I really enjoy Outback lunch around the country. Went last week for lunch at home matthews location. Absolutely GROSS! I can't believe the fifth, crumbs and trash all over. Even the mats as you enter were awful. Cigarette butts in the bushes while you enter. NO WAY this is how it looked after a lunch service... we showed up at 1. We walked out and ate somewhere else. I will never be back. No care out front - no care inside... can you image what the kitchen is like? read more

We were highly disappointed with the food. I had special instructions (due to a onion allergy) so I didn't want to risk ordering online. The first time I called resulted in a transfer to a line that just rang...4 minutes. I called back 3 times but had no success as no one answered. The last call (4th) was answered by curbside but the person hung up when I said hello! So we decided to go to the restaurant. We waited an hour for our order (steak and shrimp, steak chicken). The food was nothing like we expected. Everything looked as if it was thrown in the container and there was an unknown burnt piece of bread in one of the containers. The grilled chicken breast was bone dry and the steak had minimum flavor as well as being dry. We ordered 2 entrees but I guess they wanted us to share condiments and plasticware. Thank goodness we had butter, sour cream, cheese, and bacon at home...Lol! Definitely a waste of money and time. read more

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We had a coupon we couldn't pull up online and the manager gave us a big discount without any complaints. Her name was Sarah. Our server Jody was excellent. The steaks were cooked perfect, my ribs and shrimp also were very delicious. What a treat! read more

I love Outback! With that being said I am not sure why I don't come here more often. I've participated of a Yelp Event when Outback was releasing their new menu items and got a 20$ gift card, so I decided to go back to spend it. I ordered a 3 sampler plate for appetizer with Mac n cheese fried balls, loaded French fries with cheese and bacon and blooming onions petals. I can assure you that if you order this appetizer you will not regret! Everything was so delicious that I can't even pick a favorite. For me entree I ordered a steak salad, the salad was delicious and my steak cooked to perfect! The restaurant was kind of busy but not crowded. The appetizer came fast, however the entree took a little longer. However, the staff did a great job and kept us informed about everything was going on with the food. I highly recommend this place not only because of the great food but because of the great service. read more

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Ate here with a $25 gift card from my boyfriends work. We didn't come with any high expectations, other than a free meal. I knew there weren't going to be many vegetarian entree options, but there were NONE. Oh man, so insert the part where I have to look like a total jerk asking for a frankenstein-style salad with no meat, while the waiter looks at me like I'm crazy when I ask him which dressing is the best. The salad was boring and small and overpriced, but it was edible. We ordered a Bloomin' Onion for an appetizer. It was actually pretty tasty at first (or maybe I was just ravenous), but the more I ate, the more I could feel my mouth, face, and fingers getting soaked in oil. Ugh. I left the restaurant feeling kind of gross, but at least the facility was clean and the staff were polite. read more

Outback Steakhouse - bloomin' onion - Steakhouses Near Me - Matthews, North Carolina

Aspen was perfect, very attentive and answered all of our questions. Aspen went the extra mile to make our visit great. The manager kayla made our visit even better when the steak wasn't right, we will be coming back because of the service. read more

Picked up my birthday dinner here on the 5th of Jan. I usually get the filet a few times a year. This time it was over cooked, in addition to that they did not provide salad dressing or the cheese and other items for the baked potato. I hate to say but the entire experience was awful. I will order their carrot cake but will never order a steak dinner from them again. Simply awful! read more

Enjoy this location on date night regularly, we always have good wait staff but tonight we had Miss Aspen and she is a phenomenal waitress every upbeat and cheerful attitude. We will definitely be asking for her in the future. read more

Jersey is the best waitress ever! she went above and beyond in her service. She also had the best testimony about the French onion soup and let me tell you it was amazing! read more

Food was good and the quality is still there. Wait staff did a great job even though they were under staffed. Suggest you make a reservation as it gets crowded and can have over an hour and a half wait. read more

My waiter Connor was fantastic and the host was great. However, Dante, the manager, was not great. My filet was overcooked. My waiter alerted the manager as he was supposed to do. Dante brought me out a second steak that was a sirloin and still very overcooked. I explicitly told Dante I wanted a medium rare to medium filet and received a medium well sirloin. Dante agreed that the steak was a sirloin but did not offer anything to fix it. I had to ask that the filet on my bill be changed to a sirloin. Despite the fact that my steak was overcooked twice and I received the wrong steak, I received no deduction from my bill and still got no filet. Very disappointing. read more

