The dismal customer treatment by the hostess and staff at the Rocky Mount, NC will make it difficult for me to ever step into another Outback. Conceited,condescending, rude, could not get orders correct with respect to dietary restrictions, and I could go on. If you are traveling from out of town, Cracker Barrel, or somewhere else is a better dietary choice. Our party of seven used "Call Ahead" seating, because I knew the drive from hom to the restaurant would delay our arrival. At the time of registering, there was zero wait time. The sign up time was forty-five minutes later. When we arrived, at 6:00 PM, we were provided a 'wand.' After waiting twenty minutes, and watching many large later arriving parties being ushered inside, I inquired about the wait time. I was told we were fourth on the list. After another ten minutes, my sister-in-law made inquires, and was given a similar brush off. Forty minutes, and having watched a large party of ten be seated, who arrived twenty minutes after we did, and enough was enough. I spoke again with the hostess at the door who provided a silly excuse about why "Call Ahead" was not really the same thing, etc, and that I was well beyond my wait time, etc. To make the experience worse, the staff was cold and rude. What happened to the pretext of southern hospitality? Something is truly wrong at this location. Starting with the hostess appearance at the door (honey, zip the zipper! I did not notice, but the women in my party did.) pay attention to dietary restrictions of your customers, and the serving temperature of the food. None of the food we received was warm to the touch. So much more to say, but it is all a waste to fall on such deaf ears. Replace the management, and try, try again. read more

I was in the area visiting with Mom and we decided that Outback may be a good choice for dinner. There was no wait for a booth on a Sunday late afternoon. Our server was friendly and very attentive. I went with one of the seafood specials that included 1 lobster tail..2 crab cakes, and grilled scampi shrimp on skewers. The shrimp were very good and seasoned well garlic and diced tomatoes. The crab cakes were ok as well as the lobster tail. I always love their in house made caesar dressing for the salad. The baked potato was cooked well and loaded with toppings. I really can't complain about anything here so I'm not sure what the fuss is about. I did notice that most of the servers were gathered around the host desk at one point, but it really was not busy at the time we were there. Other than this slight distraction it's a good place to eat with equally good service. read more

So disappointing! It is rare that we go out to dinner but when we do we like a nice meal in a nice atmosphere. I wish we had saved our money and has gone elsewhere, the food was ok. The service was excellent but it was a horrible experience due to the noise level. The place was packed which I don't understand so that in itself was loud enough but they had the music so glad that we could not converse or hear what our waitress said. We told the manager and she did turn down the sound but 5 minutes later it was back up again. After spending $50 We left the restaurant with a headache and could not wait to get back home for a little peace and quiet; so much for our date night ! read more

Fantastic place to stop in to get great food and service! Personal favorite is the Chicken Pasta... yum! Would definitely recommend

The steaks at this Outback are not as good as other locations I have been to. The service is slllooww do not go her unless you have plenty of time. This is poor location for Outback. I do not recommend this place. read more

Awful joint. Waiter was the worst. Steak can be used as a spare tire. They should go back to Australia

outback has always been one of my favorite places to frequent for quality food and good service. However, the past two times I've been the food has been subpar and the service horrible. The server lacked people skills, and the ability to refill drinks. Thus, I wont be eating Outback for awhile after this last encounter. read more

The worst steak and service I've ever had. When I complained to the mgr about the cold baked potato, cold steak, cold soup and stake salad croutons, he had the audacity to laugh at me when I exited the restaurant. So I turned around and asked for corporate contact and will file a formal complaint against Justin the restaurant manager. No one deserves this kind of cruel and rude treatment! read more

Do not order take out. We ordered two blooming burgers that had no cheese and no blooming onions on them. My wife ordered a philly CHEESE steak that also had no cheese. It may be great if you eat in but take out isn't good at all read more

This is one of my favorite places to eat when I'm in town! The wait staff is expertly trained, the food is delicious, the management staff is super nice and the vibe in the whole restaurant is so welcoming!i know it's a chain, but it feels like a small-town place. read more

Steak was undercooked sent back. Lobster Tails over cooked. Waitress disappeared had to find her. She came back to our table Bartender said something to her and she knocked my drink over spilling some on me. Talked to manager and she was very sorry and discounted our meal. Outback needs to improve before I return. read more

