This location just opened and it's my second visit. I don't think they were prepared for the holiday crowd. We sat at the bar and waited at least a half hour for our food and it was cold. I ordered food to go and after it came we had to wait over a half hour to deal with their credit card machine issues and not once did a manager offer us anything for the inconvenience. And, a manager has to assist with the credit card machine and just apologized for the wait. Now my to go order is cold. Consistent good food and service is hard to find at Outback! It's really sad, because they have a great menu. read more

Service was horrible. Waiter took forever to get drink orders. Took over an hour for entrees to appear. and then missing most the sides. Coconut shrimp had too much breading. Green beans were almost raw. No drink refills and no one cleared our empty plates. Overall disappointing visit. Don't waste your time read more

TERRIBLE! Only word to describe it TERRIBLE!! Called in to order curbside take away. Phone rang and rang and rang..... Finally someone ansewered. When I said I wanted to order take out he said he would transfer me over phone then again rang and rang and rang.... same man ansewered I again said I wanted to order take out again he said he would transfer me over again phone rang and rang and rang and rang some more! Phone was finally picked up and quickly slammed back down and disconnected. Once again I called back and a girl ansewered who was very polite and I gave my order they told me 35 mins. I left my house 30 minutes later to go pick up. I live LESS THAN 5 MINUTES away. I got there and was the only one waiting for curb side but they did look pretty busy. But my order was not ready and I waited more than 10 minutes before they brought it out. I went directly home and after waiting for my order you would think when I got it it would be hot... NOPE NOT AT ALL!! COLD prime rib cold onion soup cold hamburger! Ordered medium rare prime rib got well done yet COLD prime rib the 16 ounce!! And out of the 16 ounces I would say 5 ounces were fat 6-7 ounces were inedible dry shoe leather type meat product and 4-5 ounces of center well done dry meat that was unable to be chewed or swallowed without a drink of my ice tea so more than half of my $23.00 prime rib is resting in peace in the trash which is more than I can say for my nauseated stomach! Would have tried to help it out with the aujus but they gave me an EMPTY CONTAINER! My fathers burger was also terrible and of course he accusingly questioned ME! Why was I gone so long! French onion soup also cold! Salads were surprisingly on the slightly WARM side. At this point I was so aggravated and tired I just said forget it! It was late and I didn't want to aggravate myself more by hashing it out with some incompetent employee like the first guy who ansewered the phone. I will never go here again. I should have just made my own dinner it would have been easier it would have been cheaper it would have tasted MUCH BETTER it would have been hot. And it would have been cooked correctly! If I was the owner of this steak house I would be embarrassed to say so! Goodbye out back! I'm going BACK IN! read more

Service was good but food was terrible-over cooked and lukewarm. Restaurant looks old and in need of renovation too

Not one redeeming experience tonight. The night started off by doing their "get on the list" function on their website. We chose a time an hour into the future. Pretty easy to book this. We showed up at our scheduled time and were given a pager where we waiters an additional 20 minutes to be seated. Once we were seated we sat at the table for a good 10 minutes before the waiter came over to introduce himself. I had asked politely if we could be changed to a booth because I was sitting in the most uncomfortable chair I've ever had the displeasure of sitting in. I was told he would ask but it probably wasn't going to happen because they were really packed. I told him i understood and to forget about it. I could grin and bare it for an hour or so. We then received our drinks and some bread. When he brought over the bread he walked up beside me and quickly exclaimed, "Take the knife!" As he held the knife pointing upwards inches away from my face. I thought that was odd. I told him we needed some silverware as there was none on the table when we were seated. He said he would get us some. We ordered our meal and ate the bread. We were never given any bread plates. The meal took a while to come out, about 45 mins. During this time no one came to our table to check on us and we desperately needed a refill. Another waitress brought out our meal and she was very polite. I asked her for some silverware. She seemed shocked that we didn't have any but also gave us a look like it was normal. The host then brought us some silverware. This must have got the manager's attention because she came to check on us. The waiter promptly came over and placed the condiments on the table and disappeared. My husband and I ate our meal, which my medium rare steak came out medium well. My husband did not complain about his food until we realized he did not receive his Mac and cheese side. At that point we just wanted to get our check and leave. While we were wrapping up a table next to us was getting agitated at their service and went to the front and spoke with the manager. They ended up leaving while their meal was being delivered. At this time the waiter just left their food sitting in the middle of the restaurant and went to the hostess stand to investigate. The rest of the wait staff was confused as to why there was fresh cook food just sitting in the restaurant by an empty table. We asked for our check. When he brought it he could not wait for me to put the credit card in the billfold and said he would be back in 2 minutes. 10 minutes later he showed back up to retrieve the payment. He did come back quickly and apologize for the wait however. The restaurant just seemed very unorganized. We watched some of the wait staff and they didn't seem to have a section but had tables spread out all over the restaurant. Very sad that this new location is crashing and burning. I will not return. Longhorn all the way! read more

