David Cabrales amazed me! I'm so happy he assisted me today with assurance that I will be fine, and…read morethat he will handle everything. Thanks again David!

Worst company to deal with super expensive 20% late charges on top off extra charges I wouldn't…read morerecommend this place to anyone...

I cannot say enough about the level of service I received from both Brett and Ray. I have an…read moreexisting unit and was looking to get a smaller unit that was temperature controlled. I called in and Brett went over the sizes and cost of units and held a unit until I was able to come in to check it out. I was also in need of the truck that they offer. Brett made sure to hold the truck for me on short notice for our move which in turn gave me peace of mind in knowing that things were taken care of. When I came in to pick up the truck, I was warmly greeted by Ray and he walked me through the whole process. Everything was so streamlined. From start to finish which was such a relief especially when moving. At the end of the day, I returned the truck and there was Ray ensuring that I had a great experience. So grateful to both Brett and Ray.

It's really unfortunate that I have to post a bad review for this Storage, etc. in Chatsworth…read more Everything was going well until the one thing that we were there for went out and that was the climate control. It got so hot, in the triple digits, that I had to quickly get out paperwork and artwork and all kinds of things that are sensitive to heat. They didn't even have the decency to notify any of us tenants that this had happened to the air-conditioning in our building. I found out because I showed up on the first of the month right after they received my auto-payment. They knew for weeks in advance and then admitted it was going take another week or two to get it fixed-- it could take longer. That's a whole month of our stuff getting blown with hot air, dust and dirt. I first asked for a discount. Corporate refused. Mind you, they have offers to get people in with the first month free and free access to their moving truck if it's available. But I guess in situations like this when they have good tenants paying on time for climate control they can't extend any courtesy whatsoever. So, of course I had to start removing all of my things immediately. My allergies were off the charts with dust all over my things and now all over me too, blowing out of the air ducts. What a cluster! Well, I'm on here to let everybody know--don't use this place! They care more about maintaining their Beverly Hills offices and have the audacity to withhold the days when I was within my right per the contract to receive a check for the full month's rent. Normally I would've given several weeks notice but these are extenuating circumstances. They know I'm not going to go to my attorney and have them write a letter to this vile company or even file an insurance claim. It's not worth it. The guy writing the check to me from his Beverly Hills desk wants to be paid. As a small business owner myself, we have never treated customers in such a manner--ever! And we've always accommodated clients when things happen. Repeat customer interaction and referrals are so important--so is your reputation!!! Well, I can't give them a good recommendation after this-- never will. They royally blew it. There are better storage facilities elsewhere.

very Friendly service , Thank you Patty for being so helpful. I love this place ,…read more If you're looking to rent a storage unit this is the right place .

US Storage in Chatsworth is a well kept, professionally run facility, with many different sizes and…read moretypes of storage. It was easy for us to go up in size when we needed to have the extra room for storage. The staff is helpful and knowledgeable. Thanks to Patti and Dave for a great experience!

Not recommended at all !!!! The customer service is bad…read moreThey over charge me For the administration fee !!!

Just found this storage online and was hoping to get something quick because I had something…read moreunexpected I needed to store right away. Thankfully, Rachel was here to help immediately, and she found a unit that was perfect! I recommend this location very much!

Great place for storage. Staff is attentive and service is exceptional. No issues. Nearly almost 6…read moreyears with them and no complaints. Thanks for the service.

Worked with staff and we resolved our issues. Robin was very helpful. Overall 4/5…read more Thank you

We had a small storage locker here for several years and they continue raising the rent each year…read moreto the point that it became ridiculous! They want $70 per month for a 3X3x4 locker! I found a slightly larger locker at Public Storage, just around the corner, for $15 per month. Granted that is an introductory rate, but even if they double it after the introductory period, we will be at $30, which is still less than half price! On top of that, they never answer their phones for existing customers. I had to call as a new customer to finally get ahold of them. Bad service bad pricing! I don't recommend them!

e, they have my card and bank information on file but refuse to use it! I am not in the area to go…read moreover there to pay in cash for the next week and they are informing that they will charge a late fee, although I am more than willing to pay over the phone or online right now. In addition to all of this they locked me out of unit so when I tried to put stuff in it I was not able to. They did that without warning or knowledge. These are not trustworthy people and they will do anything g they can to scam you out of money. There are plenty of other storage places where you would be working with decent management and people who will not try to overcharge you. They have also told me I am no longer allowed to rent a unit online, as the accounts clearly offer with a large button that says "add a new unit" and has the prices listed for each unit. So they charge random fees because they want to and do a bait and switch for units they offer online. Not to mention the raising prices every 6-12 months.

Great customer service! Very friendly and accommodating! Extremely clean and highly guarded and…read morewatched! Definitely recommend, I know my belongings are safe.

I don't usually write reviews this early in the process, but I had such a great experience touring…read moreSoCal Self Storage that it felt worth sharing. From the start, everything just felt easy. Rebecca walked me through everything over the phone in a way that was clear, thorough, and never overwhelming. Ella was amazing in person--super friendly, helpful, and made the whole experience feel welcoming instead of transactional. You can tell they both really know what they're doing and actually care. The facility itself is clean, well-maintained, climate-controlled (which I love), and feels very secure, which was a big priority for me. No weird storage-unit vibes. Super organized and well taken care of. I haven't moved in yet, but based on how smooth and thoughtful this whole experience has been so far, I feel really confident that move-in day will be just as seamless. Really appreciate how easy they've made this decision. Thanks everyone!

Thank you Letty fo all your help you were awesome. Very polite and very helpful answered all my…read morequestions.

The female manager here with all the tattoos is rude, Clearly hates her job. I know plenty of…read morepeople who could take her place & do an amazing job. The rent is raised regularly, there's hardly ever anyone on hand for questions. There are no trash cans anywhere so people have to just leave trash in their units and in the halls. This place needs new management.

Let me start by saying Jonathan R. is such a beautiful soul. He was so patient and kind to me and…read moremy brother. I would recommend anyone who is looking for a clean quiet space to rent for your belongings.

From the owner: Store your belongings at Extra Space Storage on 9110 De Soto Ave in Chatsworth, CA today. Our large…read moreselection of storage units, exceptional security, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.