We ordered two cheeseburgers to go. They were not great. The buns were stale, the lettuce was literally a few shredded scraps, and the fries counted maybe a dozen. The burgers were cooked the way we asked but the meat was not quality, tough. Guess with take out they can give you an inferior product because by the time you open it up you're in your hotel room and not going back out. Disappointing. The upside was the curbside service was very good. read more

This is a great place to go if you have a gluten allergy. Outback steakhouse has an entirely separate menu of options to choose from, including a dessert! I have never gotten sick after eating here and the staff is always very kind and helpful. read more

Ate here for lunch and dinner while on business. Service was great, and food was fast and good. Both servers where very pleasant. There is not much to choose from in town but this was a great choose read more

We travel a lot to this location and we were disappointed in the service. In addition the French sides were cold. We couldn't get our waitresses attention to ask her to return the sides. She even forgot the gravy for the mashed potatoes. read more

Great service and great food! The GM named Sean is really cool and personable, he made sure my outback experience was one I'll never forget. I definitely plan on returning and suggest this restaurant to anyone in/passing through the area! read more

Love love love outback! Had a good visit over all. I did have a hard piece of green something in my salad. The manger said he would get me another salad and also took the salad off the bill. Our server Matt was very nice! No complaints at all! He was there every time we needed him! read more

Good place, good food, good drinks, the usual Outback. Pleasant bar staff.

Traveling I95 and stayed at adjacent hotel for the evening. I like eating at outback restaurants so when I saw this one I decided to eat here. Before we went over, I decided to check the Yelp reviews.There were a-lot of negative experiences with the service as well as the food. I was considering not to go but went anyway since it was so close to the hotel. I must report that as soon as we arrived there was no wait for a table (even though the restaurant appeared was busy). We had a very good waiter (Caleb) who took care of us. He took our order and in a few minutes we had our drinks, bread and salad served. Our entrees came right after we finished our salads. The food was excellent. Our filet mignon was cooked to our liking. Our experience at this Outback was excellent in service and food quality. Would definitely recommend this Outback based on my experience tonight. read more

Its an outback. Its sh1t. If you have no choice though at least you can get some fish and salads. They are all the same, so boring. Not sure how it got a 4 star review ... oh wait they also gave McDonalds 4 stars ftw. read more

Like Ray said, Outback is typically a safe bet when you're traveling. Great ribs when I ate here. Well worth it.

It was my first time and probably the last. Food was not more then ok, the dishes doesn't look good on the plate definitely not like in the pic. portions of the main dishes are small very small. read more

It was such a disappointment. We go to this Outback 2x a year - on our way up and back from Florida. It was so bad this time. I love Outback. I try to eat there at least once a month up north - specifically for their wings. I like them unbreaded (their seasonings are excellent) with a salad and a baked potato (the salt on the skins are excellent). We sat down and ordered right away when our waitress showed up- 2 orders of wings - sorry, we are out of wings! What? Are you kidding me. She evidently was able to scrounge up 2 orders of wings - don't know from where, but they were dry and wimpy looking. Had to ask for more water, even had to ask for bread. Asked 2x for a new napkin - one time from our waitress, the other time from a manager. I finally got up and went to the hostess stand where I know the napkins are and took one. And the bathrooms were dirty, no tp. I told the hostess. Went back at the end of dinner - no one had cleaned it up. Someone big time dropped the ball at this Outback. We like to stay in Rocky Mount because the Outback is so close to our hotel. Now, not such a big deal if we stay here or not. read more

Had an excellent experience. We ordered steak and rarely do we get it cooked exactly how we like it (medium rare). Steaks were cooked to perfection. Our waitress, Ericca was AMAZING. Drinks stayed refilled, she always made sure we were okay, and didn't need anything and had an awesome personality. Would definitely return to her section the next time we dine out! read more

For chain it's like a local restaurant. Food was great the steak cooked just to perfection Service was excellent

Meat accurately prepared. Vegetables steamed perfectly. Clam chowder some of the best I have had. Quick tip: garlic potatoes have LOTS of garlic. read more

I always have fun at ob rocky mount if you sit at the bar you're guaranteed to have a good time

