My daughter and I ate here last night. It was a wonderful experience. We had some simple courses, but they were done very well. The ambiance was great, servers were attentive and pleasant. We started with edamame which was a generous portion, lightly seasoned. An excellent choice for young taste buds. I then opted for the Honey Shrimp which was not on the kids' menu for my daughter, After her first bite, she closed her eyes and said "this is the best!" I had a bite of the shrimp and they were excellent. I'm not a shrimp lover, but the way these were prepared was great. A bit sweet, but not overly so to mask the taste of the shrimp. Consistency and size of the shrimp was also on point. I ate the Mongolian beef which was prepared well with a soy sauce based seasoning, Overall, we give this outing 5 stars. read more

Nicest people in the world work here. Seriously. And the restaurant is beautifully done. And the staff really care about your dining experience. Too bad this isn't really a Chinese restaurant. This is food for white people who want to believe they like ethnic food but there is nothing ethnic about this place. Many of the sauces are pre-made, with oyster sauce snuck in it. Did you know that? Bleh. I really liked the staff though. A corporate food chain for white people who want to pretend as though they are eating Chinese food. Please just say no. read more

Visited this restaurant last night and Michelle served us and she was OUTSTANDING and please sit her section if you want great service because I will. I guess I need to mention that our dishes were really good as well. We visit this spot several times and it's always pretty good. Usually it is pretty busy and have to wait but this time we walked straight in and was seated but as we were leaving there were a wait. I highly recommend getting there prior to 7 pm especially on Friday. read more

I used to love go here! Unfortunately have decided to take a break or rather give them a break to improve! Their dynamite shrimps were to die for but lately the portion size decreased, sauce reduced and sometimes was given uncooked batter prawns !! I am hoping the next time (if I do that is) visit I am not let disappointed! read more

Consistant food quality, and usually great service. Mid-Level scale, American style chinese favorites. This place is one of my families favorite places to go for chinese... due to the quality of the food and great atmosphere. read more

Just spent a whole lot on takeout that was completely disgusting. The Mongolian Beef was dried out and bitter. The Honey shrimp were gummy balls with the breading falling off and the crunchy things felt like you bit into rocks. They were not edible. And the soup. The unique taste of the wonton soup is why we ordered from there to begin with. I guess they changed the recipe because this was not it. I feel like I just took a lighter to $100 bill and my kids who normally love Asian food wouldn't touch it and are asking for cereal. So disappointed. read more

Ok first time there. Waited on a Saturady night for about 45 mins, which is normal. The waitress we got did not explain how their menu works etc.. We ordered the tofu lettuce wraps as an appetizer, it was good. But when we had to order the main dishes she seemed very annoyed with ANY question we had. So when we got our food the vegatables were steamed to to a yellow color and they were old and had some spoiled parts. I asked for sauce on the side, didn't get it. My daughter was given raw tofu. When I asked why she said " Well we have different tofus". Ok then why didn't you tell us that. She gave attitude the whole time until it was time for tip, then all the sudden she had a big smile. We did not complain and just decided would not eat there again. Bad quality of food for the price. Pei Wei is better, same company and you don't have to deal with rude waitresses. read more

The food was great but the service was below standard. Had to get up from my table and go to the bar to ask for water. Our server started good then disappeared. Been here 1 hour and still no offer to refill our drinks. Do not recommend if you expect to be served in a timely manner. Very disappointing read more

Though I didn't get a chance to order, this is what happened. We entered the restaurant around 2pm on January 23, 2021. We were seated without incident but when we reached our table, the hostess tossed the menus and silverware on a dirty table and walked away. As I was opening the menu, the appetizer plates already on the table were wet as if they just fit out of the dishwasher. But even though the dishes were wet, there was still encrusted food residue on the plates. Then I began to wipe down the table and I was shocked on how sticky and oily the table was. I ordered a beer on tap but they said they had to change out the keg which was great because that was my chance to leave the restaurant. I'm from Miami and I've eaten at PF Chang before. I don't think I have ever been on a PF Chang as dirty as the one in Cool Springs, TN. I don't recommend this place. read more