One star only because I had to at least put one. Awful experience. Server was friendly but it stops there. Ordered an appetizer never got it. Food took at least 45 minutes to make it to the table. Requested to see a manager he never showed up. Needlessly to say I was totally disappointed by my experience and won't be going back. I am most disappointed that the manager never attempted to find out my issue or address my concerns. I guess I was not worthy of his presence. So I won't be back. read more

We ended up here because there was a very long wait where we wanted to go. We should have waited. The service was terrible. We wanted a booth and there were many available but for some reason had to wait an inordinate amount of time to get seated. The waiter did take our order and I wasn't happy. I ordered iced tea and asked for sweetener not once but three times before I finally got it. I had the cup of potato soup which I'm was good (very little potato) but it was luke warm. Then it took forever to get my wings which were supposed to be medium but were mild. My husband had to ask a couple of times for refills on his coffee. If this is an example of their service, they aren't going to do very well. I doubt very much that we will be back. The lunch menu leaves a great deal to be desired. I ended up having the wings because of the lack of sandwiches. My husband had a chicken sandwich. The steaks are very expensive. I would not recommend this to anyone who doesn't plan on steak and there are other steak restaurants in the area that are better than this. Very disappointing experience. read more

Lost my business yesterday when we stopped in around 7 pm for a table. Hostess looked clueless and mumbled something about servers picking up tables. No greeting or taking my name. I figured there were not enough servers or they don't know how to manage their operation. Left it quickly and will only use the Westlake location as we have received good service there. read more

This visit was on January 21, 2017. Had the filet and lobster tail with the garlic mashed potatoes. Excellent! Done to perfection, juicy and tender. The margaritas that came in a mason jar were especially good. The others in our party enjoyed their sirloins and sides. Server was attentive and took time to answer our questions. I'll definitely be back when I am visiting my friends in Mentor. read more

After a reading all the bad reviews, we decided to check out the new location, that was a mistake. After doing the waitlist online and waiting an hour, we waited another hour at the restaurant. Luckily our bartender was a sweetheart, even though they ran out of bottled beer. Next we finally got our table, the waitress failed to mention you don't get fries with your chicken if you pick another side. Even though she said you get a side with your meal, so we got chicken on a plate , our salads came out a half hour before that ! So we had to order fries separately, the food was really good, the service was terrible . Honestly I'll never go back, Texasroadhouse for me , where you get two sides! read more

I really love outback the food is great but service is slow since a lot of people go during busy days so I can't blame them and it's also a location near the mall so they are expecting a lot of customers unlike the original location in the middle of the car dealerships but the food is great the service is great the drinks there are good and I would suggest you buy the cheese fries there they are really good and the prime is really taste so no matter what people say this is a really good restaurant and I will keep eating there food for the rest of my life. And really to be honest it does get cold there sometime but really it has good theme to it as well so keep up the good work. And I'm really being honest with this review read more