Greeted by a young lady named Unique, wait time was minimal. Our waitress was Micahlynn who was very friendly and outgoing. We started off with clam chowder, which was delicious. I ordered the chicken tender meal which was very good. The mac and cheese was creamy. My husband ordered a sirloin steak, baked potato and grilled asparagus. The steak was cooked perfectly to order and the asparagus was amazingly flavorful. Micahlynn came by several times to make sure that everything was ok and she kept our drinks full. The service and food were excellent, we definitely recommend that you try this Outback. read more

Most amazing service ever. Brandon is a waiter dream come true. Sooooo sweet and attentive. Reads your order back to you to make sure it's correct which is rare now of days. I wish I could take him to every restaurant!! Tyler is also amazing and nice. He is the manager. Both men are perfect gentlemen and give wonderful service. God bless them both. read more

Micahlynn is a great server! She was attentive and funny! Food was really good as is most Outbacks to us. Really good experience! Thanks Micahlynn! read more

Value for money? Nope! Add on grilled scallops was three SMALL scallops,and server confirmed this was usual for the $6.99 price.Steaks are mediocre,tough at times,for A $20.00 ribeye,not acceptable. Last time I will eat here, can get much better food for the$40.00 I regretfully spent here for one person. read more

I should start out saying that I LOVE Outback Steakhouse. Their Walla Halla Pasta is probably my favorite food dish, hands down. However, my family and I have had issues with this Outback recently. Their takeout service can be VERY spotty. We've gotten home several times with half of our meal missing. If you order take-out, be sure to check your order! Also, their food isn't very consistant. Sometimes my pasta will have no seasoning, sometimes no sauce, and other times be perfect. Despite these flaws I do love Outback and I enjoy eating here. read more

Service, food and atmosphere was very good. Drinks not very strong. Very relaxing after a long drive.

We just had our dinner at the Outback. Our ordered steaks were too tough to cut. The manager, Mary, was just wonderful. She offered to prepare the steaks again. My husband agreed, but I chose a different entree, the firecracker salmon. We both enjoyed our meals, the second steak was tender and cooked just right. And because we had to wait for our meals, we were offered complimentary desserts. A good experience. Judy L River Edge, NJ read more

Grass fed burger 1/8 " thick, dry and tasted like wood. Chicken tenders scrawny and burned. Left without eating. Beer was acceptable.

We are down here on business and we went here for an early dinner, and had a good experience. Our server Matt was great to us, and made sure we had everything we needed. The only reason I didn't give 5 stars is because my wife's salad had something odd in it and the manager Tyler did not hesitate to comp it from our bill. Would definitely recommend if you are in the area to check it out. They are undergoing some renovations right now, so soon enough it'll all be nice and new looking too! read more

I'm a big fan of outback can honestly say I never had a bad meal at Outback up until now. Very disappointed nothing that I had tasted good except for a the dessert.dinner had to be reheated.really disappointed read more

Considering that this was a holiday weekend, I assumed there would be a long wait. Although the waiting area was full when we arrived, we were accommodated after 10 minutes. Nice surprise. The Clam chowder and blooming onion are my favorite. Service was awesome. Avoid the sweet tea. read more

Outback is predictably wonderful, especially when you are traveling and tired and don't feel like risking a 'local favorite'! The fresh salad, yummy bread, and great little classic sirloin , along with a decently priced wine, is a relaxing ending to a day on the road. The Rocky Mount team , in particular Melissa, our server, was, once again(we've been down this road before) friendly and attentive and accommodating. On this visit, we were served a bottle of wine which was a bit of an up charge from the one we ordered ...an honest misunderstanding, yet Melissa and the manager immediately corrected the bill. The service is always outstanding...what you might expect if you were a weekly customer, a neighbor, or a friend!...not an I-95 traveler! Thanks...we will be back on our next trip from Florida to Maryland !!! read more

We ordered on the road - we were at the back side of an 11 hour trip, wanted to pull in, get our food, eat in the parking lot and get back on the road. They said 20 minutes, we were there in 15 and did not get our food for 45 minutes. It had obviously been sitting around and was sub par. It was very disappointing and it was one of those, let's try outback one more time trips. We are done. read more