and every single time it has been hot fresh and on time. read more

I recently went to this Outback location for my birthday dinner. The drink from the bar I had was good as was the steak I ordered. I did have an issue with one of the sides I ordered as I was not told that it was not available until my steak was brought out. After ordering a different side it did not arrive until after we had finished the rest of our meal. The service was decent, but it seemed like they did not have enough staff. read more

Outback was right beside our hotel and so we decided to walk on over. Must be a concert in town because everyone had on cowboy hats and it was very busy. We waited about 20 minutes for a table. The server was so busy but fantastic. As busy as they were, our food was quick, tasty and right. My filet was perfectly cooked and my husbands coconut shrimp were fantastic. Love the sauce. We had carrot cake for desert and it was the perfect ending to a great dinner. read more

The service was excellent, however, the food was not. The ribeye ordered was paper thin and grilled to a crisp. My guest shrimp salad was not very appealing, nor satisfying. I would go elsewhere if I ever return to Charleston. read more

waitress seemed to be out into space, couldn't comprehend to take parts of the order. waited forever for my boyfriend to get his drink, then when we receive our food it was beyond cold, didn't have no silverware and or napkins had to find someone, remade 2 times and the food was still beyond cold. I will never be eating at this location again, unfortunately maybe not another outback. I personally think they need to hire a whole new waitress and cook. read more

Placed on line order at 5 pm for 7 pm curbside pickup. Arrived prior to 7. Got text at 715 pm that they were working on order. Got out of car and went to pickup window at 730pm because still no food. Said my food just came up, said let me check it's complete, ok you are good toand handed me bag. Got home and no shrimp with Caesar Salad and no steak with Steakhouse Salad. I'll never order or eat here again. If I could give zero stars I would. read more

Waitresses Lisa and Hollie were amazing!!! Food and service were outstanding!!! Great drink specials. Top shelf long Island was great.

The food and service was Amazing, I ordered the crab legs and they were amazing definitely going back for more! My husband had the prime rib and said it was one of the best he has ever had. My server was Lisa and she was so fast and took great care of us. read more

Jessica was wonderful! Very attentive and helpful. Food was quick and good. We had a wonderful experience.

Terrible food and service. Wrong order and no help correcting the problem. Wasted my evening trying to get a steak. Going to bed hungry.

Had enough extra time to treat my wife with lunch today, she wanted a salad so I ordered two and they didn't include the dressing with either one. Of course I didn't find out until I was at her office with them and it was too late. read more

We really like going to Outback Steakhouses. We drive through Charleston regularly on our way through WV. Three times ordered takeout here over past 6 months and something is always wrong. One time it was forgotten mixed up sides, this time it was an nearly raw burger that was so over seasoned it was inedible. The only reason this is not 1 star is bc the staff was nice. We will continue going to outback just never this one again. read more

Very very slow service. Took forever for a waitress to show up. Like 10 mins Then took another 10 minutes to bring our drinks to us. We made sure we ordered before she left again. Drink ran out and it has been about 15 minutes since it was empty. Got our food and wasn't very warm. I have eaten half of it and still don't have a drink. Also music was too loud and the speaker above our table was cracking and popping. And to top it off the restaurant was not busy. It is a Wednesday night we got here at 8pm. Once the waitress came to give us the bill we told her about the food. She said she would do something about it. And she did get two of our meals comped. So that was good. Just the worst thing is how long it was between the waitress stopping by. Why is service so slow when a restaurant is not busy. And yea I did leave a $10 tip because I believe you still need to tip even if they mess up. I probably would of left more if the service was better. So as I am leaving I walk around the restaurant back to my hotel and I realize why the service was so bad. About 5 employees including our waitress was outside smoking. So if you want to be a good server do your job and stop taking so many smoke breaks when you have customers to take care of. And to Manager's you need to pay more attention to your employees, and make it a habit of going around the restaurant and checking on your servers tables. But thanks for comping 2 of our meals and making that part right. read more

Outback Steakhouse - My empty drink. Been this way for a long time - Steakhouses Near Me - Charleston, West Virginia

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Had average experiences in the past. But went last night. Was very busy. Long wait. Host "ty"was handing out samples of volcano shrimp and yum. We did order. He was talking to guests and entertaining children and adults. When seated. Quickly served and waitress was very attentive all in all a very wonderful experience. People seem to come here to complain. So I will certainly come here to brag about everything '!!! The food was amazing and properly cooked too We did let the manager Ed know. Of our experience. And tipped accordingly the workers Keep Up the great work Mike read more

We had a carryout order and it was bad. Burger not done. Shrimp was dryed out. I have gotta a few carryout orders from this location and they all been poor quality read more

Rosy the hostess is a lovely lady. She is very friendly and helpful. She is the friendly face of Outback!!