Years ago we were regulars, we stopped going because the steakhouse didn't know how to cook a steak. Tonight, we waited over 40 minutes for dinner without our waitress making any mention about the time our dinner was taking. We had to ask several times for water. Ultimately, we complained to the manager about our meal (not yet served) when another family, seated 15 minutes after us, was finishing their meal. The manager apologized for "a mishap in the kitchen" when my steak came out. My wife and 6 year old daughter had to sit and watch me eat while they waited for their steak. Eventually, my wife and daughter were served. The manager comped the meal, but we still had to pay for our drinks. Very little, if any, follow up from the waitress or manager during the rest of our meal. Very disappointing. Next time, I won't have a hard time convincing my wife to go to Texas Roadhouse. read more

11-23-2016, I had the the Chopped Steak and it was very bad, I will never be back, No seasoning at all. Just very bland. I could have got a better Burger at Chases. Even Rocco and Chepe are sad. read more

Great service. The ribs I had were pretty darn good. They're pour on a Crown on the rocks was full. The owner was very courteous and friendly. If you're going to go chain, this is one of the better ones. read more

I ordered 4 steak dinners to go. Upon opening the bag to serve the meal the bag contained 1 loaf of bread. Stingy to me. I called to complain the next day and the manager said it was fair to only give 1 loaf. Won't order or eat in for awhile until I get over the dumb response. read more

Went to this outback yesterday, terrible service followed up with very bad food made for one of the worst lunches I've ever had to sit through. We ordered a blooming onion as an appetizer, after our meals were served we asked what happened to the blooming onion. We were told it was too burnt to even come out of the kitchen and they would be making us a different one. Towards the end of our meal we actually got to see a blooming onion. This one was also burnt and was given to us for no charge which we sent back, then got a third blooming onion brought to us, which was "taken from another order" and somehow they actually got it cooked right for them. Also the bread and butter showed up about halfway through our meal. Now, if that was the only problem this review could have gone a completely different way. So on to the main course.. My father's steak was a very fatty cut of meat and was like chewing on rubber, my mother had the wrong meal brought to her and when she did get her correct meal, the salad had no dressing at all. My meal, maybe I'm partly to blame for ordering a bacon cheddar cheeseburger from a steakhouse but I took my chances. Now this burger was the color of cooked beef, had cheese and bacon on it and it even came with a bun! As far as the taste goes, it tasted like boiled cardboard. The only thing this place got right in our meal was French fries. My mother and I were never asked for refills, my father got one refill after the third blooming onion showed up and the waitress decided it was time to try to save her tip. I'm usually not the type of person to not leave a tip even after poor service but no one earned a single dime serving us yesterday. The onion turned out to be free and after speaking with the manager the entire meal was free. We will never be back to this outback. read more

Horrible service, took 25 min to get our appetizer, got our bread AFTER the main course. Terrible overall

Gotta agree with recent reviews. This location appears to be sliding RAPIDLY downhill. Went last night w/hubby. Not terribly busy, but enough tables to keep the waiters/waitresses busy. I ordered the porterhouse and hubby had sirloin with lobster. Seemed to take an excessive amount of time after the bloomin' onion. I always order medium rare and hubby gets medium. Mine was FULLY cooked, his was pretty much there, also. Guessing they sat under the heat lamp, tho they weren't hot. Back they go to the kitchen, while we kept our potatoes, tho after a couple of bites, who wants to fill up on that before the steak comes back? While we had two managers stop by the table apologizing, never once did they say anything about taking a bit off the bill, etc. Fine, every restaurant has an off day once in a while, and it would have been acceptable IF the 2nd one didn't come out suffering from overcooking and DRASTIC under seasoning (if any). When the 2nd manager stopped by, I told him I just wanted my steak taken off the bill, as it was still overcooked and under seasoned, and chewed like leather. The manager tried to say that it lacked flavoring because I'd chosen wood grilled, but I was quick to inform him I've recently had a steak to my liking (at their SO MUCH BETTER Niles, Ohio location). Asked if they could bring me anything else and seemed surprised when I told him no, as we had to go pick up our daughter elsewhere. Besides, after two tries, why attempt another? I will say that hubby's 2nd steak was SO much better, and definitely seasoned properly. Have to add that the table next to us was not pleased with the amount of time they spent waiting either, nor was their food done properly. Overall a GREAT disappointment, and we will NOT return to this location EVER. Forgot to mention, the porterhouse was perhaps 1/2" thick at most, so anything more than a 30 second sear on each side would render it inedible. read more