Back in the day, this Outback gave you excellent treatment/service. Now, any time I get food to go from here, it's never right. I ha e to.sit an examine it before I leave. Last night I was sick and had food delivered toy door. The Alice Springs chicken had no bacon on it, just a few pieces of mushroom, and it tasted like someone over-priced chili powder all over it. Been eating there since I was a little boy, and last night was the last straw. A customer shouldn't have to correct a restaurant EVERY SINGLE TIME, an order is placed. Today its twice the price it use to be, smaller portions, and lesser quality of food. read more

Our server Kayla was the absolute best ever for our party of 12, and she turned what started out to be a rocky situation (as a reservation) into something spectacular for our family's special occasion. Incredible food such as Outback's is secondary only to the experience created within an environment. Kayla gave us an exceptional experience and service excellence, which made the food even better! read more

Food was below par. Waiter never came back by to get one refill for my wife's drink. Beef was over cooked. Very slow and way over priced for what we received. Will not be making this mistake again read more

They have teens working that don't wanna work i literally called before I came and asked was it a wait they replied no. Then got there and she says oh 45 minute wait and laughed. Manager eventually came and said they have had a wait since 5. Their food is nothing compared to surrounding steak is better any way !! Go to Texas road house or longhorn you'll thank me later. read more

Place was nice and clean. Took 10 minutes for a server to visit the table. Once we got attention service was very good. Onion is still good. Fish. Shrimp and steak was very salty. Paid and left. Not the same Outback. Please come back no rules. read more

Had to park at the end. Restaurant nearly empty. Told Half hour wait. Made to wait in car. Walked out. Never went back. Texted and canceled reservation. It was cold and windy. Got Texas Roadhouse walked in and was seated. read more

Went here this afternoon (2pm) for lunch. Hostess was super nice, very friendly. That's about where the good stops. After a few minutes our server comes over, we order 2 drinks from the bar and the obvious bloomin onion. Almost 10 minutes later, still no drinks. Waitress comes by with bread and water, says she has no idea what's taking the drinks so long, and walks away, with our menus, keep in mind we haven't ordered yet. Onion shows up shortly after, still no drinks. After another 20 minutes, yes I waited 30 minutes from ordering my drinks to get upset. Saw a manager, approached him explaining what was going on. Told him I just wanted to pay for what very little had actually made it to our table. He promptly turned around and returned a few minutes later with a zeroed out tab and $40 in gift cards. I appreciate how the manager handled it. I never asked for anything free and told him I wanted to pay for the onion. However we will never be returning to this location. We'll use the gift cards at the Pineville location. read more

We went out to dinner as a family to the Outback in Matthews, NC and had Morgan F as our waitress/server. She was very friendly, personable, and anticipated all of our needs. She took very good care of us and we enjoyed our meal. In a time when good help is hard to find, she did an outstanding job and we really appreciate her efforts. read more

My husband and I came here for lunch today and the food was great. First time having fried ribs and they were so delicious. Our server Erica was amazing, she engaged with us in conversation throughout our whole time there and helped us pick out some good choices of drinks and meals. We were satisfied all around! read more

Outback Steakhouse - Boomerita! - Steakhouses Near Me - Matthews, North Carolina

On Sunday, Sept 20, 2020, we enjoyed our meal and had a great server, Erica! Thank you for making our day read more

Rotten Salmon and cross contaminated meat storage!!!! (from an inside source) This outback should be shut down!!! My husband and I went in there to give them another chance after bad experiences over the last few years And OMG what a bad mistake!!! My salmon came out and as soon as it hit the table it smelled like rotten fish and instantly made me sick. I did some investigating and after chatting with someone who actually works there I was told about the raw meat and fish and how bad it really was stored and much, much more horrifying details. Save yourself from food poisoning like I experienced for 3 agonizing days and stay away!!! read more

Erica F was my waitress on 9/16 and she was awesome. Very nice and very friendly. The food was amazing along with the customer service.