I have ate at both P.F. Chang's in Nashville. P.F. Chang's is nice for Nashville, though I might find some of the recently opened privately owned more chic restaurants preferable. I generally like the Coolsprings one better as it is larger, has an outdoor patio, the wait is a bit less, and there are more booths available. I would recommend the West End P.F. Chang's for a more romantic or stylish atmosphere though. It is smaller, more intimate, and draws the young professionals crowd. The Coolsprings P.F. Chang's is generally more of a family and group atmosphere, and since it is essentially one big square room it does not feel as intimate as the more curved West End P.F. Chang's. The food at this one is pretty good, I have had to send one or two dishes back though. As with any restaurant since this one is larger than the West End I imagine cooks rush quiet a bit more. I would recommend some of the spicy dishes as their not that spicy, and taste very good. I love the lettuce wraps as other reviewers recommended, their addictive! read more

My wife went out for dinner and a movie. Had not been here in a very long time. She had the Firecracker Chicken- apparently back from 2 years ago. Very different in that it is delicious. I had the Sea Bass. Portion was huge and came with what looked like a bushel of spinach. We realized we were going to be late for our movie and the server got us out fast. Great visit. Food was worth the price. read more

We love Chinese and Vietnamese food. We tried this place twice thinking the first time may have been a bad day for the chef. It's a two time loser. Don't bother. I have yet to find really good Chinese food in the area. We will continue our quest. read more

This is me and my moms favorite Asian place. Love the egg rolls and the saki. Service is always great and know when to leave us alone

The food was really good especially the egg rolls and their dumplings. The pork lo mein was my entree and it was the bomb also tried their Mongolian Beef and it was really good. The first time I went here was for my birthday and I do not regret it at all. read more

We have always liked PF Chang's. However, things have changed and not for the better. I have ordered Kung Pao chicken since they first opened in Fairfax Corner in Fairfax, VA. It was always big chunks of white meat coated in a nice sauce, with wonderful flavor. The last few times I ordered it, it's sliced white meat that's in a coating with a lot of celery. Bottom line, recommend you go back to the original recipe. Also, recommend you go back to a combination lunch, like you had a few years ago. Our service was great. read more

I got curbside pick-up yesterday; Chicken Lo mein and Orange Chicken. Both dishes were not hot, not even lukewarm! The Lo mein was ok, but the Orange Chicken was horrible. I got fried rice ($3 extra) which tasted bland and was a small portion. The chicken was just awful, had a weird taste and a strange gooey substance around it, no orange taste. There were orange slices underneath the chicken, which didn't make a difference. NEVER AGAIN! read more

This is the second time I've eaten from this PF Chang location. Once was dine in, the other was take out. Both times the food has been horrible!! Tonight's chicken tasted like cardboard! Threw it in the garbage. Dry, over cooked, cold food is what to expect from this Chang's. We have been to PF Chang's locations on Colorado and Minnesota, so I know that it can and should be good, and at a certain quality level. This location sucks, don't waste your time or money. read more

What a rip off. Ordered food to go. Asked for a beer while waiting. Told to wait for keg change. Then told after a wait there was not a keg. Asked for a home Chardonnay. A 6oz cost 11.99. What? Never again. Rip off read more

My two nieces and I arrived at a decently slow hour, however our meals were delivered INCREDIBLY SLOW. We searched for a manager, but there was no one to be found. Our waiter was exceptional. Food as good too! read more

I've always liked the food pretty well here but I will literally never eat here again unless I'm getting it to go. And after this experience I'm nit sure I will do that. We went at 5pm which I knew might have a bit of a wait. We waited about 30 min. That was fine. Our food, however, took so long I didn't even get to eat it. After waiting for over 30 min for the food to come out (with 3 hungry children) I finally had to leave to take the baby home because it was clear the food wasn't coming anytime soon and he was beyond tired. The server was nice butt unless they can find a way to streamline the kitchen... go literally anywhere else. PS- I'm still starving since I didn't get to eat. read more

Not as good as other PF Changs locations I've eaten at in the past. Mongolian beef was tough & garlic noodles soggy. garlic snap peas looked like they were just dumped from a freezer & heated up in the microwave without any sauce. read more

Another great experience! Very much appreciate the precautions taken to insure guest safety. Sushi was great and Rebecca's service was on point. Always great to see Chef Shaun! See you again very soon. read more

I went there tonight for my birthday and it was easy seating in the Christmas Eve. The food tasted fresh and the waiter was awesome.