Today is Mother's Day. My family decided to dine at Outback. We arrived at Outback on Market Street at 5:35. We had used the automated "get on the waitlist" before leaving home. We were seated in about 5 minutes and our waitress waited on us promptly. We did not receive our food until 7:00. The restaurant was not particularly busy for a Mother's Day. We were told by the waitress that a breaker had blown and that was having an impact. A family member said she could not understand why the manager had not been around to talk to diners regarding the delay. The waitress said that the manager had said "everyone is upset, she's upset and she doesn't have time to talk with the customers." My response to that was that "I'm upset enough not to come back." When we left the building, another patron mentioned that she had voiced her displeasure to the manager and was comp'd a dinner. Big deal. By the way, this patron said they had been waiting for their food for 2 hours. Whatever the problem, it was handled very poorly and the attitude of the manager left a lot to be desired and does not sound like someone who should be dealing with the public. As far as the food, nothing was hot or even fresh looking. I meant 'No' stars and no return trip required. read more

Food was overcooked. Service was extremely slow. Only reason we came was because we had a gift card. Big mistake

Very good place for dinner, delicious food. However, the only downside is how slow the service is. Even when I'm ordering take-out they are very slow. Besides that, I really do enjoy Outback. I usually get a bloomin' onion and Mac n Cheese. Get what looks good to you though. read more

I was very disappointed in my lunch. The Outback opens at 11 a.m.. I was there at 12 noon. There were 6 people in my party. When placing my order I was informed that they "ran out" of baked potatoes and sweet potatoes. Ran out in an hour? As it is a steakhouse, one would think there would be an adequate amount of potatoes. Baked potato and steak is a classic. I ordered the smallest rib eye. The inside was cooked to my liking, however the outside was very crusty and over salted. Additional issues were very little dressing on the salad, someone in my party had to ask for salad dressing for their entree salad, waitress seemingly to forget some additional items and had to be asked twice. It will be a long time before I return. I've been to other Outbacks and have had excellent service and food. read more

Have been there twice in the last two months both times sat in the bar area good waitress food good and veterans get 20 percent off great deal read more

Worst outback experience I've had. Was at the restaurant for about 1.5 hrs, even though they appeared to be slow this Wednesday night. Bloomin onion was burnt to the point it had a chard taste. Steakhouse mac and cheese was room temp. Steak was so bland I had to salt and pepper it. Steak was cooked in a way that it had a smooth burnt shell on the outside that you could knock on with a knife and was hard to cut through but once I got through it I found a very bloody center that I ordered medium well.. Not a bad way to spend $75 for two people.. Also, my stomach hurts now.. read more

Overall horrible service. Took wife there for her b-day. Service was S L O W - we waited 3-5 minutes for silverware AFTER receiving our salads!!! We had already asked for some and didn't get it. The couple across from us had to ask for silverware as well!!! She ordered sirloin well done. I realize you don't expect a juicy steak when ordered well, but styrofoam would have had more flavor. On other hand, I ordered my filet mignon med-rare. It was RAW inside even AFTER sending it back. The manager paid for the wife's dinner but the bad experience stuck with us and I cannot recommend this restaurant. read more