We had the best dinner and service! Filet and Lobster were delicious. Although the food was great, what capped the meal off was Erica! Wonderful service. Will definitely request her section on our next visit. Ask for Erica, you won't regret it. read more

Have eaten here twice in 2 months & didn't receive credit on my dine rewards for either visit even tho I wrote my phone number on the bill.. Can't get credit, because I have no receipt & don't remember exact amount (with change), really!? Who keeps a receipt for dinner..? Spent over $95 & $108 each time, the least they could offer is a measly $20 off that I already earned! Won't be back.. Steaks have always been overcooked anyways.. I order them medium & they are dark brown in the center each time. Worst location when it comes to service & food quality, but LOVE the layout of this one.. read more

I ordered the 9 oz sirloin which I have ordered many times in the past however has time when I got it it was so ridiculously spicy I could not eat it, I also ordered mac and cheese and it also is really spicy who makes mac and cheese hot? Any way I sent my steak back and by the time I got it the rest of my party was done eating, and this time there was no season not even salt on it I mean come on. I didn't eat it and I also didn't get a discount or a free desert nothing for having to sit and watch others eat while my steak, which btw is absolutely not mentioned on the menu that the steak or Mac and cheese was spicy. The salad was great so there is that. We had to ask several times for more bread and refills on drinks. Just all around not great and definitely not satisfied. read more

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I usually love the food here but tonight it was below average and service was extremely slow. Our waitress was friendly and engaging but SLOW!!! My center cut steak was dry (I ordered medium well). My potato soup was not very hot but tasty. Not sure if this will be our first choice next time. read more

We went on a Wednesday and tried their walkabout Wednesday special. The steak was very good and fries are always great. Our server was amazing and very polite - his name was Dillon. The only downside is it was WAY too cold in there so I was a bit uncomfortable!!! Would def visit this location again but may ask if they can do something about the A/C! read more

I've actually given a bad review to the same location before but 2 years later I assumed management had changed their ways, and they did. I picked a busy Saturday evening, Memorial Day weekend. Now the good news. I was able to get a seat at the bar immediately as I was alone. The bartender greeted me immediately and when I was indecisive he offered me two beer samples according to my answers to his questions. Excellent start. Another bartender, Sarah, took my meal order and graciously was able to substitute on the 4-course special so I got exactly what I wanted for a little discount. And then the timing began. Just 5 minutes later my salad and warm bread landed in front of me. 12 minutes after that my steak was there, and cooked to perfection. The sweet potato was so hot I had to let it cool. The mushrooms, well what can I say? Outback mushrooms are the bomb! And the people. There was great chatter among all the guests at the bar which added to the environment. No sad or sullen faces among the guests or the servers, unlike my dismal last visit. Sitting at the bar other people waiting on tables will join you for a beer or drink, and I observed none of them were there over 10 minutes before they were seated. This was a nice change from the last time I reviewed them; 1000% improvement! Great service, really good food, and I will be back more often, with friends! Good job getting it together Outback! I knew you could. read more

I had Mason as a server and he met all my expectations. He was a very cheerful, and had a good vibe. Coming back to see him soon.

Amazing service best waitress, her name was Erica. Food was fantastic. Service was great!! Ask for Erica! Highly recommend!! read more

This is a great place to eat, our waitress was very nice and professional. When my boyfriend had a complaint she was very nice and took care of it for us right away. The manager (David) came over apologizing and took the meal off our check for the inconvenience. We'll definitely be coming back. read more

No Service...No Stars. We would have had to interact with someone to at least give it a star. We chose Outback because it was late on a Sunday evening....and most of Charlotte shuts the kitchens down by 9PM. From the moment we walked in, the crowd was an odd mix. The hostess staff seemed confused and clueless. We were seated for about 5 minutes and passed by several waiters. No one spoke to us. And no one seemed to be in the weeds. There must have been 20 families with kids under 2 after 9 pm. A few kept letting out blood curdling screams. I looked at my friend and we decided that since we hadnt even been greeted.....it would be OK to leave and Go next door to Monterrey for a quiet dinner. On the way out, the host and the manager looked surprised that we were leaving.....and said...."did we not get you service fast enough?". If you had to ask that question....then chances are you may know the answer. #outbackfail read more

Outback has always been my favorite restaurant in fact, it's where my husband and I had our first date. Unfortunately, after last night we will never be back (not to this location at least, if we ever do go back). Over the last 6 months we have noticed a decline in patrons (used to be an hour plus wait to get in) and the service started getting pretty bad as the waiters and waitresses became upset that the restaurant was dead. That is expected, but my steak has been overcooked Every Single Time! we have come. I even make it a point to order it under what I truly want (thinking that it will be what I want when it arrives) so I always try ordering medium rare and "they" (the waiter and my husband) always convince me to order medium assuring it would be cooked correctly and the waiters say they will "see to it" or "tell the cook".. It Comes Out Well Done EVERY TIME! I've been "talking him into coming" here for a year when he wanted to go to another place from the beginning Well, never again! I had to tell him "you were right!" For The Last Time! No More overcooked and hard $25 Steaks for us! Outback, we gave you too many chances.. If you don't want to go out of business, you should probably try to focus more on giving great experiences and better customer service, and less on rushing through food orders to get customers in and out as fast as possible! Good Bye.. read more