Expected good quality service as this is a nice restaurant with fairly expensive food. I am from out of town and love the PF Chang's where I am from. But I left with part of my order completely missing and no silverware. Do better. read more

Haven't been here in almost a year. Decided to come back and give it another shot. Now: it's Friday prime time but we went in to give it another shot. Told it would be a 30 minute wait. Ok we will sit at the bar. Ordered drinks from the bartender who was sloppily dressed with wrinkled clothes and unkempt beard and decided to chat with the couple next to us. Turns out they had been waiting 40 minutes for their food. that factored in to whether we would order food. Then, the manager showed up and apologized after the bartender brought the husband's food. That was our sign that this place has seen better days. I won't be back. Disappointing. Fail. read more

Wow. What a disaster. PF Chang's used to be good. Maybe this was an off night. Server was clueless. The food was very long in coming. Many others were served that came in way after we did. And when we got the food, it looked like it had been cooked 30 minutes earlier and was cold and disgusting. The manager took full ownership and said they were having a very bad night....so I hope it was a one off. read more

On the way home from the airport we thought we'd hit the easy button and oder take out. When we arrived, I was told that they did not have our order. I showed them my cell phone where 20 minutes earlier I had a five minute conversation with them. The gal smiled and told me that I must have dialed 1 when the phone answered to place a take out order. I followed the prompts and that's exactly what the recorded line said to do. She explained that call was routed to a third party in Arizona and they must have lost my order. She smiled and said there was nothing she could do. I asked to speak to a manager and she continued to look at me and smiled. I wondered if I was dealing with someone who was on some form of hallucinogenic drug because at no time did they try and rectify the situation. After the third time I asked to speak to a manager one did appear. He was very apologetic and took my order immediately. He did confirm that the call center was in Arizona however excepted responsibility for the fumble. My advice to him was to reassign this gal to somewhere that she isn't customer facing. The manger comped some of our order which I appreciated. His actions and words were on point. Hers were not. My advice to P.F. Chang's is to rectify this call center issue. read more

We called to place & pay for our curbside pickup order. Arrived and our order was not to be found. When questioned if we had called the correct location, we were able to show where the charge was pending on our credit card for this location. We had three different folks come out to question us & try to figure out what happened. The last was the manager on duty who indicated we would have called the hostess stand but they are not allowed to take payments over the phone - only he as manager can do that. The staff was adamant they did not have a record of our order despite there being a pending payment. Clearly someone took our order as the payment was processing. The manager indicated he would expedite our meals and provide us with a gift card since the charge was going through. This all took well over an hour - our food came out but no gift card. We had to ask for it. We mistakenly thought an effort was being made to comp our food due to the issues but we were given a token $10 card compared to our almost $30 charge. Very disappointed with the entire situation but certainly lessons learned. read more

Won't give you plastic ware or soy sauce when you order delivery so you have to go up there yourself. So inconvenient!

Wow, just wow. Entrees took over 50 minutes to come out, supposedly due to a shortage of kitchen staff but the whole place seemed really off tonight. From a bartender who didn't know what Campari was, how to make a Campari and soda, nor how to charge for it (charged it as Chambord), to just really slow service and a lot of wrong orders around us that had to be sent back and remade. Really disappointing to spend 2 hours and $72.00 and not be able to eat. I hope this manager is working on basic improvements or this restaurant will be closing soon unfortunately. read more

