I had a very upsetting experience at this dealership. During my visit, a mechanic named Mathew sexually harassed me, slapped my ass without my consent, and made inappropriate comments while offering to "teach me some tricks" for doing an oil change. He also said he wanted to be my "sex slave" and wanted me to use and abuse him. Afterward, I was given shocks and struts for free, which made the entire situation feel even more uncomfortable and inappropriate. I also later discovered RED Lock-tight had been put on my oil pan drain plug, causing concerns about the work that was done on my vehicle. And now I have to replace my whole oil pan.  No customer should be made to feel unsafe, uncomfortable, or violated while simply trying to get their car serviced. I hope management takes both customer safety and employee conduct seriously. read more

Oxendale GMC - RED Lock tight on my oil pan!!! - Body Shops Near Me - Flagstaff, Arizona

Thanks so much to Elvis and his crew in the body shop. A former appraiser said the two rear doors and another component needed to be replaced on my van for a minimum of about $3500. Elvis took a look at it and said only one door needed to be replaced. He and his team replaced it in one day, tightened an offroad bumper, and even, without asking installed some bumpstops so that the wings of the offroad bumper would not hit - for a third of the cost. Nice! Nice to have a group you can trust. This is the second time Flagstaff Oxendale saved me substantial money. About 5 years ago I was told by a suspension shop in town that the top and bottom front suspension on a GMC van needed to be replaced. I took it into Flagstaff GMC and the tech told me there were no problems. I drove that van over hundreds of miles of dirt roads subsequently and it did fine. :) read more

Update on my review about the 2021 GMC Yukon diesel I bought. They proceeded to call my phone numerous times during which I could not pick up because I was in the hospital. I called back the next day and no one knew why I called. I left a voicemail on the other number that called and I still have not received any correspondence. I left both phone number and email for them to contact me and still nothing. I will keep you all updated on this because it is not right the way my situation is being handled. My SUV is still in the shop in my town because they can't figure out what is wrong and why the check engine light is on and why the start doesn't work. read more

Someone in management needs to have a talk with the young blond female employee that greets you at the service department. After reading some of the other reviews about the poor service department employees I'm sure there referring to her. She acts as if she is annoyed that you are making her work. I'm surprised that businesses hire rude people like her. Good reason to go to the valley in the future and give another dealer you business. read more

I bought a 2019 Suburban from Oxendale GMC Dealership on 11/21/2023. The water pump went out on 11/26/2023, less than a week later. After THREE hours of sitting in the dealership service department they in fact confirmed that it was the water pump and handed me a bill for $1,475! Instead of being helpful or offering any kind of discount, due to just purchasing a vehicle, the manager wanted to argue, yes argue with me about how I declined the extended warranty and this is "my problem not his". After expressing my frustrations he agreed to discount $400 Which would still cost me $1000 and an insult or a $34,000 car I bought 5 days ago! I'd have to say I've bought a lot of cars in my day being a Navy Veteran and I have never experienced customer service with this type of arrogance, negligence and unprofessionalism! please do yourself a favor and go somewhere else! read more

We had undercarriages damage due to I40 junk. The vehicle was not drivable, they got us in and are doing their best to get us on the road

I don't highly recommend there pretty rude and give you attitude on the service side and no help at all

Joe Hurtubise in the Bodyshop was absolutely amazing to work with, he explained the entire process with me and kept me updated the entire time. My car looks amazing, the guys in the back took such good care of my vehicle, it looks like I was never in an accident. I can't say enough positive things about this Bodyshop, I will be telling everyone about my experience. read more