Completely underwhelming. Slow service, over-cooked burger with a cold piece of cheese on it, barely warm mashed potatoes. We could never eat here again and be fine. Outback used to be the place for delicious food and friendly service but this place seems uninterested from start to finish. You'll get a better burger at a sports bar. read more

Wow just wow. The service was just horrible. I really hate writing bad reviews so I put this one off for a while. We came for my FIL birthday and it was a weekday afternoon. There was hardy anyone in the restaurant. It took 15mins to be seated. They brought us our drink and we ordered pretty quickly. Then it took over 45mins to get food. There was no reason for such a long wait with maybe 4 families in the entire restaurant at the time. Needless to say we just won't be back. I can deal with horrible service if the food was excellent but it was nothing to write home about read more

I love coming here to get a good steak and side of sweet potatoes and broccoli and cheese I love it I could eat this every night I was had the money and it was good for me but alas it is not I love this place though. read more

I treated my wife to a steak dinner Friday night and the service was AWESOME! If you stop by, ask for the tall, stocky guy with light brown hair (forgot his name), but he was EXTREMELY attentive and friendly! The steaks were WAY overcooked and usually are at any restaurant that has a busy crowd, especially on weekends. For some reason when they 'rush' the food out they almost burn it. I'd rather wait a little longer for a great steak, but it seems they'd rather get as many people in and out as fast as possible. Not really a great trait in the food industry.. so I went against my better judgment and ordered it medium well due to the waiter saying that they get a steak "pretty right on". It wasn't, it was VERY Well Done! He even commented about how it looked and apologized, which is wonderful, there were no excuses and he accepted fault. Very Rare! Just like our steaks would have been if we'd ordered them Medium! lol I would give 2 stars if the service hadn't been so Amazing! I'd give 1 if it wasn't.. read more

Things started out a bit rough. We did not get our drinks for 10 minutes. We also asked for bread but it never came, well not until we were almost finished with dinner and that's because we had to ask our new waiter for it (waitress said she put it in and it would be out in 5 minutes....) Oh, waiter, yes because the waitress was pulled from our table (we did not need to request this, the manager noticed the poor service we were receiving). A new waiter came and took pretty good care of us. Unfortunately I do not remember his name:( but he was very attentive to us. I just had dessert, the salted caramel cookie skillet. It was pretty good but had a very small dollop of ice cream on it and the edges were meh. But the middle was tasty. One person at our table had a pasta dish but she did not finish it. She said the noodles were not fully cooked (less than al dente). Her husband had the prime rib melt. He finished his and seems to enjoy it. He ordered a beer expecting it to be in a bottle but it came out a little late and in a glass. He did not drink it and did not want another since he had already started eating. The manager came to our table just before we were ready to go. She apologized for the service in the beginning and asked how the new waiter did after the original waitress was pulled from the table. She also accepted some constructive criticism from my husband (he is in upper management and deals daily with customer service issues). They were apparently having multiple issues that night because another table got up and walked out without having dinner. Because the waiter tried hard and picked up the slack of the original waitress, I am not giving 2 stars. Overall things were just ok. Not sure if we will be back. read more

Outback Steakhouse - Salted caramel cookie skillet with less than even a dollop of ice cream - Steakhouses Near Me - Matthews, North Carolina

I'm going to keep this short, because I didn't even stick around for dinner. 99.99% of the time when I have a reservation, I have a table waiting for me (or I have to wait a nominal amount of time, such as 5 minutes for the staff to clear one). When I called this location yesterday (6/30/12) to schedule a reservation they told me my preferred time of 6.30 pm was full but that they could get me a table at 6.45pm. We arrived at 6.45pm only to be told that it'd be 20-30 more minutes. Now the situation was exacerbated by the fact that when we told them the name our reservation was under they simply handed us a pager and said it'd be 30 minutes, not once even looking at the reservation book... Having just purchased movie tickets for a movie which was showing at 7.40pm, waiting an additional 30 minutes for a table we had already reserved wasn't going to fly. So Instead we went to Hops across the street, we were greeted and immediately sat, the service was quick, efficient, and we made our movie on time. Needless to say for all future dining needs in that area I will not waste my time with Outback again, instead I'll go right to Hops... To everyone else out there, wake up, Outback isn't worth the kind of money they charge, you live in a city with great dining options you should skip this restaurant location... read more