Amazing food, it was cooked perfectly and the taste was amazing. The Service, was even better we seated decently fast and the wait on the food wasn't bad at all the customer service made me feel happy and respected there Caz is one of the best waiters there. The Ambiance, which was very Australian like which I loved the ambiance felt very nice to be in. 10/10 would suggest going read more

Jami Young is always friendly and helpful when we dine at Outback in Charleston. Will always ensure to ask for her going forward

HORRIBLE. SERVICE. The service was horrible. From the beginning to end. My family moved from Charleston years ago and always thought of this restaurant as top class with quality service, boy were we wrong when we ate here over the weekend. The service was horrible. Our dishes were dirty. Our server was dry. Even the manager was not accommodating when we rated the service. SAVE YOUR MONEY AND TIME and DO NOT dine here! read more

We ended up here bc sometimes when traveling with kids you just want a reliable chain restaurant.. and the food was classically tasty, as expected. The restaurant is doing a fantastic job with covid protocols as well.. But the service was ridiculously slow, hence the 2 star review. We waited an hour for our food. The server was really nice and apologetic, but she also forgot a few drinks and disappeared when we were ready to pay and leave. read more

My wife and I attempted to dine at this restaurant. We waited for 40 minutes on a table. We were seated beside a large group with our table almost touching theirs -- like we were part of the large group. We we waited at least 15 minutes after being seated and no one waited on us, so we left. We are not going back. read more

The ambiance was good. The food wasn't terrible but not what I've expected for an Outback Steakhouse. I had the seasonal veggies with my steak and there was absolutely no seasoning on them. We waited for 11/2 hour to get our meal. read more

This place really needs to get its act together. I went there last night and put my name in for a table for two and was told 20 minutes. 20 minutes comes and goes and no table and people who came in after us are seated. The host (African-American male, white shirt, black pants, hair in cornrows) comes back up to the host stand and I ask "What happened to table for 2 for Jim?" He looks bewildered and then says "Oh.......I called your name several times and you didn't answer so we deleted you out of the system." I told him "no you didn't," as I was sitting five feet away from the host stand, to which he responds "Oh, well we'll get you a table as soon as possible." It soon became quite evident that this guy was either incredibly inept, or he smoked a blunt before or during his shift. We finally managed to get a half-assed table in the lounge area, and the host promised us menus, which never came. Thankfully, a waiter saw us sitting there, dropped menus, and took our drink order. The bread was rock hard. The Coconut shrimp were burned on the outside, the food took forever in coming to the table, and 2/3rds of my 12oz prime rib was fat. How this place is still in business is beyond me, but there seems to be a general apathy among the service workers in the area. read more

I don't ever write reviews on a business. If I have bad experience I normally just don't go back. However, my experience tonight at this establishment has warranted some serious feedback. First, I understand that it's a Friday night and that there will be a wait. All that being said, we waited an hour to be seated. After being seated, it was a good 20 minutes before we got to order, 20 minutes after that to get an appetizer, and then 20 minutes after that to get a side salad. Entrees came just about 2 hours after our arrival. The food itself was mediocre. I ordered a medium rare steak, which on a good day would be considered medium well. The cut was super chewy, which made me regret coming out in the first place. We can cook better for ourselves at home. My husband and I were able to secure a babysitter for the night, which is a very rare occurrence for us. We had a special night planned, however, we ended up spending our entire night out this outback.... read more

today was my daughters 16th birthday took her to outback (Charleston) was busy at all our server (bartender) we didn't sit at the bar but in the area her (bartender/server) was terrible she took for ever to take our order and when the food arrived it was even worse than the service $60 wasted and I can see why so many stores in the beautiful Charleston mall are struggling read more

Server tonight at this Outback, Lila A. Was phenomenal!! She was very helpful with our gluten allergies and ensured we got the right menu and did a great job explaining everything!! We also use diner's rewards and she took care of the points and rewards correctly. I add this because we have had issues at other restaurants in the past! Thank you so much Lila A for making our holiday travel stop much more relaxing and pleasant!! Happy New Year!! read more

Ordered at 5:30. Received text saying order would be ready in 27 minutes. Received a text at 5:50 that said order was almost ready and would be out to my car soon. Didn't get food until 6:43 and then my food was cold. Never again. read more

This dining experience was absolutely amazing! The food couldn't be better and our waitress Caz made the experience even better and more enjoyable. She is funny, attentive, and keeps your drinks full. Service was fast and friendly and we will DEFINITELY be coming back to see her soon! read more