We ordered Outback take out tonight, and it was blah to nah-good; a long wait too, with five cars ahead of us when we arrived to pick our food up. The tilapia in our fish tacos was bland, dry, and the taco shells were scorched black, really horrible; our two dogs ate them though, but they'll eat just about anything--no, really, anything. My twin lobster tails were super small; seasoned veggies and garlic mashed were Ok but not great; my salad was fresh but did not get the dressing I ordered with it, and it had a spice, ginger or cinnamon, in it that made it inedible for me; half of my husband's expensive steak went to our dogs too, it was that full of fat. Brown bread with tiny pat of butter and cheesecake were good (not the cheesecake's raspberry sauce though--that was gross). Our dogs loved our leftovers, but we humans will not be back to Mentor Outback...pretty disgusting and very disappointing overall! ;( read more

The only reason I am giving it one star is because I can't go lower. I tried this restaurant again to see if it got any better, now I know it hasn't and it will be my last, they lost out call ahead seating after we checked in and the hostess was VERY VERY rude. After waiting 2 hours for a seat, the table was so wobbly we could literally swivel it, the plates we got for the bread were wet and dirty, the manager came over and ask if everything was ok and I proceeded to tell him about the table and he said " oh, you got a wobbler " and I said the coffee was horrible and he said "well I could have told you that this isn't Dunkin' Donuts," I said and this is not a steakhouse any manager that would say such a thing like that will never EVER see me as a customer, by the way, we never saw the manager again! There were 7 of us, any resturant that treats their customers like we were treated doesn't deserve our patronage! One more thing , food was the worse! They couldn't even serve me hot soup! read more

I travel a lot for work so I go to many Outback's because they a very consistent or so I thought. The one in Mentor was very disappointing to say the least. Most every other Outback I've been to is a sold three star so don't let this one review make you think that they are all two starts. They had the B team working the night me and my girlfriend went to the Mentor location. First we had to wait for a table and the place was only half full then our server let us know from the start that she would be spending a lot of time with another table because she knew them so if we needed anything not to be afraid to get her attention. Then she brought out the wrong appetizer which she did comp us for. She brought my girlfriend coke when she ordered diet coke. The server was very nice just not on her game. The food was not that good when we received it. My steak was over cooked but with all the other trouble we had I didn't say anything. My girlfriend was not impressed with her chicken, it was over done. read more

Have been going to various Outback Steakhouses, but this most recent visit was disappointing. We initially got our seat in the bar area, which is first come first serve, so we bypassed a long wait for a table. We were promptly greeted by our waiter who took our beverage orders while we skimmed over the menu. It seemed to take a long time to get back our drinks, maybe 10 minutes along with our bread. Mind you, we each got sodas, it isn't like it had to wait in line to get filled at the bar or specially made. When ordering, I got the Blackend Tuna and inquired how to make it a 500 calorie dinner or less (since the menu stated it could be prepared that way). The waiter found it rather funny that I would ask, and then asked me if that is what I wanted to do.... I figured that since I was asking then yes, that is what I wanted to do. My fiance got a chicken dinner but substituted the mixed greens for straight broccoli, not a hard request. Our dinner came out, and she had mixed greens, which the waiter left on her plate, and did not take it back, he said that he would just bring out the broccoli that she ordered. I thought this was rude... why would someone who didn't want something want it left on their plate, let alone on the table. My fiance waited as long as she could to eat her chicken since the broccoli was taking forever. Her chicken was already eaten by the time he brought out the broccoli, which was one huge piece of broccoli, not even cut up, it was like the whole head was steamed and thrown on the plate. My fiance asked for the nutrition information on the plate she ordered, and the waiter seemed bewildered by her request. My fiance and I both follow the Weight Watchers program, this is why we need the information for our dinners. I weigh 172 lbs at 6 feet tall, I don't look like I need to be on a diet, but this is what we use to manage our intake. Either way, it seemed like we were bothering the waiter with this request and he advised he would ask his manager for the information. The manager was busy dealing with a credit card issue at another table, so we waited.... and waited, and waited. Much to say, we ended up leaving since we were getting sandbagged. We would have complained to the manager, but he was obviously too busy after 20 minutes to come to our table. Oh.. PS... we even ordered dessert, the Oreo cookie type of waffles, whatever... which were great, but again, the waiter felt it was necessary to remind me about the calories in the dessert, since I took it light with my dinner. Since when do people get ridiculed for watching what they eat. I was really disappointed to have this service there, and I can assure you, we probably won't be eating at the Mentor, OH location again, or for that matter Outback in general. read more

