Things started out a bit rough. We did not get our drinks for 10 minutes. We also asked for bread but it never came, well not until we were almost finished with dinner and that's because we had to ask our new waiter for it (waitress said she put it in and it would be out in 5 minutes....) Oh, waiter, yes because the waitress was pulled from our table (we did not need to request this, the manager noticed the poor service we were receiving). A new waiter came and took pretty good care of us. Unfortunately I do not remember his name:( but he was very attentive to us. I just had dessert, the salted caramel cookie skillet. It was pretty good but had a very small dollop of ice cream on it and the edges were meh. But the middle was tasty. One person at our table had a pasta dish but she did not finish it. She said the noodles were not fully cooked (less than al dente). Her husband had the prime rib melt. He finished his and seems to enjoy it. He ordered a beer expecting it to be in a bottle but it came out a little late and in a glass. He did not drink it and did not want another since he had already started eating. The manager came to our table just before we were ready to go. She apologized for the service in the beginning and asked how the new waiter did after the original waitress was pulled from the table. She also accepted some constructive criticism from my husband (he is in upper management and deals daily with customer service issues). They were apparently having multiple issues that night because another table got up and walked out without having dinner. Because the waiter tried hard and picked up the slack of the original waitress, I am not giving 2 stars. Overall things were just ok. Not sure if we will be back. read more

Outback Steakhouse - Salted caramel cookie skillet with less than even a dollop of ice cream - Steakhouses Near Me - Matthews, North Carolina

Ordinarily I give good reviews bc the restaurant and the servers deserve it. Unfortunately that is not the case for the meal I received this evening at Outback. Ordered a martini and evidently Charles forgot. Other patrons that showed up later than I received their drinks and left the area before he even started making mine. Awesome... Sarah was nice and had taken the order, passing it to Charles. I ordered a filet mignon medium, mashed potatoes, and grilled asparagus. I got a well done steak that looked like shoe leather and tasted like a salt lick. The potatoes and asparagus were also quite salty. I firmly believe that if you have steaks on the menu and call yourself a steakhouse, you should be able to put out a good steak no matter how busy you are...pardon me for expecting better! I will NOT be going back. It is unfortunate... Didn't finish my wine and left w a tea as I was parched after this meal. So sad... And I will tell all my friends and acquaintances as no one should have that experience. read more

Service is awful. My service put the order wrong and didn't even say sorry. I wait for a long time for my other steak coming. Also my service put me there long time with no service. I not try to be picky but Tbh I didn't really enjoy my dinner. read more

I'm going to keep this short, because I didn't even stick around for dinner. 99.99% of the time when I have a reservation, I have a table waiting for me (or I have to wait a nominal amount of time, such as 5 minutes for the staff to clear one). When I called this location yesterday (6/30/12) to schedule a reservation they told me my preferred time of 6.30 pm was full but that they could get me a table at 6.45pm. We arrived at 6.45pm only to be told that it'd be 20-30 more minutes. Now the situation was exacerbated by the fact that when we told them the name our reservation was under they simply handed us a pager and said it'd be 30 minutes, not once even looking at the reservation book... Having just purchased movie tickets for a movie which was showing at 7.40pm, waiting an additional 30 minutes for a table we had already reserved wasn't going to fly. So Instead we went to Hops across the street, we were greeted and immediately sat, the service was quick, efficient, and we made our movie on time. Needless to say for all future dining needs in that area I will not waste my time with Outback again, instead I'll go right to Hops... To everyone else out there, wake up, Outback isn't worth the kind of money they charge, you live in a city with great dining options you should skip this restaurant location... read more

My daughter and I enjoyed a wonderful meal at this Outback, on E. Independence.The young waitress was in training but she and her preceptor were sweet,courteous,and professional. The manager, David, made the atmosphere even more friendly with a warm greeting and conversation. read more

I am going to start out this review by saying I really love the inside layout/design. The staff are very friendly and quick refilling drinks etc. The food is amazing I suggest the Macaroni and Cheese with the broccoli it is truly amazing. They do have a first come first serve bar which I suggest if there is a wait for a table going there and getting a drink while you wait. (I even think you can eat there too or atleast I've seen people do it.) I will say one time I went there the food was a little cold however I haven't had that issue but one time. read more