I don't care what anyone else say's about this place....I love it! This may not be an "authentic" chinese restaurant but the food IS amazing and the service is wonderful. I love the lettuce wraps and the sesame seed chicken is So good, add a little bit of the sauce that they make at the table and it's heaven in your mouth. The Facility is always clean and the dimly lite atmosphere is always comfortable to sit in and have a nice conversation with friends and it gives it that intimate feeling when your with your honey for night out for two :) Great food, great desserts(great wall of chocolate sooooo good!), wonderful staff(always happy and smiling), clean restaurant and facilities... loves this place! read more

Use to love this place but it has gone down hill. Poor food quality bad management. I will likely go back to the chain but never again at this location. Sadness and disappointment l. read more

Our server was nice, and the food was delicious. Unfortunately, that's where the positive comments end. This particular PF Chang's has now been a disappointment twice in overall dining experience. They seem to be understaffed, and although they are friendly, as a staff, they are very lackadaisical in their energy and very slow in service. (Both visits) The bar lacked anyone behind the bar at least 50% of the time we were in the restaurant, although we were seated in the dining room, it might explain why it took almost 15 minutes to receive my beverage. Many customers, in addition to us, seemed to be looking around their empty tables in hopes of food or beverage to arrive soon. I have frequented PF Chang's dozens of times, in many states, and this location has been the worst both times I have been there. In addition, the floors and tables were sticky, and the silverware, dishes, and glasses were spotted. read more

P F Chang's you missed it this evening! We ate there my choice for our anniversary dinner. We ordered lettuce wraps as we always do. Our bowl had just enough mix for one wrap. The remainder was the air crunch stuff. We ask for another bowl but our meal Had made it to the table before it did. So we told them to take it back. We were told they had changed the recipe!! Bottom line is we'll never order that again. You ruined a very good dish. You also took away our desire to visit you again anytime soon! Thanks! John read more

Came in for a late lunch - the kitchen was quite slow. Forgot our appetizers but they were comped. Food as expected but lunch portions were small for $12. Server was very kind, but not overly prompt. 3 Stars. read more

I'm native to Cool Springs and have been eating at this PF Chang's for years and they never disappoint!!! The atmosphere is great, relaxing, private, and inviting. The food is always hot and fresh and incredibly tasty. The crab wontons or lettuce wraps are delicious for an appetizer. I absolutely love their Dan Dan noodles, so much flavor and goodness. Another favorite is the Kung Pao chicken. All of their desserts are amazing, of course the lava cake or Great Wall is a winner for chocolate lovers. You really cannot go wrong with a single item on the menu. Top favorite places to eat for sure! I've never been more pleased at any other Asian place. You can even make a reservation if your short on time and planning ahead. read more

This location is in need of proper help, new management, something. Light bulbs out in dining room, dirty bathroom, no one really seems to like their job it seems. Took almost 10min for our server, Courtney, to acknowledge us and ask about drinks. When we ordered we stressed my husband can NOT have sesame seeds in anything, yet our app was covered in them. We were not checked on, and not offered dessert. She only had 2 tables. The place itself needs refurbishment. TLC. It's a mess. We always leave there annoyed by the lack of service. We only go back because of the BOGO entree coupon. If not for that, it wouldn't be worth it. Management if you read this....please tell your servers to be attentive to guests, friendly, check on them. Please clean your place up too. I can see many reviews on here with the same complaints. read more

I had never been to a P.F. Chang's before. I was pleasantly surprised. It was nicer than i expected. Decorated nicely. I tried a little bit of what everyone else got and everything tastes very good. Nice menu selections. I didn't pay so I'm not sure how to gauge cost. But it did seem to be a tad high for a chain that isn't very unique. Our server was new she forgot some things and took forever to refill drinks. But she was fun, she'll do great once she has a few months under her belt:) read more

PF Chang's has been my Chinese go to. Super disappointed today when we placed a lunch order for 6, including 3 chicken lettuce wrap apps that were 90% watercress!! Not sure why they had to be so chincy with the chicken?! Very disappointed for such a reputable brand to cut corners on something like that. Wish I took a picture!! read more

Terrible. Just terrible. Prices have gone up and food quality/taste have gone significantly down. Try panda express instead.