Terrible food! Everything that came to our table seemed like it sat under a heat lamp for too long. Improperly cooked steaks and the server got more more than one of our orders wrong AND she even wrote it down. The server was nice and tried to fix any mistakes but the food was so terrible that we definitely will not be going back to this location again. read more

I have been an Outback customer since the very beginning. I understand that the economy is also not what it used to be and cost have sky rocketed. I am in business for myself and in my industry everything is the race to zero ( who can sell it the cheapest). Personally I am not cheap and dont mind paying more for better quality. I have been to the Mentor Ohio several times and each time I am disgusted at the mediocrity there and at other restaurants in the city. Is it the demographic that causes this. I am however a bit picky because I am a former Chef. On the other hand I have seen the OUTBACK make changes that have been really bad maybe not for your margin but for what you get at your establishment. The salad from quality to chopped NASTY salad. Now granted they made it for me the old way and it was great! I typically order the outback rack and it is always good or the Sirloin it is also usually good. My favorite was the Rock Hampton Rib Eye or the Melbourne. The last two times I visited I had each and have never been so dissatisfied with a Steak in my life. It was to be compared to what I would expect to Dennys!!! The worst ever as I will explain. THINNER THAN SHOULD BE ALLOWED TO BE CALLED A STEAK. Price went up, ok I dont mind paying more to get a good steak for dinner. For $23.95 I should have gone to Flemmings or even Dennys! This evening was a real letdown and I know that business looks good there but I will not be returning until I hear people ranting about the outback. I really wanted to have prime Rib but at 8 pm they were out ok difficult to forecast sales I understand a little. I once again spent $75.00 for dinner with my wife and a childs meal No WINE,Beer or Drinks. A bit high for a thin * 1/2 inch to be precise Grizzley porterhouse steak I would say! I wish you corporate guys would see this but I am sure it will just be automatically sent to the Proprietor who is very friendly and I am sure busy. Not enough for someone who likes to go to a Steakhouse. The Waitress did a great job this had nothing to do with service. Signed, Hells Kitchen They get a Failing grade and wont see me ever again at any location I had to give it 1 star but I would have given XXX if possible read more

stopped in for lunch around 2 we ordered 2 salads and a steak and have been waiting for over an hour. when we ordered drinks we asked for 3 waters a tea and a sprite and only got 2 waters. 2 out of the 3 silverware on our table were dirty with dry stuck on food. our waitress was very nice but the chairs at our table were also dirty with stuck on dried food my sister ordered rum and never and never got that if 0 stars was an option that's what i'd give read more