Today was the best experience I had in quite some time. Ordered a fillet and sweet potato and it was the BEST EVER .. so glad I stopped as I was passing through town .. special thanks to our server Charles and manager Jeremy!! you guys were fantastic.. Good service and Good food all comes down to good management .. Highly recommended.. AAAAA tttt... way to go Outback !!... read more

This place was amazing great service and the manger was fantastic. We came in not having the best day and left having the best! Our server was so sweet and kind John did amazing! He was running back and forth getting our food and dressing and still smiling under his mask asking us what else we needed! If you want a great place to eat it's here! There food is so good too! Best place I have ever ate at since in forever! Great atmosphere and so sweet. read more

Food was amazing had an error with app to but for some Reason was not registering my discount Manager David assisted with issue and made sure we could use discount great atmosphere highly recommend read more

Just wanted to give a shout out to our server, Stephen R. He was quite honestly the best server my husband and I have ever had at any restaurant. Super friendly and attentive. We never had to ask for anything as he anticipated our needs and brought everything to us before we ever had to ask. He just seemed like a genuine good person and a very hard worker in a time where that is hard to find right now. Our food was also great tonight but the overall rockstar of the night was Stephen! read more

I went in on a slow Tuesday morning. Our server was amazing. But somehow I got food poising from their broccoli and cheese and the Mac n cheese. The management did nothing for me. And got an attitude that I can as sick in the restaurant because he would have to clean it and had to be sent home? By far worst experience and I still had to pay for my food. read more

Check your silverware. My family and I ate at this restaurant on a Sunday afternoon for lunch in September 2011 and found the experience to be quite distasteful. The silverware was absolutely nasty. My steak knife was covered in some sort of brown goo. The waitress nearly got sick when I discretely showed it to her. The waitress brought us more silverware and it too was filthy. The third set of silverware appeared to be ok but later I noticed the folds of the napkin contained some of the same brown goo. It was a bad experience made worse by wait staff who failed to do even rudimentary quality control after having been notified of the kind of problem we showed her from the first set of silverware. We did not complain loudly or make a scene but I think the waitress could tell we were grossed out - as I think she was as well. The manager came out and apologized for the situation and bought our appetizer for us. She told us that they have special needs folks who wrap the silverware on the weekends. I'm a supporter of putting special needs folks to work and having seen them perform exceptionally well in other companies I find it can be a rewarding program for the business as well as the participants. However, I'm also a rather big fan of sanitary silverware. A Health Inspector would have been appalled at what we saw that day. I imagine this Outback Restaurant lacks the proper supervision and quality control to properly manage a special needs work program which is obviously having a negative impact on their consumer experience. The wait staff and management of that restaurant also lack the proper consumer service experience or motivation as they completely failed to keep a bad situation from getting even worse. In addition to the silverware issue, we found the service at the restaurant was also seriously lacking. They were not overly busy the Sunday we were there but we still had trouble getting service for refills, etc... My family and I are NOT what you sometimes hear about in restaurants as "demanding" customers but we were really surprised by the poor experience. (A "demanding" consumer would have walked out after the first silverware experience I think - it really was quite bad...) We have had great experiences at Outback restaurants in other cities, but we will not be back to this particular restaurant as we found the experience rather gross. read more

I have a family of nine-7 adults and 2 kids-and we were advised we were not allowed to dine because our party was larger than 8. Terrible!

Placed an online order for curbside takeout tonight. The time to pick it up said 7:27. The food finally got to my car at 8:15. On top of having to wait so long, when I got home, the food was cold and looked like it had been sitting for a while. Normally I'm not one to complain, but when you spend good money on your dinner, you expect it to be good. read more

Pretty run on the mill outback. It is a chain so table turning is to be expected to an extent. We came at 6 on a Sunday night and the wait was fairly long. We went to the bar and easily found 2 empty seats. I think bar service is better at this location so it was no problem sitting there (and bonus no wait time!!) Food is decent. Ahi tuna is the best starter they have hands down. This is your right down the middle average restaurant. If I had the choice id go elsewhere, but overall not terrible. read more

Love outback steakhouse in matthews nc! Always great service and great food. I eat here at least 3 times a month! The only downside is its so busy and the wait is often very long for dinner . Went here for mothers day lunch and got right in. Peach belini was amazing and so was the steak! read more

Outback Steakhouse - Great food for mothers day! - Steakhouses Near Me - Matthews, North Carolina