Let me first say I am not a fan of chains, but this place might just change my mind. We came in at 9pm, the close at 10pm. We were seated right away. The restaurant followed COVID restrictions well. The food was pretty good. The wait staff was outstanding. Honestly top notch wait staff. They were attentive without being invasive. Service was prompt and thoughtful, hands down one of the best dining experiences with wait staff in my life. Was passing through traveling, probably won't be back in the near future, however I would not hesitate to come back again if I'm in the area. read more

Horrible service/food. Steak was not cooked. Steak came with shrimp which we didn't receive. When we finally received, the shrimp was overcooked and the bread was black. Would not recommend! read more

I love this Outback Steakhouse. Wings and a steak everytime. Delicious at the bar or taken to go. Polite staff and quick service

I am so impressed that Yelp has really got the rating of this place so right! I have been to many Outbacks in many places--at least a dozen--and this one is really the worst experience ever. It started when they wouldnt bring us silverware. We asked twice and the server said it was the hostesses job. Okay so the salads showed up and we had no way to eat it! My son went on a scavenger hunt and got them from other tables. Then they would not remove old plates or glasses to make room for the new food! This was absolutely crazy; like "it's some one else's job to do that" so let the guest be uncomfortable. And the food was poorly prepared--undercooked prime rib, impossible to cut with knife. rare steak overcooked. not enough butter or sour cream on baked potato. Come on, this isnt rocket science. Poorly run restaurant. Send for Gordon Ramsey! read more

Idk what happened this day at outback but I will most likely never return to this location. Me and my husband were seated and greeted by our server Rob he took our drink order and app order which went well 10 mins pass he hasn't come back to take our actual order he brings our app and spills ranch on the table no biggie I will clean it up. He went to get us a new ranch and some napkins comes back slams it on the table and leaves still doesn't take our order, another ten minutes pass we've more than halfway finished our app no refills menus closed the whole deal he has stopped at our table twice now not offered a refill or said anything just stopped right infront of the table and looked at us. Another 15 minutes pass our app is gone bread gone no drinks no sign of our server so i have to go find someone at host stand who grabs rob and I think a manager. We really have to get going at this point so we just want to pay for the food we've eaten and tell him that he says he was doing prep work but he was dripping sweat and I'm not trying to be mean but he was acting like he was high asf. I just ask for the bill I watch him print our receipt and hands it too me it's 66$ obviously not our bill I tell him that he gets upset says it was the manager then balls the receipt up in his fist while walking away comes back we get our right bill I ask to speak to a manager cause I just can't at this point the dude is obviously high as fuck the whole time shit service shit food he comes out with another manager who looks high asf and he just stands there the whole time can't speak to the manager at all. So I get two useless free app cards for a location I never want to go to again so thank you so much for this wonderful experience. read more

The ease of placing online orders and food pickup is commendable. Kudos to management and staff for outstanding customer service and preparing good quality food. read more

Our lunch of soup and salad and the Fried Chicken sandwich was great. And there's no better hostess in Charleston than Rosy. She's part of the reason we go there. read more

Rosy is the best hostess in town! Super friendly and seats customers very quickly I will come back again

I'm not from this town but I have been to Outback Steakhouse in many other states. The first thing that I love is the consistency of the food preparation. The 2nd, is the always friendly and helpful staff. read more

Outback Steakhouse - Steakhouses Near Me - Charleston, West Virginia

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We came here for lunch - when we got there right as we sat down the waitress said to the hostess "I don't want to take another table (we were her 3rd table)." It then took her 30 minutes for us to receive our drinks. After an hour of being there she comes back and lets us know she forgot to put our order in! Once the food finally came out it had 3 hairs in it that we found. Once we told the manager of our entire experience of being there he took 3 dollars off of our bill. Lol a dollar per hair! Needless to say, our 2 hour lunch at outback was less than ideal and we will not be returning. read more

No idea why the reviews are so bad. I eat here every so often and yes, while it is not a 5 star restaurant it does not deserve a 1 star for "average service and average food". Food is typical steakhouse food. If you come to outback looking for an incredible dinner and phenomenal service where everyone waits on you maybe you should try the Bricks and Barrels you pansies. read more

Great food that is all I can is good. Poor Restaurant Management! We waited an hour to be seated when clearly tables were available and not cleaned off. Wait staff standing around not doing anything. When seated we waited a long periods for our drinks, food, and our check. We had to ask the waitress repeatedly for drink refills, and our food. Noticed it was not just our waitress who was like this. read more