So I have been wanting to go Outback so today is the day I decide to go with a friend so we go to the one in Mentor.... Okay so here it is we go and sit down where the hostess sat us but my friend and I couldn't sit there perhaps a customer behind us had BO so bad so friend and I get up and went to hostess and asked if she would move our seats. Just had to throw that in so now we get our waitress and she was very nice we first order Cheese Fries and they came out OH MY GOD looked at my friend and said where are the French fries???? They were so small and usually they are real big like normal fries so when the waitress came back I asked if this was half order or full order and her reply was full I could not believe my eyes they were good but the portion was terrible I have been going to the outback for years since they opened I was really upset seeing that you pay almost 11.00 dollars and I feel like I got ripped off. Oh and no bacon on the cheese fries and no seasoning after I said please make sure seasoning is on fries. So the next thing was they are out of baked potatoes it was almost 4 o'clock I was like okay then when I ordered my salad I wanted the croutons and the waitress says she old out them so I am like okay just looked at friend and said how strange. Going forward I order the chopped salad I receive my salad which is my favorite comes out with no and mind you I know what comes on it no blue cheese and no pecans so I asked waitress if she would please bring me some which she did. The manager walks by us and I stop her and told everything that is going on.... How I was not happy and how I have been coming here for years and mentioned YELP if she knew what it was and she said Yes.. So I proceed to tell her how many people put negative feedback and how there portions or short and never been before and how I probably won't be back and so she apologized and I said maybe you need to talk to the district manager about this and she kept on saying sorry and she could tell that I am a Outback person because I surely know the menu. Bottom line I am not looking for anything free I am a waitress myself and it is the company I explained and told this needs to be fixed because of all the bad write ups is not going to keep you in business. Okay so she told me she wants me to come back gave me 10 dollar gift card and free app the next time I come back which was nice but again didn't want anything just wanted to explain how upset I was about portions. The manager and waitress were very nice. Will I go back because 10 gift card and free app not for a couple months maybe they will see this and all the messages on Yelp and take us serious about there food. read more

shame on the manager q.t. !!!!! if he didn't spend alot of his time flirting with two young ladies at a different table he would have known my mother's day meal was the worst ever!! after waiting over 35 min to even get a seat, then waited for a very long time for bread, the mushrooms we order and couldn't even get a refill on our drinks without asking for it ourselves. then to top it off my steak was cooked so raw it was bleeding when it was suppose to be medium well. i waited so long for my food, my husband was done eating his steak dinner and my potato was ice cold. once the mgr found time to take his eyes off the two ladies and bring me my steak i refused it. he sarcastically said "well, then i guess i will take that off your tab" freaking really sir, you are doing me a favor how???? for gods sake, why did we pay a penny? why did we pay for my husband to eat by himself and sit and watch me stay upset. my husband took me to dinner for mother's day for me to walk out hungry and crying b/c your manager was such an arrogant ass! i guess he was upset that he had to stop flirting long enough to take care of mother who was actually trying to have a nice dinner. i hate to even admit it but a few visits back, my steak was cooked just as bad and again my husband ate by himself and i am stupid enough to come back again and trust my special day in your hands. i expressed my disappointment to them directly in a written explanation and no one acknowledged. i don't see things getting better when they turn a deaf ear to the truth about their service. read more

The server was very nice but it ends there. The food was terrible. The foods were dripping with grease, the prime rib was more fat than meat and the sweets were sickeningly sweet. Cannot recommend. They refunded part of our meal, to their credit. Great service; terrible food. read more

After our experience last night, I doubt I will return to this place - even with the $20 gift card we received. The food was questionable. The atmosphere was almost funeral home quiet on a Saturday night at 9pm. The service was barely mediocre. I rarely complain if things aren't a big issue but we had the manager at our table TWICE. First, I will say that they sat my 3some promptly. But I had to ask to have them remove a chair so we could slide mom's walker under the table so it wasn't in the way. We ordered the Outback Sampler platter for appetizers. 2 drinks later, it arrived. I wish I took pics. It was anorexic in size. About 1 cup of blooming onion bits, 1 c. of smothered fries, and 6 mac and cheese bites. I will say the mac and cheese bites were amazing! While we were sitting there conversing and enjoying our drinks, we watched two tables right next to us have the manager called for various reasons which we didn't really pay attention to. We learned that they were training new servers. I believe ours was a 3rd newbie. Because when I asked my server if mom's lemonade was "bottomless", she didn't understand. I asked if we could get a refill and she said, "I hope this one is better" when she brought it out. My boyfriend ordered the prime rib medium rare. 1/3 of it was nothing but GRISTLE. (again, wish I snapped a pic of the bit he cut around to prove it.) For a steak place, we were a little appalled. We asked the waitress to talk to the manager about it. When she came back after removing the dish, she said she forgot and had already disposed of the pile of gristly - she still hadn't mentioned it to the manager much less showed him the pile of nasty. The BF said the steak was done well other than it was a bad cut when the manager did arrive at the table. We have ordered prime rib at a lot of places in the area and never had that much gristle in a steak. My steak salad had a lot of orange tipped salad pieces. Like they had been cut with a metal knife and left too long. Not extremely appealing. Mom's shrimp was excellent. We ordered deserts and it took almost a full half hour, during which, we never saw our waitress. We finally asked one of the other newbies if she could check on our desserts. We were told twice they were working on them after that. Once the waitress even refilled mom's drink but didn't acknowledge my empty glass until the she brought mom's new drink. Dessert was the best part of the meal. Salted caramel cheesecake for the BF. I got the Trio. Nom. Mom got the apple pie. After they were delivered, the manager came over the 2nd time and proffered us the gift card for the long wait -- that there had been an issue in processing our order. When we left at 10:15pm, no one was around at the door or near our table. We just walked out after a not so great experience. We have no plans to return. read more