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Was really looking forward to an amazing steak...this did not happen tonight. The steak was undercooked and when we brought it to the waitresses attention she did not seem to care. My wife ordered a burger and sweet potato, it came out on the same plate and the butter melted over the entire plate, in turn making the bun so soggy it fell apart. Our server was sweet but seemed to have several tables. We started off with the blooming onion and it came out burnt, the server that delivered it said, oh this is a little burnt, do you want me to fix it? Your food is almost ready. read more

The food is usually decent to above average but nothing remarkable. Outback will never be your best meal. Just as their name implies, I would get the steak and prevent the imminent disappointment of an alternative mediocre dish. Kudos to their bread and cheesy fries though, they're not bad at all. Most items on the menu seem a tad overpriced and the service is usually slow. They're so packed on a Friday or Saturday night that you can forget about having less than a 45 minute wait, which is astounding considering how mediocre this Outback is. Most dishes are filled with an overabundance of cheese and butter, and I always have a mild stomach ache a couple hours after I eat there whether it's chicken, a burger, or pasta. Kinda the same effect I feel after eating at Mickey D's. But at least I can give Mcdonald's some leniency because I didn't pay $15 to eat there. You could do worse, but there are so many more worthwhile options if you're willing to drive ten minutes off of Independence Blvd. read more

I'm truly surprised I'm the first to review this location. I went last night with the folks for my little brother's b-day dinner. The hostess sat us right away. The waiter Marcus was probably one of the best servers I've seen in a long time. He made sure to go through all of the drink specials for us. My mom asked for a particular beer and when he said they didn't have that one, he then offered to bring her a sample of something very close to it. After we got our drink orders we went ahead and ordered our apps, and entrees. Food: The ahi tuna app comes with two dipping sauces and is delicious! We also got the Blooming Onion, which I'm sure everyone has had before, so no need to elaborate. Now here comes the interesting part of our dinner.... Once we got our entrees for some reason the kitchen plated all our food wrong, so we had to do a musical steak dance and pick up our steaks and place them with the correct sides that they corresponded with. This actually isn't the first time this sort of thing has happened to me. The last time my husband and I visited this Outback location we had the same debacle occur. To give credit where credit is due: Marcus was an awesome server and he probably would have corrected our plates if he had been the one to bring our order out to our table. The kitchen had someone else bring the order out instead, so Marcus our server didn't get a chance to fix the kitchen mistake. Also, the sides were not the proper portion. Before we could even complain, Marcus went ahead and brought us out additional sides. Marcus - You get 5 stars for amazing service. Kitchen - You get 2 stars - You need to work on your plating. = 3 star review read more

Our service was great. The waiter was very nice. The only downfall was that the lady's bathroom smelled like a sewer.

Three and 1/2 stars. Being in Charlotte, where the lowest fast food franchises get 4 stars I couldn't understand why Outback rated so low ... but I think I've figured it out: if there's one thing that local Yelpers are unforgiving about, it's $$$$. Charging around $20+ for 10 to 12 oz of beef with a side of mashed potatoes may be average at the national scale but it's pretty expensive for this type of venue here. So much so that I went for the burger instead, plain, nothing but the meat with a dab of mustard. It was served juicy, cooked the way I asked and the ground beef was primo, among the best burger meat I've had anywhere. The Caesar salad, like always, bears no relationship to the real thing but the dressing had a tasty bite to it so it was not boring. The fries are the standard frozen stuff but they were cooked right and not over salted or spiced with artificial flavors. The damage for the burger with fries and the salad was just under $12 - not including drinks, tax and tip. Considering the quality I think it's reasonable and Outback has become my go-to burger in this neighborhood. read more

We ate here tonight 2/14/17 and we loved the food and our waiter was new but GREAT. He is an asset to this company and I would know because in my twenties, I was a waitress and a good one! I had fun at work and really loved my job. Johnny U made our visit fun and took our AARP card so that we could get our senior citizen discount.. Thank you Johnny for a great time! Rhonda and David P. read more

Wow! Always Great Food, Great Service and super nice people! Wife had the Salmon...delicious! I had the Outback Steak Special...big one...always consistent and always tasty! read more

I wouldn't even give 1 star if it was possible..This was by farrrr the worst Outback I've been to. From the begining there was a bad stench in the restaurant but my husband and I looked past that. I ordered potato soup came out cold, ordered. steak dip it was cold and a bunch of grease, my burger had hair in it and it had a sour taste to it..over cooked bun was burnt. A total waste of $55.00 I DO NOT recommend this restaurant location and I will not ever eat there again. read more

Curbside pickup is awful. Waited 35+ minutes in a line of five cars. Our food was set to be ready at 7:29 so when we received it at 8:00 it was cold. I suggest you go take some notes from Chick-fil-a's way of doing things. Communication nonexistent. read more

Came at 11:30. Sevice was slow...missed up. One person sent steak back twice for medium. Did not leave till1:45

Use the Outback delivery and it was prompt. The driver was courteous and the food was YUMMMMMY!!!!

Don't order takeout. You'll be waiting for over 30 minutes. This is the most disorganized restaurant, they bring out everyone's food randomly. I waited at the front of the line for 20 minutes watching them bring food to the people behind me. I could've prepared a full meal by the time they finally gave me my order (that was cold by the way). What a waste of money, DO NOT COME HERE! read more

We went here after special church services and it was our first time. Upon arrival there were several people waiting and right off I saw lots of empty booths and tables. We registered and were told it would be a 20 minute wait. So we sat down and chatted. After being seated , our waiter Eddie came by and advised he would be right back since he was also waiting on two other nearby customers. He was very pleasant and attentive. Service was good and the food was good. One of our friends happen to know the manager or possibly owner who stopped to chat. He was very nice and chatted with all of us about our order and asked the youngest one in our group what dessert she liked best and he made sure we got one with spins for all to enjoy on the house. We liked this location and will be going back soon. read more

Jammie did an excellent job. Excellent service and very friendly. Highly recommend asking for Jammie during your visit to outback in Matthews NC. read more

Erica is a wonderful server. She made sure everything was perfect for us. Very polite and we never had to wait for drinks or condiments.

Erica was excellent. Hot bread food was absolutely amazing the desert was fantastic we will be back definitely to see her again

What a great lunch with Erica as our waitress. Great customer service. She has the best personality and I will request her every time we eat here. read more

Today i had erica as my server she was amazing so was the food thanks outback we will b back soon

Great service and food is always good. Erica did a great job as our server. Stop by and give her a shout out

Food was fresh. Server (Erica) was super helpful, very responsive and a joy to have a conversation with. Definitely will be back.

Erika is one of the best servers. She remembered our order from the last time was here. She is so kind and we are coming back to see her again!! read more

Clean. Nicely decorated. Relaxing atmosphere. Food was excellent. Our waiter, Michael, and the rest of staff were pleasant. Two children in our party and he was very helpful meeting their needs, etc. We will return soon!!! read more

We enjoyed our "Christmas lunch" today with my mom, brother, and almost 97 year old grandma at Outback Steakhouse and I felt compelled to tell you folks what an awesome experience it was. First, call ahead seating was on point ... we did not have to wait at all! Our family quickly devoured the two loaves of bread (okay, I'll admit that it was me ... I devoured it ... move on with your judgement now) so I asked our waitress, Brandi C, for some more and she brought FOUR fresh loaves with TWO completely full dishes of butter ... all of our meals were made to perfection, in fact, Micah said that his ceaser salad was the best he has ever had ... and Brandi was always super friendly and patient. We brought in a chocolate cake in celebration of a 20 anniversary which prompted conversation with David, the kitchen manager, and spent a good 5-8 minutes getting to know him. Pregnant me tried to trade him half of the chocolate cake for a slice of their peanut butter chocolate cake (which is new on the menu by the way) and whereas he cannot have sweets, he still brought me a beautiful piece of cake They truly were some of the most awesome people that I have encountered in my restaurant outings. Thank you guys and keep up the awesome work!!! read more

DO NOT EAT HERE! BAD SERVICE, BAD FOOD! My family and I visited this place and it was horrible from start to finish. First, they seated us (4 adults, 1 toddler, 7 month old) in a tiny booth, that we had to request to be moved to a bigger booth. We ordered a bloomin' onion that came out soggy. My brother ordered a clam chowder and a beer. The bowl was warm and the soup was cold below the safety temperature of 140 degrees as mandated. We spoke to the manager who doesn't seem to know what food safety is because she could NOT answer any our questions.( My brother is a professor cook) The only thing she said was the soup is in a pot warmer. Well, apparently it must be broken or turned off because the soup shouldn't be ice cold. The beer was hot. He told the server and still got another hot beer, eww! Then, it took them an hour to get the food out and it wasn't even busy! This was the most horrible dining experience ever! read more