Traveled 20 miles because I was hungry for wings. Restaurant was out of wings. Manager Kim provided comp meal and additional appetizer on next visit. Also excellent service! read more

Having been here many times, and feeling that overall it was average for a chain steak restaurant, I must say I was disappointed tonight. We began by calling ahead, after being told there was only a 15 minute wait time. Upon our arrival, we were told we would have an additional 15 mins. before we could be seated. Luckily it ended up only being 5 additional mins. As we are being taken to our seats, the hostess turns and says I'm sorry your seat has just been taken. We then go back to the waiting area, to be re-seated at the table that we were originally to be seated at. Here two elderly ladies were asked to move so we could sit (both embarrassing and unlike me). The waiter was pleasant, checking in on us frequently. Meals arrived timely, presentation was satisfactory, and looked delicious. Unfortunately, my sons chicken was not cooked thoroughly. The waiter quickly apologized, and offered my son an alternative. Following was the manager, who apologized repeatedly, paid for our family's meal (minus the beers), and also offered my son an alternative to his meal. The recovery alone earns them 3 stars! Originally I had only have 2 stars. Thank you to the waiter. & manager for such a generous and prompt response. read more

We live about 5 minutes from the restaurant and have ordered curb side pickup in the past. Tonight we decided to order again as neither of us wanted to sit in a busy noisy restaurant. My wife placed the order and was told 25-30 minutes. I'm okay with that, it's Saturday evening and they are busy. I set the dial on my watch when we ordered to arrive on time. I got there about minute 27. A few minutes went by and the young girl waited on the car in front of me, handing them their order. She came to the car, took my name and credit card, and returned shortly with my receipt to sign. She said it would be a few more minutes. She returned about 15 minutes later (45 minutes from the order) and handed me the carry out bag and rushed to the car behind me. The only thing she said was "sorry about the wait." I arrived home and we unpacked the order. I ordered the large sirloin steak (medium) and my wife ordered the ribeye, wood fired with no seasoning (medium rare). Both steaks were room temperature. My steak had a large vein of fat running through the middle of it but was cooked to medium. My wife's steak was still quivering, very rare and cool. The ribeye was not wood fired and it appeared someone had attempted to scrape the house seasoning off it before they packaged it. The two orders of loaded mashed potatoes in a Styrofoam container were cool and an up-charge. Our walnut/blue cheese salads were warm and wilted, also an up-charge. This is by far the most disappointing meal I ever paid $45.00 for. It's obvious the meal sat inside for awhile before the girl decided to walk it out. Our dogs ate well this evening because that's where this meal deserved to by served. They have lost our business and I will tell my family and friends. read more

Hadn't been to Outback Steakhouse in a few years. Tonight was the worst dining experience we've had in a while. The steaks (both 6 oz filets) were ordered medium rare and delivered well done (no pink). The tortilla soup was delivered with no cheese and NO tortillas. They did bring a replacement soup and did provide a $10 credit on a return visit (which someone can have because we won't be back). Final note, the service was very slow. read more